5. The proposed staffing structure and how any new appointments will

recruited and selected8. Identification & analysis of the

launderettes’ key stakeholders

Hoover Street- current staffing structure

Servis Avenue

Candy road

Organisations can be structured in different ways:

By function By regional area By Product Into work teams

Structures

Organisational structure

The three structures show that the organisation is lead by the general manager who has authority over other staff because he is at the top. Therefore, the structure is an organisational structure

The structures have a functional structure because each manager is in charge of a certain functional unit. For example the Admin manager is in charge of the Clerks. Hoovers street and Servis Avenue both have a flat structure.

The structure

Advantages: Maximises functional performance- the functional units

are managed by leaders who have full knowledge and experience in that area

Cultivates specialists- it encourages career development of an individual in a specific field

Disadvantages Slow response- the functional unit cannot respond fast to

circumstances as all the power and authority is based at the top management level who has more knowledge

Poor accountability- There is a weak link between product and functional units. One part of the unit may not be so profitable even though they help running the organisation.

Functional structure

The structure of the organisation can depend on the size of the organisation.

Advantages of flat structure: Quick decisions and actions

can be taken as there are few levels of management levels

There is fast and clear communication in few levels

Disadvantages: Problems of team work

because there are many sub-ordinates under a single manager

Problems of co-ordination between sub-ordinates

Flat structure

Autocratic leadership

By looking at three structure we can tell there is an autocratic leadership used

Leaders are defined as those who ‘consistently make effective contributions to social order, and who are expected to do so’ (Hosking and Morley 1988)

For the organisation to be successful the leadership style must be effective. Leadership is fundamentally a social phenomenon and social interaction is required for example face to face meetings. Secondly It has the effect of structuring activities and relationship. Third, a participant must be perceived as a prominent individual: primarily they will be recognised as of higher status in terms of their contribution to influence other people.

An Autocratic leadership which is when an individual e.g. manager has more power then the staff in decision making. This type of leadership involves authority over a group. Autocratic leaders also tend to make decisions on their own judgments , they may take advice from their followers but will always have a stronger position (Cherry. K, 2011)

Autocratic leadership

Advantages: It works positively in

emergency and stressful circumstances

An autocratic person can command the rest of the group on a decision and can lead to success as team members depend on each other to make decisions

Disadvantages: The leader has all the

authority but the team members have little input

It is important to take employees advice into account due to House path goal theory and a good leader is one who takes it’s employees opinion whilst making decisions.

Advantages and disadvantages of autocratic leadership style

When leading we will adopt a different leadership style like a democratic leadership which allows team members advice to be taken into consideration and team agreement matters in this style. To be successful we will need to arrange meetings and so on.

House’s path goal theory of leadership

Leader Directiveness

• Leader should let sub-ordinates know what is expected

• Leader should be precise about the task

• Be able to maintain standards of performance

Leader supportiveness

• All group members should be treated equally

• The leader should have a friendly approach to it’s team members

• The leader should be aware of everyone's need

Leader achievement- orientedness

&Leader participativeness

• Look for improvement in performance• Challenging goals should be set

• Have faith in all member's so they can perform the best of their ability

• Leader should ask for advice from the team members regularly

• Should take team members suggestion into account when making

decisions.

When building teams, motivation is important

The first step to building a team is bring the right people forward to form it. Managers should be able to choose the right people to work with as this will have an effect on their organisation strategy.

To have a successful staffing structure we can adopt the House path goal theory

Building teams

Candy road

The Candy road structure forms a tall structure. There is a long chain of command and the management levels in this structure increase which means that span of control decreases.

Advantages will be that there is a narrow span of control There is a clear management structure The function of each layer will be distinct and clear Clear progression and promotion ladder Disadvantage associated with tall organisational structures are: The freedom and responsibility of employees is restricted Decision making may take longer as approval may be needed by each of

the layers of authority Communication has to take place through many layers of the

management There are high management costs because managers are generally paid

more then sub-ordinatesIn the future we may have to change the Candy Road structure into a flat structure as a tall structure is very time consuming. A flat structure would be more suitable.

Tall Structure

In the current structures the General manager has a responsibility in recruiting new appointments and staff, He selects candidates.

A Human resource manger can be recruited in order to be responsible for recruiting new staff. We will recruit local people

David C Wilson & Robert H Rosenfeld (1997) Selection is a systematic attempt to make a very complex decision. There are a number of standard selection techniques for managers to use:

Psychological testing Physical testing Interviews Assessment centres Familiarization courses A job description is useful which allows managers to specify the

characteristics and skill level required by applicants for the job. Job descriptions will also indicate age, level of education, formal qualification, level of previous training, experience, physical characteristics, dexterity, literacy and numeracy. This enables managers to select their applicants carefully.

Recruitment and Selection

We will train our staff! David C Wilson & Robert H Rosenfeld (1997) Training is a systematic

process whereby an individual learns skills, abilities, and knowledge to further both organisational and personal goals.

Once demands of a specific job change, then employees will be asked for more skills, this is where training comes into place.

On site training- Employees train in the actual work environment itself. This can be expensive by slowing production and potentially dangerous.

Advantages of this is that it is cost effective as employees are productive they get the opportunity to learn and have a opportunity to train alongside real colleagues

However, the learning environment may not be so conductive and the quality depends on the trainer and time available

Off site training- this is training that takes place away from the workplace. Advantages are it takes stress of the employer as they are away from

their work place Disadvantage is that the cost is higher as equipment will cost.

Training

Internal stakeholders- within the business Employees Managers Owners/ shareholders External stakeholders- outside the business Customers Suppliers government A Stakeholder is a person, group, or organization that has direct

or indirect stake in an organization because it can affect or be affected by the organization's actions, objectives, and policies. Key stakeholders in a business organization include creditors, customers, directors, employees, government (and its agencies), owners (shareholders), suppliers, unions, and the community from which the business draws its resources.

Stakeholder

Laundrette can be affected by many stakeholders: Government is a stakeholder, so it is very important to keep a good

relationship with them and keep them informed on the business project and activities as they can help support the organisation. If government quality becomes insufficient it can cause grievances .

Feedback from employees about the concerns of the local community can be useful for the company. Companies should keep their employees informed and involve them in the company's stakeholder strategy.

Community members can have public meetings as this enables them to have an input in the organisation and so this will effect the outcome of decisions

Past stakeholder information and consultation can be looked at as this can reduce risks occurring in the business, liabilities and issues which need to be resolved can be achieved.

Stakeholders should be kept informed at all stages and kept satisfied because they are what an organisation needs.

Stakeholder strategy

Kendra Cherry (2001) What Is Autocratic Leadership? Available at: http://psychology.about.com/od/leadership/f/autocratic-leadership.htm (Access: 20th November 2011)

David C Wilson & Robert H Rosenfeld (1997) Managing Organisation. McGraw-Hill publishing company

Ros Jay (2003) How to build a Great Team. Pearson Education Stakeholder Identification and Analysis Available at:

http://www.ifc.org/ifcext/enviro.nsf/AttachmentsByTitle/p_StakeholderEngagement_PartOne_StakeholderIdentification/$FILE/PartOne_StakeholderIdentification.pdf (Accessed:24th November 2011)

Gaurav Akrani (2011) Flat Organisation Structure - Advantages and Disadvantages Available at: http://kalyan-city.blogspot.com/2011/06/flat-organisation-structure-advantages.html (Accessed at: 21st November)

Ashim Gupta (2009) Functional vs. Divisional Structure. Available at: http://www.practical-management.com/Organization-Development/Functional-Vs-Divisional-Structure.html (Accessed at: 22nd November)

References

An outline of how the company’s services are to be marketed

These are some of the way that we can market the business:

1. Create a business card for customers to keep. 2. Putting an Ad in the local paper. 3. Local radio 4. Social website e.g. Facebook, twitter 5. Leaflets 6. Fliers

Akar slide