1900 West Park Drive, Suite 180 Westborough, MA 01581 Tel: (888) 837-1300 Fax: (781) 878-8703 www.navinhaffty.com

MAXIMIZING THE VALUE OF THE MEDITECH EHR

CONSIDERING MEDITECH 6.1 ? Which consulting firm is right for your organization?

MEDITECH’s READY implementation program certification process sets standards that require each consulting firm to have a minimum level of 6.x implementation knowledge and experience. Each firm is responsible for developing its own offerings and value-add services that are aligned with MEDITECH’s methodology. The certification process does not distinguish between those firms with significant experience versus those with little to none. Although the term “certified” suggests otherwise, MEDITECH does not review or approve the quality and the effectiveness of a firm’s methodologies, tools, templates or its overall ability to deliver services. Before you sign the contract, ask and get the answers to these top questions:

How Much Actual 6.1 Experience Does the Consulting Firm Have? Ask these Questions:

• How many 6.1 clients have you brought LIVE?

• How many active 6.1 clients do you have?

• How many of these are 6.16 Web Acute/Web ED?

• How many of these are Web Ambulatory?

• List those who managed the project:

o Name each client and project manager

o Provide contacts for each client

• How many of your consultants are MEDITECH 6.1 certified?

o How many are employees vs. independent contractors?

NHA Differentiators: NHA has completed and currently leads more 6.1 projects than all other consulting firms combined. NHA has more Web Ambulatory clients LIVE than all other consulting firms combined. As of November 2017, NHA has the only clients that have gone LIVE on Web Acute and Web ED.

What is the Consulting Firm’s Relationship with MEDITECH? It’s important that your consulting partner has a trusted and close working relationship with MEDITECH. Ask the firm(s) about their history with MEDITECH, the status of their relationship, and about their frequency of meetings and conversations with MEDITECH executives and implementation staff. NHA Differentiators: While there are many options available to those seeking MEDITECH 6.1 consulting services, no company has the relationships or history with MEDITECH that NHA does. NHA’s leadership team meets routinely with all MEDITECH executives and works closely with MEDITECH’s implementation staff to update the tools and processes for READY. NHA continues to collaborate with MEDITECH on their newest products and enhancements. NHA’s clients benefit as early adopters and have access to MEDITECH’s development priorities. The goals and visions being pursued by your organization are unique, and when MEDITECH needs a partner for unique and significant strategic efforts, they reach out to NHA. Our unique give-and-take relationship

TOP FACTORS TO CONSIDER WHEN EVALUATING 6.1 CONSULTING FIRMS

with MEDITECH allows us to assist our clients in determining the best approach in building a robust, collaborative partnership to maximize EHR technology.

• NHA co-developed the READY/6.1 implementation methodology with MEDITECH and

we continue to collaborate today. Current projects include workflows for integration

between Web Acute/Web ED and Ambulatory

• NHA worked with MEDITECH’s development team to provide testing and validation

for the Web Acute and Web ED products, in part leading to the smooth roll-out of

these new platforms

• NHA brings experience with MEDITECH’s newest products due to our work with the

early adopters. Among the products NHA was first to bring LIVE:

o Web Ambulatory o Web Acute/Web ED o Surveillance o Critical Care Nursing o OB Interface

How is the Consulting Company Rated in KLAS? Any company can tell you they have many clients and high client satisfaction, but as an independent source, KLAS represents and validates the experiences of your peers. NHA Differentiators: NHA dominates KLAS ratings as compared to the other READY-certified firms. NHA is:

• The highest ranked MEDITECH certified consulting company in four KLAS categories

(Enterprise Implementation Leadership, HIT Implementation

Support and Staffing, HIT Advisory, and Technical Services)

• The only MEDITECH certified company rated in the HIT

Enterprise Implementation category

• A Best in KLAS winner for HIT Enterprise Implementation

Leadership - not just for MEDITECH but for the entire industry

• Ranked #1 in study on MEDITECH consulting firms in both

implementation and advisory services (August 2015)

Does the Firm Offer a Project Management Tool that Covers All

Success Factors?

Your consulting partner should provide a project management tool that incorporates not only the MEDITECH software aspects of the project but all other tasks and success factors, providing real-time alerts for any risks that may jeopardize a successful Go-LIVE.

“

I would like to personally

thank NHA for the excellent

support and customer

service we have received for

the entirety of the

MEDITECH 6.1

implementation. Your staff

has been outstanding

throughout the project.

There is absolutely no

chance we would have been

successful without these key

members from your staff.

You truly have incredible

people working for your

company. Thank you again

for your service in this

endeavor.

” Bill Bishop, Vice President

Information Systems,

Colquitt Regional Medical

Center, Moultrie, GA

“ Navin, Haffty & Associates

provided excellent support

and customer service during

our MEDITECH 6.1

implementation. The staff

was outstanding and truly

incredible throughout the

project. The support we

received extended up to the

senior leadership level. I

recommend them to anyone

looking for a MEDITECH

certified consulting partner.

” Arek M Shennar, Director,

Information Services,

West Park Hospital District,

Cody, WY

NHA Differentiators: We have developed (and provide to clients free of charge) project plans on our Web-based project management tool. Role-based with real-time status risk management reporting, this tool provides full access to the project team, allowing for total project transparency for team leaders up to executives.

How Does the Firm Develop its Methodologies and Tools?

Ask each firm how they develop and maintain their methodologies and tools. What processes or systems do they have in place to support their consultants in the field? Ask them for detailed examples. NHA Differentiators: NHA offers a dedicated project and quality management office focused on developing and maintaining our processes, tools and ongoing support. NHA provides its full complement of 6.16 best practice future state workflow collateral, currently at 175 acute and 50 ambulatory distinct workflows and processes. This collateral includes both Visio workflows and narratives to aid in the development/design of acute and ambulatory future state workflows. The NHA best practice workflows are derived from our involvement in nearly 60 READY/6.1 implementations and is based on a combination of MEDITECH best practice recommendations and NHA experience. In addition to workflows, NHA provides departmental and functional assessment templates, model project charters and plans to expedite the creation of customized plans for each client, both unit and integrated testing plans and detailed training materials and programs.

How Does the Consulting Firm Drive Value?

Your 6.1 consulting firm should focus on providing value to your organization. Ask the firms how they plan to measure results and outcomes, maximize efficiencies, and prove prior 6.1 success.

NHA Differentiators: NHA consultants are focused on transformation, driving change,

and providing unmatched value to our clients. During the development of the project

charter and in conjunction with the design phase, quality and financial goals are

identified for the project. As part of our process, we benchmark pre-and post-Go-LIVE

measures to assess the outcomes achieved throughout the transformation. In addition,

NHA provides complimentary services and solutions throughout the project to maximize

the efficiency of the resources and produce the greatest outcomes.

Below are a few of the 6.1 success stories from our clients that are featured as case

studies on the MEDITECH website:

• Anderson Regional Medical Center, Meridian, MS o Anderson Regional Cut AR Days by 50 Percent Using MEDITECH's 6.1 Revenue

Cycle Solution

“

When it came time to

choose a consulting partner

for our 6.1 implementation,

we ultimately chose NHA.

We selected them based on

their depth and breadth of

talented, experienced

consultants, their mission to

maintain their focus on

MEDITECH’s products and

their strong partnership

with MEDITECH. We have

been very pleased with the

consultants they provided

for the implementation.

They all have done a great

job assisting in the overall

build and teaching our

internal staff. We couldn’t

be happier.

”

Tom Stafford, VP & CIO,

Halifax Health,

Daytona Beach, FL

“

NHA was a key strategic

partner for Northwestern

Medical Center as we

worked through a yearlong

build to be the first medical

center on MEDITECH’s Web

ED and Web Ambulatory

products. With their

assistance we completed

the project on time and on

budget.

” Joel Benware, Chief

Information, Innovation and

Compliance Officer,

Northwestern Medical Center,

Saint Albans, VT

“

We recently completed a

MEDITECH launch on June 1,

2017, after planning over a

year for this conversion of

our hospital systems from

McKesson products. The

installation was a success

due to the performance of

NHA’s supplied personnel

and the collaboration

among our project team.

Our NHA project manager

was a master of his craft

and the financial and clinical

coordinators were very

knowledgeable about their

areas of expertise. During

our planning phase, the

NHA resources identified

certain staffing needs and

filled each of them with very

highly qualified people.

Every member of the NHA

team stepped up to the

task, they knew their

product area and were

proactive in resolving our

issues. They were also able

to address and/or help us

navigate issues that crossed

applications. Overall, we

found them to be very

responsive to our needs, and

I highly recommend using

this firm when MEDITECH

consultants are needed.

” Mark L'Italien,

Director of Information Services

Salem Regional Medical Center,

Salem, OH

• The Valley Hospital, Ridgewood, NJ o Detecting the Undetected: MEDITECH's Surveillance Identifies and Prevents

Infections at Valley

• Colquitt Regional Medical Center, Moultrie, GA o Colquitt CEO Reflects on Smooth MEDITECH Implementation

How Does the Firm Ensure the Right Physician Training and Support? Educating and engaging physicians on the new system is one of the most challenging aspects of an EHR implementation. Ask the firm how and when they plan to engage physicians. Ask for evidence that their plan has been successful during previous implementations and that it aligns with MEDITECH’s physician adoption metrics. NHA Differentiators: NHA’s physician trainers utilize a variety of training approaches, including at-the-elbow support, classroom sessions and a proprietary eLearning system. Our program is customized to each client’s specific training needs. Our cloud-based eLearning system is mobile enabled and designed to increase clinician adoption, satisfaction and productivity, putting crucial training information at clinicians’ fingertips when they need it. NHA works with clients early in the project to proactively build physician engagement. We identify physician champions and early adopters, develop a physician advisory committee, eliminate barriers to physician adoption and include physician input, providing the physician community with a sense of ownership in the system. As a result, NHA clients have consistently seen exceptional physician satisfaction and adoption rates of 90 - 95% for PDoc and CPOE within the first few weeks of Go-LIVE.