marius schmidt

CURRICULUM VITAEMARIUS SCHMIDT

PERSONAL INFORMATION

Surname : Schmidt

First name : Marius

Identity number : 8805205062080

Date of birth : 20 May 1988

Gender : Male

Home address :13 Trimborn Ave Sherwood Gardens

Brakpan North1545SOUTH AFRICA

Contact : +27 79 872 0457

marius.schmidt23

[email protected] [email protected]

Home language : Afrikaans

Other languages : English

Nationality : South African

Transport : Own

Valid Driver’s license : Code 8

Criminal offences: None

Health : Excellent

EXECUTIVE SUMMARY

Current position: Systems Administrator / First and Second line support within the IT industry. Service Desk Administrator on Manage Engine Service Desk Plus

mailto:[email protected]

4 years’ experience in fist line Support, Remote Desktop Installations, Providing technical Support.3 Year experience in second line Support from the procurement environment within the mining industry.

ANGLO AMERICAN PLATINUM ROYAL BAFOKENG PLATINUM HELIOS TOURS AFRICA

I am currently responsible for uploading and updating the authorisation Systems. Uploading new users and sending Authorisation Forms on for approval as required, Registering users to access the system, password resets, Referring clients to book training and providing training as well as updating training information of users who attended the course, changing and configuring connection documents, Remotely Installing and configuring Programmes, Support in Procurement environment for Anglo American (Platinum) as well as Royal Bafokeng (Platinum) and all Business Partners. EHL, DRA, MDM, Worleyparsons. Working with other departments within Anglo / Royal Bafoken and Netfactor to resolve problems on both Procurement and on server level and providing feedback to the user and other departments. I also deal with VPN connections from the Royal Bafokeng side

(Anglo Platinum)HP Open View Service Centre – Logging Calls on the users behalf for all IT Related Problems, as well as Managing Calls Assigned to me.

I have been added to new projects as a service desk administrator using Manage Engine Service Desk Plus, I am responsible for managing the service desk for an international company Helios Towers Africa who supporting telecoms growth by providing mobile network operators and data network provider. My responsibility is to log calls assign calls as well as managing, update and closing calls. I also provide training on the system to the onsite L1. There are numerous sites. London UK Head office, Ghana, DRC, Tanzania, Chad, CongoB. I also do some level 1 support like creating user account as well as mailboxes for new users granting them specified access as well as creating distribution groups and adding relevant members to the group. I am also responsible for managing the technicians to insure that they manage their calls according to SLA there for there is no calls violating in the system. We have also pulled in some other clients that Quinedge are doing IT support for into service desk so they can log their calls. Here is a list of these companies: Tidy Files, Denovo, Afrilek, Areva.

I have also been completed a new project for Royal Bafokeng for new lines that has been installed from the Data Centre to all EPCM Business Partners BRPM, EHL, DRA, MDM, Worleyparsons. Dealing with Internet Solutions as the Service provider, providing all required information to IS as well as assisting EPCM IT departments with required information and assisting with the scheduling of site visits and the installations of lines. Insuring a successful cutover to the new lines also testing Lotus Notes and email to insuring there is no impact on business. This project was completed on time with no impact on business and no problems.

Possibility of New Lotus Note contract

There is a possibility of a new contract with a mining company called RSV, planning is in the pipeline.I would have the same duties and responsibilities as I do for Royal Bafokeng Platinum.

Other functions include:

Delivering service on time, within budget but most importantly to the highest quality.

Building and maintain customer relationships and drive service delivery.

Providing technical assistance to first line Support.

Providing strategic and operational reporting to clients to enable them to make informed decisions.

Arrange site visits to resolve persistent or high impact problems.

I am strongly governance orientated and working together with colleagues to ensure best business practices are adhered to. Extensive experience on procurement processes within the mining industry.

I am SLA bound on all projects and achieve 100% SLA throughout all clients.

*SYSTEMS ADMINISTRSATOR TITLE- First Line Support-Second Line Support-Lotus Notes Trainer-Service Desk Trainer-Lotus Notes Administrator-Service Desk Administrator-some basic L1 experience

EDUCATIONAL QUALIFICATIONS

SECONDARY LEVEL

Last school attended : Protea (Private School)

Year : 2007

Highest standard passed : Standard 10 (Grade 12)

Subjects passed : Afrikaans English Typing Law Home Economics

Business Studies

TRAINING

Courses attended : Graphic and Web Site Development (2008) CTU Boksburg

(GRAPHIC AND WEB DESIGN) NQF LEVEL: 4 Certified Internet Web Professional (CIW)• FLASH• DREAMWEAVER• PHOTOSHOP• INDESIGN• FIREWORKS• ILLUSTRATOR• ACROBAT

Certified Lotus Professional (CLP) • IBM LOTUS NOTES • Series: 847 • Series: 848 • Series: 849

FUTURE STUDIES

Courses : Comptia A+ Certification Exams Comptia N+ Certification Exams

This is one of my goals in the future but currently I can’t afford the course

If I can get the opportunity to study through a company I would gladly take the opportunity

WORKEXPERIENCE

COMPANY : 3@1

POSITION : GRAPHIC DESIGNER

OWNER NAME : JANE NOTHNAGEL

CONTACT NUMBER : 082 338 0092

REASON FOR LEAVING : CONTRACT TERMINATED

COMPANY : JML CRAFTS

POSITION : CARPENTER

OWNER NAME : LORNE POTGIETER


REASON FOR LEAVING : FURTHER MY CAREER

COMPANY : ABOVE AND BEYOND CONCEPTS

POSITION : DOMINO ADMINISTRATOR

OWNER NAME : TRACY HEYDENRICH


REASON FOR LEAVING : CONTRACT TERMINATED

COMPANY : QUINEDGE

POSITION : SYSTEMS ADMINISTRATOR

OWNER NAME : RICHARD LEWIS


REASON FOR LEAVING : SEEKING NEW OPPORTUNITY

REFERENCES

ABC – ABOVE AND BEYOND CONCEPTS

Tracy Heydenrich (key account manager) 083 324 9034

QUINEDGE

Richard Lewis (Operations Director / CEO) 082 601 0223

SKILLS MATRIX

SPECIAL REQUIREMENTS

Extensive knowledge of Service Desk Support from the Information Technology Industry

Excellent up to date knowledge of Lotus Notes and Domino Administration

Excellent computer literacy

Basic knowledge of networking

High customer oriented approach

Excellent Telephone Etiquette

High Attention to Detail

Budget Awareness

COMPETENCIES

Expert knowledge of LAN/WAN

Excellent levels of energy with the ability to handle pressure

Excellent communication skills (verbal and written)

Goal Driven and Self-motivating

A professional and neat appearance

Basic written support feedback skills

Excellent interpersonal skills

Problem-Solving Ability

Trouble-Shooting Ability

Ability to prioritise

Good self-confidence

Good memory

Punctuality

EXPERIENCE

2 years from a Support Desk

Environment from the IT Industry

QUALIFICATION

Grade 12

Technical Aptitude

marius schmidt

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