meditech 5.64.21 remote access training september 2011 page 1

Meditech 5.64.21Meditech 5.64.21Remote AccessRemote Access

TrainingTraining

September 2011September 2011

http://www.methodisthealthsystem.org/

► This is training module is designed for physicians and their physician office staff. This is training module is designed for physicians and their physician office staff.

► It has all the basic tools to:It has all the basic tools to: apply for remote accessapply for remote access understand the requirements for PC preparationunderstand the requirements for PC preparation understand the use of remote token to gain quick remote access to the MHS Meditech clinical and understand the use of remote token to gain quick remote access to the MHS Meditech clinical and

billing patient information needed in your physician practice.billing patient information needed in your physician practice.

► Other Information covered:Other Information covered:

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INFORMATION COVEREDINFORMATION COVERED

► Application processApplication process► Basic hardware Basic hardware

informationinformation► Remote access to Remote access to

MeditechMeditech► Download Citrix programDownload Citrix program► Remote entry to MeditechRemote entry to Meditech► Change password Change password

► Meditech sign on Meditech sign on ► Desk top view and helpful tipsDesk top view and helpful tips► View patient information View patient information ► View ReportsView Reports► Face Sheet for Billing Face Sheet for Billing

information information ► Contact informationContact information


PHYSICIAN PORTAL ACCESS PHYSICIAN PORTAL ACCESS

► Access MHS web site by using your Internet browser with URL: Access MHS web site by using your Internet browser with URL: http://www.methodisthealthsystem.org

► This site has system requirements, and good preparatory tipsThis site has system requirements, and good preparatory tips

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Click On Click On Physician Physician Portal Portal




PHYSICIAN PORTAL - MEDITECH SELECTIONPHYSICIAN PORTAL - MEDITECH SELECTION

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► Select MeditechSelect Meditech

► Can also select:Can also select:► Web PACSWeb PACS► MHS emailMHS email► Library Library

services services ► Medical Staff Medical Staff

portalportal


MEDITECH INFORMATION PAGEMEDITECH INFORMATION PAGE

► Meditech page viewMeditech page view Step by step for Step by step for

remote access remote access instructionsinstructions

► RequirementsRequirements This has all you need This has all you need

to know and prepare to know and prepare your PCs for remote your PCs for remote access access

► Tips and troubleshootingTips and troubleshooting Good housekeeping Good housekeeping

ideas to help problem ideas to help problem solve remote accesssolve remote access

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REQUIREMENTS FOR REMOTE ACCESS TO REQUIREMENTS FOR REMOTE ACCESS TO MEDITECHMEDITECH

Hardware Recommendations:Hardware Recommendations:► PC processor 700MHsPC processor 700MHs► Memory 128 + RAMMemory 128 + RAM► Cable modem or DSLCable modem or DSL► Monitor 1024x768 Monitor 1024x768

resolutionresolution► HP PrinterHP Printer

Software:Software:► Windows XP professionalWindows XP professional► Internet Explorer 5.x +Internet Explorer 5.x +► Office 2000 +Office 2000 +► Antivirus/SpywareAntivirus/Spyware

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TIPS AND TROUBLESHOOTINGTIPS AND TROUBLESHOOTING

► This page is an absolute This page is an absolute must read before starting must read before starting remote access process in remote access process in office or home.office or home.

► Preparing PC prior to Preparing PC prior to install Citrix program is install Citrix program is critical for success.critical for success.

► This is especially true in This is especially true in removing internet removing internet temporary files and temporary files and spyware files that spyware files that interfere with success interfere with success downloading of Citrix.downloading of Citrix.

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RSA SECURE ID TOKENRSA SECURE ID TOKEN► The MHS IS department will The MHS IS department will

send token(s) with username send token(s) with username and password after receipt and and password after receipt and completion of application forms.completion of application forms.

► The RSA Secure ID token has a The RSA Secure ID token has a battery life of four years. The battery life of four years. The code changes every minute.code changes every minute.

► Contact MHS help desk for Contact MHS help desk for replacement if token is lost.replacement if token is lost.

► Physicians and their office Physicians and their office personnel will be given unique personnel will be given unique six digit passwords to use with six digit passwords to use with their token’s six digit rotating their token’s six digit rotating numbernumber

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CITRIX LOGONCITRIX LOGONhttp://webapp.mhd.comhttp://webapp.mhd.com

► After all preparations After all preparations completed on your PCcompleted on your PC

► You will need your office You will need your office token username and token username and password obtained from IS password obtained from IS deptdept

► Then go to the above site Then go to the above site in your browserin your browser

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CITRIX SECURITY PROMPTCITRIX SECURITY PROMPT

► Type in your given MHS Type in your given MHS user name with first letter user name with first letter capitalized eg: capitalized eg: Smla123456Smla123456

► Then in password box first Then in password box first enter your password given enter your password given by IS plus the RSA access by IS plus the RSA access token number. token number.

( total entry = 12digits) ( total entry = 12digits) ► Be careful !!!Be careful !!!► 5 incorrect entries and 5 incorrect entries and

token will need to be reset token will need to be reset by MHS help desk 214-947-by MHS help desk 214-947-1999 –1999 –All facilities All facilities should use this contact should use this contact for tokensfor tokens

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INSTALLING CITRIX PROGRAMINSTALLING CITRIX PROGRAM

► For each PC, you will need to For each PC, you will need to do a one time download of do a one time download of “MHS Application Portal Client “MHS Application Portal Client ““

► This allows your PC to This allows your PC to remotely access Meditech and remotely access Meditech and print needed reports print needed reports

► Select Select YesYes to download to download program when promptedprogram when prompted

► You must then restart your You must then restart your browser sessionbrowser session

► This will fully install the Citrix This will fully install the Citrix program into your PC for program into your PC for allowing remote access to allowing remote access to MeditechMeditech

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ENTRY PROCESS AFTER CITRIX LOADENTRY PROCESS AFTER CITRIX LOAD

► After you have downloaded Citrix client and re-initialized your After you have downloaded Citrix client and re-initialized your browser sessionbrowser session

► Go again to http://webapp.mhd.comGo again to http://webapp.mhd.com► Again enter your user name and remote token log in as Again enter your user name and remote token log in as

previously described.previously described.► You will brought back to the MHS Application PortalYou will brought back to the MHS Application Portal

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► Now select “Anonymous” Now select “Anonymous” (this is for office use)(this is for office use)

► Physicians with internet Physicians with internet access privileges may need access privileges may need to use “Explicit” and use to use “Explicit” and use their MHS internet user their MHS internet user name and password.name and password.

► Select login at bottomSelect login at bottom► Review instructions given by Review instructions given by

IS with your token on what IS with your token on what to use.to use.

MEDITECH ICONMEDITECH ICON

► Click on Meditech iconClick on Meditech icon► Seeing this on your screen Seeing this on your screen

means your PC has means your PC has successfully loaded the Citrix successfully loaded the Citrix client, and should be able to client, and should be able to get into Meditech remotelyget into Meditech remotely

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► Grant Grant access to access to allow allow Meditech Meditech to runto run

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SUMMARYSUMMARY

► You should be able to apply and complete your remote You should be able to apply and complete your remote Meditech access in your office or home PCMeditech access in your office or home PC

► This document is one of four:This document is one of four: Remote Access (this document)Remote Access (this document) Meditech TrainingMeditech Training Physician Consult OrderingPhysician Consult Ordering Electronic SignatureElectronic Signature

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CONTACT INFORMATIONCONTACT INFORMATION

► If you are having problems with your access, please contact If you are having problems with your access, please contact 214-947-1999 the MHS helpdesk or [email protected] the MHS helpdesk or [email protected]

► MHS does not have a team to come to your office to repair MHS does not have a team to come to your office to repair PCs. PCs.

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