Meet your Dedicated ExpertOne point of contact, backed by a Team of Experts.

Reporting needs

Need a report? We’ve got your back!

Account management

Contact us with any account service needs.

Voice and data troubleshooting

We live to troubleshoot, so reach out with any issues.

Dedicated experts are available for business customers with 25+ lines. We’ll get back to you within 48 hours.

Experience dedicated care from a Dedicated Expert.

We’re proud to provide our customers with a personalized, seamless experience that makes it easy to do business with us. That’s why you’ve got a Dedicated Expert who can help you with all your business wireless needs, from answering questions about your bill to partnering together

to find new ways to help make your business more productive and efficient.

Your Dedicated Expert is backed up by a highly trained Team of Experts and works hand-in-hand with your account representative, so we’ve always got you covered.

GET IN TOUCH WITH YOUR DEDICATED EXPERT:

Include your company’s name in the subject line to help expedite your service. We’ll respond within 48 hours for qualified accounts.

Monday through Friday: 8:00 a.m. - 5:00 p.m. in your local time zone.

TAKE ADVANTAGE OF THESE SUPPORT SERVICES

T-Mobile received the highest score among very small, small/medium, and large enterprise business wireless providers in the J.D. Power 2017-2018 U.S. Business Wireless Customer Satisfaction Studies of customers’ satisfaction with their current wireless provider. Visit jdpower.com/awards. See Terms and Conditions (including arbitration provision) at www.T-Mobile.com for additional information. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. ©2019 T-Mobile USA, Inc.

#1 in Business Customer SatisfactionSECOND YEAR IN A ROW

J.D. Power awarded T-Mobile the “Highest in Business Wireless Customer Satisfaction with Very Small, Small/Medium, and Large Enterprise Wireless Service,” outperforming the competition.

Rate plan and feature analysisCompare past bills to help you optimize plans and features on your account.

Account statusGet all your basic account information in one place!

New solutionsLearn about new solutions that can help your business become more productive and efficient.

Account summary reportLet your Dedicated Expert provide you with a complete breakdown of phone numbers, order information, and any changes on your account.

Equipment Installment Plan (EIP) reportStay one step ahead with a detailed look at your EIP.

Bill summaryReceive a one-page summary of your bill for quick access to basic information.

• Account number• Current status• Current rate plan• Current features

• Mobile number• Activation date• SIM card

Account support tailored to your businessYour Dedicated Expert is your go-to point of contact who can work with our internal teams on your

behalf to make managing your account easier than ever before.