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Mastering Technology & Engineering Resumes & LinkedIn Profiles

Brought to You by

The Resume Writing Academy www.resumewritingacademy.com

Marie Zimenoff, M.Ed., NCC, NCRW, MRW, CCMC Executive Director – Resume Writing Academy

Ruth Pankratz, MBA, NCRW, CPRW Gabby Communications – Technical Resume & Marketing Expert

December 11, 2015

RWA E---Summit: Writing Technology & Engineering Resumes © 2015 Marie Zimenoff & Ruth Pankratz •

Getting Started Ask questions via the Chat Box. We love questions and will answer them all! Please use the chat box for questions related to the program and not technical support questions or comments. We cannot assist you with technical issues while we are teaching the program. If you need technical support, please contact [email protected]. She is standing by to assist and will do whatever she can to help you. If you lose audio during the program, please be patient as it normally comes back quite quickly. The most common reason for lost audio is temporary loss of an Internet connection or lack of Internet speed, nothing controlled on our end. As noted, it usually fixes itself. And remember – you always have access to the audio recording, so you can go back and listen to any segments you might have missed. Today’s Program

Need-to-Knows for Technical Clients

− Gathering Information (Page 3)

− Speaking to Business Value (Page 3)

− Differentiating the Client from the Competition (Page 8)

− Dealing with Intimidating Language (Page 8)

Writing Strategies for Technical Professionals

− Start Where It Matters (Page 23)

− Translate Projects to Accomplishments (Page 23)

− Highlight a Record of Technology Advancement & Innovation (Page 35)

− Position Clietns to Step Up to Management (Page 42)

− Write LinkedIn Profiles with Personality (Page 48)

Additional Resources

− Additional Samples (Page 68)

− Questions for Engineering Careers (Page 75)

− Questions for Technology Careers (Page 76)

mailto:[email protected]


“Need-to-Knows” for Succeeding with Technical Clients Gathering Information Questions to Get Things Started

Tell me about the organization – what industry, how many employees, how many locations, and annual revenue? Is the company faced with any particular challenges – acquisitions, mergers, start-up ventures, turnarounds, or accelerated growth? Is it a new business, a high-growth company, or a large corporation? What is the primary product and/or service the company delivers to clients? Describe the specific hardware, software, applications, operating systems, network protocols, or other technologies the company develops and markets. Detail the specific products and/or processes for which you are responsible. Does that include design? Does that include operations? What have you enjoyed most about your work? What do you consider your greatest accomplishment? What are you known for? What types of problems do your coworkers come to you to solve?

Speaking to Business Value Questions to Get Things Started

What major projects have you worked on in the last year or two? Have you developed new processes that have improved design, engineering, or manufacturing capabilities? Have these new processes had an impact on customer satisfaction, product performance, and/or the productivity of the organization? Can you quantify the results? Do you interact with vendors or customers? Do you negotiate contracts? Have you sourced new products, raw materials, contractors, and/or suppliers? Did you save any money or improve quality? Samples

Robert Clifton – Contributed by Marie Zimenoff (Titles: Trebuchet MS; Body: Arial 9.5) Page 4 Jodi Smith – Contributed by Ruth Pankratz (Cambria 10.5) Page 6


ROBERT CLIFTON 8547 Justice Rd. Fort Worth, TX 77846 784-945-8413 [email protected]

FIELD SUPPORT ENGINEER

Technical expert with a reputation for quickly assimilating to install, calibrate, troubleshoot, and repair biomedical equipment for leading manufacturers and R&D physicians. Trusted resource for customers and coworkers on a wide range of technology issues and software/hardware to increase sales, improve technical competency, and control costs.

Goal-oriented teammate who understands key drivers for business growth and partners with sales force to identify customer needs. Experienced leader who demonstrates initiative in training and mentoring technicians and support staff. Key Accomplishments: Planned and coordinated projects in hospitals, clinical research, and medical clinics for cutting edge eximer laser

systems, ventilators, monitoring equipment, DNA Analyzers, Real Time PCR, and Next Gen Sequencers. Closed service contracts by establishing and maintaining cooperative relationships with client decision-makers,

developing business plans, sales presentations, and proposals for prospects with sales representatives. Prepared detailed analysis for FDA requirements related to Medical Device Reporting (MDR), 510(K), and cGMPs.

EQUIPMENT EXPERTISE

DNA analyzers: ABI 373; 377; 310; 3100/3100Avant; 3130/3130XL; 3700; 3730/3730XL; 1700; Solid V2 and V3 RT PCR: 7000; 7300; 7500/7500 Fast; 7900; Twister Pulse Oximetry: N-l80 / N-200 Baseline Room Units; N-l 000; N-3000; Symphony; N-20 / N-20P Hand-Held Units Manifolds: HQ2; Mega Alarms Ventilators: NPB 7200; AP-4; AP-5; PA-l Other: Eximer Laser Equipment/Software/Hardware; Clini-Vision Paperless Charting Hardware/Software; 7250 Metabolic Analyzer; PB-3300 Intra-Arterial Blood Gas Monitoring System

EXPERIENCE

Field Support Engineer – SONIC HEALTHCARE Fort Worth, TX (2014–Present) Leverage experience to service/support customers, maintaining, calibrating, troubleshooting, and repairing instruments. Install and test equipment within time limits and defined methods, keeping documentation compliant with GMP. Key Clients: Clinical Pathology Labs, Quest Diagnostics, Laboratory Corporation (LabCorp) Turned around problematic account within 4-5 months, finding root cause of instrument failures and training staff to

increase account sales within what is now the company’s least problematic account. Doubled accounts in partnership with corporate sales team and laid the foundation for upgrading legacy accounts. Increased efficiency by using Bomgar for remote access and reporting equipment activity in SGAT software.

Field Support Managing Director - DIAGNOSTIC SOLUTIONS, INC. Fort Worth, TX (2009–2014) Recruited by customers across the nation to service instrumentation and advise on new equipment purchases. Retain and secure accounts by consistently maintaining equipment to manufacturer specifications. Key Clients: University of Houston, Limited Technologies R&D, Dallas Medical Diagnostics Lab Assisted Dominican Republic to set up and open the country’s first HID crime lab after the Haitian earthquake, installing

equipment and creating processes. Reduced travel time/costs by instituting remote diagnostic software to log in real-time to customer systems. Realigned optics high-end Federal Identification Laboratory, maintaining equipment to meet OEM requirements while

following FBI crime lab guidelines. Won accounts from OEMs and other third party service providers through reputation for work quality.

Sr. Field Support Engineer (based in TX) - SPECIALIZED BIOSYSTEMS San Diego, CA (1999–2009) Installed, repaired, and maintained AB line of Genetic Analyzers and select RT PCR instrumentation at customer sites. Provided superior service, analyzed problems, diagnosed probable causes, resolved service needs, and verified system quality and operational performance. Provided technical insights for sales team at trade shows and customer meetings.

ROBERT CLIFTON Page 2 of 2 784-945-8413 [email protected]


Key Clients: State Forensic Labs (CA, NV, AZ, TX); Clinical & Research Laboratories in 5 States Enabled 3700 customers to improve security while staying current with technology, assisting technical specialist group

by creating process to walk clients through updating Java software. Worked with senior product manager to develop backup package and process implemented worldwide, evaluating

hardware vendor and supporting new technology deployment to streamline backup for customers. Sent in to save sales by installing machines, partnering with PIs to resolve instrument, chemistry, sample, and reagent

issues, providing manager/operator training, optimizing samples, and solving technical problems. Advanced to mentor and provide technical support for junior engineers nationwide, aiding in system set up, leading daily

conference calls, and tracking results through weekly reports. Managed inventory with 100% accuracy, minimized shipping costs, and met inventory turn goal of 3.1. Exceeded 99% uptime targets and realized a greater than average mean time between failures, improving customer

satisfaction while meeting metrics for average time on-site with clients. Contributed to technology release that cut NIH estimate of genome mapping deadline, coming up to speed quickly to

install automated technology that reduced costs while increasing base-run rate more than 4 fold. Field Service Engineer (based in TX) - MEDTECH INCORPORATED, Santa Clara, CA (1996–1998) Recruited by early refractive eye surgery technology leader to install, test, align, and repair $500K equipment. Inspected DC box, power supply, control hardware, software, and video control circuitry. Tracked inventory to FDA regulations. Key Clients: TLC laser surgery centers and EVL leasing company Trained technicians/doctors on calibrations and trial cut procedures, troubleshooting and consulting to resolve issues. Expanded to service 22 accounts in 5 states while supporting troubleshooting for site nationwide, taking on accounts

through turnover and supporting sales operations with site inspections to secure new business. Evaluated space against installation specifications for 2500-pound machines, including structural integrity, dimensions,

fire/electrical code compliance, emissions mitigation, and temperature/humidity control. Maximized equipment up-time and safety to improve profits for clients, performing preventative maintenance and

handling emergency repairs for malfunctioning optics and components. Customer Support Engineer (based in SC) - PAIGE JACKSON MEDICAL Pleasanton, CA (1992–1996) Came in on the ground floor as cutting-edge company implemented real-time gas analyzer. Serviced accounts in SC and GA, selling, maintaining, installing, and calibrating $30K respiratory ventilators and pulse oximetric monitoring systems. Provided technical support to customers and engineers nationwide. Managed annual expense budget. Key Clients: Hospital ICUs and CCUs Increased service contract sales 36% and hit warranty/contract quotas, developing yearly business plan on service

contract sales projections, targeted business prospects, and potential warranty termination sales. Conceptualized and implemented consigned parts inventory and billing program to serve up to 6 customers daily. Selected to support development of paperless charting system that used tablets for respiratory therapists. Researched and updated incomplete recaps to turnaround performance on FDA audits for equipment sold to customers,

chosen as reviewer for FDA documentation to move company through probation.

EDUCATION & PROFESSIONAL TRAINING Associate of Applied Science, Biomedical Equipment Technology - INTELLITEC COLLEGE Colorado Springs, CO

APPLIED BIOSYSTEMS: Basic/Advanced training on entire GA line and select RT PCR instruments; Kepnor Tregoe; Excellence in Service; Basic and Advanced HID training; Advanced PC Workshop

NELLCOR PURITAN BENNETT: Medical Device Reporting Criteria; Good Manufacturing Procedures (GMP); Auditing Field Service Recaps

TECHNICAL SKILLS

Dell technician Certified on all Notebooks; Servers; Workstations; Optiplex and Dimension Desktops Windows 3.1/95/98/2000/XP/NT/Vista/Server 2000, 2003, 2008, 7; Lynux Red Hat/Centos

LabView; MS Word, Office, Works, Excel, PowerPoint; Money; dBase; Lotus ccMail; Notes R 5.0; OrCad; Reachout Norton Partition Magic 8.0, Norton Ghost 10.0/14.0, ShadowProtect, TeamViewer

Novell 4.0, Apache Server 2.2.8, PHP V5.2.6, MySQL V5.0.51b, Joomla, TCP-IP, LAN/WAN


JODI SMITH [email protected] Denver, CO 303.720.1945 LinkedIn.com/in/JodiSmith

TECHNOLOGY DIRECTOR Leverage strategies, relationships, and technology to maximize performance, quality, and results.

Bridging Business & Technology = $2.3M Operational Efficiency Projects + $6.5M IT Programs

⇒ Offer unique combination of 14+ years’ experience in IT for the healthcare industry.

⇒ Empower teams and consistently deliver quality outcomes that cement customer relationships while bolstering bottom-line results.

⇒ Co-lead $1.5M in annual projects for clinical initiatives through vision and goal communication, resource alignment, outcome monitoring and measurement, and quality delivery.

EXPERIENCE United Healthcare 2009–Present Leading Fortune Top 50 company delivering quality products and services and transforming healthcare through innovative solutions serving nearly 130M people.

TECHNOLOGY DIRECTOR, 2012–Present

Lead Clinical Integration Planning and implementation on programs. Collaborate with Clinical Integration Strategy Business Unit management team on issue identification, and operational efficiency efforts. Provide execution oversight for programs and projects. Offer strategy consulting, transition gap analysis needs, and translate ideation into actions. Prioritize competing projects. Drive $6.5M in IT projects and programs focused on technology and

business integration by advocating with teams, communicating with leaders, and overseeing efforts.

Increase revenue and improve operations by advocating to leaders, synchronizing technical team projects with healthcare business goals while improving customer centricity.

Established new corporate team by developing governance structure, policies, and procedures through an understanding of corporate goals, hosting workgroups, providing forums, and reviewing portfolio roadmaps.

SENIOR ADVISOR, 2009–2012

Oversaw healthcare analytics information systems functions, including analytical datamarts, web services, and end-user interfaces that provide guidance to internal and external teams. Define and manage scope of business system projects. Consult on integration activities to best serve business. Administered $1.4M in resources during 6-month intense release cycle, resulting in successful

information system functions and positive business outcomes. Mentor and supervise technical teams on internal procedures, techniques, projects, and resources. Partner with business, architecture, and infrastructure teams, ensuring project success.

Notable Highlight:

Selected by leaders to oversee new business transformation corporate strategy and portfolio initiative. Met financial and operational goals and delivered quality results within 24 months.


JODI SMITH [email protected] 303.720.1945 LinkedIn.com/in/JodiSmith


Career Sabbatical 2007–2009 Devoted time to raise and care for two children.

ITX Group, Inc. 2002–2007 Provider of IT network, transaction, and business process management products, services, and solutions.

CONSULTANT

Improved business results by advising healthcare clients including Anthem, United Healthcare, BCBSMO, BCBSKC, and Regence BlueShield regarding processes and application designs for technology-based solutions. Serve as customer point of contact for all issues, concerns, and questions. Built and enhanced 14+ healthcare customer relationships by focusing on customer needs through

in-person meetings and providing assistance with solution plan development and implementation. Delivered quality client IT solutions through identification of business needs, application

development, designs, and follow through to implementation. Educated and advised customers and prospects through demonstrations on solution functionality

and design options. Improved internal processes and efficiency by continually developing and enhancing methodologies

and documentation. EDUCATION & TECHNICAL EXPERTISE

University of California, Computer Systems and Communications, 2002

SQL Software Development Life Cycle Methodologies FACETS (Claims Processing System) HTML / CSS C++ / C- / C# Java / JavaScript Unix / Windows Python / J2EE System Architecture & Design Server Administration / Network Security

AFFILIATIONS

Member, National Association of Female Executives, 2011–Present Member, Association of Information Technology Professionals, 2011–Present Member, American Health Care Association, 2013–Present



Differentiating the Client from the Competition Questions to Get Things Started

How did you get into this type of work? What drew you to working in the field? What would your team say about you? What would they say are your strengths? What are you most proud of in your work? What qualifications do you have that are the same as others in the position? What makes you different? What do you have that they don’t have? What value will that bring for the employer? Samples

Venkat Srivinisan – Contributed by Donald Burns (Name: Perpetua Titling MT; Body: Calibri 10) Page 9 Cheryl Thompson & Sanjay Veridoon – Contributed by Marie Zimenoff (Calibri 11) Page 11 & Page 13

Dealing with Intimidating Language Resources

Webopedia: www.webopedia.com / Computer Hope: www.computerhope.com/jargon.htm Whatis.com (IT Encyclopedia): www.whatis.techtarget.com / CareerOneStop: www.careeronestop.org O*Net: www.onetcenter.org / American Association of Engineering Societies: www.aaes.org/about-us Professional Association for Engineers (Monster): http://career-advice.monster.com/job-search/professional-networking/engineering-trade-associations/article.aspx Professional Associations for IT (Monster): http://career-advice.monster.com/job-search/Professional-Networking/Top-IT-Organizations/article.aspx Technology Dictionaries: oasismanagement.com/TECHNOLOGY/GLOSSARY / techterms.com Engineering Dictionaries: www.engineering-dictionary.org/ / www.engnetglobal.com/tips/glossary.aspx Samples

Jack Bauer – Contributed by Janet Beckstrom (Tahoma 10) Page 15 Michelle Kruse – Contributed by Ruth Pankratz (Calibri 11) Page 17 James Jonathan – Contributed by Marie Zimenoff (Titles: Arial Black; Body: Tahoma 9.5) Page 20

http://www.webopedia.com/

http://www.computerhope.com/jargon.htm

http://www.whatis.techtarget.com/

http://www.careeronestop.org/

http://www.onetcenter.org/

http://www.aaes.org/about-us

http://career-advice.monster.com/job-search/professional-networking/engineering-trade-associations/article.aspx

http://career-advice.monster.com/job-search/professional-networking/engineering-trade-associations/article.aspx

http://career-advice.monster.com/job-search/Professional-Networking/Top-IT-Organizations/article.aspx

http://career-advice.monster.com/job-search/Professional-Networking/Top-IT-Organizations/article.aspx

http://www.oasismanagement.com/TECHNOLOGY/GLOSSARY

http://www.techterms.com/

http://www.engineering-dictionary.org/

http://www.engnetglobal.com/tips/glossary.aspx


MAXWELL PLACE CONSULTING GROUP, Palo Alto, CA 2011–Present Big data consulting, software licensing, and implementation ▪ Focused on ad-tech, media, retail, and financial services ▪ 10 employees

Consultant | Team Leader | Data Architect

Currently leading a 10-person team that devises ingenious solutions to problems of mind-boggling complexity that involve big data, business intelligence, and data analytics. Recognized for deep expertise in the application of big data to sports marketing. Created partnerships with Cloudera, Datastax, and Neo4J.

• SOFTWARE LICENSING: Patented 3 breakthrough methodologies that now generate $7M annually.

Data Partitioning and Indexing (DPI): speeds up calculation and simplifies range-interval queries for data analytics.

Compressed Data Warehouse (CDW): slashes server space, boosts efficiency, and accelerates querying.

Automated Online Advertising System (OAS): applies game theory to calculate payments to inventory partners.

• CONSULTING SERVICES: Strategic CTO and C-Level consulting for big data strategy, platform selection, reference architecture, ROI modeling, enterprise data hub, real-time analytics, visualization, and migration to cloud. Built a development team with combined subject-matter expertise in architecture and optimization for 3 areas of programmatic advertising:

Data Management Platform (DMP): Adobe, Krux, Lotame, Aggregate Knowledge, BlueKai, CoreAudience, nPario, and X+1.

Demand Side Platform (DSP), especially mobile and video advertising: Invite Media, MediaMath, Turn, DataXu, and X+1.

Real Time Bidding (RTB) and Ad Exchanges: Advancing the state-of-the art – patented methodologies and algorithms – for automatic buying and selling of online ad impressions via real-time auctions that occur as fast as a webpage can load.

• CLIENTS and ENGAGEMENTS: NFL, JetBlue, Comcast, Big Pharma, and Sports Whiz (WPP affiliate). Devise architecture and blueprint for analytics platform, real-time data processing.

Re-architected DMP and DSP platforms for a major ad-tech firm – converted to a real-time, in-memory platform.

Built prescriptive architecture to run large production clusters for spot-market AWS instances.

Architected cloud Infrastructure and massive data migration – from an on-premise data center to the public cloud – for the Washington Healthcare System.

VENKAT SRIVINISAN Stanford Ph.D. • RECOVERING ENTREPRENEUR

Inventor • R&D Leader • CTO • Big Data Analyst • Architect of Massive Networks

Palo Alto, CA 94301 ▪ 415.542.6464 • [email protected] • LinkedIn Profile

Built T-CUBE from zero to $25M, winning top awards such as INC 500 and WSJ 20/20 Named as inventor on 3 patents for latest ad-technology platforms: DPI, CDW, OAS / real time bidding Exceptional high-tech salesmanship and investor-communication skills • Collegiate champion in cricket

omputer scientist with many passions; family, sports, and scientific discovery dominate the list. Eager to return to R&D, shed the administrative details of a $25M business, and focus on creating value for appreciative customers. Derive greatest joy from building and coaching great teams. US citizen. Top Secret clearance. Fluent Hindi and English.

• BUSINESS BUILDER AND PROBLEM SOLVER: Founded T-CUBE – started from scratch, grew sales, won top awards, and sold the company to a PE investor group in 2011.

• LIFELONG VALUE CREATOR AND IDEA PERSON: At age 15, patented a “water clock.” Named as inventor on 26 patents during career – licensed 3 patents for advertising technology that generate $7M annually for investors of Maxwell Place Consulting.

• LEADER: Builds winning teams – both sports and business – and leads them to bold accomplishment. Wins support from stakeholders by communicating openly.

New Licensing Revenue from 3 Ad Tech Patents

2014 Total Annual Value: $7M

PROFESSIONAL EXPERIENCE

Venkat Srivinisan | [email protected] | 415.542.6464 | Page 2


T–CUBE, New York, NY 2003–2011 Custom software applications, IT consulting, and big-data integration projects for Fortune 500 and corporations in the northeast US

Co-Founder | CEO

Launched T-CUBE as a solutions company, founded on deep knowledge of SharePoint and MSFT server applications. Grew T-CUBE into 2 separate business areas: Proviz solutions (staffing) and T-CUBE consulting.

COMPANY FOUNDING AND GROWTH: Conceived and executed strategies for T-CUBE’s growth – from zero to $25M over 6 years – including several years with 100% growth. Achieved more than 100% growth rates for revenues, customers, and headcount during 2006, 2007, and 2008.

• RECOGNITION: Named multiple times as one of the fastest-growing tech companies in USA: INC Honoree for 2008 and 2010. Ranked by WSJ Entrepreneur (2009) as one of the fastest growing companies in USA.

• SERVICES: IT strategy| architecture services| reference architecture| “done for you” implementation services | staff augmentation: onsite and offshore| business intelligence | data warehousing | database consolidation | collaboration | ECM | cloud computing | applications development | system integration | custom applications.

• CUSTOMERS: More than 60 Fortune 500 companies across all sectors, for example: Credit Suisse, Deutsche Bank, Bank of America, MSFT, NBA, Henry Schein, McGraw Hill, Wolters Klowers, Celgene, Novo Nordisk, and many others.

COMPANY OPERATIONS: Established zero-error invoicing. Cut receivables from 83 days to 41 days – a hugely beneficial impact on cash flow that cut working capital. Set up compensation incentives for managers and staff.

• LOW ATTRITION: Achieved very low rates during 2003–2011. Established strategic partnership with Microsoft and MSFT Consulting. Built Excel-based, self-service BI solutions for financial services and healthcare.

• LEADERSHIP STYLE: Built T-CUBE with an employee-first, performance culture. Grew the headcount to 250+ consultants. Implemented personal accountability and “pay for performance” incentives. Built a loyal following among Fortune 500 firms.

• RECRUITING: Focused on excellence in 3 key areas: technology, sales, and recruiting. Hired and mentored 1000+ IT professionals during 2002–2010 (via the Proviz staffing business).

CONSULTING ARCHITECT AND SOFTWARE TEAM LEADER: Rolled out enterprise software and mission-critical applications. Implemented projects and platforms for document management, e-business, data warehouse, B2B exchange, enterprise application integration, asset management, and publishing. Built exceptionally talented teams – both local and offshore – for clients such as:

• CITIGROUP, Lyndhurst, NJ (2002–2003), Enterprise Architect: Distributed architecture for global collaboration – many applications. Built products and solutions – heavy emphasis on Microsoft – collaborated with MSFT advanced dev teams.

• MERRILL LYNCH, New York, NY (1999–2002), Enterprise Architect

• DOW JONES, New York, NY (1998–1999), Solutions Architect

• PRUDENTIAL FINANCIAL, New York, NY (1997–1998), Solutions Architect

• VERTEX INC, Philadelphia, PA (1995–1997), Software Engineer

• COGNIZANT SOLUTIONS, India (1993–1995), Software Engineer

Ph.D., Computer Science, STANFORD UNIVERSITY, Palo Alto, CA M.Sc., Computer Science, INDIAN INSTITUTE OF TECHNOLOGY, Roorkee, India

Corporate Finance, Executive Education, THE WHARTON SCHOOL, University of Pennsylvania, Philadelphia, PA


Cheryl Thompson, PMP Johnstown, CO | 970.984.4853 | [email protected] | www.linkedin.com/in/cherylthompsonpmp

Project / Program Manager – New Product Development & Innovation

Optimizing Value across Shareholders, Employees, and Customers

Deliver innovation beyond iteration of existing technology to attain lead position in global markets.

Orthogonal thinker who identifies gaps, follows instincts, and uses agile methods to bring new approaches to solving problems and driving incremental innovation.

Development leader who vets customer pain points and adapts core competencies to invest in solutions.

Cross-functional, cross-cultural manager who builds relationships to repeatedly succeed in global business.

Professional Experience

Business Development & Technology Advisor | Innotrieve, Fort Collins, CO | 2014–Present

Consult with startups struggling to navigate crowded market spaces, conducting market due diligence scaled to business budget, using available resources to create prototypes, and soliciting customer feedback early.

Save money, fail quick: recommended next steps for university research team looking to commercialize ancestry research technology, leading detailed discussion that ultimately reduced capital outlay.

Engage customers, leverage technologies: short-circuited costly, premature startup software development project by identifying systems that could meet business needs outlined in vintage chart.

Technology Program Manager, New Technology Department | Avago, Fort Collins, CO | 2012–2014

Piloted team of 5 to deliver desired functionality for new technology within $1M budget, meeting project requirements through rapid prototyping and experimentation methods. Partnered with manager to seek funds for project continuation.

Deliver groundbreaking solutions, fast: Positioned product to lead burgeoning eco/green market, producing prototype in 6 months heralded during market evaluation for reducing consumables while improving cost of ownership and environmental factors.

Exploit opportunities, claim IP whitespace: Opened doors for 2 new products through IP discovery and fostered open engineering environment to synthesize potential concepts across cross-functional teams.

Program Manager, Enterprise Document Capture | Agilent, Fort Collins, CO | 2009–2012

Tapped to lead team in replacing 8-year-old, high-performance enterprise product. Transitioned historically consumer-product focused team and drove vendor selection recommendation through RFQ comparison.

Expand value, create platforms: Realized 25% savings by delivering 2 products in development cycle, created technology used across 15 projects, and enabled internal/external component sales.

Speed delivery, leverage technology: Shortened time-to-market while achieving desired functionality, leading design reviews using Design for X (Dfx) to minimize design cycles and using alternative software delivery methods. Minimized schedule risk through existing modules and designs.


http://www.linkedin.com/in/cherylthompsonpmp

Cheryl Thompson, PMP Page 2 of 2 | 970.984.4853 | [email protected] | www.linkedin.com/in/cherylthompsonpmp


Product Firmware & Process Lead, Digital Cameras | Hewlett-Packard, Fort Collins, CO | 2003-2009

Advanced to bring innovation in startup division, design for functionality, and meet customer challenges by providing strategic leadership to formulate product specifications for multiple disciplines (EE, ME, Optics, UI).

Deliver innovation, focus teams: Generated IP leading to 16 patents, righting floundering teams in Taiwan and USA, sourcing new vendor, translating customer and test results to prioritize engineering activities and increase accountability for resolving issues.

Increase efficiency, eliminate iterative processes: Cut RFQ preparation time 5-fold while increasing accuracy and consistency across multiple programs/sites by setting up document libraries.

Decrease product backflow, standardize lifecycle: Architected optical component lifecycle with global procurement team and completed Six Sigma project that pioneered phase exit criteria checklist process.

Product Development Engineer/Hardware Reliability Manager | Compaq, San Diego, CA | 1997-2003

Fostered partnership between manufacturing and design vendor. Managed engineering definition and qualification with remote teams in Japan and Taiwan. Recruited and hired 6 engineers to achieve project goals.

Lead markets, meet customer complaints head-on: Delivered technology that addressed customer quality complaints, entering new market by launching plain paper fax machines within 9 months.

Enable IP development, develop alternative solutions: Evaluated patent roadblocks, designed work-around solutions directly with legal/technical staff, and documented new methods.

Improve fiscal accountability, manage multimillion-dollar budgets: Maximized $3.5M hardware test budget to support 2 divisions and constructed hardware test center within $3M budget.

Early progression at Compaq:

Reliability Design Engineer | Manufacturing Test Engineer | R&D Development Engineer

Education & Professional Development

Project Management Professional Certification (PMP) Program Management Institute (PMI)

Masters of Science, Electrical Engineering – Major: Artificial Intelligence; Minor: Reliability Statistics

University of Colorado

Bachelors of Science, Electrical Engineering Colorado State University

Community Involvement

Judge, First Tech Challenge – State Level Robotics Competition (Regional & State Level) | 2012–Present

Mentor, Telementor.org – Real-World STEM Mentoring to High School Students Remotely | 2012–Present

Commissioner Alternate, Town of Johnstown Planning Commission | 2012–Present


http://www.linkedin.com/in/cherylthompsonpmp


Sanjay Veridoon [email protected] 841.541.5163

Director of Development / Director of Solutions Architecture

Enterprise Architecture | Service & Product Development Application Development & Integration – Web & Mobile Applications

Combine enterprise experience and business savvy to develop technology solutions for business problems that produce tangible value, managing and building sophisticated services/products from startup through maturity.

Confident leader: Provide opportunities for teams to grow and make tough decisions to achieve desired results.

Driven inventor: Deliver unexpected solutions to meet customer needs, improving processes and technology. Experienced manager: Balance the urgency of business with the pushback from IT to “do it right.”

Professional Experience Director of Development, VetHelp.com (2011−Present)

Exploited gap in technology for veterinary practices, directing website and mobile application development for staffing, marketing, and vendor relationship management.

Addressed customer needs by automating and expediting temporary staffing processes, using Agile methodology to deliver initial site in 6 months within .Net framework.

Mobile & Web Solutions: Developed solutions that currently serve 1,500 employers and 20,000 veterinary and technician professional users, with 25−30 new users joining every day. Removed bottlenecks across 4 product generations for a user-friendly, flexible, scalable solution, enabling

reuse of assets for quick delivery across platforms. Engaged with potential users after defining target audience, conducting research to prioritize solution

development, improve search ranking, and engage marketing automation and programmatic marketing. Technology: Java | .Net | Search Engine |iOS & Android Mobile Applications | SQL Server | MySQL | Facebook Application | HTML 5 Director – Strategic Client Relations / Director – Solutions Architecture, ProSoftSolutions (2012−Present)

Recruited due to intimate knowledge of credit card billing systems developed at United Airlines, and expanded to direct teams developing solutions to meet client needs while standardizing solutions.

Increased productivity and customer value by bringing Agile development process to architect team and standardizing deliverables across projects for diverse businesses.

Enterprise Technology Architecture: Enhanced system performance while merchant transactions doubled following Lufthansa and United merger. Improved processing speed while reducing system resource utilization, without additional hardware. Delivered value to customer by ensuring PCI compliance while streamlining database and archives. Identified

opportunities to increase business partnership. Technology: Java | .Net | Oracle


Sanjay Veridoon | Page 2 [email protected] | 841.541.5163


Architecture Manager – Operational/Real-Time Systems; HR & Finance Systems, United Airlines (2004−2011) Advanced from lead architect to direct teams in optimizing real-time systems and developing architecture for HR, finance, real-time, and operational systems. Managed up to 15 senior architects leading 100+ projects.

Increased productivity and quality while reducing costs by modernizing development platform, consolidating systems, standardizing processes, and creating offshore strategy.

Outsourcing & Integration: Saved $100M by examining and outsourcing HR processes to IBM, building HR system roadmap, and integrating United and IBM systems while maintaining Hire-to-Retire online employee portal. Led architecture and integration teams to reengineer 40+ applications and 100+ business processes.

Application Development & Standardization: Streamlined finance and HR applications across 20+ business groups with individual systems and eliminated silos while introducing new products to integrate systems. Streamlined development and upgraded SAP HR and SAP Finance while gaining traction for new centralized

IT organization, introducing strict architecture oversight and bridging HP, SAP, and development teams. Enterprise Architecture: Delivered transformational projects and introduced enterprise architecture concept to bring sophistication to legacy real-time systems and guide IT solutions that delivered business value. Developed enterprise data strategy and 5-year roadmap presented to CIO and Technology Council,

prioritizing and getting approval to modernize systems. Customer Technology: Improved quality with reduced development time, creating reusable platform for all customer-facing applications, including IVR, mobile, and web. Modernized technology, automated process, and improved functionality, partnering with vendor/internal

development teams to understand limitations and design patentable architecture and notification method. Reduced customer hold time by implementing VoiceXML and building integration between telephony and

internal reservation systems. Technology: Java | .Net | SQL Server | Oracle| Portal | Content Management | Enterprise Search | Mobile Application Development | SAP | Service Bus | SOA Lead Enterprise Architect, Frontier Airlines (2002−2003)

Drove strategic projects and enterprise initiatives, including content management, enterprise portal, and search as lead enterprise architect for 2 lines of business.

Architecture & Development Process Improvement: Standardized development process across 30+ development teams, creating development practice guidelines and directing reengineering processes. Reduced downtime by automating maintenance tracking and shepherding teams companywide to

streamline content management and lay out architecture for maintenance group. Technology: Java | Portal | Content Management | Security | SDLC Early roles include: Sr. Architect, Sideline (2000−2001), Sr. Designer & Lead Developer, UPS (1997−2000), Sr. Software Engineer, Verizon (1995−1996), Software Engineer, Intel (1992−1994)

Education

MS, Software Engineering, Georgia State University (1998)

BS, Computer Science, The University of Houston (1994)



JACK A. BAUER 2135 Meadowland Dr. 310-555-9874 Los Angeles, CA 90015 [email protected]

Technology Specialist

Customer Support – Instruction – System Administration Innovative, lifelong Mac user possessing a thorough understanding of Macintosh and Linux operating

systems; ability to effectively communicate technical information to computer users of all skill levels. Proficiency with cutting edge technology maintained through ongoing research and self-teaching. Innate curiosity to learn, master, and maximize system capabilities. Passion for technology balanced with approachable, friendly personality. Experience working in educational and commercial settings and regularly interfacing with customers,

administrators, IT specialists, instructors, and students.

T E C H N I C A L I N V E N T O R Y Expertise in Macintosh, Linux, and Windows operating systems. Proficient in Linux systems administration.

Thorough knowledge of audio production techniques. Well versed in DIY analog electronics.

Plat

form

s • Mac OS X (including Apple Remote Desktop) • Linux (Ubuntu, Debian, Fedora) • Windows (XP, 7)

Soft

war

e General • PHP, Python, Bash, MySQL scripting

languages • WordPress • Moodle (learning management system) • Microsoft Office • QuickTime Pro Media • Bitwig Studio • Ardour • Logic Pro • PureData • Pro Tools • JACK Audio connection kit Music-specific • Sibelius • Finale • Ableton Live • Plogue Bidule

Serv

ers

• Apple Xserve • Linux

Har

dwar

e

• Apple iMac • Apple MacBook Pro • Apple Mac Pro • Apple Airport Express/Extreme • HP Printers/Scanners • M-Audio Audio Interfaces • Behringer Audio Interfaces • M-Audio MIDI Controllers • RME Fireface 400 Firewire Audio Interface • Mackie Onyx Series Audio Interface/Mixer • OWC External Hard Drive

P R O F E S S I O N A L E X P E R I E N C E

CHART SCAN EHR, INC. • Denver, CO (2015–Present) Head of Customer Support Supervise technical support for 350+ medical practices and their 5,000+ non-technical users. Compose internal and customer-facing documentation. Troubleshoot hardware and software issues. Develop video tutorials. Liaise with outside vendors on customers’ behalf. Innovate to improve end-user experience.

1 of 2


Jack A. Bauer 310-555-9874 [email protected] USC THORNTON SCHOOL OF MUSIC • Los Angeles, CA (2010–2015) Macintosh Lab Manager/Instructor Managed the Scoring for Motion Pictures & Television program lab comprising state-of-the-art Macintosh audio/video workstations and related equipment. Carried out administrative and instruction responsibilities. Technology

• Coordinated and executed hardware and software installation, configuration, maintenance, troubleshooting, and problem solving. Provided on-site hardware and software technical support.

• Interacted with college IT department to maintain servers and address other technology issues. • Created scripts to automate routine procedures. • Set up Pro Tools sessions and interface with engineering staff at Capitol Studios to facilitate the

recording of graduate students’ thesis scores. Administration

• Acted as liaison with and advocated for the program’s technology-intensive needs with college administration, purchasing, and related departments.

• Conducted and documented the program’s first comprehensive inventory of software, hardware, and related equipment.

• Interviewed, hired, trained, and supervised graduate student lab assistants. Instruction

• Taught 2 lab classes training students to use hardware and software, and to facilitate completion of assignments. Taught weekly Pro Tools & Music Editing class alternating semesters.

• Understandably communicated technical concepts to students, adapting to abilities ranging from novice to technically savvy. Developed 60+ online tutorials to support students’ learning.

Highlights of Projects • Awarded internal grant for Technology Fellows project. Collaborated with music department

instructor to develop technical infrastructure to offer online placement exam for incoming undergraduate students. Acted as liaison with IT department during execution.

• Collaborated with IT department to maximize network efficiency to facilitate professor’s biweekly remote instruction.

• Initiated effort to facilitate offsite access to lab resources by relocating the lab’s server. Played key role in 6-month process to obtain administrative approval and oversee logistics of move.

• Created dedicated site for Lab classes as clearinghouse for information relating to assignments, syllabi, schedules, tutorials, links, and breaking information.

E D U C A T I O N UNIVERSITY OF SOUTHERN CALIFORNIA THORNTON SCHOOL OF MUSIC • Los Angeles, CA Master of Fine Arts in Scoring for Motion Pictures & Television (2009) UNIVERSITY OF NORTH TEXAS • Denton, TX Bachelor of Arts Cum Laude in Music and Spanish [double major] (2007)

• Awarded 4-year School of Music and Saxophone Studio scholarships • Completed 2-month study abroad experience in Burgos, Spain

P E R S O N A L P R O F I L E Extensive experience as recording engineer, producer, performing musician, composer, and arranger.

Fluent Spanish speaker. DIY electronics enthusiast.

MIC HELLE KRU SE 303.425.5744 [email protected] Linkedin.com/in/MichelleKruse


MICHELLE KRUSE 303.425.5744 [email protected] Linkedin.com/in/MichelleKruse

CYBER SECURITY ENGINEER

USING TECHNOLOGY KNOWLEDGE AND INSIGHTS TO INFLUENCE SYSTEMIC CHANGE.

Offer 18 years of dedicated, high-impact technology and leadership contributions to diverse organizations. Influence and negotiate with executives in healthcare, aerospace, and engineering.

Progressive leader recognized for solving complex problems, ensuring security, and taking calculated risks.

⇒ Optimized $150 million compliance framework project, including PCI Data

Security Standard, Health Information Technology for Economic and Clinical Health (HITECH), Family Educational Rights and Privacy Act (FERPA), and SOX, resulting in adaptable Colorado IT standards.

⇒ Project lead for $40 million Colorado Eligibility System (WES) compliance with Affordable Care Act. Ensured security, AIPAA, HITECH, and IRS alignment.

⇒ Guided diverse clients on security practices, secure applications, and federal regulation compliance while also advising on how to safely adopt emerging technologies and address security and vulnerabilities.

CAREER SUMMARY

KPMG CONSULTING 2010–PRESENT

CHIEF INFORMATION SECURITY OFFICER, 2013–Present

Refine information security programs for the State of Colorado and Colorado Department of Health by creating governance model and adaptable privacy data model, ensuring mission alignment. Perfected IT security and privacy architecture, designs, plans, controls, processes, standards, policies, and procedures. Lead Colorado State technical programs—including security processes—by supporting and monitoring

operating system, authenticating users, and implementing applications. Develop and implement IT security risk assessments and procedures, resulting in risk identification and

mitigation and reduction of future incident. Communicate updates and solutions to leaders. Support agencies in IT security, business continuity, and disaster recovery, ensuring continuous

operation and productivity. Reduce custom design risks and security issues by developing and overseeing project management for

Medicaid Management Information Systems (MMIS).

TECHNICAL MANAGER, 2010–2014

Contributed to $55 million technical project for Colorado Department of Health, delivering security, process compliance, and efficient productivity with minimal downtime.

Managed $40 million State of Colorado Eligibility System project, including technical engineering phases—design through 80% of implementation—resulting in compliance with he Affordable Care Act.

Collaborated with DDI vendor to define project change request processes and ensure security. Developed “Build in Security” for Synergetics ISO 9001:2008 library addressing vulnerabilities and secure

coding practices for C, C++, C#, Java, JavaScript, Objective C, Perl, PHP, SQL, and other languages.

Security Expertise Technology Visionary

Team Motivator Infrastructure Strategies

Integrations & Migrations Patented Mobile Platforms

Process Improvements Persuade Leaders

Engineering Advocate Compliance Advisor





STATE OF COLORADO 2004–2010

SYSTEM ENGINEER / IT SECURITY PRACTICE MANAGER

Engineer and develop secure, custom applications for Department of Defense and other federal clients. Managed security lifecycle from requirements gathering through discontinuance. Guided data quality, use, and storage, remaining compliant with all DoD policies and procedures. Advanced secure software, policies, regulations, and requirements, resulting in establishment of attack

use cases, design reviews, threat modeling, secure coding practices, and comprehensive testing. o Managed development of patented mobile platform security protocol.

Spearheaded Department of Defense applications, including DoD 8510.1, 8500.1, 8500.2, 850-2, and IAVA compliance, application security development checklists, FISMA, DISA security technical guides, and validation of information assurance controls.

o Saved $6+ million for the state of Colorado by carefully scoping and licensing project. Educated and trained IA personnel, ensuring continued compliance adherence. Directed data management for DoD FED LOG data outside the group used for development and testing.

XYT TECHNOLOGIES 2001–2004

MANAGER, TECHNICAL PROJECTS

Supported various federal contracts and assisted with business management for small IT company by providing direction and communicating goals. Implemented federal information technology marketing strategies. Oversaw operations, including accounting, human resources, contract administration, IT security, and

business development, resulting in business growth and productivity. Managed diverse client projects, including contract negotiations, project scope, budgets, schedules,

compliance, licensing, delivery, and customer content approvals, resulting in business growth.

Additional technical management experience at Lockheed Martin available upon request. EDUCATION, CERTIFICATIONS & TECHNICAL EXPERTISE

BACHELOR OF SCIENCE, COMPUTER SCIENCE AND ACCOUNTING, KENNESAW COLLEGE, 1988 Global Industrial Cyber Security Professional (GICSP), 2014 Global Information Assurance Certification GIAC, 2012 Project Management Professional, Project Management Institute, 2011 International Information Systems Security Certification Consortium (ISC)2 Certifications (See Addendum) US Department of Defense (DoD) (See Addendum) Technical Experience (See Addendum) PRESENTATIONS

Selling Security to Management and the Business Return on Investment, (ISC2), SecureDallas, 2015 Threat Intelligence; Don’t Drown in the Information, (ISC2), SecureChicago, 2014 Vulnerabilities and Mitigations, Colorado Cyber Security, 2014 Cyber Threats to Healthcare, Federal Bureau of Investigation, Infragard, 2014




Technical Addendum

International Information Systems Security Certification Consortium (ISC)2

GIAC Penetration Tester (GPEN), 2015

Health Care Information Security and Privacy Practitioner (HCISPP), 2015

Information Systems Security Engineering Professional (ISSEP), 2014

Information Systems Security Architect Professional (ISSAP), 2013

Information Systems Security Management Professional (ISSMP), 2012

Certified Information Systems Security Professional (CISSP), 2011

Certified Secure Software Lifecycle Professional (CSSLP), 2011 US Department of Defense (DoD) Certifications

DoD 8579 Information Assurance System Architect and Engineer, 2013

DoD 8570 Information Assurance Technical (IAT), 2011

DoD 8570 Information Assurance Management (IAM), 2010

CND-SP: Computer Network Defense Service Provider Manager, 2009 Additional Certifications

Protected Critical Infrastructure Information (PCII) Cleared, US Department of Homeland Security, 2014

Certificate of Cloud Security Knowledge (CCSK), Cloud Security Alliance, 2011

Master Data Quality Manager (MDQM), Electronic Commerce Code Management Association, 2010 Technical Experience Security System Architectures (14 years) Algorithm Development (8 years) System Implementation & Deployment (16 years) Security Controls Management (12 years) Database Design (10 years) Security Consulting (14 years) Information Technology Security/IA (12 years) R&D Program Management (7 years) IT Regulatory Compliance (12 years)

Requirements Analysis (11 years) Secure Software Development (8 years) Software Testing/Quality Assurance (10 years) System Engineering (10 years) Technical Innovation (8 years) Technical Program/Project Management (12 years) IT Strategy and Management (8 years) Data Modeling (9 years) IT Product Development (7 years)



JAMES JONATHAN 843-841-7142 ▪ [email protected] ▪ www.linkedin.com/in/jamesjon/

INFORMATION TECHNOLOGY PROFESSIONAL / SENIOR ARCHITECT

Analytical architect who translates lifelong experience with computers into logical troubleshooting of complex network and system problems. Effective individual contributor and project leader energized by projects on the leading edge of technology, juggling demands and expanding knowledge to meet dynamic business and technology requirements. Proven success in startup, merger, and rapid-growth operations. Consistently deliver:

Predictable, highly available, and secure network, server, and application architecture. Comprehensive monitoring and highly detailed, understandable network diagrams and documentation. Large scale projects, including re-standardization and datacenter/offices migrations.

Technology Expertise: Routing/ Switching

Cisco: Catalyst 6500, 4500, 3750, 2900 series, 3600-3800 series ISR, GSR12000 Foundry: BigIron, FastIron ▪ Extreme: Summit, BlackDiamond Linux: IP Infusion ZebOS (GNU Zebra/Quagga), vtun, openvpn, openSWAN IPSEC, kernel GRE/IPIP

Security Juniper: ISG-2000, NS, SSG firewalls; SA series SSLVPN; NSM ▪ F5 BigIP ASM ▪ Snort/Snorby IDS Cisco: FWSM, ASA, PIX firewalls; ASDM; NAM; ACS; Traffic Anomaly Detector/Guard ▪ RSA SecurID Check Point: Firewall-1 (Linux / Nokia IPSO platforms); Provider-1 ▪ Blue Coat ProxySG ▪ Websense

Load Balancing F5 BigIP LTM ▪ Cisco (ACE, CSS, CSM, GSS) ▪ Foundry ServerIron

Tools HP Openview (NNM, NNMi, OVO) ▪ Load Runner ▪ Fluke Netflow Tracker ▪ cflowd Packet Design Route Explorer/HP RAMS ▪ Cacti (rrdtool) ▪ Graphite ▪ OpenTSDB ▪ PRTG ▪ Nagios Splunk / Logrhythm SIEM ▪ RedSeal SRM RANCID ▪ Wireshark/tshark ▪ tcpdump ▪ tcptrace+xplot Netscout Infinistream ▪ Languages: Perl, shell, TCL/expect, kermit, C, C++, SQL, PL/SQL, Java

PROFESSIONAL EXPERIENCE Research & Development Architect — j4j Consulting 2012 to Present Analyzed and documented neglected Security Event Response Center IT infrastructure for Comcast Center Security Solutions. Completed top-down evaluation and Visio documentation of systems to uncover areas for improvement.

Contribution Snapshot: Initiated improvement plan by inventorying older technologies, creating comprehensive documentation from the ground up, and making recommendations to management. Initiated proactive network/system awareness without additional cost, using open source tools to create alerts and

design and implement systems that monitored applications and critical business processes. Reduced e-services platform downtime for customers to access billing and security alarm data, pulling metrics from

web servers/applications to raise visibility enabling root cause identification and targeted solutions development. Senior Network Architect, Team Lead — JBS Swift & Co. 2007 to 2012 Managed global network infrastructure for 13 locations in 7 countries, leading overhaul and maintenance of test and production data centers and enterprise LAN/WAN. Developed inter-departmental business relationships and improved service delivery processes. Developed new standards/processes based on current best practices while supporting application development projects and performing load testing of web-based proprietary protocol applications.

Contribution Snapshot: Turned around network team failing to support business goals and 1.5 years behind in product rollout, creating and implementing best practice architecture standards aligned to business objectives. Met SLA requirements by attaining 5-9 up time, relocating and re-standardizing 4 production sites, 2

test/development data centers, and 3 campuses that collect and provide real-time data across the nation. Delivered significant cost savings by replacing existing VPN-based WAN with a single-provider, fully meshed MPLS

solution and upgrading technology including replacing legacy phone systems with Cisco VoIP. Brought team up to speed in supporting application development, developing architecture standards and leading

execution to meet networking requirements for major application overhauls.


http://www.linkedin.com/in/jamesjon/

JAMES JONATHAN Page 2 of 2 ▪ 843-841-7142 ▪ [email protected]


Improved security by proving concept for Cisco NAC solution with 802.1x, deploying wireless with BYOD and guest access provisions, and establishing disaster recovery strategy with off-site data replication using Data Domain.

Achieved ISO27001 compliance by revamping business processes and documentation, creating systems and network monitoring program, and building virtual test/development and monitoring systems using VMware ESX.

Senior Network Engineer — Sprint Business 2005 to 2007 Recruited back to administer GMC Network Management Center network equipment, network management platforms, servers, and operating systems. Provided tier-2 support to router, switch, and load balancer administrators. Wrote scripts to capture system/network device inventory data and feed CMDB. Designed monitoring systems to automate processes.

Contribution Snapshot: Delivered technology solutions enabling enterprise-level changes, playing a key role in the separation of Saturn from GMC, overhaul of e-commerce system for dealerships, and deployment of HP RAMS.

Provided low-level visibility to network operations by deploying routing protocol monitoring solution using HP RAMS, integrating with existing monitoring systems and training staff in using tool.

Enabled applications for e-business interface and website, developing web-based monitoring solutions including a real-time network traffic monitoring system built on AJAX and dynamic SVG documents exported from MS Visio.

Reduced dependencies between Saturn and GMC, writing scripts to classify network traffic collected via Netflow and present data to assist in decision making and speed separation.

Engaged with HP developers in beta testing, setting the stage for migration from HP Openview NNM to NNMi. Network Engineer — Tech Direct Support 2004 to 2005 Brought in to provide technical guidance for US Bank in designing BGP architecture and completing high-visibility migrations. Assessed and documented architecture, proposed/executed migration plans, and performed QA testing.

Contribution Snapshot: Completed migrations at 100+ sites with team of 5 contractors, streamlining projects by standardizing documentation across sites, developing templates, and writing scripts to validate templates.

Minimized downtime by developing migration procedures and templates, automating network lab processes with Perl scripts, and converting business-critical administrative site networks to BGP/OSPF from RIP, OSPF, and EIGRP.

Senior Network Engineer (2002-2004) / Network Engineer (2000-2002) — Electronic Direction 2000 to 2004 Hired to design, build, and expand the world's largest online gaming network and provide core network services for game and website portfolio. Promoted to support global network infrastructure with hundreds of routers/switches and 30,000+ active IP addresses servicing 50+ locations and connections to partner companies and ISPs. Developed custom tools and reports based on sFlow/Netflow to research network carrier decisions and identify DDoS attacks and virus infected hosts.

Contribution Snapshot: Moved online gaming network from concept to execution in 3 months and built infrastructure for large gaming portfolio including Ultima Online, The Sims Online, EA.com, and regularly #1 ranked Pogo.com. Led global network engineering team in designing and deploying next-generation corporate WAN based on

Dell/linux/Checkpoint with VPN tunnels over a common ISP. Recognized by management for positive contributions, earning an ACTION award, the company's highest honor,

for post-merger integration of ED.com and Pogo.com architectures. Created systems and influenced network architecture to deliver the fastest gaming experience while supporting

databases, e-commerce, and load testing. Established OSPF topology and BGP peering configuration standards. Built, tested, and implemented architecture to developer requirements, researching products, meeting with

vendors, and evaluating, documenting, and recommending hardware and software solutions. Network Engineer — Bell South 1999 to 2000 Supervised engineers monitoring 24x7x365 global infrastructure for GMC Network Management Center. Wrote HTML/CGI scripts in Perl and TCL to produce network functionality reports. Provided rapid, accurate troubleshooting and repair of complex LAN/WAN problems and applied new technologies and architectures including SNA, APPN, and IDNX. Earned GMC Star Performer award for providing excellent customer support, reducing overall downtime by going

above and beyond to learn systems and find and fix problems. Early experience included roles as a Network Administrator, Technical Leader, PC/LAN Administrator, and Technology Consultant for clients including BankOne Corp., American Axle & Manufacturing, Kmart, and Infinity Technologies.



JAMES JONATHAN 843-841-7142 ▪ [email protected] ▪ www.linkedin.com/in/jamesjon/

TECHNICAL ADDENDUM

Skill Years Proficiency

Routing/Switching Ciscco: Catalyst 6500, 4500, 3750, 2900 Series switches, 3600-3800 Series ISR, GSR12000

Foundry: BigIron, FastIron Extreme: Summit, BlackDiamond Linux: IP Infusion ZebOS (GNU Zebra/Quagga), vtun, openvpn,

openSWAN IPSEC, kernel GRE/IPIP Security

Juniper: ISG-2000, NS, SSG Series firewalls; SA series SSLVPN; NSM Cisco: FWSM, ASA, PIX firewalls; ASDM; NAM; ACS; Traffic Anomaly

Detector/Guard (formerly Riverhead) Check Point: Firewall-1 on Linux and Nokia IPSO platforms; Provider-1 F5 BigIP ASM Blue Coat ProxySG, Websense, RSA SecurID Snort/Snorby IDS Load Balancing/High Availability

F5 BigIP LTM Cisco: ACE, CSS, CSM, GSS Foundry ServerIron

Tools HP Openview: NNM, NNMi, OVO; Load Runner

Fluke Netflow Tracker, flow-tools, cflowd, FlowTracker, Packet Design Route Explorer/HP RAMS

Cacti (rrdtool), Graphite, OpenTSDB, PRTG, Nagios Wireshark/tshark, tcpdump, tcptrace+xplot, Netscout Infinistream Splunk, Logrhythm SIEM, RedSeal SRM, RANCID Perl, shell (bash, awk, sed and friends), TCL/expect, kermit, C, C++,

SQL, PL/SQL, Java


http://www.linkedin.com/in/jamesjon/


Writing Strategies for Technical Professionals Start Where It Matters Questions to Get Things Started

What are your top two–three target position titles? (Great for a form!) Are you looking to stay at your current level or take a step up? Is that a step up in technical expertise, leadership, or more into marketing, sales, or other operations? What do you think is most important for an employer to see about your background for this position? Samples

Susan Adams – Contributed by Stephen Van Vreede (Tahoma 10) Page 24 David Green – Contributed by Ruth Pankratz (Headings: Book Antiqua; Body: Times New Roman 10.5) Page 26

Translate Projects to Accomplishments Questions to Get Things Started

What are the major projects you have worked on, in detail? What was the financial investment of the company in these, if any? What specifically did you do? What were the results? Have you participated in any IT security or asset management projects? What was the objective and what was your role? Any achievements or notable results? What is the largest project you’ve ever been involved in? Did you have supervisory or leadership responsibility? What was the dollar value of the project (either internal investment or external sales)? Have you been involved in reducing annual operating costs? By doing what? Did it involve technology? What specific technologies? How much savings (actual dollars or percentages)? Samples

Rusty Clark – Contributed by Stephanie Clark (Tahoma 10) Page 28 Seth Greene – Contributed by Marie Zimenoff (Calibri 11) Page 31 Mark Clancy – Contributed by Ruth Pankratz (Garamond 11) Page 33

LinkedIn Profile: www.linkedin.com/in/susanadams RWA E---Summit: Writing Technology & Engineering Resumes © 2015 Marie Zimenoff & Ruth Pankratz •

Susan Adams [email protected] | 303.555.1212

CTO | SENIOR INFORMATION TECHNOLOGY EXECUTIVE

Propel Organizational Strategies to Success with Technology Innovation & Transformation EXECUTIVE PROFILE

Creative Strategic Vision: Proven history understanding diverse business needs and applying a holistic view of the organizational structure, objectives, and processes to craft an innovative technology vision.

Business Advocacy: Committed to bridging the gap between business and technology to facilitate effective communications and to evangelize truly transformative IT solutions with customers and global stakeholders.

Collaborative Leadership: Track record of success building and leading winning teams with collaborative, trust-based culture. Adept at decisively articulating strategy and expectations while enabling team work autonomy.

Cost Savings & ROI Focus: Excellence driving technology ROI and cost savings through innovation and improvements in software development, Cloud, database, mainframe, data center, and network engineering. PROFESSIONAL EXPERIENCE

ABC Systems, Inc. – St. Louis, MO (1992–Present) Leading developer of business process management applications as well as recordkeeping solutions for financial

services, healthcare, brokerage, and insurance industries with $2.7B in revenue (NYSE: ABC).

Technology VP/Systems Officer — Enterprise Architecture & Infrastructure Engineering (2012–Present) Lead 40 total direct reports and up to 100 cross-functional resources in all aspects of enterprise and solution architecture design, infrastructure engineering, and technology implementation with $170M combined OPEX and CAPEX budget. Engage executive teams and global leaders to examine business needs as well as to craft and execute technology strategies. Manage enterprise technology governance and DR/BCP programs.

Executive Leadership Promoted by Global CIO to unify 2 distinct and ineffective offices

into cohesive, collaborative business unit.

◊ Drove synergies and secured buy-in from Enterprise Architecture and Infrastructure Engineering teams.

◊ Established credibility for innovative vision, solution design, and support across global business functions.

Instituted architecture and infrastructure governance standards.

Hand-picked for leadership role in technology evaluation, selection, strategy design, and go-to-market evangelism of Private Cloud Services for financial, healthcare, brokerage, and insurance customers.

Technology Innovation Led design and delivery of Hadoop/MPP-based Big Data infrastructure complete with strategy for

compiling, analyzing, and reporting data from global distributed systems, mainframes, and databases that enabled new business unit launch focused on selling predictive fraud analytics to financial clients.

Enabled process automation and genuine data self-services for analytics and reporting.

Selected to direct due diligence review, planning, and execution of business acquisition integrations. Optimized performance, availability, and scalability of 5K-server Cloud across 9 global data centers.

QUALIFICATIONS

◊ 20+ years leading technology product development

◊ Deep enterprise architecture and infrastructure expertise

◊ Experience deploying and productizing Big Data platform

◊ Rich background aligning IT and business objectives

◊ Broad experience planning and managing CAPEX and OPEX budgets up to $170M

◊ History delivering viable commercial products

BUSINESS IMPACT

◊ Captured $3M+ in annual cost savings through technology portfolio optimization

◊ Created Big Data platform to access data sets touching ~85% of U.S. households

http://www.linkedin.com/in/susanadams



Susan Adams Page Two | [email protected] | 303.555.1212

Technology VP/Systems Officer — Solutions & Hosting Services (2007–2012) Directed launch of new organization focused on creating innovative new products and delivering solutions to customers using the Software as a Service (SaaS/hosted) model. Evaluated changing needs and competitive market trends to define product roadmaps. Prioritized product development initiatives and allocated global resources to architecture design, development, technical support, and professional services engagements. Product Development

Generated millions of dollars in new revenue recurring annually through new product portfolios.

Formed and led development group that designed and developed DST’s Electronic File Solution (EFS), offering data archiving and records management in full compliance with regulatory requirements in multiple countries internationally, including the U.S. and underserved Canadian market.

Navigated development team in creation of breakthrough Content Management System (CMS).

Led engagement teams in custom product and tool development for BPM platform implementations.

Technology & IT Service Transformation Led IT infrastructure and solution architecture overhaul, creating high-performance, nimble ecosystem.

Infused customer-centric focus, creating direct product development, support, and customer link; establishing robust standard operating procedures; and driving root cause analysis.

Boosted customer satisfaction scores significantly, while eliminating financial penalties for SLA non-compliance and securing 100% of available contract rewards for surpassing customer KPIs.

Scaled IT and streamlined processes to enable 5-year, 30% growth with no headcount additions.

Technology Director & VP/Product Development Officer — BPM Solutions (1995–2007)Guided global product development team in all facets of needs analysis, architecture design, and application development for the flagship AWD Business Process Management product used in claims and financial transactions processing. Provided strategic support to product sales organization, helping to grow licensed worldwide users to more than 140K. Planned and managed annual operating budget of $20M+.

Spearheaded globalization initiative in product development to activate offshore resources in India. Delivered multi-platform solution with high-volume, sensitive financial transaction processing capacity

in full compliance with strict SEC, NASD (now FINRA), and international regulatory standards.

Software Product Developer — Advanced Technology Group (1992–1995)Coordinated product roadmap design and led development of document management software, financial advisor products, and transaction processing solutions.

Developed powerful new features and capabilities that simplified business processes.

ADDITIONAL EXPERIENCE

DEF, Inc. – St. Louis, MO

Principal Systems Analyst Partnered with Intel and IBM labs to create

new digital audio/video software.

HIJ Corporation – Oklahoma City, OK Electrical Engineer

Designed electrical controls to drive manufacturing plant automation.

EDUCATION & CREDENTIALS

B.S. – Bachelor of Science, Electrical & Electronics Engineering University of Oklahoma – Norman, OK

Professional Affiliations: National Society of Professional Engineers (NSPE) Association for Information and Image Management (AIIM)



DAVID GREEN

Atlanta, GA | 404.267.6115 | [email protected]

SOFTWARE DEVELOPER

Dedicated professional with 14+ years’ technical experience, including Oracle Certified Professional Application Developer designation, software programming, debugging, customer support, and problem solving. Amend software errors and provide product marketplace longevity.

Improved customer satisfaction 20% and correcting embedded system problems, including generation of incorrect information.

Reduced programming costs by creating inheritance code using object-oriented programming for land analysis project, resulting in a new way of developing software, increased processing performance, and reusable code.

Developed application system valued at approximately $500,000 that tracked and maintained inventory stock and distribution for warehouse inventory.

Experience

SAP Company Technical Development Specialist 2012–Present Develop software solutions in a multi-platform client/server and thin client/web environment. Complete projects under budget and within timeframes, producing quality results. Quickly learn new technologies and implement solutions. Work in teams or independently to support company and customer needs. Developed 5 products in 18 months, including a new product and updates to 4 products, by understanding customer

needs, implementing user functionality, and working with development teams. Cut costs by introducing new programming procedures and technologies and making recommendations,

implementing improved approaches, and streamlining processes, resulting in decreased time spent. Increased annual billable hours and productivity 40% while decreasing programming rework 5% by applying

web service and object-oriented technologies, streamlining processes, and implementing new technology that fit customer requirements.

Maintain 94% annual programming hours keeping costs under budget by implementing technology, learning new skills, and streamlining efficiency.

Quality Systems Applications Programmer 2005–2012 Joined 15-person software development team to develop and maintain various products and customer requests, including programming, new product development, technical diagnosis, customization, debugging, and issue resolution.

Implement solutions that streamline product market releases, supporting approximately 40 customers nationwide. Remain flexible and business savvy and meet project priorities. Reputation as debug expert. Contributed to acquiring new customer, City of Ontario, by completing income regression analysis developed

with a deep understanding of inheritance and polymorphism, for list demo and by fixing income history, resulting in company being awarded contract.

Saved debugging time and resources by creating helper class trapping errors used for basic income and land analysis, preventing application crashes and providing new system information for users regarding root cause issues.

Contributed to use of design and object-oriented coding by being first programmer to put concepts into action, producing several design patterns including Façade, Bridge, Factory, and Template. Enhanced knowledge of advantages when using unit tests in new product development.

Oracle SQL/SQL Server Visual Basic/VB.Net C++/C# JavaScript Crystal Reports SCRUM TFS ASP.Net RESTful Web Services HTML/CSS LINQ


DAVID GREEN

Atlanta, GA | 404.267.6115 | [email protected]

Quality Systems (continued) Applications Programmer 2005–2012 Mentored other developers in conceptualizing, developing, and debugging software programs that support product

and customer needs. Created easy-to-read, reusable code for batch parcel updates by developing a procedure that created instances of

certain class modules based on data update needs. Taught SQL class to colleagues to improve team knowledge, resulting in an enjoyable class experience for

attendees and recognition as the company’s most popular training instructor.

Brac Informatics Centre Applications Programmer 2001–2005 Provided software coding, maintenance, and testing for technical team. Participated in meetings to ensure solutions complied with standards and technology needs. Significantly improved access to and efficiency of data entry by enhancing software applications and processes. Validated user activity prior to product ordering by developing registration for telecommunications ordering and pricing

system that validated information, prevented bugs, and fixed customer system freeze issues. Exceeded expected outcomes by converting 6 different forms while maintaining existing customer service duties. Most

conversions were developed at lower company rates. Addressed and resolved 96% of user issues, resulting in upper management recognition and appreciation. Reduced problem identification process from 4 steps to 1 by creating special print queue that cancelled unnecessary

and duplicate print requests.

United States Army Infantry 1996–2000 Provided tactical security and support for nation including domestic and overseas mission assignments. Received honorable discharge after 3 years of dedicated service. Selected to serve in the elite Army Honor Guard and awarded 3 Army Achievement Medals, as well as the Army Commendation Medal. Led team to successful 967/1000 score results by initiating research, conducting in-depth study, and providing training within quick timeframe.

EDUCATION & CERTIFICATIONS

Associate of Science, Computer Programming University of Phoenix, 2002

Oracle Certified Professional Application Developer, 2010


RUSTY CLARKE| MBA - IN NOV ATIO N City and State 555.555.1111 [email protected] IT Leadership Profile TOP-PERFORMER | BLEND IT & BUSINESS | ENVISION & EXECUTE IMPROVEMENTS | PRODUCTIVE LEADER Take IT beyond its support role to that of strategic, future-focused, business and service catalyst. Thrive in dynamic, complex environments, and continue to sustain solid record of solving challenging, enterprise-level business problems by blending technology advancements and operational and business improvements. Positive, engaging leadership: empowering teams to achieve individual best work and navigating teams

through challenges with calm demeanor born of extensive experience in emergency response operations.

15+ years’ of progressive levels of responsibility: leading or participating in cross-functional teams of up to 40; monitoring budgets of up to $350K; innovating and deploying award-winning technology and corporate-critical projects under “non-disclosure.”

Reliably encouraging, supportive, and cooperative management and professional relationship-building: leading to customer service excellence, productivity, and achievement of mandates, efficient IT investments, and improved service.

Key Proficiencies Business-focused Technology Innovations | Operations Management | Change Management Project Management | Tactical Planning & Implementation | Budget Planning & Monitoring Customer Relations | Effective Team Leadership | Knowledge of Microsoft Technologies & Platforms Professional Experience

TELEPH ONY BU SINE SS | City, State 2000–Present

Develop and deliver innovative communications and media services across television, smartphone, tablet, and computer. Senior Planner, Core Network Engineering (2014 – Present) Reassigned to role following company’s acquisition and massive restructuring exercise. As a senior technology manager, accountable for subscriber performance, traffic management, and supporting national team in creating best customer service experience.

Led virtual team of 6 cross-functional members, each contributing to a collective 16 KPI reports (capacity, service, performance-related), and drove planning, capital investment, or operational response.

Participated in joint engineering, operations, and product steering team, which identified technology usage imbalances and investment opportunities:

. Innovated measurement tools to monitor customer online experience. Assigned to 2 special projects under “non-disclosure” mandate that address aspects of service across the

Region, and membership in, and contributions to pan-organizational and cross-functional team. Contributed to future regulatory targets and expansion assistance programs, contributing strategic

language affecting governance issues.

IT Program Designs & Deployments Innovating technology solutions that

support business objectives


RUSTY CLARKE| P AGE 2 O F 2 City, State 555.555.1111 [email protected] Team Lead, Network Intelligence and Traffic Management (2011–2014) Budget: $350K | Team: 6: Senior Planners, Data Architects, and Scientists Proposed, gained executive approval, and established role that integrated network data into traditional business intelligence data collection and significantly improved quality of data for business decisions. Conceived and led development of industry-leading Business Intelligence program:

. Initiative reduced customer churn by 20% and earned corporate recognition with Excel Awards.

. Program recognized among top 4 in global arena for customer and service-focused data, enabling effective and efficient IT investment and improved service to clients across service sectors.

Established high performance team driven by a corporate HR performance program. Developed and managed annual employee skills and training programs based on industry certification requirements.

Regional Emergency Response Coordinator (2008–Present) Lead Regional Services, Engineering teams and joint Network and Building Operations teams in responding to emergency events that impact provincial services. Led 12 activations in 5 years, coordinating multi-disciplined team to respond to structural radio tower

collapse, severe weather events, including Hurricane Igor (2011), and in federal mock disaster simulation. Senior Planner, Technology Development (2006–2011) Provided strategic direction on complex technology issues to senior executive; led cross-functional teams to identify innovative opportunities, improve productivity and cost savings; and produced enterprise-level, complex business case and impact analyses. Introduced controversial expansion, successfully overcoming risk management and cost concerns, and led

co-location of Internet backbone, dramatically improving customer experience and market position. Contributed to annual (name of regulatory body) reduction in excess of $2M by establishing and leading

program that facilitated fastest online Internet experience in Name of Region. Led technology response to company’s largest public sector RFP valued at $100M+ and involved

architectural design, technology selection, solution costing, lifecycle, and operational considerations. Senior Specialist Advanced Technology Support, Network Operations (2000–2006) Provided advanced technology support for front line and second tier resources in response to critical

outages; managed vendor escalations; and identified root causes of network issues. Improved service levels with continuous improvements and best practice implementations.

Education & Professional Development Effective Communications and Human Relations | Dale Carnegie | 2015 Master of Business Administration, Innovation Leadership | University of Name, State | 2014 Incident Safety Officer | National Board of Fire Service Professionals | 2014 Emergency Operations Centre Management | Name of Region Emergency Measures Office | 2005–2009 GIAC Certified Incident Handler (non-current) | Global Information Assurance Certification | 2005–2009 Cisco Certified Networking Professional (non-current) | Cisco Systems Inc. | 2001–2009 Computer Science Program | Name of University | 2000 Community Volunteer Lieutenant, Name of Volunteer Fire Department | 1999 – Present

Extensive IT program design and implementation experience


RUSTY CLARKE| MBA - IN NOV ATIO N

City, State 555.555.1111 [email protected] IT Leadership Profile TOP-PERFORMER | BLEND IT & BUSINESS | ENVISION & EXECUTE IMPROVEMENTS | PRODUCTIVE LEADER Date Employer’s Name Competition No: insert info | Associate Director, Solution Planning and Delivery Name of University’s search for a leader who has a proven track record of exploring and delivering technology and innovation to advance the University’s mandate and strategic focus caught my eye. I am confident that I have the skills, experience, and attitude that fit this goal. With (name of employer) since 2000, currently as a senior technology manager, my career is distinguished by finding solutions that align to goals and business processes, contributing to enterprise-level processes in a complex, dynamic environment, that of telecommunications giant, Name of Company. Permit me to draw your attention to a few key factors, which define my suitability: Team Leadership: I have led and managed a diverse team of IT professionals, recognized as top

performers for our ability to achieve successful results. I am seen as collaborative and supportive. Performance and Quality: With key strengths of ideation, activation, and strategy, I reliably generate

ideas, simplify the complex, and navigate the process. Professional Relationships: Whether speaking to team members, executive, or service providers, I enjoy

building relationships and working together toward our common goal. I excel at linking things for people. My resume and technical addendum, which follow, hold more job-specific details; you’ll also find information on LinkedIn. I invite you to review my documents and as a one-time student of Name of University (and PCG team member), unreservedly admit that I would enjoy bringing my talents back to the academic institution that allowed my talents to flourish. I extend my gratitude for your time and consideration, and hope to hear from you with an invitation to interview. Regards, Rusty Clarke Encl: resume and technical addendum

IT Program Designs & Deployments Innovating technology solutions that

support business objectives


Seth Greene 841.513.1789 [email protected] Indianapolis, IN 47845

Mechanical Engineer

Organized engineer with experience tracking site performance, preparing reports, and maintaining accurate records within professional environments. Natural aptitude for math and visualizing designs in 3D.

Combine motivation and pride in hard work to produce quality outcomes for myself and others: − Freed time for Department of Transportation supervisor by completing projects and creating systems. − Honored to have a writing assignment selected by a professor as a template for classes in the future. − Earned recognition for multiple semesters on the Dean’s List at IUPUI and graduated with distinction.

Engineering Education & Experience

BS, Mechanical Engineering Technology, COLORADO STATE UNIVERSITY (2016) – GPA: 3.783 Senior Project, Fall Semester 2016: Freight Hauling System

Problem: Design 4-wheel, front wheel drive truck to handle 16 ft. container at 5-ton capacity with 4-cylinder hydraulic system lowering/raising the container 5 feet, using mechanical latches to relieve cylinders.

Actions: − Worked with 2 team members to determine design and component needs. − Led hydraulic system design, determining size, counterweight requirements, and system and using 2D

SolidWorks software to create hydraulics schematics. − Went beyond project requirements to factor in horsepower for climbing hills and street worthiness.

Outcomes: Wrote paper and presented design to faculty and industry, earning praise for rendering of prototype/3D model and feedback around design flexibility and ergonomics and safety concerns.

Colorado Department of Transportation, Summer 2015: Assistant Data Analyst

Problem: Automate manual weekly data entry for traffic stations statewide, making it available online and organizing data to ensure accuracy and speed identification of discrepancies and comparisons.

Actions: − Created 50-page macro in VBA for Excel to compile data, linking data sets between Access and Excel. − Prepared reports, investigating anomalous data and logging discrepancies for supervisor review.

Outcomes: Cut data analysis time from 1–2 hours to 5 minutes and earned commendation letter for outstanding technical skills, teamwork, time management, and initiative.

Research Project, Spring 2014: Build a Better Gasket

Problem: Create gear to meet design requirements and quality standards for industrial doors used in security systems, including preventing water damage to electrical components.

Actions: − Led team of 3, emailing weekly updates to manufacturer and keeping project on schedule. − Reverse engineered parts, created models in SolidWorks, and recommended materials.

Outcomes: Reported findings and recommendations to Stanley Security Systems, ultimately deciding on compression molding as the most economical option.


Seth Greene 841.513.1789 [email protected] Page 2 of 2


Awards and Affiliations Colorado State University University Dean’s List | Golden Key Honor Society | Phi Theta Kappa Honor Society American Society of Mechanical Engineers Student Member Relevant Coursework

Applied Statistics | Production Design & Specification | Applied Strength of Materials | Dynamics Machine Elements | Heat & Power | Fluid Power | Mechanical Engineering Technology | Engineering Materials Computer-Aided Machine Design | CAD & CAM for Mechanical Design | Manufacturing Processes Applied Fluid Mechanics | Design of Mechanical Projects | Intro to AutoCAD & Basic Technical Drawing Proficiencies

Computer-Aided Design: SolidWorks, Autodesk Inventor, AutoCAD | SolidWorks FEA Simulation Microsoft Excel & Access | Microsoft Word and OpenOffice | Materials Research

Additional Experience

Smith Klein Baker Law Office, 2006 to 2013: Administrative Assistant Researched, drafted, and filed legal documents. Communicated with business and government officials regarding filing, research, and scheduling.

− Drafted simple wills using template, adjusting as appropriate from lawyer notes. − Used legal jargon appropriately while working with banks to liquidate estates.

Marion County Commissioners, Summer 2008: Office Assistant Answered phones, took messages, and communicated with business and government officials.

− Handled community requests, input, and complaints to increase effectiveness of commissioners.



MARK CLANCY [email protected] 303.224.8933 LinkedIn.com/in/MarkClancy

PROGRAM MANAGER

Solution provider remedying complex challenges by understanding business and customer needs to maximize technology. Drive innovative solutions and significant improvements through clear communications.

⇒ Streamlined 830 processes to 115 processes during global deployment of SAP-CRM, resulting in positive workload impact for 7,500 agents.

⇒ Differentiated customer experience by developing 6-step customer engagement model, including website, chat, email, and phone.

⇒ Improved customer data collection speed and accuracy by consolidating multiple tools into real-time reporting system.

Fluent in speaking and writing Spanish, English, and Mandarin Chinese

EXPERIENCE

PROGRAM MANAGER 2010–Present Hewlett Packard

Provide integrated business intelligence and architecture leadership for operational efficiency. Simplify infrastructure, technology migrations, and ongoing support by focusing on both product quality and customer experience. Manage programs and technology implementations across multifaceted environments. Oversee $4 million budget.

• Streamline operations through process definition, technology integration, and structure creation, resulting in increased efficiency and provision for growth.

o Improved productivity by consolidating contact center technology platforms from 85 to 25. o Simplified and standardized measures through $2 million migration from SAP to Salesforce

cloud in 4 months, serving 132 countries.

• Customer advocate supervising consumer contact center CRM implementations, service supply chain systems, customer satisfaction processes, and gathering customer feedback with Net Promoter surveys.

o Co-managed 3-year international CRM consolidation, moving from regional to global design, including accommodations for legal and cultural differences.

• Secured business success with 0 disruptions by leading split of IT systems, infrastructure, technology, and support between two companies–HPI and HPE–and identifying cloud and program applications, migrating systems, and transferring knowledge.

BUSINESS ARCHITECTURE PROCESS MANAGEMENT 2008–2010 Hewlett Packard

Managed operations and business architecture processes, including improvements, strategies, and functional capabilities. Centralized administration, customized applications, protected data integrity, and consolidated intranet sites, processes, and reporting systems.

• Boosted process efficiency by integrating BAPM SharePoint site that provided security, consolidated content, and implemented standards and effective workflow management systems.

• Retained customers by creating processes that captured accurate customer data while managing integrated systems, allocating resources, listening to customer feedback, and adjusting systems and processes.

Business Development Technology Architecture

Customer Advocate Project Management

System Design Plan & Implement

Allocate Resources UI Designs

MARK CLANCY [email protected] 303.224.8933 LinkedIn.com/in/MarkClancy


GLOBAL ARCHITECTURE 2004–2009 IBM

Program manager leading customer contact center transformations and changes. Established methodologies for defining customer needs and requirements, customizing solutions and ensuring rapid program implementation.

• Differentiated customer experience by developing customer engagement model, including website, chat, email, and phone service options.

o Team recognized by CEO for speed and collaboration between business and IT.

• Established sustaining process for capturing and escalating customer needs, including engineering solutions that drive customer satisfaction and cost improvements.

• Restructured global hardware service delivery by transitioning from repair and return to product exchange.

STRATEGIC BUSINESS MANAGER–GLOBAL ARCHITECTURE /CUSTOMER SUPPORT 1993–2004 IBM

Established vision, goals, and strategies for customer support worldwide. Managed team of 17 technical staff. Assisted with product line transition, establishing marketing center and channel expansion.

• Strategically negotiated contracts for OEM products and comprehensive service addenda, resulting in low-risk OEM partnerships.

• Increased revenue by designing special pricing and rebate programs that optimized channel product sales.

EDUCATION & TRAINING Bachelor of Science, Electrical and Electronic Engineering, Rensselaer Polytechnic Institute, 1992

Dynamic Leadership Training, Franklin Covey, 2012 Program Management Certification, IBM, 2000

ASSOCIATIONS

Member, IEEE, 2005–Present Member, Association of Business Process Management Professionals, 2010–Present


Highlight a Record of Technology Advancement & Innovation Questions to Get Things Started

What is your experience in new product development? What products and applications have you developed? Who did you sell them to – a particular market niche? Were they sold only in the US or in international markets as well? How much revenue have they generated? Do you have any patents? Trademarks? Industry recognition? Created any industry standards? Have you been involved in and/or led product commercialization efforts? What markets did you penetrate? What were the revenue results? Did they beat projections? Are you published in professional journals? Do you write articles, special reports, product updates, proposals or any other type of technical documentation? Have you facilitated the introduction of any new systems, software or technologies? For what applications? What were the results? Have you developed and/or led the team that developed any new products, systems, software or technologies that you either used internally or marketed to your clients? Any involvement in technology commercialization or technology transfer? What technologies? Between whom or which organizations? Any financial numbers associated? Any quantifiable achievements? Samples

Richard Simkins – Contributed by Marie Zimenoff (Book Antiqua 10) Page 36 Duane Eaton – Contributed by Ruth Pankratz (Calibri 11) Page 40


RICHARD SIMKINS 84156 Harvard Road ▪ Rutgers, NJ 10524 ▪ 485.843.8424 ▪ [email protected]

SENIOR EXECUTIVE – RESEARCH & DEVELOPMENT

Inspired to make a difference in medicine by advancing medical device product safety and efficacy, predicting future needs, prospecting for best idea to arrive at preferred technology, and leading the industry in inventing and commercializing the latest technology that matches dynamic clinical market needs.

Make the impossible possible while protecting bottom line and intellectual property, using seasoned judgment to say “you can do that,” even if it hasn’t been done, and “you can’t do that, here is why.” Approach problems with vision for solution to clinical needs and frame projects to facilitate innovation.

Key Accomplishments: ~ Drove invention, patenting, and commercialization of unique technology with preferred performance ~

~ Contributed to more than 50 patents within medical device industry ~ ~ Built R&D teams and managed up to 160 engineers on new and next-generation development ~ ~ Optimized spend of up to $50 million budgets and devising metrics for project deliverables ~

Professional Highlights

SIMPLE SURGICAL 2011–Present

CONTRIBUTION SNAPSHOT: Led research efforts to determine feasibility of vessel sealing system and instrument 58% smaller than current devices, quickly capturing clinician attention with device performance.

Director of Product Development/Engineering, Founder, Chair of the Board

Launched venture to fit gap in vessel sealing market, selecting design and contract manufacturing vendors and working with marketing and design teams to meet clinical requirements and FDA/TUV NA safety standards. Partnered with attorneys to form company and submit patent applications.

Achieved proof of technology in less than 12 months and communicated technology advances to investors, playing key role in securing 2 rounds of private funding.

Ushered designs from concept to FDA submission, overseeing design, schedule, supply chain, and transfer to manufacturing and translating medical tissue application to electrical design team.

ETHICON 1994–2011

CONTRIBUTION SNAPSHOT: Championed vessel sealing technology revenue from concept to $500 million, continually advancing technology despite changes in ownership and fundamental business philosophy.

VP, Disruptive Products & Technologies (2009-2011) ▪ Global VP, Research & Development (2007-2009)

Repeatedly selected for new ventures, transforming research and development operations by rebuilding technical team and improving project management processes. Managed 15% annual budget growth, up to $50 million, by making strategic hiring decisions. Evaluated clinical needs to create vision and get R&D on board.

Led team in launching Disruptive Products venture, finding true clinical need to match technology and support launch of original product in unfamiliar market. − Designed and built R&D team, mentoring staff in developing products, determining parameters and

drivers of new technology, and finding, not forcing, a market need / technology match.

Salvaged late and technically flawed products, hitting launch targets while balancing business goals with product performance and safety. − Determined viability, prioritized, and terminated projects to focus multi-disciplinary R&D team of 160

and sell leadership on overall product development vision throughout 4 regime changes.


RICHARD SIMKINS Page 2 of 2 ▪ 485.843.8424 ▪ [email protected]

ETHICON, Continued


− Established robust portfolio management approach, collaborating with marketing throughout design to meet market needs, and building innovation culture that fostered accountability and creativity.

− Built technology development program to split products between technology development, product development, and research groups, establishing rigorous processes to avoid failures in the field.

Introduced first-generation preferred technologies with clinical impact in energy-based surgical

instrument marketplace. Launched Harmonic Ace+, VivaWave Microwave Generator, and Vivatips Microwave Antennas in 2008 alone. − Introduced 6 products with 30% projected vitality index (% revenue in 3-year period) in FY07: Force

TriVerse, ForceTriad, and Harmonic Ace+. − Contributed to massive annual company growth of 18%, designing and launching products which do

something that wasn’t possible and are in tune with market needs.

Director, New Technologies (2005-2007)

Identified, evaluated, and recommended opportunities to establish strategic direction. Devised tools to determine market need and verify proof of principal, fit with technical competencies, and match to company strategic goals.

Evaluated 3 technical approaches to emerging microwave technology across US and UK, listening to IP attorneys, stakeholder technical staff, and experts in new technology to scope acquisition. − Hired microwave experts and communicated with physicians using technology in clinical trials to

determine if product provided preferred technology by offering differentiating tissue effects. − Championed technology through hurdles, influencing across organization to overcome and persevere. − Researched clinical application to pinpoint segments where technology would deliver significant

clinical advantages and continually improved next generation design to expand market. − Collaborated with marketing staff to formulate differentiated product line and update company

President throughout acquisition negotiations.

Outpaced and outbid competitors fighting to purchase emerging technology and advanced newly acquired technology to support next generation product and maintain industry-leading position. − Launched first microwave technology in market, bringing product to market years before competitors,

and meeting clinical need with improved clinical safety and efficacy. Additional positions: ENGINEERING MANAGER (2001-2005) and SENIOR ENGINEER (1997-2001) with Ethicon, and R&D SECTION MANAGER / ENGINEERING (1994-1997) with Biomed Life Systems.

Education

Master of Science (M.S.), Biomedical Engineering, Northwestern University Bachelor of Science (B.S.), Mechanical Engineering, University of Colorado

Patents & Publications

Intelligent Electrosurgical Instrument with Replaceable Electrodes (6,474,904 & 6,841,944) Forceps with Replaceable Electrode (D425,813) Open Vessel-Sealing Forceps with Replaceable Electrodes (6,813,187) Comparison of Healing Process Following Ligation with Sutures and Vessel Sealing; S.L. Isaacson, P.L. Stranathan,

R. Simkins, J. Johnson, N. Coronada, Surgical Technology International (2004).

Additional work history, patent, and publication details available upon request.


RICHARD SIMKINS 84156 Harvard Road ▪ Rutgers, NJ 10524 ▪ 485.843.8424 ▪ [email protected]

ADDENDUM

Additional Professional Experience

ETHICON 1997–2011

ENGINEERING MANAGER, 2001-2005 SENIOR ENGINEER, 1997-2001

CHALLENGE: Direct advanced development group in understanding fundamental biophysics of energy-based surgical systems and prioritizing clinical needs and customer requirements with marketing department. Investigated new and existing technologies and presented proposals for future growth.

Developed collaborative research and clinical study agreements with medical institutions and designed protocols for clinical publications.

Led team in analyzing RF-based products including Radionics Cool-tipTM Radio Frequency Albation System, RadionicsTM RFG-3C plus Radio Frequency Pain Management, Harmonic Ace+ tissue-sealing products, and Laparoscopic electrosurgery-based tissue project.

Provided technical assistance and competitive evaluations to sales force and clinical hotline.

Improved surgical outcomes by using acquired knowledge to develop innovative product concepts. Invented and developed breakthrough electrosurgery-based technology and vessel sealing system. Determined monopolar control parameters for next-generation electrosurgery generator (ForceTriad). Expanded applicable procedures for Harmonic Ace+ product line significantly, creating new market

through conceptualization and development. Supported tissue validation requirements for Harmonic Ace+ product line. Initiated letter of intent with start-up company to determine feasibility of development/distribution

agreement, completing due diligence process. Built fully functional histology lab to support tissue research using product line.

Additional Patents & Publications

Bipolar Electrosurgical Instrument for Sealing Vessels (6,715,841) Bipolar Electrosurgical Instrument for Sealing Vessels (6,151,841) Bipolar Electrosurgical Instrument for Sealing Vessels (6,341,510) Bipolar Electrosurgical Instrument for Sealing Vessels (7,281,410) Bipolar Electrosurgical Instrument for Sealing Vessels (6,762,157) Bipolar Electrosurgical Instrument for Sealing Vessels (7,152,154) Bipolar Electrosurgical Instrument with Replaceable Electrodes (6,144,510) Bipolar Electrosurgical Instrument with Replaceable Electrodes (6,020,102) Electrosurgical Pencil Having a Single Button Variable Control (7,141,510) Electrosurgical Pencil with Improved Controls (7,141,451) Electrosurgical Pencil with Improved Controls (7,145,424) Electrosurgical Pencil with Three Button Control (D584,424) Electrosurgical Pencil with Three Button Control (D581,841) Energizable Surgical Tool Safety Device and Method (5,574,849)



RICHARD SIMKINS Addendum Page 2 of 2 ▪ 485.843.8424 ▪ [email protected]

Additional Patents & Publications, Continued

Laparoscopic Bipolar Electrosurgical Instrument (7,315,512) Method and System for Controlling Output of RF Medical Generator (7,028,805) Motion Detector for Controlling Electrosurgical Output (7,152,074) Neurosurgery Irrigation System, (5,715,512) Open Vessel Sealing Forceps with Disposable Electrodes (6,145,014) Open Vessel Sealing Forceps with Disposable Electrodes (6,410,510) Plasma Enhanced Bipolar Electrosurgical System (5,610,501) Rotatable Electrode Device (6,088,381) Vessel Sealing Instrument (7,401,581) Vessel Sealer and Divider (7,052,815) Vessel Sealer and Divider (7,102,512) Bipolar Electrosurgical Instrument for Sealing Vessels, US-2010-0202512 Combined Energy Level Button, US-2009-0115198 Electrosurgical Pencil Having a Single Button Variable Control, US-2008-0521239 Electrosurgical Pencil with Advanced ES Controls, 2007-157667 Electrosurgical Pencil with Improved Controls, US-2006-0841823 Electrosurgical Pencil with Improved Controls, US-2006-0102810 Laparoscopic Bipolar Electrosurgical Instrument, US-2005-0101051 Method and System for Controlling Output of RF Medical Generator, US-2005-0029209 Method and System for Sterilizing an Electrosurgical Instrument, US-2005-0208417 Motion Detector for Controlling Electrosurgical Output, US-2005-0141582 Percutaneous or Surgical Radiofrequency Intravascular Thrombectomy Catheter System and Method, US-2005-0210255 System and Method for Controlling Electrosurgical Snares, US-2004-0206539 Vessel Sealer and Divider, US-2004-0025981


303.224.6652, [email protected]

Duane Eaton Denver, CO LinkedIn/in/Duane-Eaton

DIRECTOR, INFORMATION TECHNOLOGY

Proactive IT Director with success in business process workflow management, developing automated solutions, merging platforms, reducing technology costs, providing end-user support, and streamlining operations.

Advanced rapidly through increasing levels of technical and personnel responsibility using analytic, organization, innovation, and customer expertise. Build lasting relationships and nurture teamwork cultures.

⇒ Increased productivity 85+% and streamlined user interface through calculated implementation of automated ticketing system at HOSTING.

⇒ Secured 1,600 annual audio/video conferences by implementing licensing keys, changing formats to MP3, and implementing operational systems for Sound Images.

⇒ Advanced internal workflow productivity at Time Warner Telecom using workflow software expertise, programming knowledge, and system integration skills.

EXPERIENCE

Engineering Manager SAP, 2013–Present

Joined leadership team to champion technology projects and mentor 4 project teams. Challenged with automating systems, creating customized solutions, minimizing issues, and maximizing results. Define best practices and focus on developing cloud infrastructure management systems, portals, and other software solutions. Build customer and vendor relationships. Oversee technical team of 16 reports–14 local and 2 remote–on technical innovations and improvements supporting

national customers and vendors. Build collaborative culture and mentor employees. Lead technology projects such as portals, cloud load balancer, integrated ticketing systems, and DNS by

understanding needs, leveraging strengths and expertise, and strategically designing solutions in timely manner. Increased sales application page response time 250% by improving sales lead tracking tool through cache design

that retrieved SaaS provider information immediately for end users. Honored with Engineering MVP for Outstanding Support of the Sales Team Award, 2014

Accelerated customer user interface (UI) by implementing internal UI review board, tracking feedback during development process, and making necessary project adjustments.

IT Director

Technical Imaging, 2005–2012

Built company technical expertise including procurement of internal systems (ordering, POS, production, fulfillment, shipping, conference recording management, ticket support) and external systems (conference media player and website) applications and hardware. Directed international software development projects encompassing outsourced solutions. Replaced all manual systems used to produce CDs and DVDs by identifying automation opportunity and then

integrating media creation hardware with internal software systems. Transformed company processes by eliminating 80% of paper order forms through developing and implementing

automated systems, educating end users, providing training, and supporting users’ technical needs. Reduced call support times 75% by building and integrating ticket tracking system that supports calls by gathering

needs, understanding issues, and developing systems. Increased sales and prevented product piracy through product key systems that capture 200+ conference sessions in

MP3 format and creating e-commerce website that provide on-demand conference content delivery. Developed new product line for mobile devices by innovating audio CD data and streamlining delivery efficiency.

303.224.6652, [email protected]

Duane Eaton Denver, CO LinkedIn/in/Duane-Eaton


Senior Software Developer ITX, 2003–2005

Developed customized software for various projects in diverse industries. Collaborated with lead architects to design and implement business workflow systems. Programmed business applications and redesigned existing systems and templates. Improved system functionality by developing expertise in workflow software, integrating systems, and developing

workflow provisioning. Multiple contract assignments for IBM, HP, and Intel. Designed and implemented custom business workflow systems using J2EE technologies and Hibernate designing

to specific project requirements in a timely manner. Developed intellectual workflow proprietary system tailored for business needs by understanding compliance and

regulatory requirements, listening to client needs, and creating standardized architecture that improved functionality. Supported 3 applications that identified and documented an n-tier architecture using UML. Migrated mining safety and health legacy application to a clustered J2EE Weblogic environment to streamline

systems and data delivery.

Software Developer Time Warner Telecom, 1999–2004

Develop, assist, and manage Time Warner Telecom internal applications and programs. Collaborated on technical roadmaps and software adoption strategies. Ensured successful programming changes and internal application support. Secured 100% implementation by programming internal software user interfaces to programs that supported business

needs. Provided extensive user training, ensuring software adoption and use. Expanded knowledge through global rollout of dashboard management program that was integrated with systems. EDUCATION & CERTIFICATIONS Master of Science, Computer Information Systems, University of Colorado, 2013 Bachelor of Science, Computer Science, University of Michigan, 1998 Agile Certified Practitioner, Project Management Institute, 2014 Information Technology Infrastructure Library (ITIL) Certification, AXELOS, 2012 TECHNICAL COMPETENCIES Microsoft OS Linux/Unix Android MS Office Suite Visual Studio Eclipse JIRA TFS/Subversion IIS JBoss C# Java/JEE SQL SQL Server ORM SOA ASP.NET MVC SOAP/REST VMware TCP/IP XML Agile/Scrum Development Waterfall/RUP Apache Weblogic Server Weblogic Process Integration Solaris LDAP Perl C++ SAP Databases HTML/CSS


Position Clients to Step Up to Management Questions to Get Things Started

Do you have supervisory experience? For how many? What job functions do they perform? Have you led a large project or program? How many people were on the team? How did you contribute? What was the budget? What were the outcomes to the business and/or customers? Are you responsible for recruiting, selecting, training and/or performance evaluations? For how many and what are their job responsibilities? Have you attended any management trainings or courses? What about budget responsibility? Capital budgets? Operating budgets? Budget forecasting? Have you been involved in any mergers, acquisitions or alliances that involved integrating different technologies? Describe in detail. Do you operate a data center? Is it 24x7? What are your specific responsibilities? What users do you support? How closely do you work with your technology vendors? Do you have any technology partners? Elaborate on these relationships and their value to your organization. Samples

Johnson Wagner – Contributed by Stephen Van Vreede (Trebuchet MS 9.5) Page 43 Si Kumaneni – Contributed by Marie Zimenoff (Titles: Constantia; Body: Verdana 9) Page 46


JOHNSON WAGNER Email: [email protected] | Phone: 555.555.1212 | LinkedIn: www.linkedin.com/in/jwagner

INFORMATION TECHNOLOGY MANAGEMENT Project Management | Application Development | IT Solution Implementation & Support Operations

Drive Performance & Optimize Delivery of Project Management and Application Development Teams

Project & IT Organization Leadership Collaborative and engaging leader, able to discern spoken and unspoken needs of the team to effectively communicate goals. Adept at inspiring teams to excel through gaining buy-in, building mutual respect. Cultivate culture of high accountability and dedication to mentoring and personal development.

Business Enablement & Value Focus Infuse IT organization and project teams with commitment to delivering technology solutions and projects that have a genuine business impact.

PROFESSIONAL EXPERIENCE TYCO INTERNATIONAL LTD. (NYSE: TYC) – Global & North American Locations 2006–Present Leading global security systems and fire protection solutions provider with $17B in annual revenue.

IT Project Manager, Enterprise Project Management Office (ePMO) (2014–Present) Advanced to IT Project Manager role for Tyco’s new ePMO, leading cross-functional teams of up to 22 global resources through multiple concurrent projects. Defined project scope, milestones, budget, capital requirements, and deliverables. Engaged Director/Executive-level stakeholders with some C-level/Steering Committee exposure for status reporting. Oversaw issue tracking, risk management, and risk mitigation. Reviewed portfolio pipeline and scored projects performed by other PMs. Named Daptiv Champion to coach and support project managers with use of new PPM tool.

SaaS Solution: Guided implementation of SaaS-based EZ Compliance solution to identify and avert segregation of duty conflicts in BaaN. Led proof-of-concept at 4 sites with projected global rollout through 2015.

Regulatory Affairs & Compliance: Selected to lead core IT elements of $655K WERCS label printing and Safety Data Sheet development SaaS-based solution integrated with 9 distinct ERP systems across 26 Tyco sites worldwide.

Accounting Processes: Engaged Controllership Team at Tyco Center of Excellence to deploy a series of 16 application optimizations to BaaN/.NET journal entry solution used by 23 companies globally.

IT Project Leader (2006–2014) Oversaw project management activities for high-profile technology initiatives touching diverse areas of operations, supply chain, ERP, business administration, and finance. Prepared project plans and process work flows in collaboration with business stakeholders. Coordinated process automation, application design, development, and implementation projects.

Phased ERP Deployment: Positioned Tyco for millions in cost savings by leading on-time, on-scope major 12-month phased Baan IV ERP integration during Tyco Retail Solutions’ (TRS) relocation to Switzerland. Led team of 5 with $285K budget to deliver identical project phased over 9 months for Tyco Fire Detection.

Led seamless delivery of ERP, application, and database enhancements for transfer pricing, EDI, reporting, taxes, trade compliance, capital requests, ACH/wire payments, cash application, etc. for both business units.

Recognized with Tyco Vital Values Award for accountability in delivering TRS project.

Financial Process Improvement: Recognized as “Change Agent” and honored with Tyco Vital Value Award in Excellence for leading multiple process and workflow improvement projects that helped to automate manual processes, reduce operating costs, and improve team productivity.

Data Management: Designed optimized workflows and improved change processes impacting master data applications in Finance in partnership with Sensormatic, ADT, finance, and compliance teams.

Billing/Invoicing: Transformed manual mailing of invoices to automated email solution in ERP. Reconfigured visual appeal of invoice that significantly improved customer satisfaction and invoice readability.

Cash Application: Automated cash application processes, reducing lockbox cash application time 24%. Inventory: Developed BaaN-based accrual report for excess and obsolete inventory reporting, eliminating 2+

days from month-end close, offering single platform for E&O self-service updates by product line managers. Journal Entry: Created standardized and automated journal entry review and approval process in BaaN ERP. Audit: Overhauled audit reporting solution to add critical audit items and improve auditor review experience.

Qualifications

15+ Years of Technology Solution Delivery & Project Leadership

Expertise in Driving Transformation via Strategic Technology Projects

MBA in Information Technology

PMP Certification


http://www.linkedin.com/in/jwagner


JOHNSON WAGNER Page Two | Email: [email protected] | Phone: 555.555.1212

ABC, INC. (NYSE: ABC) – Anytown, USA 2001–2006 Global electronics manufacturing services (EMS) leader that acquired XYZ in 2004.

IT Project Specialist | IT Business Analyst Recruited as Business Analyst and selected for Project Specialist role in IT upon acquisition of XYZ. Cultivated relationships with stakeholders in Finance and related functions to evaluate business needs and process strategies using Six Sigma principles, to define technical specifications, author project documentation, and manage change requests. Prepared quotes for formal client RFQs. Served as primary contact point for project planning and delivery. Guided BaaN Finance projects through all lifecycle phases.

BaaN Finance Integration: Managed portfolio of projects to implement BaaN IV Finance platform. Established successful and repeatable deployment strategy that was used to streamline integration at 5 sites

across North America.

SAP Transition: Led strategic project to transfer SAP organization and infrastructure to new location. Met sensitive time lines and key deliverables while enabling headcount reduction of 3 FTEs.

ADDITIONAL EXPERIENCE

METALS COMPANY – Michigan Powder Metallurgy unit of British company xxx.

IT Business Analyst

Conducted in-depth analysis of finance, distribution, and manufacturing business requirements spanning 16 North American plants.

Interfaced with developers and business stakeholders to drive BaaN configuration/modification alignment.

Pioneered development of pre-configured BaaN template that slashed implementation costs 33%.

Created Java workflow applications to accelerate approval times 27%.

PQRS TECHNOLOGIES – Arizona LMNO SOLUTIONS – Wisconsin

BaaN Consultant

Advanced BaaN initiative to extend their ERP solutions to small and mid-market firms.

Performed detailed mapping of business processes at Bucyrus International for BaaN optimization.

Guided deployment of BaaN IVc Finance at Huck Fasteners’ corporate office to streamline processes, improve functionality, and support key modules.

Cut cash application costs 43% by implementing Electronic Banking Statements (EBS) module.

Early experience as SAP Consultant with Lucent Technologies.

EDUCATION & CREDENTIALS

MBA – Master of Business Administration, IT SOUTH DAKOTA STATE UNIVERSITY

BSBA – Bachelor of Science in Business Administration, Finance EASTERN KENTUCKY UNIVERSITY

PMP – Certified Project Management Professional PROJECT MANAGEMENT INSTITUTE (PMI)

Training: Agile Development & Project Management Training, Six Sigma Black Belt Quality Training

Methodologies: SDLC, Waterfall, Agile, Scrum, JAD, RAD, RUP, CMMI, Six Sigma

Select IT Tools: Microsoft Project, Daptive, Basecamp, Primavera, Redmine, Visio, SharePoint, SAP Business Objects, .NET, Java, JavaScript, C#, C++, SQL Server, ERP/CRM, BaaN, Crystal, DocAccel, Workflow Gen



JOHNSON WAGNER Email: [email protected] | Phone: 555.555.1212 | LinkedIn: www.linkedin.com/in/jwagner

PROJECT HIGHLIGHTS Large-Scale ERP Implementation & Integration

Situation Tyco Retail Solution (TRS) was relocating to Switzerland. As part of the process, they needed to redeploy and integrate a complete manufacturing operation, including all of the international drop-ship activities, into the existing Baan IV ERP environment but for a new multi-company operation. Another requirement was the development of a new process for use by OEM vendors based in the United States engaging with the new legal entity in Switzerland.

Action Led this initiative, called Project Pinnacle, over a 12-month period and multiple project phases, including:

Phase 1A: Project initiation, manufacturing operation migration, new OEM vendor process implementation, system stabilization, and advancement to project go-live date.

Phase 1B: Integration of the Zaragoza Recycling Center from the EMEA’s JDE system into the new Baan platform. Phase 1C: Planning and guidance of the Hong Kong Recycling Center integration into the Swiss Baan platform.

Result Earned the Tyco Vital Values Award for leadership accountability in the successful implementation and integration of these disparate systems into a single Baan environment. Delivered enhancements to the ERP system as well as the business applications and databases supporting various business activities, including:

Delivered enhancements to the ERP system as well as the business applications and databases supporting various business activities, including:

Transfer Pricing & EDI Communications Reporting, Taxes & Trade Compliance Capital Expenditure Request Management Payment Processing (ACH/Wire Transfers) & Cash Application

Selected to lead a team of 5 for the subsequent delivery of a phased ERP solution for Tyco Fire Detection.

Document Management System Implementation Project

Situation Tyco’s Life Safety Products group had an antiquated, paper-based file archiving system. The manual labor and physical storage costs involved were staggering, as every document needed to be scanned and was then filed and stored offsite.

Action Investigated alternatives and worked with multiple internal teams to select the appropriate solution (DocAccel) after evaluating many product demos. Identified and assembled a diverse resource team that included vendors, internal developers, and consultants from both NSI and IKON to implement the document management system using both SharePoint and the Baan platform for the sales group.

Result Eliminated manual scanning and filing, as well as all offsite storage costs. Reduced paper procurement costs 83% by advancing a Web-enabled form fill solution for only $49K.

Expanded the document management solution to include Deliveryware for electronic invoice storage and retrieval.

Excess & Obsolete Inventory Reporting Project

Situation Tyco’s Life Safety Products group had a very cumbersome financial accounting and reporting process for excess and obsolete inventories. In fact, it required so much manpower that the month-end close process was delayed just due to the completion of this accrual report.

Action Led development of a Baan-based accrual report that enabled product line managers to independently administer their own E&O financial forecast and accruals without the intervention of the Cost Accounting teams.

Managed the production launch and cut-over to SharePoint 2007 and the subsequent upgrade to SharePoint 2010.

Result Reduced the number of days required to complete the month-end close by 2+ days.


http://www.linkedin.com/in/jwagner


SI KUMANENI 8413 Johnson St. ▪ Rockford, IL 51359 312-512-8045 ▪ [email protected]

TARGET: BUSINESS DEVELOPMENT / PROGRAM LEADER

Driven professional who brings engine/turbine control system design and business knowledge, incorporating business model tradeoffs, timing to market, cross-functional leadership, and voice of the customer into product launch. Motivated to challenge organizations to provide higher value while capturing market opportunities. Leverage new product introduction, energy market, and global business expertise to enable flawless implementation of programs in multi-national organizations. Demonstrated success working with customers to define specifications and meet expectations while managing scope.

Repeatedly delivered results while taking on critical initiatives beyond job scope, including: Bolstered international team efforts with customers and colleagues from China, India, Korea, and Europe. Produced measurable profit gains by influencing pricing strategy based on customer value analysis. Piloted product development concept leading to lower labor costs and improved customer experience. Increased yield and quality using Six Sigma and other statistical tools to refocus manufacturing teams.

Business & Business Development Competencies

Product Life Cycle ▪ Market Analysis ▪ Pricing Strategies ▪ Portfolio Management ▪ Voice of the Customer (VOC) International Finance ▪ Valuation ▪ Project Management ▪ Discounted Cash Flows ▪ Team Leadership

MBA ▪ MSME ▪ BSME ▪ Six Sigma Green Belt

EXPERIENCE

WOODWARD, INC. – Rockford, IL 2009 to Present

Impact Highlights: Advanced 3 times in 5 years to lead new product introduction (NPI) for new generation aerospace technologies. Won over teams across organization to try new ways to solve problems, including obtaining executive buy-in for ERP investment and supply chain process changes.

Senior Mechanical Engineer (2010–Present) Product Engineering / Mechanical Development Engineer (2008–2010)

Lead designers, software group, and integration teams to develop solutions that meet customer needs. Develop organization capability to translate into new and existing markets. Support business development initiatives with competitive knowledge. Set direction for design processes and test engineering.

Development Strategy: Reduced lead times and influenced across operations to develop systemic NPI solutions, outlining benefits to substantiate and sell concepts internally.

Introduced process design to save labor costs during maturation of low-volume, high-cost product, leading technology development and piloting process to enable component-level customization of actuator for OEM and retrofit customers.

Market Strategy: Partner with market and product managers to align product, market, and sales strategies to voice of the customer and company strategic goals and resources.

Used legacy product sales data and cannibalization/market share gain estimates to calculate conservative component-level forecasts.

Initiated strategic portfolio management process to identify business goals and product road map based on customer needs, creating system to communicate trade-offs for prioritization of projects.

Added $10K of profit per unit within product line by convincing market manager to revamp pricing strategy and consulted with VP of Sales to reinvent sales training based on competitive value.

Innovation: Drove development of software and hardware requirements for integrated throttles and fuel system components for mobile industrial and power generation applications.

Developed technology pending patent by collaborating with energy storage group, leveraging technical problem to drive innovative thermal actuator solution that met market demands.


SI KUMANENI Page 2 of 2 ▪ 312-512-8045 ▪ [email protected]


Project Management: Selected repeatedly to head challenging projects, translating cross-cultural and cross-functional experience to build consensus and achieve results.

Navigated unclear expectations to combine efforts of internal and customer teams and address key client challenge in reengineering solutions.

International Collaboration: Partnered with teams in Europe and Asia, including Germany, Italy, China, and India to develop and launch technologies.

Broke down barriers with team in China to uncover problems and launch next-generation products.

Transferred valve technology to natural gas busses in India, working with systems group to design requirements and with compliance to align materials with regulations.

Process Improvement: Implemented Six Sigma tools to eliminate variation and led change in supply chain and fulfillment process, selling ideas to leaders across organization.

Increased first-pass yield 50–90% while refreshing industrial fuel system, redirecting focus from point of failure to root cause and working across operations to improve manufacturing processes.

Shifted focus to product families to take advantage of volume discounts and built operations systems to ship globally while meeting compliance in various countries.

JBS AUTOMATION – Indianapolis, IN 2005 to 2009

Impact Highlights: Moved into lead role after first year, leading customized design projects from conceptual design to installation while maintaining machine functionality, robustness, serviceability, and cost.

Mechanical Design Engineer

Customized automation equipment for injection mold component manufacturer. Generated detailed drawings using Pro/Engineer. Collaborated with cross-functional engineers to meet customer requirements and schedules.

Project Management: Consistently delivered on 3–5 month projects worth up to $500,000 each, balancing scope containment and achieving customer requirements.

Designed subsystem for machine not performing to customer need, cleaning up a year of ad-hoc solutions by proposing and selling benefits of intermediate subsystem for management.

LEPRINO FOODS – Salt Lake City, UT 2004 to 2005

Engineering Associate

Developed projects, produced detailed designs, and completed implementation. Executed PLC programming, testing, and installation. Led research and development of new process equipment.

Partnered with plant engineer to mix product in proportion that met marketing requirements. Created processing equipment to package and assemble food products to meet quality goals.

TECHNICAL SKILLS

CAD Tools: ANSYS, Pro/Engineer, SolidWorks, AutoCAD / 6σ Tools: Microsoft Excel, SPC-XL, DOE-Pro Operating Systems: Microsoft Windows, UNIX / Other Software: MATLAB, Microsoft Office, Microsoft Project

EDUCATION & CERTIFICATION

MBA, Finance & Marketing Focus, Northwestern University, Kellogg School of Management (May 2015) Won business strategy competition, outlining product line offerings based on market needs.

Master of Science, Mechanical Engineering, Colorado State University, Fort Collins, CO (2004) Specialized in Controls and Dynamic Systems.

Designed deployable subsystems for USUSat, Ionospheric Observation Nanosat Formation. Designed control algorithm for Small Satellite Attitude Control System V.

Bachelor of Engineering, Mechanical Engineering, Indian Institute of Technology, Chennai, India (2001)

Six Sigma Green Belt



Write LinkedIn Profiles with Personality Questions to Get Things Started

Why did you get in to this line of work? What drew you to it? Take me back to the beginning of your fascination with ______ (bugs, helping people, airplanes, etc.).

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Why are you good at what you do? How do you do things differently than your peers?

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What have you overcome to get to where you are today?

What about you would most people at work not know? What would surprise them?

What gets you up in the morning? What motivates you? Samples

Sanjay Veridoon – Contributed by Marie Zimenoff Page 49 Samuel Baxter – Contributed by Marjorie Sussman (Resume: Calibri 10.5) LI Profile Page 52; Resume Page 56 Justin Wilson – Contributed by Karen Reiff (Resume: Verdana 9) LI Profile Page 61; Resume Page 62 Frank DeLuca – Contributed by Karen Reiff (Resume: Verdana 9) LI Profile Page 64; Resume Page 66 For more questions and LinkedIn samples, see the E-Summit on Writing LinkedIn Profiles With Personality

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Sanjay Veridoon Headline Director of Development at VetHelp.com Summary Balancing structure and agility while developing technology solutions for business problems – this has been one of the key lessons in my career and a foundation for my success managing and building sophisticated service and products from start-up through maturity. The oscillation between business and technology started on the business side – when, at 17, I started and grew a ski tour business using basic marketing strategies large corporations use, although I was clueless at the time. This enterprising spirit was shaped and inspired by a few great role models along the way: * My undergrad computer science professor Dr. Johnson who handed me my worst grade on an exam that looked deceptively simple. Lesson: things are never as simple as they first appear. He inspired me to learn and helped me be comfortable with not knowing everything and making mistakes. * My manager and colleague John who taught me the difference between being a manager and a leader; I continue to draw from this experience and am inspired to be a better, confident leader who provides opportunities for my team to grow. * My customers who challenge me to provide unexpected solutions to meet their need, and reward me for having their best interest at heart. * My kids’ purity, their untainted view of life and unfiltered responses that provide me with daily learning opportunities and make me a better person. Having survived big companies where everything is siloed and being an entrepreneur where it’s up to me to make everything happen, I bring a unique perspective to technology leadership. I understand the urgency of business and the pushback from IT to “do it right” – the need for structure and the opportunity cost of not being agile. ++++++++++++++++++++++++++++ Visionary, Business Strategist, Innovator, Communicator ++++++++++++++++++++++++++++ Core Competencies: Enterprise Architecture Application Development & Integration (web and mobile applications) Service & Product Development Digital Marketing and Branding Experience Director of Development, VetHelp.com – September 2011 to Present A gap in technology for dentists to manage staffing needs sparked development of solutions for 1,500 employers and 20,000 veterinarians, with 25–30 new users joining every day. I have created and led agile teams in a startup environment to meet this market gap. Technology Leadership: Directed website and mobile application development for staffing, marketing, and vendor relationship management. * The goal: address customer needs by automating and expediting temporary staffing processes.


* My leadership and agile methodology spurred initial site delivery in 6 months with architecture in .Net framework and reuse of assets to enable quick delivery across platforms. * We removed bottlenecks across 4 product generations for a user-friendly, flexible, scalable solution. Marketing & Business Leadership: Engaged with potential users after defining target audience, conducting research to prioritize solution development. * The goal: improve search ranking and engage marketing automation, transitioning organization to programmatic marketing. * My leadership drove a holistic approach to marketing, using technology and processes to walk prospective users through the funnel. * We delivered, gaining traction on Twitter, Facebook, and LinkedIn; improving search ranking; and creating systems to track prospect decision-making process for targeted messaging. ++++++++++++++++++++++++++++ Technology Solutions: Java | .Net | Search Engine | iOS & Android Mobile Applications | SQL Server | MySQL | Facebook Application | HTML 5 ProSoftSolutions (2012-Present) Director – Strategic Client Relations / Director – Solutions Architecture ProSoft recruited me due to my intimate knowledge of the credit card billing system developed during my tenure at United Airlines. My role evolved to direct teams designing solutions that added value for clients while standardizing solutions and meeting requirements. Enterprise Technology Architecture: * The goal: enhance system performance while merchant transactions doubled following the United and Lufthansa merger, ensuring PCI compliance while streamlining database and archives. * My leadership increased business with existing and new clients, identifying opportunities that delivered business value. * We improved processing speed while reducing system resource utilization and without incurring any additional hardware. Agile Solutions for Business: * The goal: improve IT system performance for a mid-sized warehouse company, laying out architecture and system requirements for their supply chain management system. * My leadership brought an agile development process to the architect team. * We standardized deliverables leading to increased productivity. ++++++++++++++++++++++++++++ Technology Solutions: Java | .Net | Oracle Architecture Manager – Operational/Real-Time Systems; HR & Finance Systems, United Airlines – October 2004 to September 2011 I advanced to direct teams in optimizing real-time systems and developing enterprise architecture for HR, finance, real-time, and operational systems. HR Outsourcing & Integration: * The goal: reengineer existing HR processes to enable outsourcing to IBM and integrate United and IBM systems to while maintaining the Hire-to-Retire online employee portal


* My leadership of United and IBM architecture and integration teams drove system integration and reengineering of 40–50 applications and hundreds of business processes. * We saved $100M by examining and outsourcing HR processes and building HR system roadmap. HR & Finance Application Development Standardization: * The goal: streamline finance and HR applications across 20+ business groups with individual systems. * My leadership furthered the new centralized IT organization, bridging HP, SAP, and development teams. * We streamlined development and eliminated silos while introducing new products to integrate systems. Our upgraded SAP HR and SAP Finance introduced strict architecture oversight. Enterprise Architecture: * The goal: introduce the concept of enterprise architecture to guide IT solutions that deliver business value. Develop enterprise data strategy presented to CIO and Technology council, prioritizing and getting approval to modernize systems. * My leadership skills strengthened as I directed 12-15 senior architects in charge of up to 8 projects each. * We delivered transformational projects to bring sophistication to legacy real-time systems, creating 5-year roadmap and maintaining current systems. Lead J2EE Architect – Customer Technology United Airlines – November 2003 to November 2004 Customer Technology: * The goal: introduce United.com and create reusable platform for all customer-facing applications, including IVR, mobile, and web applications. Bring technology up to date, automating process and improving menu IVR as lead architect. * As leader of the “Customer Technology,” I partnered with vendor and internal development teams to understand limitations, lay out patentable architecture, and develop a method of notification. * We reduced customer hold time by implementing VoiceXML and building integration between telephony and internal reservation systems while reducing development time and improving quality. ++++++++++++++++++++++++++++ Technology Solutions: Java | .Net | SQL Server | Oracle| Portal | Content Management | Enterprise Search | Mobile Application Development | SAP | Service Bus | SOA Lead Enterprise Architect, Frontier Airlines – January 2002 to November 2003 Drove strategic projects and enterprise initiatives, including content management, enterprise portal, and search, as lead enterprise architect for two lines of business. Architecture & Development Process Improvement: * The goals: reengineer, modernize, and standardize processes and systems across 30-40 development teams. * My leadership shepherded the efforts of teams companywide focused on streamlining content management and laying out architecture for maintenance group. * We delivered on both fronts, standardizing development processes, creating development practice guidelines, and reducing down time by automating maintenance tracking. ++++++++++++++++++++++++++++ Technology Solutions: Java | Portal | Content Management | Security | SDLC


Samuel Baxter, CIO Headline: Global Executive, Fortune 500, Large-Scale Technology Innovation SUMMARY: CIO AND IT EXECUTIVE whose unique background combines hands-on experience in Software Development, Infrastructure Engineering, and Operations Leadership. With a global network of industry experts spanning the United States, Europe, and Asia, I can assemble a top-notch team of technology specialists to create the technical environment necessary for growth, expansion, revenue generation, and profitability. STRATEGIC, ANALYTICAL, FORWARD-THINKING SENIOR EXECUTIVE who leverages deep technical knowledge to connect with individuals at every level of an organization; I'm truly interested in knowing what people need to optimize productivity, deliver on goals, and grow. My specialty is SOLVING PROBLEMS. I am the person who eagerly undertakes all the IT questions that others prefer to avoid. The steeper the challenge, the quicker I am to take it on – figuring out why systems are slow, discovering what data is available, and architecting ways to link data across the enterprise and beyond. EXPERTISE: * Acute ability to work side by side with Chief Finance, Human Resources, Marketing, Research, and Medical Officers to understand technology needs and deliver state-of-the-art solutions. * Leader of teams that foster a culture of collaboration, innovation, high output, and accountability. * Champion of data collection and analysis so that decision-making can shift from gut instinct to data-driven, based on insights never before thought possible. * Architect of premise, cloud, and hybrid infrastructures that ensure IT is never a bottleneck to growth. * Creator of customer service collaboration tools that drive efficiency and engagement for software developers, marketing associates, researchers, user experience (UX) designers, financial analysts, general managers, and senior executives. EXPERIENCE: Fortune 500, publicly traded, healthcare, media & entertainment companies: Excel Data Research, HealthTek, Globalon, BW-TEN. School of Commerce Advisory Board Member. EXPERIENCE: CIO and GM, Product Operations & Enterprise Technologies EXCEL DATA RESEARCH 2012–Present As the company transforms to a predominantly technology-driven enterprise, broadening member offerings, and adjusting to a rapidly growing and mostly millennial workforce, I ensure the right systems are in place to optimize operations and the client experience. Success in these efforts can best be measured by our capacity to grow – member offerings have multiplied, revenues have nearly doubled, and the workforce has nearly doubled. My role has been to drive growth and change in: * Employee productivity tools (video, conferencing, chat, file sharing, mobile device management, wiki, email) including Citrix, GoToMeeting, GoTo Webinar, Box, Salesforce Chatter, Cisco Jabber, Atlassian Suite, Workday, MS Exchange, Cisco Call Manager.


* Business unit and corporate shared application services (HR, Legal, Finance, Salesforce, Intranet). * Infrastructure (global network, telephony, call center support, data centers, Amazon Web Services/AWS, server OS, firewalls, virtualization, storage security). *Enterprise data management of all production databases (MS, SQL, Server, Oracle, Hadoop, MySql, PostgreSql). * Common product platforms (identity management, master data management, build automation tools, code repositories, API management) including SIAM, Layer 7, VisionWare, ElasticSearch, RabbitMQ, and tools such as Puppet, Bamboo, Wiki, JIRA, Graphite, Splunk, Nagios, Pentaho, Kettle, HortonWorks (HDFS). As a result: * Employee satisfaction with IT services and engagement significantly increased. * All products are housed under one virtual roof allowing for data sharing, code sharing, and platform sharing. * Member performance measurements increased and no network outages logged for campus employees. * Big data solutions provide key insights to Marketing and HR executives. * My team won the industry’s Global Innovation Award for creating a total view of the member capability. VP Infrastructure, Architecture & Operations HEALTHTEK 2009–2012 Joined the firm in the midst of rapid growth in members, revenue, products, and employees. My role was to ensure technology was ready and available to support the high-growth environment. I served on the Executive Management Team, the Corporate Security & Compliance Committee, and the Corporate Policy Committee, and partnered with business leaders to understand industry trends, product development schedules, sales pipelines, and client needs. * Supported the time-critical development and launch of 6 new products using new technology platforms. * Re-architected all data analytics platforms, web applications, and client-facing SaaS applications to improve speeds up to 95%. * Received first SAS70/SSAE16 Type II certification for the company by putting in appropriate processes and controls that paved the way for large $10M+ contracts. * Developed disaster recovery and business continuity plans for mission-critical, business-critical systems in support of member contracts. Vice President, Global Enterprise Services GLOBALON 2007–2009 Served as executive head of Enterprise Services with responsibility for life-cycle management of $100 million in computer assets. Member of the core technology team that prepared for divestiture and return to independent public company. * Built highly effective global team spanning the US, Europe, India, and Philippines to deliver high-quality, low-cost, follow-the-sun services. * Drove innovations involving the Corporate Data Warehouse, most significantly re-architecting data collection processes to slash the lag time for marketing effectiveness reports from 24 hours to one hour. * Developed global collaboration tools using open-source Web 2.0 and Enterprise 2.0 technologies.


Senior Technical Director, Global Enterprise Services GLOBALON 2005–2007 Built a high-quality, low-cost, follow-the-sun technology capability and provided critical operational and technical support as the business model changed from Internet service provider to content marketing powerhouse. Part of this transition was integrating technology capabilities of 7 acquisitions. Technical Director, Global Enterprise Services GLOBALON 2002–2005 Optimized supply chain cost-effectiveness and efficiency for $70 million personal computing assets including reduction in operating expenses by 70%. Also implemented a balanced scorecard aligning IT with business goals that was subsequently adopted by the CIO staff of 1000. Senior Manager, IT Operations BW-TEN CORPORATION 1999–2002 Managed 30-member team responsible for service desk support, desktop engineering services, and software licensing. Used technical, interpersonal, and business skills to transform a completely negative opinion of internal IT functions to one of complete satisfaction. Technical Manager, Network Operations Center STATE POWER OF NEW YORK, INC. 1985–1999 Held progressive leadership roles within IT and various lines of business, including Network Operations Center, Network Architecture and Engineering, Systems Engineering, Software Development, Nuclear Power Generation, and Fossil Power Generation. * Selected and purchased the multibillion-dollar power company’s first HP UNIX mainframe, first E size plotters and scanners, first Oracle database, first HP UNIX workstation, and built its first Ethernet WAN connecting all power plants with corporate headquarters. * Essentially ended the practice of manually drawing blueprints for “as-built” systems and created an efficient, portable information-sharing system with mapping applications and low turnaround times. * Won 4 “Management Incentive” Awards for Innovation and Delivery of Critical Projects, an honor bestowed on less than 1% of 21,000 employees. SKILLS AND EXPERTISE: CIO CDO Software Development Infrastructure Engineering Operations Leadership


Enterprise Architecture Bleeding Edge Technology Balanced Scorecards P&L Compliance Personal Operating Dashboard Compliance IPO Digital Workforce Enterprise Data Management Security SDLC Healthcare IT Big Data AWS HIPAA Cloud Computing IT Strategy Program Management Vendor Management IT Management Business Intelligence Integration Business Process Improvement Thought Leadership Project Management Business Analysis ITIL PMO Agile Methodologies PMP Big Data Analytics Revenue & Profit Growth Data Center Architecture Large-Scale Systems Governance Project Portfolio Board Relationships Information Technology Global Enterprises Open Source Web 2.0 Enterprise 2.0 Move to Cloud Services File Sharing

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SAMUEL BAXTER GLOBAL C-LEVEL EXECUTIVE 703-555-4305 | [email protected] Fortune 500 | Healthcare | Media & Entertainment www.linkedin.com/in/sambaxter

INNOVATION STRATEGY | IT EXCELLENCE | LARGE-SCALE CHANGE

Senior Technology Executive with 20+ years of influential leadership delivering state-of-the-art technology solutions to solve the most pressing business needs of organizations experiencing rapid growth and dynamic change.

Recognized Thought Leader in Enterprise Mobility, Big Data Technology, Data Analytics, Enterprise Architecture, Enterprise Data, and Cloud Computing and an expert in employing business-building strategies from the CIO role.

Change Management Strategist leading cross-cultural, trans-continental business process transformations that deliver measurable gains in customer service, information management, cost control, and business performance and perception.


EXCEL DATA RESEARCH (NASDAQ: EDR) Falls Church, VA | 2012–Present Global research, technology, consulting partner to 4500+ healthcare & higher education organizations. Revenue: $600M.

Chief Information Officer & General Manager – Enterprise Technologies & Product Operations

Opportunity: Build IT into an innovation engine to support rapid growth and service excellence, enabling the company to grow from 2,000 to 3,400 workforce and $350M to $600M annual revenue.

Scope: Enterprise architecture, member-facing product technologies, IT infrastructure, data center and cloud technologies, employee-facing technologies, firm-wide applications, and M&A due diligence and integration. P&L: $30M. Direct Reports: 150 engineering, development, operations managers. Member, Executive Leadership Team. Transformed Enterprise Technologies:

− Established company as innovation driver in the technology space, implementing Big Data solutions to transform internal operations and accelerate member engagement, onboarding, and product utilization.

− Created new data center housing all products under one virtual roof for the first time ever, using private, public, and hybrid cloud technologies, and leading to operational savings of $2.5M in first 3 years.

− Reduced capital expenses 75% through shared infrastructure and new systems architectures. Transformed Employee Experience:

− Shifted technology offerings to social, mobile, and collaborative tools for the growing millennial workforce. − Invested in Salesforce resources to build functionality, achieving highest possible utilization level and receiving

the technology industry’s Global Award for Innovation. − Created personal dashboard for every employee to monitor productivity and foster work/life balance. − Grew employee satisfaction from 77% to 98%; increased response time 7X even as workload increased 35%.

Transformed Member Experience: − Built network operations center to monitor all products, leading to dramatic drop in member-impacting

incidents and improving issue response time by 90%. − Leveraged premise, cloud, and hybrid infrastructures to eliminate bottlenecks to business growth and grow

member satisfaction by creating rapid scale, high uptime (99.99%), and cost-efficient SaaS products.

HEALTHTEK, INC. (NASDAQ: HTEK) Chapel Hill, NC | 2009–2012 Healthcare technology company providing cloud-based data analytics & data-driven intervention platforms. Revenue: $70M.

Vice President – Infrastructure, Architecture & Operations

Opportunity: Create the technology for large data systems to support dynamic growth in market share and revenue, laying the foundation for company to grow to $200M+ and IPO launch.

SAMUEL BAXTER 703-555-4305 | [email protected]


Scope: Developed and launched technology platforms for 6 new products. Re-architected data analytics, web/SaaS apps. P&L: $30M. 140 staff. Executive Management Team (CIO role); Corporate Security & Compliance Committee. Architected scalable platforms that enabled members to achieve ROI in <20 days rather than 90. Achieved company’s first SAS70 / SSAE16 Type II certification to accommodate contracts in excess of $10M+. Developed disaster recovery and business continuity plans to safeguard more than 8 billion medical events.

GLOBALON (A BW-TEN COMPANY) New York, NY & Fairfax, VA | 1999–2009 Globalon BW-TEN existed from 2000-2009; in 2009 Globalon was spun off to a separate entity. 2009 revenue: $15B. Overview: Joined BW-TEN a year before its merger with Globalon. Transitioned to the Globalon Division and steadily advanced through cumulative, increasingly strategic enterprise roles to lead all Global Enterprise Services.

Vice President – Global Enterprise Services (Globalon), 2007–2009

Opportunity: Build a global team and high-quality, low-cost, follow-the-sun technology capabilities across the enterprise.

Scope: 220-member global engineering, development, operations staff; $100M capital assets. P&L: $60M. SOX & PCI controls. Member of BW-TEN CIO Council. Member, Core Technology Team for Globalon divestiture (2009). Standardized enterprise-wide architecture and technology practices to realize multimillion-dollar savings. Used open-source Web 2.0 and Enterprise 2.0 technologies to develop adaptable, low-cost collaboration tools. Reduced OIBDA expense 20% and capital spending 20% while delivering high-quality services. Re-architected data collection processes to cut 24-hour lag time for marketing effectiveness reports to 1 hour.

Senior Technical Director – Global Enterprise Services (Globalon), 2005–2007

Opportunity: Build high-quality, low-cost, follow-the-sun technology; support Globalon business model transition.

Scope: 120 global support staff. P&L: $20M. $70M+ computing assets. Provided critical operational and technical support as the Globalon business model changed from Internet service

provider to content marketing powerhouse, including implementation of 7 acquisitions. Designed and led global strategy to optimize profitability while supporting 15,000 office and call center staff. Maintained high-quality service (<1% attrition rate) while reducing OIBDA 15% and capital spending 30%.

Technical Director – Global Enterprise Services (Globalon), 2002–2005

Opportunity: Optimize supply chain cost-effectiveness and efficiency for $70M personal computing assets. Cut supply chain operating expenses 70% through PC procurement, disposal RFPs, and asset reuse. Implemented balanced scorecard aligning IT with business strategy, subsequently adopted by CIO staff of 1,000.

Senior Manager – IT Operations (BW-TEN Corporate), 1999–2002

Opportunity: Transform internal IT function into a credible, efficient, responsive system for 800 end users. Turned around a completely negative opinion to one of complete satisfaction at every level. Developed Shared Services model for BW-TEN Entertainment, Music, and News Divisions.

STATE POWER OF NEW YORK, INC. (NYSE: STNY) New York, NY | 1985–1999 One of the largest investor-owned energy companies in the US. 1999 revenue: $11B.

Advanced through increasing levels of responsibility from original hire as Associate Software Engineer to Technical Manager of 50-member Internal Computing team. Won 4 Management Incentive Awards (<1% of 21,000 employees).

EDUCATION | BOARD SERVICE

MS, Management of Information Technology (MSMIT), School of Commerce, University of North Carolina, 2007 MBA, Business Management, Columbia Business School, New York, NY, 2003 BBA, Management Information Systems, Baruch University, New York, NY, 1985

MSMIT Advisory Board Member, School of Commerce, University of North Carolina, 2008–Present



LEADERSHIP PROFILE HIGHLIGHTS OF TECHNOLOGY AND OPERATIONAL LEADERSHIP

TO DRIVE ORGANIZATIONAL CHANGE AND GROWTH

EXCEL DATA RESEARCH 2012–2015

Situation:

With IT approaching 50% of all revenue, the firm required a complete technology refresh of inadequate employee-facing computing platforms and a consolidation of product platforms obtained through numerous acquisitions to correct issues related to crashing networks, unstable email, and outdated computing and product platforms.

Employee satisfaction with internal IT services peaked at 77% and employee IT engagement at 55.8%. Member data was stored across disparate systems and could not be correlated and accessed in a single view. The workforce was growing rapidly from 2,000 to 3,700 with a high percentage of computer savvy, social media oriented millennials.

Action Plan:

Built the case for investment in the corporate IT function and received funding. Within the first 10 months, refreshed every employee with new Windows and Mac operating systems, built a new service desk, gutted and upgraded the corporate network, stabilized email, and built an Enterprise Data Management function.

In addition, pitched and won approval for architecting and building a firm-wide data center, and invested in Salesforce resources to build the necessary functionality to allow all member interactions to be known.

Results:

Delivered the data center utilizing private, public, and hybrid cloud technologies. For the first time in company history, all products were housed under one virtual roof, allowing for data sharing, code sharing, and platform sharing. In the first 3 years, operating spend fell $2.7M with increased savings projected for years to come.

Implemented Big Data solutions that provided key insights to HR on employee behaviors and to Marketing on member behaviors, allowing for targeted campaigns to improve member engagement and revenue realization.

Member performance measurements increased by 60%.

Employee satisfaction with IT services increased from 77% to 98% and IT engagement (measured in a global survey offered every 2 years) grew from 55.8% to 68.8%. Network outages were not logged for 2+ years.

Nine disparate applications were moved to Salesforce to deliver the first-ever 360-degree view of the member, providing insights on how to best serve members.

Won Breaking the Mold Award for the most innovative uses of Salesforce, 2013 Dreamforce Conference.



HEALTHTEK, INC. 2009–2012

Situation:

With 120M unique patients within the company’s databases, it was imperative to consume, process, and present refreshed healthcare data to the analytics platforms in a predictable, efficient manner. In addition, analysis of more than 8 billion medical events dictated the necessity for deep, broad queries to return results quickly and efficiently.

Action Plan:

Assembled a team of industry experts to provide the product delivery functions of release management, applications operations, database engineering, and data-center scalability.

Results:

Automated product releases to production generated 92% improvement in implementation time (from 240 minutes to 20 minutes) with high quality scores.

New member onboarding shortened from 60 days to 6-19 days from contract signing.

Data refreshes occurred within 3 days instead of 2 weeks or more.

Query performance improved from weeks to hours or minutes.

Technology never got in the way of member onboarding and ROI realization.

Revenue grew 4X and the company launched an IPO in 2015.

GLOBALON (A BW-TEN COMPANY) 2007–2009

Situation:

Globalon’s business strategy was shifting from one of delivering Internet connection services and content delivery to becoming a marketing powerhouse leveraging its well-visited content pages. The existing system required a 24-hour lag time in collecting the data for measuring the effectiveness of marketing campaigns.

Action Plan: Re-architected data collection routines by rapidly consuming billions of web-page clicks into a highly scalable and efficient data warehouse and performing analytics on a state-of-the-art, massively parallel system.

Results:

Lag time reduced from 24 hours to within one hour of campaign launches.

The near real-time visibility led to significant competitive advantage when landing new marketing accounts along with the potential for increased revenue and profitability.



STATE POWER OF NEW YORK 1992–1995

Situation:

The company had hundreds of draftsmen/engineers in a central location drawing all the blueprints for “as-built” systems as well as designs for new implementations. This included wiring and raceway drawings, complex system flows for nuclear and fossil power plants, and designs for installation of multimillion-dollar equipment (i.e. pumps, motors, generators, reactor parts, and cooling systems).

The firm had 800,000 E-size paper drawings that were manually maintained – an extremely inefficient system with high costs, no portability, low turnaround times, and no intelligence built into the maps.

Action Plan:

Led team to evaluate plotter and scanning technologies to rasterize the existing drawings. Investigated mapping software to manipulate the raster drawings and software to create new intelligent vector drawings from scratch. Replaced drafters’ pencils and paper with new computer workstations.

Selected client server technology that could be distributed across work locations throughout New York and the 5 boroughs. Purchased the firm’s first HP UNIX mainframe (replacing token ring, IBM system), the first E size plotters and scanners, the first Oracle database, and the first HP UNIX workstations.

Results:

State Power was no longer in the paper-drawing business; engineers and power plant operators had full access to all “as-built” drawings via an application built on Oracle.

Built the company’s first Ethernet WAN connecting all power plants and corporate headquarters.

When an issue was found with a particular component, intelligent maps could be searched to pinpoint the location across the entire infrastructure. Maps could be shared, modified, and updated anywhere, anytime.

The team won an AutoDesk award for implementing the largest UNIX installation of software nationwide.

Personally won a Management Incentive Award for delivery of the system and the many innovations involved.


LINKED IN PROFILE Justin Wilson

HEADLINE Global Director- Product Management | Corporate Strategy & Planning - Driving innovation in products, processes & projects

SUMMARY Marvin Gaye once melodiously proclaimed, “happiness today is just a song away” and nothing rings truer in my life. Music was first love in this world and as an avid music listener growing up I spent countless hours listening. But not simply bobbing my head to the beat - active, engaged listening. Underneath the wall of sounds and lyrics, I discovered layer upon layer - all constructed to tell a meaningful story. I’ve come to realize that designing and developing superior software/data solutions requires exactly the same skills that I spent so many hours refining. It all starts with active, engaged listening – to your customers, markets, competitors, and to those leading the way in terms of innovation. Starting my career in communications, I couldn’t have envisioned that I’d be drawn to a future in product management. Now, with more than 10 years of increasing responsibility in product management, product marketing, and marcom roles, I’ve harnessed the ability to take the insight gained through active listening, combine it with meaningful data, and piece together the layers to tell clear, concise, and compelling stories using powerful software. I believe it’s better to say, “I don’t know” than to guess at the answers. Yet, asking the right questions almost always leads to the answers. Product management has become a passion that affords me the opportunity to ask questions to bright minds from companies of all shapes and sizes. Beyond that, it’s set me on a quest to build better, more meaningful solutions to improve the way our customers do business. When I feel I’ve created something that truly has a positive impact on the daily lives of our customers, that’s music to my ears. Strategic Business Planning | Data Analytics | e-Commerce | Market Research/Analysis | Lead Generation | Segmentation Strategy | Forecasting | Lifecycle Development | Strategic Partnerships | Client/Contract Negotiations | Writing/Speaking/Presenting Contact: 510.653.0802 | [email protected]

SKILLS (can add up to 50 – use these keywords again, plus more) Product Management Strategic Business Planning Data Analytics e-Commerce Market Research/Analysis Lead Generation

Segmentation Strategy Forecasting Product Lifecycle Development Strategic Partnerships Client/Contract Negotiations Writing/Speaking/Presenting

LANGUAGES French

CERTIFICATIONS Pragmatic Marketing Scrum Harvard Management Essentials



JUSTIN WILSON

www.linkedin.com/in/jwilson | 510.653.0802 | [email protected]

GLOBAL DIRECTOR PRODUCT MANAGEMENT | CORPORATE STRATEGY & PLANNING Driving innovation in products, processes, and projects

PROFESSIONAL EXPERIENCE Techno-Support, Savannah, GA 2007–Present With 900 employees across the US and Canada, Techno-Support is the only provider of housing data, project leads, software for business intelligence, & other resources covering North America. Techno-Support serves product manufacturers, general contractors/subcontractors, and architects/engineers.

Advanced rapidly through series of progressively more responsible positions in 8 years, based on strong performance, high quality/thoughtful work, and motivation to exceed potential and drive results.

Senior Product Manager (2014–Present) Manage 3 data analytics products – the company’s primary growth engine for revenue and profitability. Direct a 19-person team of onshore/offshore .NET, SQL, SAS, Solr, and UI developers, quality assurance analysts, and business analysts to deliver new SaaS solutions and execute against quarterly/annual product release schedules. Administer products through entire development lifecycle, and play primary role in ongoing sales, support, and marketing post-launch. Advance change and drive strategic marketing and sales, and create 1,3, and 5-year product roadmaps. Evaluate and prioritize product ideas based on market research/analysis, define marketing/business requirements, and build business cases to obtain sales commitments.

Key Contributions and Results: Increased annual sales 53% by identifying/engaging strategic partner to supplement stagnant, spreadsheet-

based data product, and then designed/managed development of web platform to deliver data, and managed all aspects of new launch. Recognized $100K+ savings through new partner development. Managed major product launch on time, with only 3 months lead-time. Successfully managed 20+ product releases.

Senior Manager, Segment Marketing (2013–2014) Promoted to newly created position. Developed business strategy and marketing plans to grow awareness and market share of specific customer segment. Managed market research, competitive analysis, product positioning, product road mapping, lead generation, promotional programs, and customer retention.

Key Contributions and Results: Implemented new customer touchpoint program, including onboarding, training, and customer lifecycle

communications – impacted 15K customers. Improved customer retention 11%. Grew sales of new products for specific segments 8%. Launched new public relations strategy and managed activities of 3rd party PR firm. Developed new content

marketing approach to drive traffic to website.

PROFILE

Accomplished, visionary Senior Product Manager with broad expertise in creating and managing on- and offshore technological solutions that consistently exceed expectations.

Creative professional with well-developed technical skills and expert product management abilities complemented by highly effective communication and consensus-building skills.

Keen strategic business planning and assessment leader with natural talent for building and retaining client relationships.

Ambitious Value Champion recognized for adaptability, patience, teamwork, and flexibility to persistently drive results.

Product Management Strategic Business Planning Data Analytics e-Commerce Product Marketing Market Research/Analysis Lead Generation Segmentation Strategy Forecasting Product Lifecycle Development Strategic Partnerships Client/Contract Negotiations Writing/Speaking/Presenting

http://www.linkedin.com/in/jwilson


JUSTIN WILSON www.linkedin.com/in/jwilson | 510.653.0802 | [email protected]

GLOBAL DIRECTOR PRODUCT MANAGEMENT | CORPORATE STRATEGY & PLANNING Driving innovation in products, processes, and projects

Manager, Product and Marketing (2013) Managed 2 of 3 products within Market Intelligence division, including custom and off-the-shelf consulting/analytics solutions that utilized intellectual capital/data assets for cost modeling, product-demand forecasting, market penetration assessments, time/motion studies, and carbon footprint and efficiency calculators. Led marketing for all division products, including planning/executing launches and promotions. Key Contributions and Results: Grew sales of custom analytics 33%. Developed and managed go-to-market plan for major product release, resulting in 50% higher sales than

previous launches.

Product Marketing Manager (2010–2013) Managed e-commerce site for multi-million dollar division of company, with 28 cost data books, 76 reference books, 4 software products, and multiple off-the-shelf analytic reports. Created marketing and go-to-market strategies for core products. Coordinated new product launches and promoted existing products.

Key Contributions and Results: Increased YOY sales 14%. Increased sales of core products 25% through slow season by focusing on more effective promotions.

Marketing Specialist (2007–2010) Served as lead US liaison for two subsidiaries of company. Managed/coordinated PR and marketing activities including press releases, market research, and trade shows.

ADDITIONAL WORK EXPERIENCE Event Manager 2006–2007 Home Depot Public Relations, Atlanta, GA Managed large-scale promotional events/product launches in a variety of cities; coordinated all phases

including supervision of staff, celebrity appearances, and customer relations.

Business/Marketing Assistant 2004–2006 The Ohio State University College of Medicine, Columbus, OH Assisted Director of Communications in college/medical center divisions’ public relations efforts. Wrote print/online articles and other publications, and developed and implemented special events/programs.

EDUCATION Master of Business Administration, Finance, Michigan State University, East Lansing, MI 2015 Bachelor of Arts in Strategic Communication, The Ohio State University, Columbus, OH 2006 TECHNOLOGY PC | MAC | MS Visual Studio | MS Excel/Word/PowerPoint/Outlook | Qlik Sense | Adobe Photoshop/InDesign CERTIFICATIONS | FOREIGN LANGUAGES Pragmatic Marketing | Scrum | Harvard Management Essentials French- basic verbal; reading/writing mid-level

“A consummate team player…a true asset…invaluable…innovative…intelligent…great work ethic…” -Previous performance reviews

http://www.linkedin.com/in/jwilson


HEADLINE Frank DeLuca Global Engineering Manager | Six Sigma On-Site Solutions | Applications & Integration | Regulations & Compliance Industry: Transportation/Trucking/Railroad

SUMMARY “I follow three rules: Do the right thing, do the best you can, and always show people you care.” Lou Holtz Electrical power, gold mining, marine transport - these are enterprises that rely on heavy-duty, high-powered equipment that works – non-stop. Owners and employees expect on-call services 24/7. They expect and demand good diagnostics, fast repairs, and insights into their own misuse of equipment. Downtime can cost millions of dollars/ day in lost revenues. The designers of the equipment – including diesel engines of the kind that power tugboats, locomotives, electrical generators, and mining equipment – want fast, accurate evaluations when the equipment hasn’t delivered as they hoped it would. As a dedicated, creative manufacturing engineer, I take pride in my success at solving sophisticated on-and-off site problems, and in building strong teams needed to deliver timely and accurate solutions. Investigative fieldwork, trouble-shooting, diagnostics, and communication with operators, mechanics, and on-site engineers – these are the strengths I’ve built over the course of my career. My clients want reports, quick counter-measures, and reliable longer-term answers. They want to know what they’re doing right and wrong. They trust me to supply the best answers possible, as quickly as possible. I earn customers “for life.” My ability to listen critically, evaluate information, provide feedback, and train/mentor internal/external customers with diplomacy, confidentiality, accuracy, and professionalism drives my success. Whether it’s creating a beautiful piece of furniture, tutoring, renovating houses, restoring old vehicles, or building business relationships, I always follow Holtz’s three rules. Core Competencies Invention | Integrity | Customer Care | Quality Processes | Performance Improvement | Team-Based Solutions Certification/Compliance/Interpretation | Training | Mentoring Contact: 972-503-3597 | [email protected]

EXPERIENCE Manager, Engine Certification Engineering and Regulatory Affairs, North America Global USA, Inc., San Diego, CA October 2010-Present I manage off-highway certification and regulatory affairs engineering with EPA, ARB, and EU agencies; provide guidance to the field pertaining to performance and environmental standards; and communicate corporation-wide on major regulatory issues. My noteworthy achievements include: ► Provided exemption guidance for new engine gensets, resulting in $20M+ in sales (2014). ► Launched and completed Six Sigma project, resulting in engine warranty cost savings of $1M+. ► Managed first EPA-certified dual fuel engine process, resulting in $1M+ in sales.


PROJECTS Six Sigma Project (1) Created process tool to calculate formaldehyde mass in diesel and natural gas stationary engine exhaust flow. Formaldehyde is a controlled EPA pollutant, for stationary engines, which must be reported to EPA by customers. There are no reporting obligations to the engine manufacturer. This tool allows a customer to estimate the formaldehyde output for EPA reporting of source determination. This was cost avoidance project with savings realized by the end users and not calculated by company. Six Sigma Project (2) Created process tool to convert US EPA stationary engine emission units to global EU stationary engine emission units assuming or knowing specified brake specific fuel consumption. The tool is backwards compatible in its conversion capability i.e. US to EU or EU to US units. The tool supports global sales of engines for the distributor directly helping the end user/customer. This was cost avoidance project with savings realized by the end users and not calculated by company.

PROFESSIONAL ORGANIZATIONS International Internal Combustion Engine Manufacturer’s Association (IIECMA) Chair, Locomotive and Stationary Engine Rule Harmonization

HONORS AND AWARDS Service Hero Award, Global USA - 2009

CERTIFICATIONS Six Sigma Green Belt

SKILLS (up to 50 – here are some to consider) Customer training Team problem solving Voice of Customer Fault Modes Effect Analysis (FMEA) Downtime analyst Countermeasure implementation Root cause analysis

Situation (al) presentation Data prospecting (mining) Investigative nature Customer care Site determination Trust developer Data organization

ADDITONAL INFORMATION Interests Woodworking Metalworking Auto restoration Skiing Exercising and strength training Bicycling

Personal Details Advice for Contacting 972-503-3597 | [email protected]


FRANK DELUCA 972-503-3597 [email protected]

GLOBAL ENGINEERING MANAGER ON-SITE SOLUTIONS | APPLICATIONS & INTEGRATION | REGULATIONS & COMPLIANCE

SIX SIGMA GREEN BELT CERTIFIED Dedicated, creative senior engineering professional with demonstrated success in driving results with combination of interpersonal skills and technical acumen. Recognized for on-site innovation, with ability to conceive and implement new ideas to improve processes/performance and earn “customers for life.” International OEM experience, and a commitment to quality and prevention throughout launch process.

Core Competencies

Invention

Integrity

Customer Care

Quality Processes

Performance Improvement

Training/Mentoring

Certification Compliance

Interpretation

Team-Based Solutions

PROFESSIONAL EXPERIENCE Global USA, Inc., San Diego, CA 2007–Present An international company with over 38,000 employees worldwide and one of the largest producers of diesel engines and aftermarket parts for OEM on- and off-highway markets. Considered #1 to end users for quality and service. Manager, Engine Certification Engineering and Regulatory Affairs, North America (2010–Present) Manage off-highway certification and regulatory affairs engineering with EPA, ARB, and EU agencies. Provide guidance to field pertaining to performance and environmental standards, and communicate corporation-wide on major regulatory issues.

Significant achievements: Provided exemption guidance for new engine gensets, resulting in $20M+ in sales (2014). Launched and completed Six Sigma project, resulting in engine warranty cost savings of $1M+. Managed first EPA-certified dual fuel engine process, resulting in $1M+ in sales.

Manager, High Horsepower (HHP) Service Engineering (2007–2010) Managed newly formed 8-member Worldwide OEM Support HHP Service Engineering Team and directed HHP Market Support Group; including infant care, policy distribution and adjudication of claims, and Before-in-Service (BIS) failures group at Japanese OEM mining equipment plants. Analyzed all catastrophic engine field failures for root cause and report to customers and end users root cause and preventative/corrective actions. Reported field failure data and collect/return components as required. Generated all review team field failure reports and reviewed with management and customers.

Significant achievements: Won over international OEM as sole supplier, resulting in $1M+ new sales. Facilitated team’s development and rollout of HHP infant care readiness campaign, resulting in 100%

completion rate in 18 months. Identified root cause of OEM excavator engine shutdown, resulting in $1M+ cost savings.

ADDITIONAL PROFESSIONAL EXPERIENCE includes engineering, technical sales, customer relations, marketing, facilities management, and training for worldwide leader in trenching products, horizontal directional drilling tools, and tracking/locating electronics.

Notable achievements: Built sales territory, increasing sales 800%. Awarded 7-year exclusive buying alliance with area utility. Won Top Service Manager and Repair Facility award three years in a row.


FRANK DELUCA

972-503-3597 [email protected]

EDUCATION Bachelor of Science in Mechanical Engineering and Technology Michigan Technological University, Houghton, MI

CERTIFICATIONS | TRAINING | SOFTWARE

Six Sigma Green Belt | Michigan Group/Type A CDL HHP Product Training, HHP Training Center, Utah | Ongoing Global USA Engine Training MS Word, Excel, PowerPoint, Outlook

ADDITIONAL SIX SIGMA PROJECTS

Created process tool to calculate formaldehyde mass in diesel and natural gas stationary engine exhaust flow. Formaldehyde is a controlled EPA pollutant, for stationary engines, which must be reported to EPA by customers. There are no reporting obligations to the engine manufacturer. This tool allows a customer to estimate the formaldehyde output for EPA reporting of source determination. This was cost avoidance project with savings realized by the end users and not calculated by company.

Created process tool to convert US EPA stationary engine emission units to global EU stationary engine emission units assuming or knowing specified brake specific fuel consumption. The tool is backwards compatible in its conversion capability i.e. US to EU or EU to US units. The tool supports global sales of engines for the distributor directly helping the end user/customer. This was cost avoidance project with savings realized by the end users and not calculated by company.

PROFESSIONAL ORGANIZATIONS | PRESENTATIONS International Internal Combustion Engine Manufacturer’s Association (IIECMA) Chair, Locomotive and Stationary Engine Rule Harmonization Presenter, National Emission Standards for Hazardous Air Pollutants (NESHAPS), Engine Manufacturer’s Association (EMA) Conference, 2013

CIVIC INVOLVEMENT Math Tutor | Assistant Boy Scout Leader | National Ski Patrol Volunteer | Alternative Spring Break Leader


Scott Jones [email protected] 970.227.4567

Information Systems Security / Network Administrator

Solutions-oriented professional with the talent and drive to support information security and systems within budget while providing technology to meet business needs. Passionate about computer systems and the value they provide within organizations. Knowledgeable in configuring local and wide area networks including security and contingency plans. Trained to assist with configuration and network installations including hubs, switches, and routers. Theoretical, research, and hands-on computer system expertise including IS risk and security management, finite math, physics, chemistry, technical writing, and business systems concepts. Proven ability to build, support, and repair computer hardware systems. Dedicated to solving computer problems and staying ahead of trends, rebuilding computers from components and reading software reviews to learn about the latest applications. COMPUTER EDUCATION & EXPERTISE

Bachelor of Science in Information Technology, Information Systems Security Concentration COLORADO STATE UNIVERSITY, 2015

Computer Expertise:

Built simple Java programs with user interface, ensuring efficient code without issues. Increased software efficiencies by integrating SQL into existing database. Designed and built network for case study company with 4 global locations, implementing WAN and LAN

systems, sourcing, and equipment allocation within budget. Created project plan in MS Project, working through project lifecycle including creating design, estimating

equipment for purchase, and understanding prototype, testing, and implementation. Security Systems Know ledge:

Protected computer systems through access controls and mitigation of potential risks. Developed enterprise security plans for server room, including hardware and software installations, risk analysis,

and failure plans. Ensured hardware and software usability and compatibility, including equipment additions and software

upgrades, patches, and installations. PROFESSIONAL EXPERIENCE

Customer Service & Equipment Repair Technician GOLF SERVICE COMPANY, 2014–2015

Built customer rapport while repairing equipment and providing golf re-gripping services. Quickly learned to operate equipment and earned reputation for speed in completing repairs for customers.

Customer Service/Sales

BEST BUY, 2011–2014 Assisted customers, ensuring satisfaction by listening to needs and recommending options.

Recognized as #2 sales representative, consistently reaching and exceeding sales goals leading to management career options.

IS Risk Management Project Planning

Server Management IS Security

Enterprise Systems Database Concepts

Oracle SQL Java / C++

System Maintenance UNIX / Windows

HTML / CSS Visual Basic


RACHAEL JOHNSTON, P.E., MBA 2893 Jackson Dr. ▪ Denver, CO 80201 303.841.5131 ▪ [email protected]

Senior Project Management and Project Engineering Professional Energy Systems Project Management / Capital Projects / Owner, Vendor, Consultant & Municipality Relations

Building Systems Engineering, Design & Construction / Building Systems Infrastructure / Reliability & Resiliency Solution-focused leader with documented success delivering multimillion-dollar infrastructure design and construction projects. Incorporated mechanical, process mechanical, and electrical systems into high reliability R&D and manufacturing environments while incorporating economizers, adiabatic/evaporative cooling, thermal storage, heat wheels, and other energy saving features.

Career Highlights:

Selected as mechanical/process mechanical infrastructure lead for $40 million clean room building at LSI, shepherding $15 million project throughout drawing/specification development, bidding, and construction.

Directed simultaneous design and construction projects with up to $7 million budgets, including central power and cooling utility plants, electric utility connections, engine generator plants, clean rooms, and data centers.

Earned commendation for leading and building consensus among teams of architects, engineers, internal business units, contractors, vendors, and government agencies in executing projects.

Partnered with marketing and technical teams at PRPA to develop and launch new programs that reduced energy consumption, increased revenue, and provided savings for customers.


X-IO INSTITUTE Senior Consultant, 2012 to 2015 Executed engineering analysis for 30+ worldwide engagements to grant certifications for design, construction, and operational sustainability of data centers with up to 500,000 ft2, 40 MW of power and 10,000 tons of cooling. Provided custom consulting throughout design and performed reliability, resiliency, and uptime assessments of infrastructure. Interviewed and trained team members. Witnessed commissioning and defined on-site system demonstrations to verify the built facility met standards.

Led projects to bring facilities online worldwide, reviewing electrical drawings/designs and construction documents for power distribution systems, evaluating and planning facilities, and incorporating energy saving features/economizers. - Led and participated in dozens of enterprise and co-location data center assessment projects including Bell

Canada, Nationwide Insurance and US government entities. - Consulted on design, managed engagements, and evaluated facilities to award first certifications in

Moscow, Russia, outlining standards and collaborating with architects, engineers, and contractors. - Spearheaded the Tier Certification project for the design and constructed facility of the first European

Tier IV data center, the e-Business and Resilience Center (ebrc) located in Luxembourg. Delivered keynote at the X-IO Institute Symposium spotlighting lessons learned from Superstorm Sandy and presented comparisons of modular data centers with conventional construction.

POUDRE RIVER POWER AUTHORITY (PRPA) Energy Efficiency Engineer, 2010 to 2012 Performed energy and cost payback analyses for demand side management projects and programs, providing rebate incentives for customers and enabling increased energy efficiency. Monitored installations to measure actual savings. Partnered with marketing, regulatory agencies, market research, building owners and venders to deliver programs and projects.

Produced energy consumption and cost analyses for 200 customer rebate programs annually generating $200,000 in rebates while enabling energy savings of 2 gigawatt hours and meeting utility regulatory requirements. − Enabled customer rebates for up to 60% of project costs while increasing revenue, analyzing standard and custom

systems to determine annual energy savings based on bin weather data and utility regulations.

− Brought 5 technologies into utility demand-side management program as technical expert for cooling, VFDs, roofing, windows, motors, and boilers, generating formulas/matrix to determine energy savings for new rebates.

− Developed rebate programs within a regulated utility environment understanding utility company operations and regulatory requirements and gaining insight into power generation and costs.


RACHAEL JOHNSTON Page 2 of 2 ▪ 303.841.5131 ▪ [email protected]


LSI, INC. Customer Engagement Manager-Data Center Infrastructure Products – Marketing, 2008 to 2010 Hand selected to manage engagements for data center power, cooling and IT infrastructure products in start-up environment. Partnered across departments to develop proposals, legal quotes, product manuals, deployment processes, commissioning scope, customer acceptance and warranty. Presented project updates to key stakeholders including senior management.

Balanced customer expectations with budget-wise decisions to direct emerging energy/space saving product engagements for Fortune 500 customers, delivering exceptional customer experience and project paybacks of less than 2 years. - Managed engagements worth up to $4.5 million from order requirements through deployment and

commissioning, collaborating with customer management and internal teams to install solutions impacting building shell, power, cooling, fire protection, networking, racks, and IT servers.

- Contributed to $8 million in revenue by championing first Environmental Edge product facilities at Intel, AT&T, and Kaiser and proof of concept for Intel and Microsoft, bridging communication between R&D teams and building owner.

- Supported global Dynamic Smart Cooling deployments serving 200,000 ft2, advising peers and supporting customers worldwide with technical information and engagement processes.

- Saved customers 20% on capital and 18% in operating costs while cutting deployments from 14 months to 3 months by replacing brick and mortar with containerized solution. Led total cost of ownership (TCO) analysis.

Facilities Project Manager-Global Real Estate Design and Construction, 1999 to 2008 Managed scope, schedule, and budget for building/building system capital projects encompassing architectural, mechanical, process mechanical, electrical, IT, civil, security, and landscape disciplines. Served as contact for Climate Wise program.

Directed completion of multiple projects with budgets of up to $7 million including IC fabrication clean rooms, data centers, R&D offices, laboratories, power substations, heating/cooling plants, manufacturing environments and IT LAN projects. - Managed $2 million facilities project to provide clean room spaces, chemical transportation corridors, and chemical

storage spaces, coordinating meetings and reporting regularly to stakeholders to avoid crises and minimize delays. - Directed chemical-storage building upgrade comprised of explosion-proof electrical construction, chemical

containment, exhaust and independent spaces for acids and bases, enabling growth of a multibillion-dollar business. - Selected as local lead for $40 million greenfield campus design and development totaling 300,000 ft2. Grew

local capacity 30% and incorporated energy-saving features including first under-floor air distribution in the region. - Improved reliability and uptime of central utility plant to create N+1 redundancy, upgrading 500 kVA, 4160V

substation and replacing emergency generators during 60-hour site-wide shutdown. Facilities Mechanical Engineer / Operations Engineer, 1988 to 1999 Engineered building mechanical systems and led design and construction teams to manage installation of solutions, supporting R&D and manufacturing. Developed mechanical systems for 2 million ft2 of R&D, clean room and laboratory campuses.

- Led mechanical and process mechanical teams for 400,000 ft2 greenfield clean room building, partnering with core team and stakeholders to manage $15 million of $40 million project budget.

- Developed designs and managed construction for mechanical systems supporting clean room and circuit board manufacturing including air conditioning, filtration and humidification for multiple projects up to $250k each.

Education, Continuing Education & Professional Registration

Master of Business Administration (MBA) – University of Denver, Daniels School of Business

B.S., Building Energy Engineering, Renewable Energy & Energy Conservation Emphasis – Colorado State University Electrical Systems Design for Non-Electrical Engineers, Power Generation & Distribution Focus – Purdue University, 2013 Licensed Professional Engineer, Mechanical Engineering – State of Colorado, 1988 to Present

Accredited Tier Designer (ATD) – X-IO Institute, 2011 to Present

Publication Lessons Learned from Superstorm Sandy, X-IO Institute Journal, 2014. With Vince Renaud. A X-IO Institute survey reveals that best practices and preparation pay dividends for data center owners/operators during a catastrophic weather event.



JANICE K. McCOY 84123 W. Storm Drive ▪ Aurora, CO 80002 ▪ 303-481-8128 ▪ [email protected]

Senior Process Engineer / Project & Plant Operations Manager

Versatile professional with broad background including process engineering, operational, commissioning, supervisory, and project management roles. Passion for interacting with various people to share knowledge and working hands-on to solve complex problems collaboratively with engineering / scientific expertise.

Recognized ability to move projects forward: Manage across internal/external teams from theoretical scientists to field operators, allocating labor and financial resources. Track record of improving processes: Convey engineering requirements, partner with operations/maintenance crews to design solutions, and empower teams to implement.

Knowledgeable in diverse chemical/metallurgical processes: Increase yields and cut costs by balancing quality and throughput performance indicators, applying metallurgy, hydrometallurgy, mineral processing, and design of experiments expertise.

History of success in leadership: Attain throughput, quality, and safety goals through collaborative, hands-on leadership of plant and engineering teams.

Professional Experience NEWMONT MINING ▪ Greenwood Village, CO 2011 to Present

Senior Process Engineer – Technical Services Hired to de-bottleneck Cobalt production, going on site to mine in Africa to determine sustainable solution. Moved to pilot plant project, adapting to increase scope and relocating project from Bagdad to Morenci.

Gain buy in and guide diverse team through engineering, design, construction, and operation of the plant. Coordinate across production/maintenance teams, laboratory technicians, partners, and strategic management team. Lead equipment and process test plan development, execution, and analysis. Mitigate safety and environmental issues.

Project Management: Charged with $8.3 million portion of 1500tpd R&D grinding pilot plant, coordinating design, process development, and commissioning with plant manager and operations/maintenance personnel.

Propelled project from design to operation, reviewing schedules in MS Project, creating weekly status reports for management, monitoring maintenance schedule, tracking expenses, and developing forecasts.

Realized sustainable production out of project initially scoped for 6-8 months of testing operations, communicating design requirements and monitoring construction to achieve process and operability goals.

Technical Leadership: Increased throughput and achieved production goals, leveraging technical expertise to analyze survey data and validate reports including conference paper on new equipment.

Enhanced survey quality, reduced required headcount, and automated processes by supervising set up of on-site laboratory, designing experiments and screening procedures, and running circuit configurations to complete 114 test surveys that produced 11 samples each.

Improved Cobalt yield through simple solutions, assessing current state and original plant design of Magnesia dosing system and recommending equipment upgrades.

BHP BILLITON – MOUNT KEITH NICKEL OPERATION ▪ Wiluna, Australia 2009 to 2011

Process Engineer Brought in during commissioning and ramp-up of 50,000tpa nickel laterite processing facilities, taking lead in beneficiation area to resolve design issues and adjust operations to achieve 100% nameplate capacity.

Ensured recovery and quality of mixed hydroxide precipitate (MHP) product through process engineering support and direction for ramp-up of hydrometallurgical and reagents areas. Worked with construction crew to get access and monitor operation while adhering to safety requirements. Mentored and directed work for graduate engineers.

Core Competencies Project Management

Process Controls Behavior-Based Safety

Plant Management Supervision

Lab/Production Design Delta V & Process Book

MS Access, Excel, Project

JANICE K. McCOY Page 2 of 2 ▪ 303-481-8128 ▪ [email protected]


Education Presentations

Professional Development Activities & Affiliations

Process Improvement: Reduced flocculant usage by $30,000 per month by improving instrumentation, educating teams across organization, and challenging operational comfort zones. Sponsored a mission-directed work team, leading development of improvement ideas, measurement against

assigned KPIs, and encouraging team implementation. Reduced water usage within operation using desalination plant on site, promoting awareness of site water

interactions and criticality across organization and gained support for revised operating practices. Enhanced plant safety and performance through field observations, risk assessment, and optimization of process

control including alarm management and rationalization. Improved instrumentation to monitor thickener behavior changes, avoiding over-torque on equipment and providing

new targets and processes to control material use. Limited scale growth in critical pipeline by implementing dosing and measurement system for anti-scalant trial.

NEWMONT MINING CORPORATION ▪ Greenwood Village, Colorado 2005 to 2009

Relief Foreman / Operator Advanced quickly into supervisory and leadership roles, learning processes, operating the flotation circuit and control room, and earning roles on commissioning/startup and optimization projects. Utilized behavior-based safety, conducted safety meetings, continuous improvement team meetings, employee performance evaluations.

Leadership: Supervised 7-man crew at Lone Tree and selected as Relief Foreman for mill crew at Phoenix Project, leading safety, continuous improvement, and employee development efforts. Supported programming team during control system set up and operated control room through startup of Phoenix

Project, a 33,600 tpd copper, gold, and silver mill including grinding, gravity concentration, flotation, and CIP. Conducted month-end inventories and worked with the mining department and other Newmont Nevada sites to

properly allocate the processed gold to its appropriate source. Optimized heap leach operations based on test work and operational data, coordinating communication between

mine and heap leach operations groups to ensure appropriate placement of ore on heap leach pads. Contributed to refinery modifications and evaluation of Expert System for autoclave circuit at Twin Creeks facility

with 3,000 tpd oxide milling, 10,000 tpd autoclave circuit, carbon circuit, and refinery. Education & Professional Accomplishments

COLORADO SCHOOL OF MINES ▪ Golden, Colorado M.S. in Metallurgical and Materials Engineering (2005) Thesis: “Determination of the Thermodynamic Properties of HgTe as Related to the Recovery of Mercury from Copper Smelter Acid Plant Sludge” B.S. in Metallurgical and Materials Engineering (2004) Passed State of Colorado Fundamentals of Engineering Exam, 2003 Coauthor, “HRCTM: Taking HPGR Efficiency to the Next Level by Reducing Edge Effect.” Santiago, Chile, 2014. Coauthor/presenter, “Use of Reactive Scrubbing for Reduction of Mercury Emissions.” 2006 SME Annual Meeting, Denver, CO. Sampling Theory, Sampling Practices and their Economic Impact (2013), Francis Pitard Hydrometallurgy (2013) / Paste and Thickened Tailings (2012), Colorado School of Mines Manta Controls, Process Controls Fundamentals Critical Thinking & Presenting to Influence, BHP Billiton Leadership Insights Training Behavior-Based Safety and Supervision / Advanced Excel and Excel Visual Basic Economic Evaluation and Investment Decision Methods, Stermole Professional Engineer (P.E.) Member (2003-Present), Society for Mining, Metallurgy, and Exploration (SME) “Rock Talk” and Career Presentations to area schools (2003-2008) Volunteer Swim Coach (2005-2008), Greenwood High School, Greenwood Village, Colorado


Core Competencies Embedded Controls Software

Real Time Operating Systems (RTOS) System Operation Validation

System Requirement Specification Root Cause Analysis

Failure Mode Effect Analysis (FMEA) Documentation Preparation

Prototype Design Demonstration Control Feature Integration

Test Plan Development & Execution Software Engineering

Fletcher Ryan 8413 Jaybird Drive ▪ Milford, MI 48381 ▪ 248-294-7616

[email protected] ▪ http://www.linkedin.com/in/fletcherryan/

Senior Engineer – Control Systems / Software

Electrical engineer with unique combination of systems-level mindset and software development background, leading to repeated success in product control and embedded firmware/systems development.

Increase value by delivering systems that achieve customer functionality requirements and specifications.

Troubleshoot systems and develop tests to demonstrate production readiness with minimal cost/waste.

Transform engineering vision into control systems so reliable and predictable they are invisible within the system.

Reverse engineer legacy code, uncovering specification and functionality differences to guide debug or new system build.

Lead projects through software development lifecycle, creating systems, training teams, and serving as subject matter expert.

TECHNICAL PROFICIENCIES: Operating Systems: Windows, Unix/Linux

Languages: C, C++, Visual Basic, UML, FORTRAN, Pascal, Ada, Assembly Tools & Platforms: MS SharePoint, Visual Studio, Office; Diab/WindRiver Compilers; Lauterbach Logic Analyzer; Gnu C; Cadre Teamwork; ETAS ASCET; IBM Rhapsody, Synergy Change Configuration Management; CAN; J1939

Experience

General Motors, Milford, MI 1993 to 2015

Senior Project Engineer (2007–2015) Enhanced control system integration/capabilities by specifying requirements and coordinating development with software engineering, management, calibration, and application/production. Investigated and replicated control issues, determined root causes, planned solution delivery, and performed validation to support software releases.

Embedded Systems Integration: Entered select group charged with determining specifications, reverse engineering, debugging code to uncover root causes, and testing/validating software for production.

Delivered desired functionality as shift sequencing technical expert, specifying and validating requirements for special control features including engine interactions, shift selector, and service tools.

Identified risk impact, proposed mitigation options, authored failure mode effects analysis, reviewed implementation, and supported system and lower-level testing.

Controls Re-architecture: Met aggressive launch schedule, reengineering embedded controls software from ASCET code-generating platform to IBM Rhapsody UML and C++ without sacrificing functionality. Ensured product operational integrity as technical lead for shift sequencing/algorithm, special functions,

direction command control, and gearshift inhibits (logic within transmission that monitors safety).

Rewrote, tested, and corrected software to integrate into Visual Studio development platform, converting algorithms to C++, re-designing functions, and re-working interfaces.

Reduced development time/errors and improved shift database reproducibility using Visual Basic and testing with PC-based CAN data link tools, Lab View simulators, and Lauterbach logic analyzer.

Increased release readiness by peer reviewing software changes, performing software and system tests prior to integration, and facilitating collaboration with software and systems engineering groups.


http://www.linkedin.com/in/fletcherryan/

Fletcher Ryan Page 2 of 2 ▪ 248-294-7616 ▪ [email protected]


Experimental Transmission Development: Created control software for 3 heavy-duty experimental 10-speed transmissions, working with a small team of systems engineers to enable entry into new market.

Enhanced product portfolio by determining novel solutions for new hardware, analyzing failure/hydraulic requirements, implementing new shifts, and developing shift algorithms and control software.

Protected valuable prototype hardware and expedited development, leveraging existing designs, integrating diagnostic failsafe measures, and supporting test cell demonstration activities.

Transferred experimental design from ASCET source code to production intent C++ and upgraded remaining controls software for new 10-speed capability.

Designed innovative algorithm and software for tracking synchronizer position and multiplexed pressure switch feedback for valve position and clutch status.

Senior (Systems) Contact Engineer (2002–2007) Migrated embedded control software from Unix development environment written in C to proprietary language (ESDL) and ETAS ASCET code generation platform. Reduced cost of tools and sped prototype generation by merging software for 2 transmissions onto single development platform.

Software Development: Created shift control software for heavy-duty series transmissions with new hydraulic control hardware, enabling lower-cost hydraulic controls with equal capabilities.

Integrated legacy programmable input/output discrete functions from medium-duty transmission, reverse engineering code and validating conformance to specifications using simulator with control in loop.

Improved service tool functionality for customers by integrating control interface for configuring popular features like brake shift interlocks, power take off, and range indicator.

Designed unique tap up tap down feature for technology demonstration for GM and Dodge pickups and brake-based autoneutral feature for European refuse vehicles for production.

Project Engineer (1996–2002) / Associate Engineer (1994–1996) / College Graduate in Training (1993) Progressed from initial project on military electronic controls to advanced research projects administration project developing algorithms for prototype electrical variable transmission. Developed operational procedures and documented requirements for detailed design description while assisting with new product launch.

Controls Design: Developed shift control for high-volume, revenue-driving light commercial transmission using low-cost multiplexed hydraulic controls design.

Created control algorithm specifications for software engineers to implement, specified requirements using Cadre Teamwork, and maintained running changes in model database.

Collaborated with application and field engineers to create software specifications for special functions like power take off enable, engine braking, reverse enable, overdrive disable, and automatic neutral.

Implemented complicated fire truck pump mode requirement to enable constant pressure in cases of loss of power, creating and testing failsafe design from the ground up.

Testing: Mitigated risk by developing online simulation using Gnu C in UNIX and performed intensive software tests on simulators, test cells, and pickup trucks, collecting data using PC-based logs and instruments.

Investigated reported software anomalies, determined root causes, and initiated corrections for production release through change request process.

Education

Bachelor of Science, Electrical Engineering – UNIVERSITY OF WISCONSIN, Madison, WI (1993) Co-op at GENERAL DYNAMICS, writing and performing tests for flight control software.



Questions for ENGINEERING Careers

1. What is your specific area of engineering expertise? Electrical? Mechanical? Quality? Chemical? Systems? Hydraulic? Solar? Geological? Something else?

2. Tell me about the organization you work for and the products they develop and/or manufacture. Is it a new business, turnaround, revitalization, high-growth company, or large corporation? Is it a Fortune 50, 100, 500 or 1000 company?

3. Detail the specific products and/or processes for which you are responsible. Does that include design? Does that include operations?

4. What about your experience in new product development? What were the products and their applications? Who did you sell them to – a particular market niche? Were they sold only in the US or in international markets as well? How much revenue have they generated?

5. Have you developed new processes that have improved design, engineering, or manufacturing capabilities? Have these new processes had an impact on customer satisfaction, product performance, and/or the productivity of the organization? Can you quantify the results?

6. Do you have any patents? Trademarks? Industry recognition? Created any industry standards?

7. Have you been involved in and/or led product commercialization efforts? What markets did you penetrate? What were the revenue results? Did they beat projections?

8. Detail your information technology skills, PC software and specialty programs, systems, and software you use. Involved in developing and/or implementing any new systems? Did you train and/or support users?

9. Are you published in professional journals? Do you write articles, special reports, product updates, proposals, or any other type of technical documentation?

10. Do you have supervisory experience? For how many? What job functions do they perform?

11. Are you responsible for recruiting, selecting, training, and/or performance evaluations? For how many and what are their job responsibilities?

12. Do you have field responsibilities? For what types of projects or activities?

13. What about budget responsibility? Capital budgets? Operating budgets? Budget forecasting?

14. Have you contributed to any cost reductions resulting from any of your activities? What was the initiative and how much money did it save?

15. Do you negotiate with vendors? Do you negotiate contracts? Have you sourced new products, raw materials, contractors, and/or suppliers? Did you save any money or improve quality?

16. Have you led any presentations? Internal? External? Who were the audiences and what were the topics?

17. What are the major projects you have worked on, in detail? What was the financial investment of the company in these, if any? What specifically did you do? What were the results?

18. Are you responsible for regulatory compliance? Of what government agencies? Of what industry?

19. Do you have any direct or indirect client/customer responsibilities? For what activities? Who are your customers?

20. How solid are your communication, team building, team leadership and interpersonal skills?


Questions for TECHNOLOGY Careers

1. Tell me about the organization you work for – what industry, how many employees, how many operating locations, and annual revenue? Is the company faced with any particular challenges – acquisitions, mergers, start-up ventures, turnarounds, or accelerated growth?

2. Is technology the primary product and/or service the company delivers to this clients? Describe the specific software, hardware, applications, operating systems, network protocols or other technologies the company develops or markets.

3. Are you an internal or external technologist? Are you involved in managing internal IT operations, or are you involved in developing new technologies for customer use/application? Who are your internal and/or external customers?

4. If you’re internal, describe in detail your technology environment – platform, architecture, software, applications, operating systems, programming languages, networks, peripheral devices, etc. Do your responsibilities include both information and telecommunications technologies?

5. Did you facilitate introduction of systems, software, or technologies? For what applications? What were the results?

6. Have you developed and/or led the team that developed any new products, systems, software or technologies that you either used internally or marketed to your clients?

7. Any involvement in technology commercialization or technology transfer? What technologies? Between whom or which organizations? Any financial numbers associated? Any quantifiable achievements?

8. Do you have training and supervisory responsibility? For how many? What are their job functions?

9. Do you have budget responsibilities? Capital budgets? Operating budgets? Project budgets?

10. What have you done to improve systems functionality and performance? How? Any measurable indices?

11. Have you been involved in reducing annual operating costs? By doing what? Did it involve technology? What specific technologies? How much savings (actual dollars or percentages)?

12. Have you introduced new technology or business processes? Initiatives to increase productivity, efficiency, or quality of operations? What were your specific responsibilities? What were the results? Are they quantifiable?

13. Have you been involved in any mergers, acquisitions, or alliances that involved integrating different technologies?

14. Are you responsible for any type of technical documentation? User manuals? Systems operating procedures?

15. What is the largest project you’ve ever been involved in? Did you have supervisory or leadership responsibility? What was the dollar value of the project (either internal investment or external sales)?

16. Do you operate a data center? Is it 24x7? What are your specific responsibilities? What users do you support?

17. Any experience in data warehousing and data storage systems? Internet, Intranet, and email technology? Voice and data communications? Any other leading-edge technologies? Describe your development and/or operating experience.

18. Have you participated in any IT security and asset management projects? What was the objective and what was your role? Any achievements or notable results?

19. How closely do you work with your technology vendors? Do you have any technology partners? Elaborate on these relationships and their value to your organization.

20. Please provide a full listing of all your technology skills, qualifications and expertise.

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