Mark Casselman

6907 SW 115 Place, Unit F40 Miami, Florida 33173 Phone: 305-302-5651

E-mail: mark_casselman@hotmail.com

Core Strengths Over six years of managerial skills with heavy focus on training

Strong analytical skills, ability to work well with others, team player and extremely energetic

Communication and excellent intrapersonal abilities

Scheduling skills which require patience and intense work ethics

Computer Proficiency in various scheduling programs & Microsoft Office

Proficient in English and in French, and planning to take courses in Spanish

Education

Valleyfield College - Administration – Valleyfield, P.Q. (1985-1986) General Administration courses focusing on business.

Cites des Jeunes High School – High School Diploma – Valleyfield, P.Q. (1980-1985) Diploma completed.

Experience

Assistant Manager, Workforce Planning & Scheduling ( July 13,2015 – July 29,2016)

Image Photo Services (Doral, Florida))- Current salary 55,000 per year

Duties include managing the crew member schedules based on nationality, language and business

requirements. Liaise with the Revenue Management departments for required planning and

objectives down line. Preparation and processing immigration documentation which requires

extensive research to ensure all requirements are met for each port entry. Communication with all

port agents, travel coordinators and management onboard the ships to prepare the scheduling of the

various employees. System knowledge of Adonis, Oracle, E1, Timatiweb. RCI and CEL ship

familiarization. Travel restriction knowledge of Seafarer.

Crew Scheduler (December 2014 – July, 2015)

Miami Air Inc. (Miami, Florida))- Salary at departure 45,000 year

Duties include monitoring the daily flight requirements for the Pilots and Inflight crew for a very

intense and busy charter operation. Provide effective and timely communication with all flight crews

as it relates to the scheduling or re-scheduling activity. Ensure that crew members have stayed in

compliance with all flight and duty time limits and take measure to correct if needed. Compile

information and prepare reports of the operations for management. In addition, work closely with

the travel department and other operational departments so that all the pertinent information is

communicated in a timely fashion.

Crew Scheduling Training Manager (June 2014 –November 2014)

Air Canada (Toronto, Ontario)- Salary at departure- 72,500 CAD per year

Manage the training for the flight operations crew scheduling group after classroom training. Duties

include training new personnel on how to problem solve various situations which can include flight

delays, change of crew and cost savings for the company. Excellent communication skills, strong

organization and listening skills are required in order to be able to train the personnel properly in a

lucrative and intense environment. Multi-line phone and computer usage at all times to be able to

keep the airline and their crew working properly and efficiently.

Operations Support Specialist (January 07,2013 –December 2013)

C.A.T. (Coteau du Lac, P.Q.)

Manage the operations office during off hours. Trace pickups and deliveries for various truck drivers

and ensure proactive communication of any transportation delays. Work with the shippers,

consignees, load planners and drivers to ensure that service requirements are being met in a timely

fashion. Heavy phone volume and quick problem solving was required. Strong client relations was a

must.

Crew Scheduling Specialist – Flight Operations (2004-2012)

Air Canada (Saint-Laurent, P.Q) Monitor daily and future flight crew requirements and re-schedule if necessary. Provide effective and

timely communication with all flight crews as it relates to the scheduling or re-scheduling activity.

Analyze irregular operations and make effective decisions. Interpret and administer the ACPA

agreement and C.A.R. regulations, and ensure that crew members have stayed in compliance with all

flight and duty time limits and take measure to correct if needed. Compile management information

and prepare reports of the operations for management.

Crew Scheduling Duty Manager (1999-2004)

Air Canada (Saint-Laurent, P.Q)

Manage employees both in crew scheduling and flight attendant groups and the operations within the

crew scheduling group. Maintain a team environment to ensure all employees worked collectively

and efficiently. On occasion, did light training to ensure employees were prepared especially during

periods of heavy volume. Prepared employee evaluations and periodic discussions on job

performance..

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Cargo Route Controller Manager (1996 – 1999)

Air Canada (Saint-Laurent, P.Q.)

Coordinated and managed the yield revenue for the Canadian and the flights into the United

Kingdom. This included ensuring that the yields met the guidelines set for the cargo division in

maximizing the cargo per flights. Ensure that the allocations set up for the year were used and

guidelines met. Communication with the sales staff system-wide to assist with their requirements.

Crew Scheduler Inflight Service (1988 – 1996)

Air Canada (Saint-Laurent, P.Q) Worked with the inflight crew to ensure the scheduling and re-scheduling requirements were met in

a timely and efficient manner. Coordinated crew hotels and other alternative travel arrangements as

needed. Monitored daily flights and crew requirements to ensure the operation ran smoothly and no

revenue loss was generated. Excellent communication skills and professionalism required at all times.

Updated and maintained all union related information to avoid any misinterpretation.