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Page 1: Medical Answering Service Call4Health

12/19/2014 Print Slides

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Answering Services – Emergency Message Management

Page 2: Medical Answering Service Call4Health

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Call 4 Health – Who We Are

Since 1996 Call 4 Health has been a leader in providing medically exclusive answeringservices. Our goal has always been to provide our clients with results­driven, customizedsolutions that are responsive, compassionate and efficient, 24 hours a day, 7 days a week,365 days a year. 2

Page 3: Medical Answering Service Call4Health

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Call 4 Health – Scope of Service

Call 4 Health’s telephone answering service can provide basic message taking, dispatching,and/or urgent call processing, making it a live answering service that is able to handlepatients with professional care. Courteous agents at our telephone answering service canprocess your patients' information and deliver it directly to you, using a variety of availabledelivery options including paging, text, email and voice mail. 3

Page 4: Medical Answering Service Call4Health

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Call 4 Health – Scope of Service

Page 5: Medical Answering Service Call4Health

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Call 4 Health Our Commitment to You

We realize that your calls are vital to the success of your business and they are vital to us aswell. Call 4 Health's agents treat your callers as if they were our own. Our goal is to makethem feel as though they have reached your front office, providing a seamless andtransparent answering service solution. 5

Page 6: Medical Answering Service Call4Health

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The Call 4 Health Difference

At Call 4 Health we believe that it is our agents that differentiate our answering services fromothers in the marketplace. Our professional agents are a key reason why you should chooseCall 4 Health as your complete medical answering service solution. 6

Page 7: Medical Answering Service Call4Health

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Call 4 Health – Our Process

Our agents can take messages, page your on­ call staff, follow your customized instructions,and will interact accordingly with your patients. …7

Page 8: Medical Answering Service Call4Health

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Call 4 Health – Our People

The people who handle your calls are the most important people to your business. They mustbe friendly, intelligent, articulate, and compassionate. They are charged with cultivating yourrelationship with your patients. That is a responsibility that we take very seriously. 9

Page 9: Medical Answering Service Call4Health

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Call 4 Health Our Screening and Training Process

We employ a stringent job screening and interview process for new hires, including a verbal,written and technical skills analysis. Upon completion of these tests, each candidate goesthrough an intense multi­interview process with the managers and HR trainers in the callcenter area before a final decision is reached. For custom programs, we will first profile theproper agent based on the needs of the program and then we will assign them from ourcurrent staff or hire additional agents to appropriately staff your program. 10

Page 10: Medical Answering Service Call4Health

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Call 4 Health The Benefits of Making the Right Choice

Page 11: Medical Answering Service Call4Health

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Thank You

Thank you for viewing this brief presentation. If you would like to learn more please call BryanWeinstein of Call 4 Health at 888­422­7352 x 1550 or visit us on the web atwww.call4health.com.