managing the virtualized enterprise with ibm service...
TRANSCRIPT
Managing the Virtualized Enterprise with IBM Service Management
Bill VirunSenior Manager IBM Tivoli Software
Jerry BennettWW Virtualization SalesIBM Systems & Technology
Agenda
IBM Service Management aligns IT to business goals
Insights into Tivoli's Managing the Virtualized Enterprise
Simple entry points to get you started now:
IBM Tivoli Monitoring and IBM Director:• Virtualized Enterprise IT management
IBM Usage and Accounting Manager:• Virtualized Enterprise IT Cost and Financial Management
IT Trends Shaping the Market
Improving service delivery within cost constraints requires a new approach
New focus is on Business Services
IT labor operations spending, outpacing IT budget growthVirtualization is of growing importance to ITComplexity is exposing IT organizational disconnectsSOA and composite applications increase service flow complexity
What do we mean by a Business Service?
What do we mean by Service Management?
An offering, function or activity delivered to an internal or external customer which may contribute revenue and profit or fulfill a critical mission of an organization and is the output created through the use of an organization’s human, intellectual, financial and physical assets
Service Management encompasses the management processes, tactics and best practices needed to deliver business servicesApplies to IT, operations, and line-of-business services – all require service management
Managing End-to-End Business Services Effectively Is How We Maximize our Value to Customers
As enterprises become more aware of the increasing interdependence of business and IT issues —they need to adopt a more holistic view of both internal and external service delivery. This is vital for business leaders in targeting and executing business change.
Thomas MendelForrester
Businesses Depend on Quality Service Delivery
Every business delivers business servicesInternal and ExternalFrom online retail to IT setting up a new Server
Meets customer expectationDelivered at a competitive priceCritical for all types of businesses
Delivering High-Quality, Cost-Effective Business Services is Challenging!
Growing Complexity: Disparate technologies and service infrastructures
Rapid, Constant Change: Industry consolidation, technology convergence
Rising Costs: Process inefficiencies, administration, maintenance
Tougher Compliance: Added security, audit and governance requirements
Lack of Service Context: Silos of people, process, technology, information
Differentiation thru Service Excellence
Business Growth
Operational Efficiency
Delivery Support & Assurance
Financial Management
Deployment
Asset Relationship Operational DataBilling Data
CIO Other StaffLOBOperationsStaff
Apps Network StorageServers
BusinessObjectives
Processes
Information
Technology
People
Vital Business Resources are Not Service Aligned…
Differentiation thru Service Excellence
Business Growth
Operational Efficiency
Delivery Support & Assurance
Financial Management
Deployment
Asset Relationship Operational DataBilling Data
CIO Other StaffLOBOperationsStaff
Apps Network StorageServers
People
Diminished Business Performance
Lack of service context.
Not closed-looped. Not automated.
Data not shared or integrated.
Silo-specific. Not Integrated.
Resulting in Diminished Business Performance
Processes
Information
Technology
BusinessObjectives
IBM Service Management
Optimize the sharing of information across people, processes and technologyEstablish decision-making policies to collaborate across organizationsAutomate and integrate IT processes aligned to businessLeverage IBM’s modular approach to achieve your business goals
An innovative vision for the optimal intersection of people, process, information and technology
IBMService
Management
IBM Service Management Delivers…
Service contextto understand how to configure, optimize, and prevent disruptions
Automationof processes and workflows fundamental to service delivery and support
Visibilityof end-to-end services, processes, and transactions
Breadthof management across the entire service infrastructure
Scalabilityrequirements of the world’s most demanding service infrastructures
Flexibilityand modularity to adapt for business, organizational and technology convergence
Integrated visibility and control
IBM Service Management and the Value of Virtualization
Access thru Shared InfrastructureLeverage Common tools across many systems
Increase satisfactionDeliver resilient IT Services that are aligned with your business priorities
Reduce costs & extract greater valueFrom tighter integration across people, processes, information and technologyFrom improved asset utilization
Grow revenue Increased flexibility of IT organizationLink business goals with IT
Operational Management
Service Management Platform
Process Management
Best Practices & Services
IBM Service Management
IBM Service Management enables customers to get the full value of Virtualization
Operational Management Products
Service Management Platform
Process Management Products
IBM Service Management
Best Practices
Operational Management Products
Service Management Platform
Process Management Products
Operational Management Products
Service Management Platform
Process Management Products
IBM Service Management
Best Practices
Change and Configuration Management
Performance Monitoring
Network Management
Automated Provisioning
Service Delivery and SupportEnterprise Asset ManagementIT Asset Management
Software Asset Management
Software Usage Metering
Composite ApplicationManagement
Key Acquisitions Speed Customer Value
Business ApplicationManagement
Server, Network & Device Management
Storage Management Security Management
Products include:
Tivoli Storage Manager
• Tivoli Continuous Data Protection for Files
TotalStorage Productivity Center
Products include:
• Tivoli Access Manager
• Tivoli Directory Integrator
• Tivoli Directory Server
• Tivoli Federated Identity Manager
• Tivoli Identity Manager
• Tivoli Security Compliance Manager
• Tivoli Security Operations Manager
Products include:• Tivoli Composite
Application Manager
• Tivoli Config Mgr
• Tivoli Decision Support for z/OS
Tivoli Monitoring
IBM Director• Tivoli Ent Console
• Tivoli NetView
• Tivoli OMEGAMON
Tivoli Provisioning Manager
• Tivoli Remote Cntl
• Tivoli Systems Automation for MP
Tivoli Workload Scheduler
• Enterprise Workload Manager
• Netcool
Products include:• Tivoli Business
Systems Mgr
• Tivoli Composite Application Mgr
• Tivoli Contract Compliance Manager
Tivoli Intelligent Orchestrator
Tivoli License Compliance Mgr
• Tivoli OMEGAMON XE
Tivoli Provisioning Mgr for OS Deployment
• Tivoli Service Level Advisor
Tivoli Usage and Accounting Manager
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IT Operational Management ProductsFor Virtualized and non-Virtualized IT Infrastructure
IBM Products for VMware Virtualized IT
InfrastructureAvailable TODAY!
IBM Service Management
IBM Director
IBM Director - Platform ManagementSee and Manage Physical & Virtual Resources
View and manage both physical & virtual resourcesSimplify platform managementView and Track hardware configurationMonitor critical components, such as processor, disk, and memory
IBM Tivoli Monitoring
IBM Tivoli Monitoring – Enterprise Management
Single customizable workspace portalProactively manage the health and availability of your IT infrastructure
Operating SystemsDatabasesServers (Physical and Virtual)Distributed & Host environments
Enterprise Management
Platform Management
IBM Director
IBM TivoliMonitoring
Virtual Access and ManagementReach beyond the box – See and manage many virtual resources
Allow the IT infrastructure to respond to the demands of the businessIntegrate with IBM Service Management Manage enterprise & platform resourcesMonitor physical & virtual servers
Managing the Virtualized Enterprise with IBM Service Management
Bill VirunSenior Manager IBM Tivoli Software
Jerry BennettWW Virtualization SalesIBM Systems & Technology
IBM Usage and Accounting Manager is…
An integral part of an organization’s financial reporting systems (Shared Services, Invoicing, Product Profitability, ERP Integration, Cost Allocations, Activity Based Costing, Resource & Cost Trending, etc.)
Used across multiple platforms(Including Mainframe, Unix, Linux, Windows, etc.)
Supporting multiple sub-systems (DB2, Oracle, SQL Server, CICS, Virtualization, Web, E-Mail, Networks, Storage, Print Servers, etc.)
Internet enabled (Web-Based Reporting & Drill-Down and multiple outputs)
Usage and Accounting Can Help Realize Immediate Benefits
Increase Client (Business Units) SatisfactionReal Usage = Accurate Billing Accountability = Improved servicesAlignment between Business and IT costs
Lower Infrastructure CostReduced server sprawlHigher utilization Rationalization of resources
Continued Infrastructure ImprovementUnderstanding costs can lead to managing costsUsage comparisons can lead to more effective investments
When running a business, nothing matters more than
knowing how much something costs.
You can’t manage what you don’t measure!
57%
48%
48%
29%
25%
16%
15%
11%
11%
10%
9%
0% 10% 20% 30% 40% 50% 60%
Reduce costs
Simplify IT infrastructure & admin
Increase server utilization*
Increase scalability of infrastructure
Enhance resilience & reliabilityImprove flexibility to business goals and
cyclesImprove App performance
Automate IT operations
Accelerate App Development & deployment
Have a single view on the IT environmentManage a heterogeneous systems
environment
Motivators
Source: IBM Systems Directions 1Q 2006
Inhibitors amongst Implementing
Source: IBM Systems Directions 1Q 2006
*‘People worry they might not get enough resources. They believe they will get less than they need.’ (Mgr. IT Germany)
‘It’s a matter of convincing people at the beginning because they won’t have their own hardware. For us, virtualization worked so longas it was on one platform, but then platforms were assigned to different departments and those departments now had to work together.’ (Dir. IT Germany)
‘It involves trying to convince people not to order servers but to allow resources to be pooled into a virtual environment…trying to convince the business stakeholders to do this. The first moment someone has a problem, they will blame the virtualization.’ (VP IT; US)
Source: ITS Virtualization Research Feb 2006
*
Virtualization Needs & Challenges Amongst Those Implementing
10
29
19
35
37
9
13
0 20 40 60 80
No identified need
Lack of skills
No clear vision from vendors
Ability to quantify value
Org. barriers
Chargeback, billing end users
Product availability
Know What IT Costs – The IBM UAM Funnel
UAM Data Collectors
UAM ServerProcessing EngineODBC Compliant
Database
Report Server
Web Reporting
Web-based ReportingEnd-Users
Report Designer
UAMAdministrator
Usage and Accounting Manager
RateTable
IBMUAM
ClientFile
CostedData
Web-basedInvoices
Web-basedReports
InternetInfrastr.
Collector:Apache
IISITUAM
forz/OS Data
e-MailCollector:Exchange
Notes,Sendmail
Network &Printing
Collector:Printing
File Transfer
Unix/Linux -Storage.
AIXAdvanced
Accounting
DatabaseCollector:
DB2, Sybase,
SQL ServerOracle
i5OS,VMware/ Windows & Storage
Usage and Accounting Manager
Data Import
Entitlement(2)
SampleCollectors and Data Collector Tool Set
• CPU – ucpu, scpu• Connect Time• Seat Time• Window Time• Disk & Character I/O• Images Activated• Software Packages• Disk Storage Space• Oracle Resource Usage• AIX, HP/UX, and Solaris• Linux: RedHat and Novell SUSE – all IBM Systems• AIX Advanced Accounting
Un
ix/
Lin
ux
• Logins• Connect Time• UGA Memory• PGA Memory• Recursive CPU• Session CPU• User Commits• Physical Reads and
Writes• Writer Requests• Disk Sorts• Messages
OR
AC
LE
• Logins• Connect Time• System CPU• User CPU• I/O Activity• Table Activity• Sort Work• Buffer Pool Activity• Locks & Deadlocks• SQL Activity• UOW Log Space
DB
2
Partial List
Goal:
ANY usage
filefrom ANY
system!
Unix/Linux dataUsage and Accounting Manager
• Disk Space by MB, GB, etc.
• Disk Space by Folder Name, File Name, etc.
• CD/DVD Drives and Tape Juke Boxes
• Other Storage Monitors
• Etc.
Sto
rag
e
• Print Submitted KB• Printed KB• Pages Submitted• Pages Printed• Number of Copies• Simplex, Duplex• Color or B&W• Landscape or
Portrait• Forms & Paper• Etc.
Pri
nt
• Elapsed Time
• CPU Time
• Kernal CPU Time
• User CPU Time
• # of Read Requests
• KB’s Read
• # of Write Requests
• KB’s Written
• Etc.Win
do
ws
Serv
er
• Elapsed Time
• SQL Server CPU
• SQL Server Reads
• SQL Server Writes
• SQL Server DBMS Size
• Etc.
SQ
L S
erv
er
• Oracle
• DB2/UDB
• SybaseO
ther
DB
MS
Partial List
Goal:
ANY usage file
from ANY system!
Windows DataUsage and Accounting Manager
Usage and Accounting Manager
Usage and Accounting Manager
Usage and Accounting Manager
Usage and Accounting Manager
Usage and Accounting Manager
Usage and Accounting Manager
Know What IT Costs!Usage and Accounting Manager Summary
CIO agendaMore easily introduce new applications and systems
IBM UAM provides insights to current costs and usagesIBM UAM facilitates IT’s usage tracking and cost allocation of applications & systems
Better integrate business processes with ITIBM UAM provides the ability to report usage and service in business vs. technical termsUsers can see services delivered and costs by line of business
Improve IT systems utilization and productivity Top 10 reports quickly identifies heaviest uses and potential abusesIT can focus on service delivery and intelligent tuning vs. data gathering and reporting
Enable better access to informationIT Financial Management, operations, and user have easy and flexible access to the resource usage they need when and where they want it
Reduce or mitigate business operations riskDisparate usage data turned into valuable decision-making information
Russia
DankeGermany
GrazieItaly
GraciasSpain
Dank u Belgium
BedanktNetherlands
DankschenAustria
DekujuCzech Republic
TakkNorway
Tak Denmark
Jag tackarFinland
DziekujePoland
TackSweden
TodaIsrael
EngrazielSwitzerland
Tesekkür ederimTurkey
DakujemSlovakia
Thank YouUnited Kingdom
ObrigadoPortugal
MerciFrance
ThanksUnited States
Thank YouUnited Kingdom
End of Presentation
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The following are trademarks or registered trademarks of other companies.
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* Registered trademarks of IBM Corporation
* All other products may be trademarks or registered trademarks of their respective companies.
Notes:All customer examples cited or described in this presentation are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics will vary depending on individual customer configurations and conditions.This publication was produced in the United States. IBM may not offer the products, services or features discussed in this document in other countries, and the information may be subject to change without notice. Consult your local IBM business contact for information on the product or services available in your area.All statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.Information about non-IBM products is obtained from the manufacturers of those products or their published announcements. IBM may not have tested those products and cannot confirm the performance, compatibility, or any other claims related to non-IBM products. Questions on the capabilities of non-IBM products should be addressed to the suppliers of those products. Prices subject to change without notice. Contact your IBM representative or Business Partner for the most current pricing in your geography.
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