MEL FARRARAssociate Director, Excellence North West

(1972 – Sept 2001 Head Teacher

Foxdenton School & Integrated Nursery)

A Passion for Excellence

“Continuous Improvement in Education

- Practices around the World”

Tusside Institute/ECoP 6th September 2002

CRR Conference Centre, Istanbul.

Progress against the EFQM Modelfrom winning N W Quality Award in 1995

1996

EFQM

1997

EFQM

1998

UKQA

1999

UKQA

2000

EFQM

400-450

450-500

500-550

550-600

600-650

UKQA

500-550

UK

Award

EFQM

Prize

Implementing the EFQM Model Submission Approach Improvement ideas from writing

submission and from assessor feedback Training for all staff – focus on Quality

Tools Planning And Review Days Wrestling with concepts – new matrices Monitoring, Benchmarking Use of Students

FOXDENTON SCHOOL Community

Special School with an Integrated Nursery

121 pupils on roll July 2001 - aged 2 to 11 years

Staff 50+ including health service

Budget £1,068,000 - opened April 1973

F V

““You can be a You can be a Champion!”Champion!”

Why aim for Excellence?Why aim for excellence in the Public

Sector? Humanitarian Professional – Team working Mutual Advantage- Win:Win

A Passion for Excellence Strong Customer Focus Pupil Progress Stakeholder involvement People Development Evaluative culture - Audits A Can-do climate Continuous improvement Up-beat communications

Results

What have we achieved?

Welcome to Foxdenton

“A wonderful, welcoming, caring school.”

“I would not hesitate to recommend Foxdenton to any parent. I have to say your school excels for children

with special needs”

Foxdenton is a very good school with a very good and distinctive

ethos. Ofsted

School Achievement Award March 2001

A winning formula?“At Foxdenton every child is special and so are the families. Customer relations appear to built on attention to the smallest detail.” EFQM 2001

“Customer Relations appear near perfect: 98% recommendation is a remarkable achievement and this is borne out by the judges’ own discussions with parents”

Unisys 2000

15 year average satisfaction levels

Values and attitudes the school teaches96%

Standard of pupils’ work 96%

Communications96%

Made to feel welcome98%

Ease of Contact99%

Parents’ Evenings & Reviews 96%

Response to problems99%

Recommend the school? 98%

Aiming for Excellence

Vision 100 2001 Achievement Award Eco School

Leadership

How did we achieve these results?

Sir Alex meets Foxdenton Fans

Management will Management will accept no accept no

responsibilityresponsibility

For any loss, theft or For any loss, theft or damage, howsoever damage, howsoever

causedcaused..

YOU ARE NOW YOU ARE NOW ENTERINGENTERING

AN EMPOWERED AN EMPOWERED ZONEZONE

- GO FOR IT!- GO FOR IT!

Informed, involved

empowered and recognised

Vision & Mission

Valuing and adding value

Aiming for Excellence

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RequireExpect & Hope For

MISSION STATEMENT“Foxdenton aims to be a

caring community, dedicated to enhancing individual

development, founded on high professional standards,

mutual trust and respect for the essential worth and human dignity of all its

members.”

Aiming for Excellence

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Policy & Strategy

A Strong Customer Focus