mcc product overview

Confidential | © 2009 - 2012 MyContentsClaim.com, all rights reserved | www.MyContentsClaim.com | patent pending

COMPANY INTRODUCTION MyContentsClaim® was designed by adjusters for adjusters with a notion that a significant opportunity to improve

customer satisfaction during the claims process was being lost; identifying a systemic break-down from the outside-in.

Initially when we set out to reinvent the contents claim process our sole objective was to solve a problem – not sell a

product. This idea was developed from the insured’s perspective - alongside essential adjuster functionality.

Contents losses are uniquely personal. Most homeowners don't understand structure damages/repairs (engineering,

construction, framing, drywall, etc.). Personal property is just that - Personal. Holding a rare and extraordinary

opportunity to connect, build trust and improve retention when involving the policyholder in the claims process.

With an industry customer acquisition vs. retention expense ratio of 7:1¹, and when 40% to 50% of homeowners actually

switch carriers after having a bad claim experience¹, the savings in keeping a customer is immeasurable. As a result of

our improved “customer-connection” we empower the user and enhance their claim experience, while bettering the loss

adjustment efficiencies “downstream” for the adjuster. Our analytical approach to modernize and simplify a critical

aspect of the claims process is a Paradigm Shift; from trying to match customers with what is being produced (a

product/service-centric mindset), to being truly 100% customer-centric.

PRODUCT OVERVIEW Our process begins with three separate tiers of

collaboration:

‣ The Homeowner (policyholder)

‣ The Adjuster

‣ The Carrier

Our cloud/SaaS (Software-as-Service) solution allows

a unique collaboration between the claimant,

adjuster and insurer during the Contents (and ALE)

claim process without the restrictions of location,

platform or infrastructure. This common and unified communication immediately begins to formulate the customer’s

perception of their claim experience during a typically daunting and most often segregated part of the loss recovery

process. Whether accessed directly or through your company’s self-service portal, each insured’s individual secure login

holds a key element of our process, a completely customized and carrier branded interface.

We individually custom brand the user-interface creating an unrivaled and trusted claim experience. Our System Design

Model guides the insured as they create and manage their list of damaged property; providing pertinent claim details

along the way. When ready the customer then “submits” their items directly to their adjuster for review. The adjuster

login provides its own distinctive set of trade tools for full Contents loss adjustment - in real-time. The carrier/admin

login adds enterprise access of the unlimited adjuster roster, staff or IA's and their respective claims with full claim level

adjustment capabilities.

¹ Gartner Research insurance industry study


This level of total customization leaves the user with an imprint of “your” brand – for the first time a true collaboration

between the customer, adjuster and insurer during their loss recovery process. We give you all of the ROI without the

disruption or costs associated with custom development and implementation.

MyContentsClaim® has reinvented and modernized the contents claim process. A true end-to-end solution with

seamless integration; all contents claim steps, data and processes (insured list creation, item pricing

research/verification and submission to the adjuster, claim item adjustment, payments, receipt tracking, etc.) are

completed within the continuity of a single uninterrupted platform - in real-time.

3 LEVELS OF COLLABORATION

Level 1 - The Homeowner (policyholder) Upon logging in the customer is provided a simple, structured and professional method for building their

inventory list of personal property, food loss and even ALE expenses (optional) if displaced from their home. In

many cases at this time in the loss it is not only extremely stressful but emotional as well. Our process gives

them an easy systematic approach for creating and managing their list that until now was typically handwritten

and in many cases was their only copy.

Process Navigation: Add an item

‣ Choose a Room Name

‣ Choose a Category (appliances, furniture, etc.)

‣ Complete Item description

‣ Attach photo/image upload

‣ “Price This Item” provides easy search tools,

assisting the insured with Replacement Costs

‣ Attach item URL's for the adjuster's review

‣ Automatic State specific fraud statements

and much more…

Your policyholder is provided with all of the tools to

prepare and organize their list prior to submitting

to their adjuster.

Once “submitted” the items are then viewable to the

adjuster and are ready for review. With continued

access through the claim lifecycle, the insured is able

remain engaged; viewing payments, item detail and

comments/item revisions made by the adjuster, etc.

No more handwritten frustrations - or disconnected

customers. This is the type of transparency and user

experience that forms a stronger customer-connection

and level of trust rarely found in our industry.

Insured View

Item detail

COMPLETED INVENTORY LIST SUBMITTED

TO THE ADJUSTER

The customer interface has been specially

designed for easy-of-use in a fail-safe

navigation environment for those not as

internet proficient.

MyContentsClaim® helps the homeowner

through a very difficult time – establishing

trust and building loyalty from the claims’

inception.


Level 2 - The Adjuster Whether the insured participates or not, their efficiencies increase dramatically even when inputting the items

directly. The adjuster login is a different side of the same system. Presented with a listing of all of their open

claims. When a claim is selected the adjuster is given a set of unique tools not visible to the insured, allowing

an organized, simplified and structured approach to a normally convoluted and time-consuming process.

Some Features Include:

‣ Claim Overview – An “at a glance” view allowing the

adjuster to instantly know which items are Unpaid,

paid ACV (Actual Cash Value) or RC (Replacement

Costs), etc.

‣ Workflow Design - tab-filtered, click any tab

and the list is sorted to reflect only the

items in their respective stage of payment

‣ Dynamically adjust provided depreciation and tax

tables

‣ Research/verify and collaborate on item pricing

‣ Excessive price & qty warnings, diary/notes, etc.

‣ Import data; quickly import lists directly from our

supplied Excel template

‣ Separate areas for Special Limits coverage items,

Food loss, Clean/Repair items and ALE

‣ Transparency – insured can view item revisions,

adjuster comments, item URL verification, etc.

‣ Running totals, Payment History and Reserves

‣ Reconcile Receipts - replacement receipts are

matched with list items for quick review/verification

‣ ALE (optional) – monitor/review customer

expenses, receipts, etc.

‣ And much more…

FROM THIS

Adjuster View

TO THIS


Level #3 - The Carrier As in many cases the initial field adjuster has

completed their inspection and first report; the

carrier login provides the admin claim-level

capabilities – for any adjuster - to any file.

Monitor reserves, manage the unlimited adjuster

roster (add/remove/edit), reassign claims. Giving

you more control and instant real-time status of

any Contents/ALE claim.

Scenario: Weeks or months into the claim process

(“downstream”), the desk adjuster receives the

customer’s receipts for replacement items, logs in

and with two clicks has an immediate and accurate

assessment of the loss with receipts matched to list

items. Instantly providing the adjuster all the tools

to control and manage the loss without the tedious

and time-consuming manual tasks - relieving resource

constraints, overpayments and with less leakage.

ADDITIONAL FUCTIONALITY (OPTIONAL)

ALE (Additional Living Expenses) Analyzing property losses where contents damage occurs there may at times be another loss that coincides

where a high percentage of customers may have also been displaced from their dwelling.

Carrier View

Insured View

Adjuster View

Not integrated by any other service provider, our ALE

module just made sense; from the same login where

the insured is managing their contents inventory they

are able to collaborate with the adjuster and remain

involved in the ALE claim process. At the adjuster's

discretion, fully integrated - when the ALE module is

activated the insured is able to upload expense

receipts, log expense type(s) and track payments, etc.

If the loss does not qualify for ALE and is not

activated, or the adjuster does not have permission, it

is simply hidden and not visible to the insured.

Your Contact Info Here

123 Street Name

City, ST 01234

(123) 456-7890


SUMMARY MyContentsClaim is changing the way we look at property losses. By embedding this new process at the claim’s

inception; we dramatically reduce Loss Adjustment Expense, improve customer retention/satisfaction and streamline

the claim process “downstream.” Our approach significantly relieves resource constraints and improves your company’s

financial performance. This new product/process is patent pending technology and can be utilized today – without any

custom development. More directly, it is a vital fit for any property carrier and pioneering “next step” for the self-service

portal and overall claims process that until now has not been available. This paradigm shift will differentiate one

company from another.

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