Katherine Walter 314-681-8987 katie.g.walter@gmail.com

PROFESSIONAL PROFILE

Advising, teaching and training skills gained through working with individuals on their goals and plans as a Health Coach, NGO Volunteer, Mentor and Pathway Speaking Partner. Gained significant communication skills through time in higher education, experiences as a Health Coach, Mediator and NGO Volunteer. Developed organizational skills in each professional and volunteer capacity undertaken. Have a deep cultural awareness that is brought into each workspace from gaining experience working with individuals from a

variety of age groups, socio economic statuses, ethnicities, countries and religious backgrounds.

Interpersonal Communication Training Group Facilitation

De-escalation Mediation Research Experience

PROFESSIONAL EXPERIENCE Health Coach 2013-Present Take Shape for Life—Owings Mills, MD

Assist individuals with their goals relating to health and lifestyle choices. Through providing educational tools relating to obesity prevention and reduction, provide empowerment training for these individuals. See sustained improvement about 80% of the time.

Small Claims Court Mediator-Intern 2014-2014 University of Massachusetts-Boston – Boston, MA

Acted as a neutral third party in hearing 1-2 cases a week for fourteen weeks. Where about 47% of the cases were successfully mediated instead of returning to court.

Proficient in skills of interpersonal communication.

Research Assistant 2012-2014 Conducted research working for a Professor, finding relevant information from cognitive psychology to

help in development of the assessment tool for a study he was conducting.

Participated on a research team where each member was given subject matter to work on during the week. The team was given the opportunity to return and report on findings while consulting with the research on the best directions to take the study. Approximately 20% of the time, information the team brought was able to positively impact the study.

Customer Service Representative 2013-2013 Enterprise Holdings – St. Louis, MO

Fielded a high volume of calls aiding customers with troubleshooting their concerns from car reservations to auto insurance claims. Took each opportunity to remain calm, present and helpful.

Piano Teacher 2009-2012

Jerseyville, IL Launched my own piano studio, found and taught students where they advanced at a quick rate.

Provided a comprehensive learning environment to see to their greatest opportunities for success.

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Cashier 2012-2012 Walmart – Jerseyville, IL

Site Interpreter 2010-2010 Lewis & Clark Confluence Tower – Hartford, IL

Sales Associate 2008-2008 CATO Fashions – Jerseyville, IL

VOLUNTEER SERVICE Service Opportunity 2014-2016 Non-Governmental Organization – Tucson, AZ

Given assignment as a leader in charge of up to 10 colleagues in an area for 25% of total service time. Responsible for collecting and analyzing weekly key performance indicators relative to established goals. Used collected data for coaching and analysis of overall strategy relative to performance. Trained these 10 colleagues twice a month to improve output and individual performance.

Through paper records and subsequently digital records; the group kept track of persons interacted with and coded them based on progression.

Given additional responsibilities to teach, train and mentor other representatives. o Through these responsibilities discussed personnel information to assist supervisor in making

decisions for assignments of other representatives.

While working as a volunteer, utilized coaching skills and helped many colleagues set personal goals as well as goals to help productivity which frequently increased.

Was placed in leadership positions where the opportunity presented itself to work with colleagues in late adolescence to emerging adulthood struggling with self-harm and various mental diagnoses.

Volunteer 2015-2016 Community Foodbank of Southern Arizona – Tucson Metro Area

Assisted in the organization of food for shipment to outlying foodbanks.

Coordinated with local Foodbanks to ensure volunteer groups would be present.

Distributed commodities to individuals needing assistance.

Student Council President for Conflict Resolution Department 2013-2014 University of Massachusetts-Boston

Assisted in the coordination of orientation for new students Planned and coordinated new student events

Assisted in the coordination of visitors, volunteers and presenters for Academic Conferences

Contacted prospective students and talked with them about educational opportunities available with the program

Mentor 2013-2014 Brigham Young University-Idaho and Boston, MA Youth Program

Coached mentee on admissions processes for graduate programs. Assisted mentee as they navigated through each semester’s concerns and successes.

Through the Boston Mentor Program, worked closely with youth in their teens who faced struggles with self-harm, addiction, eating disorders and mental health issues.

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Pathway Speaking Partner 2012-2014 Brigham Young University-Idaho

Frequent opportunity presented itself to set goals with each student and measure their progress through assignments.

Worked with students to perfect English comprehension and pronunciation.

Summer Intern/Volunteer 2010-2010 Tri-County Counseling Center

Through supervision, assisted in the interview, intake and discussing of personal information for coding and placement of potential clients.

Assisted in group sessions for patients dealing with substance abuse, trauma and mental health diagnoses. The age range of patients we worked with varied from adolescent to late adult.

Assistant to the Director 2004-2007 Jersey Community High School

Over the course of four years, put in charge of the business office of the high school theatre department. Tracked and made record of financial sales of advertisements, t-shirts, meals and tickets for two shows a year.

EDUCATION

• Masters in Conflict Resolution, University of Massachusetts-Boston, Boston, MA GPA 3.6 • Certificate in Mediation, University of Massachusetts-Boston, Boston, MA • Bachelors in Psychology, Brigham Young University-Idaho, Rexburg, ID