mark miller - resume 2016
TRANSCRIPT
Mark Miller 13013 Caenen, Overland Park, Kansas 66213Home 913-814-8070 Mobile [email protected]
Summary Accomplished senior business manager with extensive communications background, business development/sales, network operations, information technology, program/project management and access services. Solid track record in delivering strategic corporate initiatives ahead of schedule and on budget. Technically proficient in wireless/wireline technologies and network infrastructure.
Experience
Sprint Corporation 2011 - 2015Sprint Corporation (NYSE: S) is a leading Wireless/Wireline company with 54 million customers based in Overland Park, Kansas.
Sr. Program/Project Manager - Network Supplier Services (NSS) Key member of a specialized team that designed and negotiated services and costs
modeling for a $15B program to upgrade Sprint’s network.o Partnered with strategic organizations to accomplish the following:
Identify technical requirements and statement of work for all parties. Developed language for RFI/RFP. Developed unit cost/pricing model for service providers. Created Master Service Agreement and other key contracts.
Led a team of diverse subject matter experts to create/define contractual working level agreements with large OEM’s (Samsung, Alcatel-Lucent and Ericsson Inc.).
Interfaced with prominent decision makers within Samsung, Alcatel Lucent and Ericsson.
Managed On-Site build-out and deployment of next generation equipmento Specialized in the following:
RF and Small Cell deployments. Distributed Antenna System (DAS).
Exceptional customer facing professional skill sets. Led a team with an emphasis on upgrading/converting top 100 In-Building customers
as part of overall build out.
Prairie Marketing, LLC 2009 - 2011Prairie Marketing provides sales relationship management services based in Overland Park, Kansas
Executive Director Business Development Managed C-level relationships with key decision makers within Telecommunication,
Sales Force Management and Professional Service providers. Maximized knowledge and relationships associated with 22 year career with Sprint. Negotiated contract renewals and channel partners
Mark Miller resume (page 2)
Sprint Corporation 2008 - 2009Sr. Manager - Business Funding Product & Marketing Oversee budget process for product platforms, enhancements and strategic initiatives. Manage corporate strategic pipeline of projects associated with Product Development,
Product Enhancement, and Business Operations. Lead meetings with key customers (can discuss specifics but customer names are
proprietary) to maintain and develop product enhancements to meet unique business requirements
Sprint Corporation 2007 - 2008Sr. Manager Product Concept & IdeationEvaluated future technologies associated with wireless industry standards.Product/Client Ideation (AOL, EarthLink, Dish Network, T-Mobile, Disney, ESPN etc.)
proposed conceptual product and service offerings resulting in greater “Share of Wallet”
Identified and reduced/eliminated internal network elements to assist in reducing capital and/or expenses.
Sprint Corporation 2005 - 2007
Sr. Manager of Tactical Corporate ProjectsKey member of “white room” team to optimize operational strategies and processes for
Local, Long Distance and Wireless.Developed process/procedures that was adopted by Sprint as “Best in Class”Reduced network operational expense and capital by 40%Sprint Corporation 2003 -
2005Sr. Manager Technical Staff, Network OperationsLead Network Operations team of 7 managers and 43 individuals that managed end-to-
end break-fix responsibilities associated with Sprint’s Enhanced Services Product portfolio.
Managed 7x24 operations center - multiple network platforms.Led specialized team to re-engineer strategic customer internal networks (TWC, Disney,
Dish Network, etc.).Led specialized team to re-engineer the Canadian government telecom infrastructure
network. $300M 2 year contract. 200% increased revenue’s.Led re-engineering team focused on customer call center needs and government
regulations. We reduced operational expense by $13M.Sprint Corporation 1997 -
2003Sr. Manager National Network Facilities GroupLed specialized restructuring team - 6 managers and 63 staff that improved Sprint
internal process and procedures.Lead strategic planning initiative to identify financial cost saving improvements and
increase Sprints internal telecom revenues.Identified and removed over $400M in unnecessary telecommunication expensesSprint Corporation 1994 -
1997Sr. Manager Sales Application Support
Directed national sales organizationManaged pre/post sales staffSold 22 State Association programs $32M. Developed unique sales channelSprint Corporation 1991 -
1994National Accounts Sales Executive Top 2% of sales associates three years in a row. Recipient of multiple sales awards
EducationCentral Missouri State University (Warrensburg, Missouri) 1980 - 1984 Business Economics – Business Administration