marketing solutions
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Are you looking at enhancing customer experience?
Creating the right experience is a compelling differentiator
Technology allows your businesses to deliver an enhanced customer experience
Enhance customer engagement and experience with Marketing Solutions
Hosted IVR SMS Solutions Toll Free Services Call Register Services
How can Hosted IVR help enhance customer experience? • Customers can select and connect with the
most relevant business process
• Time spent resolving queries is significantly lower
• Proper segmentation can allow for improved
efficiency of customer service/sales teams
• The right experience can be created for distinct
audiences
Why should my business consider using Hosted IVR?
Fully-customisable IVR menu It can be tailor-made to suits your business requirements
Keeps costs down Zero infrastructure costs, it is completely hosted by the service provider
To stay technologically relevant It is the service provider’s responsibilityto keep the infrastructure and technology up to date
ProfessionalismIt helps you present a professional front at alltimes to your customer
Real-time updates Real-time monitoring and analysis of call traffic
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• Customers can connect and respond to your business by just ringing a number • Customer data is captured instantly and shared with the relevant team • Responses to a dial-in may be automated and could include an outbound call or SMS
How can Call Register Service drive engagement?
Why should my business invest in Call Register Service?
Automated management No need for resources to manage the end-to-end process
Zero infrastructure investment Completely hosted by the service provider
Painless deployment Quick and easy
Value for money Robust and scalable solution with limited annual maintenance costs
Futuristic technology There is no worry of technology obsolescence as it is completely hosted by the service provider
How can SMS Solutions improve customer engagement?
• Reach out to customers with ease, on-demand
• Automate SMS notifications for key customer actions
• Create effective interactive communication for
business processes
• Only pay for delivered messages
Why should my business choose an SMS Solution?
Customised accessAs per requirement
Advanced security High level of security information
One stop solution For all application and connectivity needs
Flexi-pricing Increased control on costs and volumebased discounting
How can Toll Free Service improve business accessibility?
• Customers can call in to directly to resolve queries/issues • Any-time access, from anywhere • Free of cost to customer
• Pinpoint and improve inefficiencies and garner opportunities for potential sales
Why should my business deploy a Toll Free Service?
Flexible subscription From and postpaid wireless or wireline option
Analytical reports Improved service delivery thanks to detailed call analysis reports
Customer satisfaction Your business is always reachable, boosting customer satisfaction
Routing preferences Can be changed at any time
User-friendly interface Call routing can be managedeasily on a real-time basis
Find us on
Email : [email protected]
Call : 1800 266 1800
Visit : www.tatadocomo.com/business
To know how you can benefit from the Marketing Solutions on offer from Tata Docomo Business Services: