managing project management the basics for success
TRANSCRIPT
10/4/2015
For Reference of NECA 2015 San Francisco Attendees Only 1
Managing Project Management The Basics for Success
Managing Project Management The Basics for Success
Norb SlowikowskiConsultant
This session is eligible for 2 Continuing Education Hours
and 2 Contact Hours.
To earn these hours you must:– Have your badge scanned at the door– Attend 90% of this presentation– Fill out the online evaluation for this session
10/4/2015
For Reference of NECA 2015 San Francisco Attendees Only 2
Section 1: Define the Project Manager
Framework
Project Management Is
The choreography of:• People• Processes• Resources• Productivity
To bring a project to a profitable completion
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Key Components
• Skills – FAT System• Expectations• Core Beliefs• Key Job Responsibilities• Productivity Improvement Process
Section 2: Team Mentality & Positive Work
Climate
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Team Mentality
• Team• Teamwork• Synergy• Empowerment• Ownership
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Strengthen the Support Team Triangle
Supt’s Journeymen ForemenEffective ManagingProactive Leading
Supt’s Journeymen ForemenEffective ManagingProactive Leading
Job Site Maximizing productivity &
profitability
Job Site Maximizing productivity &
profitability
Project Management Support Team
• Ongoing Support
Project Management Support Team
• Ongoing Support
Satisfy NeedsMeet ScheduleQuality ResultsCustomer FocusedMaximize Profits
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Be An Effective LeaderThe ability to establish a positive work
climate so that people enjoy coming to work every day with a desire to do their best work.
• Persuasion Not Coercion• Gain Cooperation• Build Positive Relations• Leadership Styles X, Y, Z• Values – Behaviors - Traits
Effective Communication
A three way interactive process between two or more people for the purposes of understanding:• Expectations• Meaning• Behavior• Feelings
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Communication Roles
Speaker• Specific & Concise• Use the 3V’s• Paraphrasing• Tune In• Open, honest, 2 Way• Key Information• Avoid Distractions• Watch Your Language
Listener• Clarify Meaning• Right Mind Set• Empathy• Show Interest• Understand – Don’t Evaluate• Probe for Underlying Causes• Avoid Arguing
Communication QuizTurn all false statements into true statements. True False
1. Verbal communication is a continuous, 3-way process involving sending information from one person to another.
2. In the communication process, it’s important that the Receiver understands the content and the meaning of the message being transmitted.
3. Being specific is a key to effective sending.
4. Effective communication is a key link to improving productivity on the job site.
5. If the sender is clear and specific when transmitting information, the listener will surely understand what was said.
6. Written communication is definitely more clear than verbal communication.
7. The invisible aspect of communication is what is going on in the sender’s mind.
8. Noise is a physical barrier to effective listening.
9. When you communicate the “big picture” to people – they generally get confused.
10. Sending an email before a face-to-face meeting or telephone call is the best way tocommunicate.
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Communication QuizTurn all false statements into true statements. True False
11. It’s important to support the spoken word with meaningful gestures.
12. Sarcasm is okay if you know the person you’re talking to.
13. Problems are typically resolved when there is an emotional exchange.
14. A sound listening rule is this – be understanding, don’t evaluate.
15. The best way for a supervisor to get work done is by issuing orders and instructions.
16. Non-verbal gestures always mean something in the communication process.
17. If you want effective, upward communication with your boss, you should wait until he’s ready to talk with you.
18. People who are always asking questions, are generally poor listeners.
19. Documentation is a communication tool.
20. Using emails as a way to summarize and follow up is an effective tool.
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Motivation Power
Motivation is an internal impelling influence or need that causes positive action of change.• Push• Pull• Achievement
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Hierarchy of Human NeedsSelf
Actualization Needs
Self Actualization
Needs
Esteem Needs
Social Needs
Security Needs
Survival Needs
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Behavioral Tendencies – D & IDominant
n Forceful, competitive, results-oriented
n High energy, works long hoursn High opinion of selfn Performs well under pressuren Restless, impatientn Critical and fault-findingn May be loud and emotionally
explosive
Influencern Likes to socialize, is outgoing and
friendlyn Tends to procrastinaten Trusting of others, likes peoplen Not into details, likes to delegaten Positive and optimisticn Avoids disciplining othersn Typically dislikes “busy work”
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Behavioral Tendencies – S & CSteady
n Likes structure and routine, resists change
n One task at a timen Very dependablen Avoid arguingn Takes things literallyn Calm, relaxed, patientn High level of emotional controln Overly involved in detailsn High sense of priden Pays attention to deadlines
Competentn Specific and organizedn Slow to make decisionsn Pre-plansn Asks a lot of questionsn Likes things in writingn Quiet, doesn’t talk a lotn Quality consciousn Critical thinkers, react to details and
factsn Diplomaticn Dislikes criticismn Likes defined limits of authority
Managing Conflict
Conflict is an unresolved controversy in which people have differing perceptions,
interests, and wants and will not work together to satisfy them.
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Why Conflict Occurs
• Dictated Goals• Unclear Chain of Command &
Responsibilities• Stuck on a Personal Agenda• Increased Interaction• Personality Clashes• Unclear Communication• Ineffective Delegation
Resolving Conflict – 6 Steps
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1. Define Problem
6. Provide Feedback
5. GainCommitment 4. Action Plans
3. Establish Relationships
2. I.D. Both Party Wants
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Conflict - Strategies
• Avoiding: Retreat & Indifference• Smoothing: Everything will be OK.• Compromising: Split the Difference• Forcing: Amnesty & Open Battle• Collaborating: Win/Win Resolution
Section 3: Implement Key Job Controls
For Each Phase of Construction Process
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Phase One: Job Start Up
• Scope of Work• Quality Specs• Material List• Blueprints/Color Coded• Labor Budget/Coding/Tracking• Paperwork Requirements• EWO Policy/Procedures• Safety Program• Work Rules• Job Schedule• Key Contact Information
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Phase Two: Job Preparation & Planning
• Pre Job Planning Meeting & Checklist• Foreman’s Key Job Responsibilities• Tool/Equipment Checklist• Safety Rules• Job Site Safety Audit• Identify Roles of All Key Players
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Phase Three: Job in Progress• Foreman’s Paperwork Requirements• 7 Step Planning Process & Weekly Planning Sheet• Weekly Material/Equipment Order Form• Two Week Look Ahead Schedule• Weekly Progress Meeting• Daily Huddle• Safety Rules Checklist & Job Site Audit Sheet• HazCom• Extra Work Authorization• RFI Log Sheet• Change Order Procedure
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Phase Four: Job Close Out
• Zero Punch List• GC’s Evaluation of Sub• Final Job Walk Around• Post Job Review• Tool, Equipment, Material Inventory• Job Close Out Checklist
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Five Keys to Project Success
1. Manage Communication & Teamwork2. Define the Project Clearly3. Create a Detailed Work Plan4. Ensure High Quality5. Use Written Change Control
Questions?
Don’t forget…• 10:15-11:30 am Opening General Session• 11:30 am-5:00 pm NECA Show Hours