mbacase summer internship series
TRANSCRIPT
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MBASummerInternshipSeriesbyDavidOhrvall
1) Introduction2) Gettingofftoagoodstart3) Igotthejob! Cantwaittogoback.4) Igotthejob! ButIdontwanttogoback.5) Nooffer. Nowwhat?
1)Introduction
Beforeyouknowit,Whatareyoudoingforthesummer?willquicklyconverttoHowwasyoursummerjob? Thesummer
internshipgoesbyfast. Onemomentyouarethrilledtohaveasummerposition;andthenextmomentyourewrappingitall
up. AsasavvyMBA,itstimetoanalyzehowtotakeadvantageofeachstageoftheprocess. Makeplansnowtogetyour
internshipofftoagreatstart,andstayfocusedonyourmaingoalafulltimeoffer. Thisarticleoutlinesseveralsituationsyou
mayencounter,
and
shows
you
how
to
leverage
your
summer
experience
into
the
full
time
job
you
want.
2)Gettingofftoagoodstart
Fiveweeksisallyouhave. IknowImbeingakilljoy. Butrealistically,ataboutthehalfwaymarkofatenweekinternship,firm
partnerswillaskthemanagerstoidentifytheinternsmostlikelytosucceed. Thesameistrueoutsideofconsultingfirms:no
marketing,financialorindustrygroupisgoingtowaituntiltheveryendofthesummertodecideiftheywantyoufulltime.
Thatmeansyouneedtogetofftoasolidstartwithyoursummer. Herearesometipsforstartingstrong.
BeallbusinessFindwaystocreatevaluerightfromthebeginning. Soakupthetraining,learnthetools,gettoknowthe
typicaloutputs,andzeroinonsuccessfulpeerswhoare12yearsintothejob. Thereisalotofrahrahatthebeginningof
everysummeranditiseasytobedistracted. Asyoutrytoabsorballthesethingsatonce,rememberthe80/20rule: mostof
yourvaluewillcomefromafewthings. Personally,IworkedforBainformysummerinternshipandmymostimportantoutput
wasapricing
model
that
Ideveloped
early
in
the
summer.
They
apparently
continued
to
use
it
after
Iwas
gone.
Be
ready
to
makesomethingthatleavesyourmark.
ButbelotsoffunWhilegettingdowntobusinessyoualsohavetoplaythegame. Thatis,thegameofappearingtoenjoy
yourself. ItmaybehardtodobecauseyouareSOSTRESSEDOUTABOUTGETTINGTHEOFFER. Somepeoplegoalittletoofar
inthiscategoryandforgetabouttheirwork. Theybecomesocialbutterflies,caughtupintheofficefun,politicsand
personalities. Strikingabalanceiscritical. Hereareafewguidelines:
Nevermissanevent. Ifitwasplannedforyoursummerinternshipgrouporthewholeoffice,youmustgo. Andstaythewholetime. Dontletitbeknownthatyoushowedyourfaceforafewminutesandthensnuckbacktoyourcube
todomorework. Everyonewantstoseeifyoucanbalanceyourworkandplay,somakesurethatyougivethefun
eventsadequatetime.
Nevergossip. Stayabovethefrayandneversayanythingbadaboutyourmanager,peers,theofficeorcompany.Remember,youarejustavisitorforthesummer. Youhavenorealalliancesandanythingyousaywilltravelfarand
quickly.
Participate. Ifeveryoneisplayingvolleyballbutyoureafraidtoplaybecauseyoureterribleatit,playanyway. Beingabletolaughatyourselfisagreattrait. Noonewillrememberifyoucantservetheball,buttheywillrememberif
yousitonthesidelines.
Bereadytoburnthemidnightoil. Balancingfunwithhardworkis,well,hardwork,soplantoputinextrahours.Thatmaymeanyouquietlytakesomeworkhomeorstartextraearlyeachdaytostayontopofthings. Avoidfalling
behind. Thesummerisveryshortanditcanbehardtocatchup. Trytokeepyoursocialandfamilyobligationslight.
FocusonyourmanagerYourofferdecisionwillrestmainlyinthehandsofyourmanager. WhenIhaveclientswhodidnot
receiveasummeroffer,theirstorytypicallycentersonaproblemwithhisorhermanager. Theirrelationshipsoureddueto
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differencesinpersonalities,workstyles,oranunfortunateclientsituation. Consequently,themanagerwouldnotstandupfor
himorherattheendofthesummer. Makeyourrelationshipwithyourmanageratoppriority.
BeaspiderSinceyourmanagerwillhavetoexplainhisdecisiontoothermanagersandpartners,buildawebofpeoplewho
haveseenyourgreatwork. Ifyoufindyourselfisolatedbytheengagementorclientsituation,doyourbesttomakeothers
awareofwhatyouaredoing. Otherseniorpeopleintheofficecanswayanonthefencedecision. Themoreconnectionsyou
build,the
greater
your
chances
of
receiving
an
offer.
3) Lovedmyjob! Gotanoffer. Iplantogoback. Imayinterviewalittlejusttobesure.
Congratulations!YourenowpartoftheLuckySummerClub.Inmyexperiencetheonlypeoplewhoplantogobackforsureare
theoneswholandedsummerswiththemostelitemanagementconsultingfirms(McKinsey,Bain,BCG)orbanks,andwhofit
reallywellwiththatfirmsculture.Everyoneelsetypicallywantstoupgradebrands,getmoremoney,findanewlocationor
justexplore.Assumingyouareinterviewinglightlyandarenotthatseriousaboutswitchingtoanotherfirm,heresagameplan
thatwillhelpyouavoidgettingpummeledoncampusbyjealousclassmates,whilestrengtheningyourpositionwithyournew
employer:
KeepitlowkeyoncampusOK,ok,weknowyouhadagreattimewhitewaterraftingandhavingdrinkswiththemanaging
partner.And,
sure,
it
must
be
great
to
know
exactly
what
you
want
to
do,
not
have
to
go
through
interview
stress
all
over
again,
andnotsuckuptoallthefirmrepsbutplease,chill.Yourclassmatescanonlybehappyforyouforalittlewhile.Likeabout5
seconds.Sotrytostayhumbleandbehelpful.Youreagreatresourcenowforfirminformation,andofcourseyoullmakea
goodmockinterviewpartner.Butyourealsoaneasytargetforgossip:Hessodifferentsincethesummer....Trytostay
aboveitallbykeepingalowprofileaboutyoursuccess.
Keepyourbridgesstrong Youmadealotcontactsoverthesummer;dontletthoserelationshipsgocold.Youmaynotbe
backatthefirmforanother12months,anditwillbeeasytoforgetaboutyou.Keepinmindthatawholenewsummerclass
willbedivertingthefirmsattentionbeforeyouevenstartworkfulltime.Hereareafewtipsformaintainingstrong
relationshipswithyourfirm.
1.Thankyounotes:Agratefulemailorthankyoucardwillgoalongwayinendingthesummerwell.Despiteyour
stellarperformance,keypeoplehadtovouchforyoubehindthescenesforyoutogetthatoffer.Thankthem
properlyattheendofthesummerandyoullkeepthedooropenformoreconversations
2.HowcanIhelp?Ifyouhavesaidyestotheoffer,younowbasicallyworkforthefirm.Youshouldoffertoidentify
goodpeople(yourclassmates),attendfirmfunctionsandkeepupwithofficenews.Beagoodsportabouthelping
outandyoullkeepthepositivemomentumgoingfromyourstrongsummer.Youcanbetheireyesandearson
campusandtheyllappreciatetheextrafeedbackaboutstudents,eventsandthegeneraltoneatyourschool.
3.Twomonthcheckins:Dontforgettotouchbasewithyourbestcontactsandmentorsfromthesummer.Highon
thelistshouldbethepeopleinrecruiting.Itstheirjobtoensurethatallthecandidatessayyestotheofferandare
stillexcitedaboutthefirm.TheHRfolksareoftenthehubofinformation,sootherpeopleinthefirmwillkeeptabs
onyouthroughthem.Ifyoudontkeepintouch,theresnothingtotalkabout.Keepyourpersonalbrandestablished
intheirminds.
InterviewhonestlyIfyouplantointerviewlightly,beasupfrontaspossible.Forinstance,ifyoudneverimagineworkingfor
afirm,
then
dont
waste
anyones
time
by
going
to
acocktail
reception
or
dinner
just
to
hang
out.
Your
false
interest
is
alose
loseforeveryone:itcomplicatesyourlife,theinterestedfirmiswastingresourcesonyou,andyourclassmateshavelessair
timewithyouthere.Instead,beveryfocusedonwhomyoutargetandbeupfrontaboutwhatyouareseeking.Becauseyou
alreadyhaveagreatoffer,otherfirmswillseeyouashardtoget.Infact,dontbesurprisediftheydonttrytopursueyou.
Theyknowtheoddsareagainstthem.
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4)Likedmyjob. Gotanoffer. Honestly,Ihopenottogoback. Plantopursuemydreamjob.
Welcometothemajority.Mostofyourclassmateswillhavehadagreat!summerandbereadytotalkaboutthehighlights.
Butwhentimeallows,theywillconfessthattheydrathergosomewhereelseforafulltimeposition.Itsnaturaltousethe
summertoassessyouroptionsandthenlookforabetterjobonceyourebackoncampus.Everyonefromyoursummerfirm
expectsyoutolookaroundwhenyoureturn.Yourchallengeistokeepyourrelationshipsstrongwiththefirmwhileexploring
youroptionswithothers.Hereareafewthingstokeepinmind:
Stayhonestwithyoursummercompany
Thetruthisyoudontknowwhatyouwanttodo.Andalmosteveryoneyoulldealwithunderstandsthatfeelingandhas
probablygonethroughasimilarexperience.Whatcanbepotentiallydamagingiswhenacandidateleadshissummerfirmto
believethathesreadytojoinandthendropsthesorrybombatthelastminute.Behonestaboutwhatshappening.Your
summerfirmwontrenegeonyouroffer(theyreallycantwithoutseriousrecruitingconsequences)andyouarebeing
aboveboardbykeepingthemuptodateonyourthoughtprocess.
Bereasonableinyournegotiations
Bigfirmshavelotsoflimits:strictsalaryandbonusbands,structuredtrainingandstartdates,definedrulesaboutinternational
transfersandconsistentpoliciesforpromotions.Itsnotlikelythatyouwillbeanexceptiontoanyoftheserules.Keepyour
rankandfilestatusinmindwhentalkingtothefirm.Opportunitiesmaybementionedorwelltryourbestmightbesaida
fewtimes,
but
honestly,
the
offer
you
have
in
your
hand
is
about
as
good
as
its
going
to
get.
If
you
push
too
hard
for
special
treatmentyoullbetaggedawhinerfromdayoneanditmaytakeawhiletolosethatlabel.Sotreadcautiouslywhen
negotiatingforanewrequest.
Mineoutyourexperienceswhiletheyarefresh
Sinceyouareinterviewingseriouslyforabetteroffer,takestockofwhatyoudidforthesummer.Mostofyourfitinterviews
goingforwardwillcoveryoursummerexperience,souseittoshowoffyourtalentsandyourabilitytoworkthrough
challengingsituations.Oneofmyclientsthissummerhitabumpinhisroadtoanofferwhenthemidtermreviewpraisedhis
focusandsolidwork,buthighlightedhisneedtobeabetterteamplayer.SomehowhisseriousfocusonoutputandHBS
(Harvard)credentialsrubbedpeoplethewrongway.Fortunatelyafteramonthofwarminguphisworkrelationshipsand
spendingmoretimeconnectingwiththeteam,everythingendedfineandresultedinanoffer.Andnowhehasafreshexample
forquestionsrelatingtohisweaknesses,overcominganobstacle,orconfrontingcriticism.Takethetimetothinkthroughwhat
youlearnedthissummer,especiallythechallengingaspects.Pulloutasmuchdetailsasyoucannowwhiletheexamplesare
stillclearinyourmind.
Bereadytoexplainyourdesiretochangefirms
SowhydontyouwanttogobacktoXYZcompany?Getusedtohearingthisquestion.Youllneedtowalkthefinelineof
beingpositiveaboutyoursummerjob(andhowgreatthecompanywas)whileexpressingyourdesireforsomethingdifferent.
Stayfocusedonwhatyouthinkyoullgainbyswitchingtoanotherfirmandtryyourbesttoknowtheuniqueattributesofthe
companyyouretargeting.Everyinterviewerlikestohearthathisorherfirmisgreat(itreaffirmstheirowndecisiontogrindit
outeveryday)anditshowsthatyouhavedoneyourhomework.Feelfreetoemphasizethespecificskillsyouarepursuing,but
besuretoremindtheintervieweroftheskillsyoualreadyhave.
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5) Didnotlikemyjob. Didnotgetanoffer. WhatdoIdo?
Yes,youareinatoughspot.Notonlydoyounothaveanoffer,butyoualsoprobablydidnthavemuchfunthissummerand
areunderstandablydiscouragedaboutyourcareer.Unfortunately,youcantjustforgetaboutitbecauseitsonyourresume.A
fewofmycoachingclientslandedtheirdreamsummerjobsbutdidnotgetafulltimeofferattheendofthesummer.Wehad
tostrategizecarefullyhowtohandlethe2ndyearinterviewseason.Withlotsofplanningupfrontandafewpeptalksfrom
friends,youcancomeoutoftheprocesswithagreatfulltimejob.HerearethesametipsIgavethem:
Writeoutyoursideofthestoryandsticktoit
Thereareundoubtedlymanyanglestoyoursummerstory.Avoidthetemptationtoexplaineverything.Youllonlysoundoverly
defensive.Keepyourresponsesbriefandstraightforward;youdontwanttheinterviewertobeconfusedaboutwhat
happened.
Convertyourstoryinto15,30and60secondanswers
Youllhear
this
question
frequently
in
the
fall:
So,
are
you
thinking
about
going
back
to
(your
summer
company)
full
time?
Developseveralshortanswersofvaryinglengthtoaccommodatethelevelofinterestcomingyourway.Mostpeoplearehappy
withabriefexplanation.Whenthequestionarises,bereadywithsomeofthesetopics:
1.Whatyoudidwrongandhowyouhavelearnedfromit.
2.Whatyoucouldhavedonedifferently.
3.Afewfactorsthatmadethesummerchallenging(e.g.noclientmap,asmallteam,anabsentmanager,an
extremelyundefinedproject)
4.Howyoutriedtofinishstrongandmakethebestofit
Understandthefirmssideofthestoryandwhattheyllsayifasked
ManyindustrieshaveatightexMBAnetworkofpeersandfriends.Dontbesurprisedifoneofyourtargetfirmscallsyour
summercompanyandasksyoursummermanagerwhathappened.Beupfrontwithyoursummercompanyandfindoutwhat
theywillandwillnotsayaboutyoursituation.
Haveabackupopportunity
Recruitersareconservative;theyliketolookforevidenceoffuturesuccess.Evenifthisnewfirmloathesyoursummer
company,theywillsomewhatrespecttheircareandevaluationofyouoverthesummer.Becauseyoursummercompany
deemedyounotworthyofanoffer,yourtargetcompanymaytakeonthesameopinion.Incaseyoukeephittingoppositionin
yourindustryofchoice,haveabackupinanareathatwontcareasmuch.Forinstance,abankmaynotcareasmuchasa
consultingfirmthatyoursummerconsultingfirmdidntgiveyouanoffer.Althoughthissecondindustrymaynotbeas
appealing,itisgoodtobeprepared.
Putthewholethingintoperspective
Everyoneyoullbedealingwiththisinterviewseasonhasbeenthroughachallengingcareersituation:aprojectthatdidntgo
well,atoughboss,adissatisfiedclientorapoorreview.Infact,duringmynineyearsinconsultingIexperiencedeveryoneof
thosesituationsatleastonce.Youwillfindagoodfulltimejoband,inthelongrun,thisbummersummerwillnothavemuch
bearingon
your
career.