mary lou 2016 resume

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Mary Lou Hartman 4015 Leatherwood Dr . Orange Park, FL 32065 904-422-7025 Cell Email [email protected] Summary of Qualifications Adaptable, resourceful professional with over 25 years travel industry. Consistent in delivering extraordinary customer service to high profile clients. Exceptional analytical, communication, and interpersonal skills both oral and written. Positive “can do” attitude in a challenging work environment where flexibility is a must. Excellent interpersonal skills in dealing with clients of diverse backgrounds. Superior ability to be proactive, accessible and responsive to clients’ needs. In-depth knowledge of hotel and industry trends. Superior ability to take a creative and analytical approach to problem solving. Skills Summary Air, car, hotel, rail, limo reservations Apollo, Datas II, Sabre, Worldspan systems Cruise and Tour packages Customer service and management experience Professional Experience October 2013 – Present American Express Travel, 10375 Centurion Parkway, Jacksonville, FL 32256 Vacation Consultant, Tour Department August 2006 – October 2013 American Express Travel, 10375 Centurion Parkway, Jacksonville, FL 32256 Destination Coordinator, Tour Department November 2003 – August 2006 BCD Travel, 4899 Belfort Rd, Jacksonville FL 32256

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Page 1: Mary Lou 2016 Resume

Mary Lou Hartman4015 Leatherwood Dr .Orange Park, FL 32065

904-422-7025 CellEmail [email protected]

Summary of Qualifications• Adaptable, resourceful professional with over 25 years travel industry.• Consistent in delivering extraordinary customer service to high profile clients.• Exceptional analytical, communication, and interpersonal skills both oral and written.• Positive “can do” attitude in a challenging work environment where flexibility is a must.• Excellent interpersonal skills in dealing with clients of diverse backgrounds.• Superior ability to be proactive, accessible and responsive to clients’ needs.• In-depth knowledge of hotel and industry trends.• Superior ability to take a creative and analytical approach to problem solving.

Skills SummaryAir, car, hotel, rail, limo reservationsApollo, Datas II, Sabre, Worldspan systemsCruise and Tour packagesCustomer service and management experience

Professional ExperienceOctober 2013 – PresentAmerican Express Travel, 10375 Centurion Parkway, Jacksonville, FL 32256Vacation Consultant, Tour Department

August 2006 – October 2013American Express Travel, 10375 Centurion Parkway, Jacksonville, FL 32256Destination Coordinator, Tour Department

November 2003 – August 2006BCD Travel, 4899 Belfort Rd, Jacksonville FL 32256(Worldtravel/BTI)Corporate Travel Specialist, Deloitte Account

October 2000 – March 2002Rosenbluth Travel, Jacksonville FL Corporate Travel Specialists, Merck Pharmaceuticals

August 1997 – October 2000Carlson Wagonlit Travel, 4477 Roosevelt Blvd, Jacksonville FL 32210Corporate/Leisure Travel Specialist

References available upon request