mc connell pp_ch38
TRANSCRIPT
© 2010 Jones and Bartlett Publishers, LLC
Umiker's Management Skills for the New Health
Care Supervisor, Fifth Edition
Charles McConnell
© 2010 Jones and Bartlett Publishers, LLC
Chapter 38
Coping with Stress Coping with Stress
and Burnoutand Burnout
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External Causes of Stress
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Internal Factors Aggravating Stress
Lack of confidence or self-esteem.
Health problems.
Irrational thinking. False perceptions
of powerlessness and flawed
assumptions.
Clash of actions with values
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Internal Factors Aggravating Stress
Emotions
Fears: We are beset with all kinds of
fear.
Guilt: characterized by feelings of
inadequacy and inferiority.
Anger: The stress produced by daily
contact with difficult people is often
associated with anger
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The Supervisor as a Cause
One of the most common reasons
for employees voluntarily leaving
their jobs, sometimes but not
always cited during exit interviews,
is the style of the employee’s
immediate supervisor.
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The Supervisor as a Cause
The occasional supervisor—
thankfully there are not a great
many of these—will treat employees
as tools to be used until they wear
out or break, after which they are
replaced.
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Supervisor’s Responsibilities
Reducing the stress they may personally
cause;
Protecting employees from stress induced
by other people;
Empowering their employees and raising
their self-esteem; and
Recognizing the signs and symptoms of
burnout and take remedial steps.
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Reduce Stress in Your Department
Hire Stress-Resistant People
Orient and Train Thoroughly
Empower Employees
Counsel Stressed Workers
Ensure Time for Breaks
Modify Assignments, Team
Compositions, Management Style
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Departmental Stress Programs
Support groups are most effective
when they function under their own
leadership. Participants can talk
openly about their personal
responses to the demands of their
work.
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Coping Methods
Relaxation or meditation techniques
Exercise
Diet adjustment
Review of job designs, policies, and
procedures
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Coping Methods
Solution of communication,
ethical, and workflow problems
Resolution of conflicts
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Burnout
Burnout is the condition of emotional
and physical collapse caused by the
unchecked escalation of stress. it is
a very real condition that afflicts
many individuals who have existed
“too close to the edge” for too long.
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Signs and Symptoms of Burnout
Anxiety or depression
Waking up tired
Chronic fatigue
High blood pressure
Insomnia and nightmares
Cardiac irregularities
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Signs and Symptoms of Burnout
Headaches, backaches, premenstrual
syndrome
Elevated cholesterol
Duodenal ulcers
Loss of appetite
Compulsive eating
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Outward Signs of Burnout
Emotional outbursts; short temper
High-pitched, nervous laughter
Increased use of sick leave
Increased resistance to change
Avoidance of decision making
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Outward Signs of Burnout
Increased use of alcohol or drugs
Frequent talk about escaping
Increased irritability and complaints
Decline in work performance
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Stages of Coping with Burnout
First doing nothing, hoping it will go away.
Self-medicating, seeking fast relief from
alcohol, drugs, or pharmaceuticals.
Taking it out accumulated stress on others.
Seeking professional help.
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Managing Your Personal Stress
• You can fire (for cause) that employee
who makes life miserable for you.
• You can exercise your power to make
most of the daily decisions you face.
• You can reduce or eliminate your job
insecurity by making your services more
marketable.
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Managing Your Personal Stress
• You can make people smile, laugh,
frown, and even cry.
• You do not need permission to do most
of the things you do (for example,
thank someone, hold a meeting, ask for
help, say “no,” or pack up and leave).
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To Reduce Feelings of Insecurity
• Keep up to date technically and
professionally.
• Fine-tune your interpersonal skills.
• Concentrate on making yourself more
marketable.
• Request more educational support.
• Train for alternative jobs or vocations.
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Look After Yourself
• Escape, literally or mentally
• Take a walk on your breaks
• Find a quiet place to relax and daydream
• Learn relaxation or meditation techniques
• Expand your supportive network
• Keep a log of your successes
• Behave assertively