masterclass workshop series: developing the next ... and... · team effectiveness coaching...

Masterclass Workshop Series:Developing the Next Generation Workforce

Organisations today are global, matrixed, leaner and flatter. To prepare organisations for the challenges in today’s volatile economy, Hay Group Pte Ltd brings key learning programmes that have helped organisations around the world for over 70 years to become the successful companies that they are today.

We ensure that you learn from our global experience with the world’s leading organisations — what the world’s best do to sustain high-level performance year after year.

Pick from our range of public programmes which best fits your

needs. Or contact us about how we can customise any of these programmes for in-house training.

Whichever you choose, Hay Group Consultants are focused on your business goals when developing your training programmes.

Our programmes will be integrated into a synchronised development journey for your organisation and people. We will help you to realise your business objectives through progressive training. We call this a Development Journey and we use these Journeys to develop a Learning Culture in your organisation.

And that is our promise.

Our Objective

Hay Group is a global consulting firm that works with leaders to transform strategy into reality. We develop talent, organise people to be more effective and motivate them to perform at their best. Our focus is on making change happen and helping people and organisations realise their potential. We have over 3,000 employees working in 87 offices in 49 countries.

2Masterclass Workshop Series: Developing the Next Generation Workforce

©2014 Hay Group. All rights reserved

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Contents

Our Objectives 2

Our Product Applications 4

Our Assessment Tools 5

Our Customisation Approach 10

Our Development Matrix 10

Leadership Masterclass Workshop Series 11

Human Resource Masterclass Workshop Series 15

Masterclass Workshop Series Calendar 2014 19

Registration Form 2014 21


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Emotional and Social Competency Inventory (ESCI)

Inventory of Leadership Styles (ILS)

Organizational Climate Survey (OCS)

Talent Q Dimensions and Elements

Growth Factors Inventory (GFI)

Learning Style Inventory (LSI)

Executive Competency Portfolio (ECP)

Manager Portfolio (MP)

Sales Manager Portfolio (SMP)

Influence Strategies Exercise (ISE)

Picture Story Exercise (PSE)

Personal Values Questionnaire (PVQ)

Our Product Applications

Masterclass Workshop Series: Developing the Next Generation Workforce 4

Our Assessment ToolsHay Group differentiates itself through our deep understanding of people, jobs and their fit to produce results through our well-researched assessment tools. We combine a solid academic foundation with sound, pragmatic know-how through the deep understanding of competencies and how to leverage them.

Emotional and Social Competency Inventory (ESCI)Emotionally intelligent leadership delivers results. Research has confirmed a significant performance gap between leaders who displayed the qualities of emotional intelligence and those who don’t. Our own work revealed that the most admired organisations report that their executives demonstrating higher degrees of emotional intelligence – and that the lack of these qualities contributes significantly to the failure of high-potential executives.

Emotional intelligence is essential to effective organisational leadership. Leaders can learn how best to use and develop their abilities by discovering how emotionally intelligent they are and understanding the principles involved. This survey is a 360 degree tool designed to assess the emotional competencies of individuals and organisations that contribute to effective performance at work.

Inventory of Leadership Styles (ILS)Our research suggests that the most effective leaders use a combination of the six leadership styles outlined below. There is no right or wrong leadership style; the most effective style depends on, and varies according to the task, people and situation. The vast majority of leaders creating de-motivating climates only use two or fewer styles of leadership. By contrast, the majority of leaders creating high performing high climates consistently use three or more styles of leadership. Leaders who can create positive climates for their teams make a positive impact on bottom line

performance.

The Inventory of Leadership Styles (ILS) is 180 degree and measures the pattern of behaviour an individual leader uses across the full range of management situations.

Inventory of Leadership Styles

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Organisation Climate Survey (OCS)Leadership really matters in a recovery. In good times, achieving goals brings its own rewards, but when targets aren’t being met, employees need something more. They need a working environment that inspires their individual effort and team commitment. They need a climate that drives performance. Our research shows that leadership accounts for an average of 70 per cent of the variance in climate, and a positive climate will increase bottom line performance measures by up to 30 per cent. So the more you improve the environment, the higher the performance of your team will be.

The OCS is an 180 degree, multi-rater assessment, and survey measures people’s perception of the aspects in their work environment that directly impact how well they do their job. The OCS is distinct from culture or employee opinion surveys in that it measures dimensions that are directly influenced by the immediate manager.

Talent QTalent Q is a package of unique, online, work-related psychometric assessments – Dimensions and Elements. Developed by Roger Holdsworth, a pioneer in the field, these assessments measure both personality and aptitude using the latest adaptive testing technology.

DimensionsAn accurate measure of people’s personalities throughout the talent life cycle – from recruiting to coaching. By comparing data to the requirements of a specific job, dimensions can help match individuals to roles. It produces user-friendly reports to support each stage in the talent management lifecycle, all from a single assessment.

ElementsAn adaptive online test that measures numerical, logical and verbal reasoning which is different from other ability tests. All candidates commence Elements at the same point. Those who answer quickly and accurately are rapidly progressed to increasingly complex information and questions. Those who take longer or answer incorrectly are subsequently presented with easier information and questions.



Growth Factor Inventory (GFI)The Growth Factor Inventory (GFI) solves a key problem that organisations face in accurately measuring entry and mid-level managers as possible future leaders: separating current performance from future potential. Too often, senior managers have difficulty disentangling strong results when dealing with current responsibilities, from strong capability to develop the skills required for senior leadership.

The GFI focuses specifically on those qualities that enable managers to fully exploit developmental opportunities – from mentoring to stretch assignments, to formal executive development programme. The cost effective, simple to administer evaluation tool enables your organisation to identify managers with the capacity and competencies to develop into true leaders.

Learning Styles Inventory (LSI)Everyone has their own way of learning. The Learning Styles Inventory (LSI) recognises individual learning preferences, while encouraging individuals to expand and apply their learning strengths. Understanding your own style – and that of other people – can help you tune into the needs of others so that you and your team work more effectively.

Based on Experiential Learning theory, this survey identifies preferred adult learning styles and explores the opportunities different styles

present for problem-solving, communicating and team-work.

Executive Competency Portfolio (ECP)The Executive Competency Portfolio (ECP) is a 360 degree online tool that measures 11 competencies critical to effectiveness in senior manager or executive roles. The competencies are organised into four key areas: building commitment, driving for success, sharpening the focus, and personal commitment. This tool is best used with senior level managers, typically director level and above.

Manager Portfolio (MP)The Manager Portfolio (MP) is a 360 degree online tool that measures 11 competencies shown to differentiate outstanding managers. Four key areas are assessed: managing

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oneself (managing one’s own behaviour to increase effectiveness), managing the team (including developing team members as well as holding them accountable), managing the work (achieving results), and managing collaboratively (competencies needed to interact effectively with others outside one’s team). This tool is best used with first-level through to mid-level managers. Sales Manager Portfolio (SMP)The Sales Manager Portfolio (SMP) is a 360 degree online tool that measures 11 competencies shown to differentiate outstanding sales managers. Three key areas are assessed: managing oneself (managing one’s own behaviour to increase effectiveness as a manager), managing the team (including developing team members, holding them accountable and fostering teamwork), and managing the sales process (achieving results including focus on the customer). This tool can be particularly helpful for new sales managers who have been promoted from individual contributor roles.

Influence Strategies ExerciseThis is a quick, easy-to-use tool that helps individuals identify the strategies that they tend to use in influencing others, evaluate their effectiveness and stretch their ability to impact others by developing alternative strategies.

There are no right or wrong strategies. All nine influencing behaviours can make communication more efficient and effective. No one influence strategy works in all situations – or with all people. The key is to be aware of what you can do and the impact it will have on the situation you are in.

Picture Story Exercise (PSE) – Personal MotivesOur Picture Story Exercise (PSE) assesses an individual’s critical social motives, three non-conscious concerns or needs that are shown to exert a powerful force in shaping all of our behaviours. The PSE explores an individual’s underlying need for meeting or exceeding personal standards of excellence (achievement); for maintaining close personal relationships (affiliation), and for having an impact or influence on others (power).



A thematic apperception test perfected over 30 years by Dr. David McClelland, the PSE identifies the participant’s specific motivation profile i.e. Achievement, Affiliation and Power.

*The PSE can only be administered by Hay Group consultants.

Personal Values Questionnaire (PVQ)Your values are determined by a combination of your upbringing, education, culture and work life. With an objective understanding of what’s important to you, you can better understand the choices you make about where to invest your time and energy. This may even explain why you always make time for some people, or activities, and never seem to get around to others.

Complementing the Picture Story Exercise (PSE), this questionnaire identifies the value factors that the participant believes are important in relation to the three motives that most influence his/her behaviour.

PathfinderPathfinder is a guided journey that makes the process of turning feedback into action easier and more fun than sitting at a desk with a blank pad and pen. It helps individuals explore and reflect on their feedback, identify the direction they want to take and then create and manage their own personal development plans. The system also includes automated email reminders to keep them aware of their progress and help them to maintain those good intentions.

Note: Pathfinder is available for ESCI, ILS and OCS.

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Our Development MatrixHay Group takes a systemic approach in developing organisational capability. Drawing on pioneering research and world-leading databases, we can help you ensure that your people are working in line with your strategy, in jobs that are appropriate to their skills. This will deliver results that both you and your people can see and appreciate.


Our Customisation Programme Approach

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Masterclass Workshop Series: Developing the Next Generation Workforce

Leadership Masterclass Workshop Series

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Coaching for High PerformanceTwo Days

Are you able to get the best performance out of your team? Can you help them achieve their business goals and your tar-gets simultaneously?

Hay Group helps organisations create a “high-performance” culture by helping managers and supervisors develop the skills and abilities of coaches. Performance coaching is important because it helps the company build future capabilities and im-prove personal “currency”. Performance coaching also prepares individuals for potential future assignments. Finally, coaching will encourage behaviours that are important in the future.

Benefits to you:

After attending this workshop, you will be able to

> understand their role and accountabilities as a performance and development coach to their employees

> effectively use their coach role in guiding and motivating performance

> examine the essential skills of coaching, including effective listening, and providing performance feedback

> prepare for and conduct a coaching discussion with an employee, having assessed one’s own strengths and areas for development through a self-assessment questionnaire

> provide effective performance feedback on a continuous basis and develop skills to reset directions, where necessary.

Who should attend:

> You cannot afford to miss this session if you are a manager or supervisor with staff reporting directly to you and you would like to increase their performance and effectiveness.

Workshop Outline

Module 1: Starting Point of Coaching 9Definitions and principles of coaching 9Roles of a great coach 9Qualities of a great coach

Module 2: Good Coach to Great Coach 9Knowing your leadership styles 9Demonstrate the right coaching techniques 9Develop meaningful coaching conversations 9Using appropriate coaching styles

Module 3: Advancing from Actual to Ideal

9Assessing developmental needs through prepared diagnosis 9Dissecting the coaching conversation

Module 4: Coaching for High Perfor-mance

9Creating Energy and Commitment to Change 9Building the right results through support 9Leading towards transformation towards higher performance 9Individual development plan

Leadership Masterclass Workshop Series Leadership Masterclass Workshop Series



Embarking on a Leadership JourneyOne Day

Want insights into your emotional intelligence and its impact on your ability to collaborate with and lead others?

Based on Hay Group research and the work of Dr Daniel Goleman, noted author and pioneer of emotional and social intelligence, this workshop offers participants key insights into their own emotional intelligence and its impact on their ability to collaborate with and lead others.

Using the renowned feedback tool, the Emotional and Social Competency Inventory (ESCI), the Embarking on a Leader-ship Journey workshop provides practice in implementing the concepts in real workplace situations, and helps key contribu-tors and front-line and middle managers create an effective development plan.

Benefits to you:

After attending this workshop, you are able to:

> understand the emotional foundation critical to effective leadership

> understand how emotions and behaviour affect their own performance and that of their team

> lead and collaborate more effectively across organisational boundaries

> build resilience needed to manage and adapt to workplace stress and change

> effectively manage diversity.

Complimentary tools include:

> 360° assessment (ESCI), including feedback from managers and peers

> Pathfinder, a web-based developmental tool

> E-learning modules

Who should attend:

> You cannot afford to miss this session if you are an individual contributor and first line manager.

Leadership Masterclass Workshop Series Leadership Masterclass Workshop Series

Workshop Outline

Module 1: Overview 9Obtaining fresh insights in how the brain and body work together 9ESCI model

Module 2: Building Foundations of Emotional Intelligence

9The four domains of ESCI 9Social awareness

Module 3: Moving Ahead 9Barriers of Emotional and Social Intelligence 9Strategies to develop ESCI to increase perfor-mance at work

Self-Awareness

SocialAwareness

Self-Management

RelationshipManagement

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Leadership Impact for Frontline ManagersTwo Days

Do your frontline managers understand their impact on team performance?

The behaviour of leaders has a huge effect on their team mem-bers’ motivation, innovation and productivity. It is the most influential factor in determining performance.

Seventy years of Hay Group research show that leadership style accounts for as much as 70 per cent of variation in organ-isational climate – and that climate can affect the bottom line by up to 30 per cent.

Our Leadership Impact for Frontline Managers workshop provides you with the tools to help your managers create a positive climate for their teams and improve business results.

Benefits to you:


> measure the effectiveness of your leadership styles

> demonstrate how your behaviour can impact performance and drive team results

> use the six leadership styles that great leaders rely on to create a high-performing climate.

Who should attend:

> You cannot afford to miss this session if you are a new manager (who has been managing a team for at least six months), or you are responsible for delivery or service and are measured on your team’s execution, performance and engagement.

Additional information:

Accreditation

If you are experienced in leadership development, with development programmes in place in your organisation, you can opt to be accredited* in our Inventory of Leadership Styles (ILS) and Organisational Climate Survey (OCS).


Workshop Outline

Module 1: An Overview 9Why leadership matters?

Module 2: Leadership Styles 9Hay Group’s six leadership styles 9Leadership styles in practice 9How managers impact their team

Module 3: Climate 9The six climate dimensions 9Climate in practice

Module 4: Coaching 9Overview and expectations 9Tasking and observed process


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By going through the two-day workshop and additional one day of accreditation, you will be able to experience what you can deliver to frontline managers in your organisation, and after the three-day programme, you will receive a full package of support materials** to assist you at every stage of delivering the programme to your frontline managers.

*This programme is offered to client organisations and the accreditation applies within that organisation only.

** Support materials include participant deck, facilitator materials and case study reports.

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Human Resource Masterclass Workshop Series

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Competency Based InterviewsTwo Days

“Tell me about a time when you …”

“Describe a situation when you …”

“Walk me through a situation where you …”

Competency Based Interview (CBI) is an interview technique to identify and assess the competencies of candidates for a particular job – whether you are seeking to hire, retain or reassign the candidate based on the premise that a person’s past behaviour is the best predictor of their future performance, this powerful technique is widely used also for identifying employees for further development.

This workshop is based on in-depth research by David McClelland and years of practical application with Hay Group’s clients globally. By consistently identifying measurable and replicable variables, organisations can increase their bottom line results by up to 120 per cent through developing or employing people who deliver superior performance.

Benefits to you: After attending this workshop, you are able to:

> understand how to relate the value of competencies to organisation results

> translate the competency modeling process into organisation applications

> get better mileage out of the interview process

Who should attend:

> You cannot afford to miss this session if you are a senior manager and HR professional involved in recruitment and development.

Workshop Outline

Module 1: Competencies Impacting Organisations

9Factors affecting organisational performance 9Hay Group’s approach to competencies 9Focus for integrated human resources man-agement

Module 2: Modeling and Interviewing 9Process 9Introduction to competency model building and data gathering process 9Features and advantages of CBI 9Components of CBI 9Eliciting useful interview data in CBI 9CBI protocol 9Classifying interview data 9Coding – The analysis of interview data for evidence of competences

Module 3: Further Applications of CBI 9Interview techniques 9Interview problems/ barriers and how to handle them 9CBI in development, performance manage-ment, succession planning

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Human Resource Masterclass Workshop Series Human Resource Masterclass Workshop Series


Masterclass Workshop Series: Developing the Next Generation Workforce

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Remuneration ManagementTwo Days

The Remuneration Management workshop will help you imple-ment and maintain a robust reward management system that supports your strategic organisational objectives.

It also provides the basic know-how using Hay Group method-ologies and other concepts to analyse, design and implement pay structures; and discusses real-life situations surrounding the sensitive issue of pay.

Benefits to you:


> understand components of a pay structure: salary as part of total remuneration, grading options, pay ranges, pay progression mechanisms, other features, and ‘traditional pay’ versus ‘new pay’

> analyse pay practice: scattergrams, lines of best fit, compa ratios, survey information and pay market comparison

> execute policy setting and costing: putting numbers to a policy and determining the cost of the policy

> review pay: distributing pay, performance-related pay, pay matrices budget controls.

Who should attend:

> You cannot afford to miss this session if you are a HR professional, generalist and reward specialist.

Workshop Outline

Module 1: What is Reward Management 9Overview 9Reward Management in the Business Con-text

Module 2: Reward Management Ap-proach

9Step 1: Job Sizing & Grading 9Step 2: Analysis of Internal Equity 9Step 3: Analysis of External Comparison 9Step 4: Develop Reward Policy 9Step 5: Implementation

Human Resource Masterclass Workshop Series Human Resource Masterclass Workshop Series

For RM & VID

Guaranteedcash

Annualvariable

Statutorybenefits

LTINon-statutorybenefits

Non-FinancialRewards

Business and

peoplestrategy

Businessperformance

Total reward strategy

Implem-entation

What are the needs of the company?

What are the needs of the employee?

Company values, performance requirements and needs for talent

Employee values, preferences and demographics

Engagement

Alignment Balancing needs of cost andperformance within those of talent development

Change management and negotiations

Understanding & Evaluating Jobs — SingaporeTwo Days

This highly demanded two-day workshop will equip you with world-class techniques of job analysis and job evaluation pro-cesses.

Through practical exercises, you will learn how to collect job information and analyse the job details. Also, be exposed and learn to use our Hay Group Guide Chart® – Profile Method of Job Evaluation for evaluating jobs at different levels and across different functions and industries.

Benefits to you:

After attending this workshop, you will be able to:

> understand the basis of Hay Group Job Evaluation Method and the process by which it is applied

> express job descriptions requirements appropriately for consistent and fair evaluation

> develop insights into the concepts underlying Hay Group method and its role in maintaining Hay Group Guide Chart evaluated-based structure within the organisation

> become a competent user of the Hay Group Guide Chart – Profile Method of Job Evaluation

Who should attend:

> You cannot afford to miss this session if you are a HR professional who deals with talent management, job analysis, benchmarking or involved in evaluating jobs within the organisation.

Programme requirements:

> To attend this course, your organisation must already be using the Hay Group Guide Chart-Profile Method.

> The course is aimed at new HR employees in the organisation or additional JE panel members only, not for organisations seeking to introduce our Job Evaluation methodology.

Workshop Outline

Module 1: Introduction to Jobs 9Why jobs exist 9How jobs connect to job holders

Module 2: Job Evaluation 9Principles of Job Evaluation 9What is and what is not Job Evaluation 9Why Job Evaluation is valuable to any organ-isation

Module 3: Sizing and Checking Evalua-tions of Jobs

9Hay Group Guide Chart – Profile Method of Job Evaluation and the use of Hay Points 9Reality and Relationship Checks in Job Evalu-ation 9Tactical to strategic applications of Job Evaluation in organisations

Human Resource Public Workshop Series



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Masterclass Workshop Series Calendar 2014




Workshops

No. of D

ays

January 14

February 14

March 14

April 14

May 14

June 14

July 14

August 14

September 14


Coaching for High Performance 2 16-17

Embarking on a Leadership Journey 1 9 3

Leadership Impact for Frontline Managers 2 11-12 15-16

Leadership Impact for Frontline Managers — Accreditation

1 13 17

Human Resource Masterclass Workshop Series

Competency Based Interviews 2 20-21

Remuneration Management 2 13-14 26-27 14-15

Understanding and Evaluating Jobs — Singapore

2 13-14 5-6 15-16

Enjoy 400% tax deduction or 60% cash payout for investment in training fees under the Productivity and Innovation Credit (PIC) scheme. For more information, please refer to www.iras.gov.sg/irashome/Picredit.aspx

For more information or any customised in-house programmes, please contact:Evelyn Taye| [email protected] / [email protected]| +65 6323 1668 f| +65 6225 2160w| www.haygroup.com/sg/training

All workshop dates are correct at the time of printing. While Hay Group will make every effort to contact participants on date changes, Hay Group reserves the right to change or cancel the dates without prior notice. All changes will be published on Hay Group’s website at www.haygroup.com/sg/training.

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Registration Form 2014



Hay Group Registration Form 2014

> As places are limited, confirmation will be on a “first-come, first-served” basis.

> Enjoy 400% tax deduction or 60% cash payout for investment in training fees under the Productivity and Innovation Credit (PIC) scheme. For more information, please refer to www.iras.gov.sg/irashome/Picredit.aspx

REGISTRATION AND PAYMENTReservations may be made via telephone or fax but will only be confirmed upon receipt of the relevant registration form(s) and payment. Full payment must be made before workshop commencement.

Enrolment will be closed once the maximum workable number of participants is reached. Payment by cheque should be crossed, marked A/C payee only and made payable to Hay Group Pte Ltd. The Hay Group office is at 1 George Street, #20-04, Singapore 049145.

CANCELLATION AND SUBSTITUTION POLICY: Cancellation made at least 5 weeks before the event is entitled to a full refund. Cancellation notified less than 3 weeks before the event will be subjected to 50% cancellation fees. No refund will be given if notice is less than 3 weeks prior to the commencement date. Transfers/Substitutions to other events can be made if required, but notice given must be at least 3 weeks before the start of the event originally booked. If less than 1 week’s notice is given, the above conditions apply.

For overseas participants, cancellation notified less than 3 weeks before the event will be subjected to 100% cancellation fees.

PROGRAMME CHANGES: Hay Group reserves the right to amend or cancel the event due to unforeseen circumstances. Participants will be notified in advance of the changes. Hay Group will not be responsible for costs incurred by participants when an event is cancelled. Please do not make any travel or hotel arrangements until you have confirmed with us that the event will take place.

FOR MORE INFORMATION: Please contact Ms Evelyn Tay at +65 6323 1668 or email [email protected] / [email protected].

Please reserve _________________ places for our company for the above mentioned workshop(s).

PARTICIPANT INFORMATION

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BILLING INFORMATION Please complete full details. Confirmation/Notification will be sent via email.

Company: Contact’s E-mail:

Address: Contact Phone:

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PLEASE FAX THIS FORM TO +65 6225 2160

Masterclass Workshop Series 2014

Workshop Date

APPLICABLE DISCOUNT: � Early bird (2 months prior to programme) — 10%

�Group (3 or more) — 10%

� Early bird + Group (3 or more) — 15%

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PLEASE FAX THIS FORM TO +65 6225 2160

Masterclass Workshop Series 2014

Africa Cape Town Johannesburg Pretoria

Asia Bangkok BeijingHong KongHo Chi Minh CityJakarta Kuala LumpurMumbaiNew Delhi SeoulShanghaiShenzhenSingaporeTokyo

Europe Athens BarcelonaBerlin BilbaoBirminghamBratislavaBristolBrusselsBucharestBudapest DublinFrankfurt

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DallasEdmontonHalifaxKansas CityLos AngelesMexico CityMontrealNew York MetroOttawaPhiladelphiaReginaSan FranciscoSan Jose (CR)TorontoVancouverWashington DC Metro

Pacific AucklandBrisbaneCanberraMelbournePerthSydneyWellington

South America BogotaBuenos AiresCaracasLimaSantiagoSao Paulo

About Hay Group

Hay Group is a global consulting firm that works with leaders to transform strategy into reality. We develop talent, organise people to be more effective, and motivate them to perform at their best. With 87 offices in 49 countries, we have helped thousands of clients, including private, public and not-for-profit organisations representing every major business category. We focus on change in order to help people and organisations realise their potential.

w | www.haygroup.com/sg

masterclass workshop series: developing the next ... and... · team effectiveness coaching...

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