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Sunday, December 16, 2012 ManpowerGroup capabilities “A powerful region with great potential” Ukraine

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Page 1: Manpower Group

Sunday, December 16, 2012

ManpowerGroup capabilities“A powerful region with great potential”

Ukraine

Page 2: Manpower Group

ManpowerGroup | 19 September 2011 2

Winning in the Human AgeManpowerGroup Vision

Page 3: Manpower Group

Sophistication of Offerings is Increasing

Page 4: Manpower Group

ManpowerGroupTM is the world leader in innovative workforce solutions. We leverage our global reach and local expertise of tens of thousands of people across more than 80 countries, making it possible for businesses to access the talent they need when they need it.

ManpowerGroupTM Solutions provides clients with human resources outsourcing services primarily in the areas of large-scale recruiting and outcome-based workforce-intensive initiatives, thereby sharing in the risk and reward with our clients.

ExperisTM is the global leader in professional resourcing and project-based workforce solutions. With operations in more than 50 countries, we deliver 53 million hours of professional talent specializing in IT, Finance and Engineering to accelerate clients’ businesses each year.

Right Management® is the global leader in talent and career management workforce solutions. Through our innovative and proprietary process, we leverage our expertise to successfully increase productivity and optimize business performance..

Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the personal flexibility and agility businesses need with a continuum of staffing solutions.

Page 5: Manpower Group

Innovative Workforce Solutions that Power the WOW

We power the world of work through innovative workforce solutions:

We help our clients win.

Page 6: Manpower Group

The leader in global service delivery

With a footprint of nearly 3,900 offices in 80 countries and territories, we provide local, national and global companies with the experts who understand market-specific labor customs, regulations, tax laws and economic trends.

U.S. & Canada950 Offices

Mexico, Central America & Caribbean98 Offices11 Countries/Territories

South America163 Offices10 Countries

Europe/Africa2,538 Offices38 Countries/Territories

Asia Pacific244 Offices15 Countries/Territories

Middle East9 Offices6 Countries

Page 7: Manpower Group

ManpowerGroup Russia&Region

RussiaKazakhstan

UkraineBelarus

12 Offices in Russia&Region12 Offices in Russia&Region

Successful operations since 1994Successful operations since 1994

9500+ associates/ 1200+ clients9500+ associates/ 1200+ clients

Page 8: Manpower Group

• HR Audit (Administration, Labor Legislation, Labor Safety, Recruitment Models, etc.)

• Planning and Optimization of Staff Size, Workforce strategy

• Employment branding

• Organizational management

• Channel Salary Surveys

HR-ConsultingHR-Consulting

• Professional and Soft skills testing

• Competency Models Development

• Complex evaluation of new applicants

• Assessment and Development Centers

Assessment & Testing

• Customized job-specific training for clients

• Skill Building Programs

• Leadership development

Training & Development

• Outstaffing

• On-site HR services

Outstaffing

• Implementation & support services

• Organizational transition planning

• Redeployment, outplacement

Career Transition

• Professional Recruitment

• Executive Search & Selection

• Temporary Staffing Services

• Mass Recruitment

• Volume Recruitment

Search and Selection

ManpowerGroup Services

Page 9: Manpower Group

Recruitment Department Structure

Manpower Professional Manpower

Automotive Finance & Accounting

Logistics & PurchasingHR & Administrative

Legal

Industrial IT & Telecom

Entry level clerical positions Temporary Employees

Sales & Marketing

(FMCG, B2B, Retail)Banking & Insurance

Pharmaceutical & Medical Hospitality

Oil & Gas Construction & Real Estate

Mass Recruitment Industrial Mass Recruitment

Executive Recruitment

Page 10: Manpower Group

Training / Certification (if required)

Training / Certification (if required)

Candidate’s Flow Candidate’s Flow

Executive Search

Referrals Advertising

Internet

High Schools

Phone Interview

Phone Interview

1st Interview1st Interview

Assessment - Center, TestingAssessment - Center, Testing

Signing of Labor Contract with

ManpowerGroup (if required)

Signing of Labor Contract with

ManpowerGroup (if required)

Preliminary Examination

Preliminary Examination 2nd Interview2nd Interview

ManpowerGroup Project Team CV screeningCV screening

ProfilingProfiling

EmploymentEmployment

ManpowerGroup Database

Recruitment Flow Chart

Page 11: Manpower Group

Our process to find and match the right

candidates uses

Tiers of selection

1

33 12

3

The Candidate Experience

All potential candidates are screened to ensure we are able to find them gainful employment. We also undertake full interviews, assessments and references with each applicant.

Candidate Attraction

Multi-channel approach to attract candidates via a diverse range of mediums including internet based attract campaigns, referrals from existing staff and high street branches across Europe.

Candidate Care and Management

Suitable candidates receive a full job pre-brief and we can tailor an induction package for individual requirements. Our employees will also receive ongoing performance evaluations and free training and up-skilling packages.

Candidate RecruitmentTalent Match selection process

Page 12: Manpower Group

• Professional Recruitment

• Mass Recruitment

• Staffing

Manpower : Capabilities

Page 13: Manpower Group

Temporary Staffing

With Temporary Staffing service, ManpowerGroup supplies the Client with skilled, efficient and productive employees who understand the value of performing high quality work.

RESULT

CLIENT

Recruitment

Placement / Replacement

Employment / Laying off

Management & Control

Overall

Process Management

Payrolling

ManpowerGroup

Administrative Processing

Page 14: Manpower Group

Outstaffing

With this Service, ManpowerGroup becomes an employer for the people whom the Client wants to work for the company but who are to be employed indirectly.

Recruitment

Placement / Replacement

Employment / Laying off

Management & Control

RESULT

Overall

Process Management

Payrolling ManpowerGroup

CLIENT

CLIENT

Administrative Processing

Page 15: Manpower Group

Services and Solutions

Services Solutions

Simple Complex

Page 16: Manpower Group

End-to-End Solutions for the Employment Lifecycle

• Comprehensive range of solutions

• Increase productivity through improved quality, efficiency and cost-reduction strategies at every stage of your business evolution

• Concentrate on your core business activities - leave the rest to us

ManpowerGroup Solutions

Page 17: Manpower Group

Talent Based Outsourcing

• Talent Based Outsourcing is not a specific offering. TBO is a commitment to craft a solution that responds to a specific client need. It may be specific enough to be characterized as an offering (contact centers) and may be comprised of core and adjacent capabilities (e.g. HR expertise, process expertise etc.)

• In Talent Based Outsourcing solutions, we deliver and manage flexible, competitively-priced teams of talent to deliver a discrete task, function or service. Most of the time, this solution is closely integrated in our client’s operations, a concept which we call in sourcing.

• We provide this offering in many different areas, such as:• Contact Center solutions• Fix and Repair solutions• IT Help Desk solutions• Cost per unit solutions within manufacturing

or logistics sectors

Page 18: Manpower Group

Talent Based Outsourcing

ReceptionReception

ClientClient

ManpowerGroupManpowerGroup

HR AdministrationHR Administration

RecruitmentRecruitment

Project CoordinatorProject Coordinator

FloatersFloaters

Permanent Recruitment

Permanent Recruitment

Temporary Recruitment

Temporary Recruitment

Search & Selection

Maintenance of function

Trainings

HR Administration

Management

Key Account ManagerKey Account Manager

DatabaseDatabase

Page 19: Manpower Group

RPO

• Recruitment Process Outsourcing is an offering that allows us to take on all or part of a client’s permanent recruiting operations, potentially including: workforce planning, recruiting strategy, sourcing and screening, candidate assessment, interviewing, candidate management, offer negotiation and on-boarding.

Targeted assistance for components of the recruiting process

•Consulting

•Sourcing

•Screening

•Interviewing

•Interview scheduling

•May include Contract

Recruiters

•Short or long term

Address a seasonal or business need for large-scale ramp-up

•Includes event based or

volume hiring

• Enterprise-wide or skill,

geographic, business unit

specific

• Borderless Talent Solutions

Complete support – from process design through on-boarding

•Enterprise-wide hiring.

•Skill, geography or business

unit targeted

• Change management and

technology as part of the

solution

• Multi-year contracts

• Borderless Talent Solutions

End to End Enterprise

RPO

Project RPO

Recruitment Support

Page 20: Manpower Group

Consulting

ManpowerGroup offers a wide range of consulting services:

• Recruitment Audit• HR Audit• Planning and Optimization of Staff Size• Competence Assessment of Candidates and Personnel • Loyalty Assessment of Personnel• Development of Competency Models• Call Center Organization / Audit• Labour Safety Organization / Audit• Labour Legislation Organization / Audit • Career Transition Consulting• Specialized Salary Surveys• as well as a number of other offerings.

Page 21: Manpower Group

• Key Account Manager (KAM) is responsible for ensuring consistent and efficient delivery of Services to the client, also KAM is responsible for all contractual issues that might arise.

• Recruitment Consultants – ManpowerGroup specialists, who are focused on the special segments of business as: Retail, Automotive, Sales, Marketing, Finance & Banking, IT & Telecom, Logistic, B2B, and HR and many others.

Work flow with our clients

Page 22: Manpower Group

Engagement Call with hiring manager

Candidate(s)Submission

Candidate Sourcing

Behavioral Based / In-depth

Interview

Talent assessment

Client Interview scheduling activities

Verifications and

references

Offer/contract management

activities

On-boarding activities

Full recruiting process life cycle

Page 23: Manpower Group

Full recruiting process life cycle

Engagement Call with Hiring Manager

Engagement Call with Hiring Manager

Talent AssessmentTalent Assessment

Candidate SourcingCandidate Sourcing

• reviewing the job requirements • establishing success profiles• understanding department structure and

culture• setting timing and communications protocols• reviewing recruiting strategies

• reviewing the job requirements • establishing success profiles• understanding department structure and

culture• setting timing and communications protocols• reviewing recruiting strategies

• building a specific sourcing plan to maximize all available sourcing channels

• executing the sourcing plan to identify prospective candidates

• building a specific sourcing plan to maximize all available sourcing channels

• executing the sourcing plan to identify prospective candidates

• using various prescreening responses or assessment results to assess candidate

• using various prescreening responses or assessment results to assess candidate

Behavioral Based In-depth Interview

Behavioral Based In-depth Interview

• obtaining an accurate measure of past performance

• determining if the candidate possesses the desired characteristics / soft skills

• obtaining an accurate measure of past performance

• determining if the candidate possesses the desired characteristics / soft skills

Candidate Submission(s)Candidate Submission(s)• submitting candidates who have passed the

assessment and interview steps• submitting candidates who have passed the

assessment and interview steps

Full recruiting process life cycle

Page 24: Manpower Group

Full recruiting process life cycle

Client Interview Scheduling Activities

Client Interview Scheduling Activities

Offer/Contract Management Activities

Offer/Contract Management Activities

References/VerificationsReferences/Verifications

• managing scheduling and communication activities between the candidate and the hiring manager

• obtaining scheduling preferences• assisting in developing and coordinating interview

teams

• managing scheduling and communication activities between the candidate and the hiring manager

• obtaining scheduling preferences• assisting in developing and coordinating interview

teams

• confirmation of work history provided by candidate• independent assessment of prior work

performance

• confirmation of work history provided by candidate• independent assessment of prior work

performance

• preparing of the written offer letter or contract document

• handling verbal extension of the offer / contract• any negotiation activities

• preparing of the written offer letter or contract document

• handling verbal extension of the offer / contract• any negotiation activities

On-boarding activitiesOn-boarding activities• New Hire Paperwork• Equipment and System Access Requests• Warm e-mails and calls to New Hire prior to First

Day

• New Hire Paperwork• Equipment and System Access Requests• Warm e-mails and calls to New Hire prior to First

Day

Page 25: Manpower Group

Company alignment – core values, industry leaders

Proven global managed services programs

Scalable and flexible solution capability

Approach to global analytics coupled with industry thought leadership

Financial strength and stability

Strong and experienced dedicated account team

Benefits of Partnering with ManpowerGroup

Page 26: Manpower Group

Thank you!

www.manpower.ru