manpower group
TRANSCRIPT
Sunday, December 16, 2012
ManpowerGroup capabilities“A powerful region with great potential”
Ukraine
ManpowerGroup | 19 September 2011 2
Winning in the Human AgeManpowerGroup Vision
Sophistication of Offerings is Increasing
ManpowerGroupTM is the world leader in innovative workforce solutions. We leverage our global reach and local expertise of tens of thousands of people across more than 80 countries, making it possible for businesses to access the talent they need when they need it.
ManpowerGroupTM Solutions provides clients with human resources outsourcing services primarily in the areas of large-scale recruiting and outcome-based workforce-intensive initiatives, thereby sharing in the risk and reward with our clients.
ExperisTM is the global leader in professional resourcing and project-based workforce solutions. With operations in more than 50 countries, we deliver 53 million hours of professional talent specializing in IT, Finance and Engineering to accelerate clients’ businesses each year.
Right Management® is the global leader in talent and career management workforce solutions. Through our innovative and proprietary process, we leverage our expertise to successfully increase productivity and optimize business performance..
Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the personal flexibility and agility businesses need with a continuum of staffing solutions.
Innovative Workforce Solutions that Power the WOW
We power the world of work through innovative workforce solutions:
We help our clients win.
The leader in global service delivery
With a footprint of nearly 3,900 offices in 80 countries and territories, we provide local, national and global companies with the experts who understand market-specific labor customs, regulations, tax laws and economic trends.
U.S. & Canada950 Offices
Mexico, Central America & Caribbean98 Offices11 Countries/Territories
South America163 Offices10 Countries
Europe/Africa2,538 Offices38 Countries/Territories
Asia Pacific244 Offices15 Countries/Territories
Middle East9 Offices6 Countries
ManpowerGroup Russia&Region
RussiaKazakhstan
UkraineBelarus
12 Offices in Russia&Region12 Offices in Russia&Region
Successful operations since 1994Successful operations since 1994
9500+ associates/ 1200+ clients9500+ associates/ 1200+ clients
• HR Audit (Administration, Labor Legislation, Labor Safety, Recruitment Models, etc.)
• Planning and Optimization of Staff Size, Workforce strategy
• Employment branding
• Organizational management
• Channel Salary Surveys
HR-ConsultingHR-Consulting
• Professional and Soft skills testing
• Competency Models Development
• Complex evaluation of new applicants
• Assessment and Development Centers
Assessment & Testing
• Customized job-specific training for clients
• Skill Building Programs
• Leadership development
Training & Development
• Outstaffing
• On-site HR services
Outstaffing
• Implementation & support services
• Organizational transition planning
• Redeployment, outplacement
Career Transition
• Professional Recruitment
• Executive Search & Selection
• Temporary Staffing Services
• Mass Recruitment
• Volume Recruitment
Search and Selection
ManpowerGroup Services
Recruitment Department Structure
Manpower Professional Manpower
Automotive Finance & Accounting
Logistics & PurchasingHR & Administrative
Legal
Industrial IT & Telecom
Entry level clerical positions Temporary Employees
Sales & Marketing
(FMCG, B2B, Retail)Banking & Insurance
Pharmaceutical & Medical Hospitality
Oil & Gas Construction & Real Estate
Mass Recruitment Industrial Mass Recruitment
Executive Recruitment
Training / Certification (if required)
Training / Certification (if required)
Candidate’s Flow Candidate’s Flow
Executive Search
Referrals Advertising
Internet
High Schools
Phone Interview
Phone Interview
1st Interview1st Interview
Assessment - Center, TestingAssessment - Center, Testing
Signing of Labor Contract with
ManpowerGroup (if required)
Signing of Labor Contract with
ManpowerGroup (if required)
Preliminary Examination
Preliminary Examination 2nd Interview2nd Interview
ManpowerGroup Project Team CV screeningCV screening
ProfilingProfiling
EmploymentEmployment
ManpowerGroup Database
Recruitment Flow Chart
Our process to find and match the right
candidates uses
Tiers of selection
1
33 12
3
The Candidate Experience
All potential candidates are screened to ensure we are able to find them gainful employment. We also undertake full interviews, assessments and references with each applicant.
Candidate Attraction
Multi-channel approach to attract candidates via a diverse range of mediums including internet based attract campaigns, referrals from existing staff and high street branches across Europe.
Candidate Care and Management
Suitable candidates receive a full job pre-brief and we can tailor an induction package for individual requirements. Our employees will also receive ongoing performance evaluations and free training and up-skilling packages.
Candidate RecruitmentTalent Match selection process
• Professional Recruitment
• Mass Recruitment
• Staffing
Manpower : Capabilities
Temporary Staffing
With Temporary Staffing service, ManpowerGroup supplies the Client with skilled, efficient and productive employees who understand the value of performing high quality work.
RESULT
CLIENT
Recruitment
Placement / Replacement
Employment / Laying off
Management & Control
Overall
Process Management
Payrolling
ManpowerGroup
Administrative Processing
Outstaffing
With this Service, ManpowerGroup becomes an employer for the people whom the Client wants to work for the company but who are to be employed indirectly.
Recruitment
Placement / Replacement
Employment / Laying off
Management & Control
RESULT
Overall
Process Management
Payrolling ManpowerGroup
CLIENT
CLIENT
Administrative Processing
Services and Solutions
Services Solutions
Simple Complex
End-to-End Solutions for the Employment Lifecycle
• Comprehensive range of solutions
• Increase productivity through improved quality, efficiency and cost-reduction strategies at every stage of your business evolution
• Concentrate on your core business activities - leave the rest to us
ManpowerGroup Solutions
Talent Based Outsourcing
• Talent Based Outsourcing is not a specific offering. TBO is a commitment to craft a solution that responds to a specific client need. It may be specific enough to be characterized as an offering (contact centers) and may be comprised of core and adjacent capabilities (e.g. HR expertise, process expertise etc.)
• In Talent Based Outsourcing solutions, we deliver and manage flexible, competitively-priced teams of talent to deliver a discrete task, function or service. Most of the time, this solution is closely integrated in our client’s operations, a concept which we call in sourcing.
• We provide this offering in many different areas, such as:• Contact Center solutions• Fix and Repair solutions• IT Help Desk solutions• Cost per unit solutions within manufacturing
or logistics sectors
Talent Based Outsourcing
ReceptionReception
ClientClient
ManpowerGroupManpowerGroup
HR AdministrationHR Administration
RecruitmentRecruitment
Project CoordinatorProject Coordinator
FloatersFloaters
Permanent Recruitment
Permanent Recruitment
Temporary Recruitment
Temporary Recruitment
Search & Selection
Maintenance of function
Trainings
HR Administration
Management
Key Account ManagerKey Account Manager
DatabaseDatabase
RPO
• Recruitment Process Outsourcing is an offering that allows us to take on all or part of a client’s permanent recruiting operations, potentially including: workforce planning, recruiting strategy, sourcing and screening, candidate assessment, interviewing, candidate management, offer negotiation and on-boarding.
Targeted assistance for components of the recruiting process
•Consulting
•Sourcing
•Screening
•Interviewing
•Interview scheduling
•May include Contract
Recruiters
•Short or long term
Address a seasonal or business need for large-scale ramp-up
•Includes event based or
volume hiring
• Enterprise-wide or skill,
geographic, business unit
specific
• Borderless Talent Solutions
Complete support – from process design through on-boarding
•Enterprise-wide hiring.
•Skill, geography or business
unit targeted
• Change management and
technology as part of the
solution
• Multi-year contracts
• Borderless Talent Solutions
End to End Enterprise
RPO
Project RPO
Recruitment Support
Consulting
ManpowerGroup offers a wide range of consulting services:
• Recruitment Audit• HR Audit• Planning and Optimization of Staff Size• Competence Assessment of Candidates and Personnel • Loyalty Assessment of Personnel• Development of Competency Models• Call Center Organization / Audit• Labour Safety Organization / Audit• Labour Legislation Organization / Audit • Career Transition Consulting• Specialized Salary Surveys• as well as a number of other offerings.
• Key Account Manager (KAM) is responsible for ensuring consistent and efficient delivery of Services to the client, also KAM is responsible for all contractual issues that might arise.
• Recruitment Consultants – ManpowerGroup specialists, who are focused on the special segments of business as: Retail, Automotive, Sales, Marketing, Finance & Banking, IT & Telecom, Logistic, B2B, and HR and many others.
Work flow with our clients
Engagement Call with hiring manager
Candidate(s)Submission
Candidate Sourcing
Behavioral Based / In-depth
Interview
Talent assessment
Client Interview scheduling activities
Verifications and
references
Offer/contract management
activities
On-boarding activities
Full recruiting process life cycle
Full recruiting process life cycle
Engagement Call with Hiring Manager
Engagement Call with Hiring Manager
Talent AssessmentTalent Assessment
Candidate SourcingCandidate Sourcing
• reviewing the job requirements • establishing success profiles• understanding department structure and
culture• setting timing and communications protocols• reviewing recruiting strategies
• reviewing the job requirements • establishing success profiles• understanding department structure and
culture• setting timing and communications protocols• reviewing recruiting strategies
• building a specific sourcing plan to maximize all available sourcing channels
• executing the sourcing plan to identify prospective candidates
• building a specific sourcing plan to maximize all available sourcing channels
• executing the sourcing plan to identify prospective candidates
• using various prescreening responses or assessment results to assess candidate
• using various prescreening responses or assessment results to assess candidate
Behavioral Based In-depth Interview
Behavioral Based In-depth Interview
• obtaining an accurate measure of past performance
• determining if the candidate possesses the desired characteristics / soft skills
• obtaining an accurate measure of past performance
• determining if the candidate possesses the desired characteristics / soft skills
Candidate Submission(s)Candidate Submission(s)• submitting candidates who have passed the
assessment and interview steps• submitting candidates who have passed the
assessment and interview steps
Full recruiting process life cycle
Full recruiting process life cycle
Client Interview Scheduling Activities
Client Interview Scheduling Activities
Offer/Contract Management Activities
Offer/Contract Management Activities
References/VerificationsReferences/Verifications
• managing scheduling and communication activities between the candidate and the hiring manager
• obtaining scheduling preferences• assisting in developing and coordinating interview
teams
• managing scheduling and communication activities between the candidate and the hiring manager
• obtaining scheduling preferences• assisting in developing and coordinating interview
teams
• confirmation of work history provided by candidate• independent assessment of prior work
performance
• confirmation of work history provided by candidate• independent assessment of prior work
performance
• preparing of the written offer letter or contract document
• handling verbal extension of the offer / contract• any negotiation activities
• preparing of the written offer letter or contract document
• handling verbal extension of the offer / contract• any negotiation activities
On-boarding activitiesOn-boarding activities• New Hire Paperwork• Equipment and System Access Requests• Warm e-mails and calls to New Hire prior to First
Day
• New Hire Paperwork• Equipment and System Access Requests• Warm e-mails and calls to New Hire prior to First
Day
Company alignment – core values, industry leaders
Proven global managed services programs
Scalable and flexible solution capability
Approach to global analytics coupled with industry thought leadership
Financial strength and stability
Strong and experienced dedicated account team
Benefits of Partnering with ManpowerGroup
Thank you!
www.manpower.ru