mattering is the agenda keynote
TRANSCRIPT
IsMattering
The Agenda
@angelamaiers#GISDNEO
YOUMATTERMATTERYOU
WHY?WHY?WHY?WHY?
2. Value1. Notice
3. Essential
YOUMATTERMATTERYOU
Apathetic
DisgruntledWeary
BoredDisengaged
ComplacentDepressed
dispair
88%
Gallup 2015
February 2016
Mattering Gap
HEART SHARE
“ I have at least one teacher who makes me excited
about the future.”“ At this school I have the opportunity to do
what I do best every day.”“ My teachers make me feel schoolwork is important.”
Hope
Wellbeing
Engagement
3.72
2.04
“mattering quotient”4th
12th
Secure the
HEARTor you don’t have
a shot at theirBRAINS
ORBUSINESS
OURMission
Brittni DarrasColorado Springs ,Colorado
How could somebody say such nice things about me?
I did not think that anyone would miss me
if I was gone. ”
“
-16 year old High School Student-
Brittni DarrasColorado Springs ,Colorado
Do This!Let’s
IT STARTSWITH US!
I matter.
Worthinessis a dailypractice
Conclusions
I would run to school if….
What makesyou runto work?
What employees want
Common Sense
Commonplace=
Practice of Mattering
2 5 2
HEART-SHARE
World-class service is not simply a matterof friendly customer service or
staff with good manners.
Everything that a customer sees,hears, or touches impacts the experience—
Everything Speaks; Everything Matters.
It’s an all encompassing approach and
business decision
MATTERIS A
CHOICE
Practice of Mattering
2 5 2
TWO 2
Look at me? Notice me? See me?
SAY MY NAME
FIVE 5
THELANGUAGE
OF MATTERING
TheLanguage
of Mattering
I really appreciated when you...
The advice you shared....
You made me feel so...Thank you so much for...
I highly valued...
Your smiles and your...
It made my day when....
It was a blessing to have met you...
I was impressed by your...
I truly valued...
I felt ____, until you...
What I like about you is your....
I really admire your...
I loved when you...
I am so thankful that...You have an amazing way of...
When you....You’re was exactly what I needed...
I’ve been so impressed by your
Thank you for...
You are a blessing...
LastingGive
Compliments
TWO 2
W.O.W.(Worthy of the World)
Be Somebody’s Somebody
Practice of Mattering
2 5 2
YOUMATTERMATTERYOU
TO ME!YOU MATTER
@angelamaiers #CHOOSE2MATTER