managing mysap erp upgrade in large enterprise

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Managing mySAP ERP Upgrade in Large Enterprises Michael Erhardt Active Global Support, SAP AG

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Managing MySAP ERP Upgrade in Large Enterprise

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  • Managing mySAP ERP Upgrade in Large EnterprisesMichael ErhardtActive Global Support, SAP AG

  • Typical Upgrade Situation in Large Enterprises

    Update on mySAP ERP Product Strategy

    Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises

    Summary and Further Information

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 3

    New Release StrategyStabilizing the core while delivering continuous innovation

    mySAP ERP 2005 is the Go-To Release for SAP R/3 Customers.

    2006 2007 2008 2009 2010

    mySAP ERP 2005

    SAP NetWeaver

    Enhancement Packages NextMajorERPRelease

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 4

    2006 20102007 2008 2009

    Introducing Enhancement PackagesMore innovation, more quickly, more accessible to customers

    Industry-specific capabilities

    Talent Management

    EnterpriseServices

    Financial Collaboration

    Optional Adoption

    Areasof

    innovation

    Functional enhancements Technical enhancements Enterprise services

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 5D

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    mySAP ERP Product and Release Strategy

    2011 20122002 2003 2004 2005 2006 2007 2008 2009 2010

    mySAP ERP2004

    SAP R/3 Enterprise 47x200

    SAP R/3 4.6C

    SAP R/3 3.1I 4.6B

    mySAP ERP2005

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    2014

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    2013

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    Mainstream Maintenance Ext. Maint.(+ 2%)* Ext. Maintenance(+ 4%)* Customer-SpecificMaintenance

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    Mainstream Maintenance Ext. Maint. (+ 2%)* Ext. Maintenance(+ 4%)* Customer-SpecificMaintenanceRamp-Up

    SAP R/3 Enterprise 47x110

    Ramp-Up Mainstream Maintenance Ext. Maint.(+ 2%)* Ext. Maintenance(+ 4%)* Customer-SpecificMaintenance

    Ext. Maint. (+ 2%)*

    Ext. Maintenance(+ 4%)*

    Customer-SpecificMaintenance

    Ramp-Up Mainstream Maintenance

    Mainstr. Maint.

    Ext. Maint.(+ 2%)*

    Ext. Maintenance(+ 4%)*

    Customer-SpecificMaintenance

    F

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    Mainstream WartungRamp-Up

    Options for Customers Upgrade to mySAP ERP Extended Maintenance (R/3 4.6c) Customer-Specific Maintenance

    December 2006 End of Mainstream Maintenance for SAP R/3 4.6C End of Extended Maintenance for SAP R/3 3.1I-4.6B End of Mainstream Maintenance for several releases

    of Non-R/3 application

    Today

    Erw.Wart. (+ 2%)*

    Erw. Wartung (+ 4%)*

    Ext. Maint. (+ 2%)*

    Ext. Maintenance(+ 4%)*Mainstream MaintenanceRamp-Up

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 6SAP NetWeaver 2004s

    Java Components

    XI Content

    EP Content

    Java Web Applications

    Additional Components

    XECO 5.0

    SAP XSS 6.0

    LSO (CP) 600

    BILLER DIRECT 6.0

    ELSTER 2.0

    XI Content for Applications

    Business Packages

    ABAPComponents

    SAP ECC

    Add Ons ABAP included in installation SAP ECCSEM 600

    LSO (FE) 600

    ST PI

    SAP-HR 600SAP-APPL 600

    SAP AP 7.0

    IS-UT 600IS-PS-CA 600

    IS-OIL 600IS-M 600

    IS-H 600IS-CWM 600

    INSURANCE 600

    FINBASIS 600E-Recruiting 6.0

    FI-CAX 600

    FI-CA 600ES-DFPS 600

    ECC-DIMP 600

    EA-RETAIL 600EA-PS 600

    EA-IPPE 400EA-HR 600

    EA-GLTRADE 600EA-FINSERV 600

    EA-APPL 600

    Add Ons ABAP

    WFMCORE 2.0

    SAP CATALOG 2.0

    cPROJECT SUITE 4.0

    SEM 600

    LSO (FE) 600

    FINBASIS 600

    E-Recruiting 6.0

    BI Content

    BI Content 7.0

    SAP SRM

    SAP SRM 5.5 Server

    Front End

    cProject ECL Viewer 5.1.2

    SAP Easy Document Management 6.0

    OpenPS for MS Project 2.02

    LSO (AE) 600

    SEM FrontendComponents

    SAP GUI 6.20/6.40

    BI/BW FrontendComponents

    LSO (OP) 600

    SAP Solution Manager

    Software components of an SAP ECC 6.0 system

    after an technical upgrade

    1

    Industry extensions that havebeen previously used as

    Add-ons in the previous SAP R/3 system are automaticallyactivated through the upgrade

    by the Switch Framework.

    2

    2

    1

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 7SAP NetWeaver 2004s

    Java Components

    XI Content

    EP Content

    Java Web Applications

    Additional Components

    XECO 5.0

    SAP XSS 6.0

    LSO (CP) 600

    BILLER DIRECT 6.0

    ELSTER 2.0

    XI Content for Applications

    Business Packages

    ABAPComponents

    SAP ECC

    Add Ons ABAP included in installation SAP ECCSEM 600

    LSO (FE) 600

    ST PI

    SAP-HR 600SAP-APPL 600

    SAP AP 7.0

    IS-UT 600IS-PS-CA 600

    IS-OIL 600IS-M 600

    IS-H 600IS-CWM 600

    INSURANCE 600

    FINBASIS 600E-Recruiting 6.0

    FI-CAX 600

    FI-CA 600ES-DFPS 600

    ECC-DIMP 600

    EA-RETAIL 600EA-PS 600

    EA-IPPE 400EA-HR 600

    EA-GLTRADE 600EA-FINSERV 600

    EA-APPL 600

    Add Ons ABAP

    WFMCORE 2.0

    SAP CATALOG 2.0

    cPROJECT SUITE 4.0

    SEM 600

    LSO (FE) 600

    FINBASIS 600

    E-Recruiting 6.0

    BI Content

    BI Content 7.0

    SAP SRM

    SAP SRM 5.5 Server

    Front End

    cProject ECL Viewer 5.1.2

    SAP Easy Document Management 6.0

    OpenPS for MS Project 2.02

    LSO (AE) 600

    SEM FrontendComponents

    SAP GUI 6.20/6.40

    BI/BW FrontendComponents

    LSO (OP) 600

    SAP Solution Manager

    1xx-yyy

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    XI SE Content2

    Enhancement packscan be deployed on top of existingsoftware components

    1

    eSOA enabling byadditional Add-ons

    2

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 8

    SAP NetWeaver 2004s

    Preview: Bill-of-Material of Enhancement Pack 1

    Java ComponentsABAP Components

    SAP ERP 2005SAP ECC

    SAP ECC

    ECC-VPACK 601

    SAP FinServClaims Mgmt

    Enterprise Portal

    IS-FS-CM 601

    SAP Self Services (XSS)

    Value Pack

    SAP XSS

    SAP SELF SERVICES VPACK 601

    XI Content

    XI Content for Applications

    XI CONTENT ECC-VPACK 601

    XI CONTENT STORE

    CONNECT.1.0

    Portal Content

    Portal Content

    BP ERP05 TALENT DEV 1.01

    BP ERP05 EXPENDITURE CERT 1.01

    BP ERP05 CLAIM SUPERVISOR 1.01

    BP ERP05 CLAIM HANDLER 1.01

    BP ERP05 CLAIM CENTER AGT 1.01

    BP ERP05 HR ADMINISTRATOR 1.11

    BP ERP05 BUS UN ANALYS 20 1.11

    SAP ERP 2005

    requires SAP ERP 2005 Support Package Stack 7

  • Typical Upgrade Situation in Large Enterprises

    Update on mySAP ERP Product Strategy

    Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises

    Summary and Further Information

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 10

    4.6B (PP)

    Key Upgrade Aspects in a Typical Customer Landscape

    TD

    TD

    D PQ

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    Q

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    D PQ

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    Global

    EMEAUS

    EMEAUS APA

    ECC

    ECC

    FI (4.6B) SD (4.6B)

    D

    P

    Q

    ECC

    ECC

    4.6B (FI)

    4.6B (PP)

    D

    P

    Q

    ECC

    SD (4.6B)

    ECC

    4.6B (PP/SD)

    D

    P

    QD

    P

    Q

    ECC

    SD (4.6B) MDMP

    IS-Oil IS-Oil

    IS-Oil

    ECC

    3rd party

    IS-Oil availability

    Availability of 3rd party

    SLO and upgrade

    Front-End update(SAP GUI)

    Unicode Conversion

    IS-Oil availability

    Migration to FlexGL

    IS-Oil availability

    Modification adjustments High Availability / Downtime

  • Typical Upgrade Situation in Large Enterprises

    Update on mySAP ERP Product Strategy

    Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises

    Summary and Further Information

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 12

    Specifics of mySAP ERP Upgrades in Large Enterprises

    Large Enterprises are facing more than one release upgrade with different level of complexity and criticality with regards to the business and upgrade

    Influencing Factors

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    low

    high

    Upgrade-Criticality high

    Source / Target Release Application adjustment ->Testing ->Training Technical limitations Sizing adjustments

    A holistic Release & Upgrade Management limits the risk of business disruption and unexpected project effort Definition of target release(s) and customer-specific upgrade roadmap Set-up of a standardized approach for initial evaluation, risk & impact

    analysis, project execution, etc.

    System / Landscape Complexity Modifications / custom developments Interfaces to other SAP components / 3rd partyProject Scope and ProcedureOrganizational Set-Up

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 13

    Specifics of mySAP ERP Upgrades in Large Enterprises

    BusinessBenefits

    Cost/Effort

    Sequencing

    IT Benefits

    Timing

    Duration

    ProjectExecution

    Why? When? How much? How?What?

    Solutionoverview

    Follow-up projects

    Technical upgrades

    Governance Model

    Large Enterprises can derive a lot of synergies by centralizing and standardizingkey activities of the Release & Upgrade Management (Governance Model)

    Evaluation

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 14

    Governance Model for Release and Upgrade Management: Key Aspects and Potential Activities of a Central Team

    Technical upgrades

    Governance Model

    Evaluation

    Program / Project Management Define customer-specific upgrade roadmap

    (timing, no. of projects, target release, etc.) Establish Upgrade Competence Team Define standards for cost/effort estimation Define guidelines for project execution

    PM Support project planning and kick-offin alignment with overall roadmap

    Provide benchmarks and perform project specific cost / effort estimation

    Provide coaching assistance

    Business Aspects Establish Business Expert Team Collect information on delta functions Evaluate new functionality in sandbox Establish approach to assess need

    for application adjustment

    Provide material on delta functionality Organize and perform delta workshops Provide access to sandbox system Perform analysis and support application

    adjustments

    Technical Aspects Establish Technical Expert Team Collect best-practices / benchmarks on

    sizing adjustments Test-drive upgrade of new releases and

    review impact on IT infrastructure

    Perform and assess test upgrade(s) Provide sizing guidelines Support adjustments on existing IT

    infrastructure Execute the technical upgrade

    What is the role

    of CCCs?

    Leveraging synergies lead to measurable increase of efficiency, cost reduction, risk mitigation and quality improvements!

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 15

    Governance Model of Release & Upgrade Management: Readiness of Large Enterprises

    Standardized Approach and Methodology

    10%71%

    32%6%

    0% 10% 20% 30% 40% 50% 60% 70% 80%

    Programm-Management zur kosteneff izienten, konzernw eiten Abw icklung von Upgrade-Projekten

    Untersuchung der Risikofaktoren und Ausw irkungen auf die bestehende Landschaft

    Kosten- Aufw andschaetzung fuer Upgrade-Projekt(e)

    Bew ertung des Nutzenpotentiales von neuen SAP Releasen

    Holistic governance model for cost-efficient, company-wide release & upgrade managementAssessment of potential risk factors and impact on existing landscape

    Cost / effort estimation for upgrade projects

    Assessment of value potential / business benefits of new SAP releases

    Many large enterprises seem to have the potential to improve the organizational set-up by establishing a governance model

    for their release and upgrade management

    Key Findings

    Almost no large enterprise (6%) has a holistic governance model for release & upgrade management established

    An approach to assess new SAP releases is only weakly (10%) established while a waste majority (71%) has a methodology for cost and effort estimation in place

    About a third of the companies is prepared to analyze the impact of an upgrade on the existing landscape

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 16

    Customer Example: Roadmap to mySAP ERP

    The definition of a customer-specific roadmap is a key success factor

    20092004 2005 2006 2007 2008 2010

    mySAPERP 2004 (ECC 5.0)

    mySAPERP 2005 (ECC 6.0)

    R/3 Enterprise

    S

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    64% Installation

    Upgrade path

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 17

    Project Preparation

    UpgradeBlueprint

    Upgrade Realization

    Final PreparationFor Cutover

    Production Cutover &Support

    Concept RolloutLife

    Cycle

    SAP

    XXX

    Customer Example: Governance Model (1/2)

    Total project duration time: ~ 08-14 month (average, depending on upgrade scope)

    PlanDevelop

    Qualify

    42 % 22 % 22 % 7 % 7 %Provide materialAccess sandboxUpgrade coachSystem snap shotKick off meetingAccelerated Value

    Assessment mySAPERP

    Value assessment Bcase

    Quick Upgrade Eval..EWA analysisSAP GLFU planning Legend: Mandatory / Optional

    BTS DMA for SAPRoles & Resp.Test upgradePlanning WS Test strategySLMSAP GLFU analysisSMA for upgradeSAP modification clearing

    Support on/offsite TestImprove runtimeExecute action itemsTest upgrade iterationsPlanning user training

    Support on/offsite Prod.Upgrade weekend supportMoD & escalationSAP remote access Command Center

    SAP GLFU verificationEWALessons learned

    B

    T

    S

    /

    S

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    P

    S

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    v

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    c

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    &

    S

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    f

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    i

    n

    g

    s

    Durationin % per Phase Go Live

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 18

    OSSAP ServiceSAP Quick Upgrade Evaluation

    OSSAP ServiceSAP Accelerated Value Assessment for mySAP ERP

    X

    X

    X

    S

    X

    SDCTask

    Within maintenanceMXSAP ServiceSAP going live functional upgrade (planning)

    OXVerify existing EWAs

    MX1.3/1.4/1.6Kick off meeting for upgrade planning

    MX1.1Review current IT infra-structure (system snap shot)

    MSBTS upgrade coach

    OXAccess to sandbox system of target release

    M

    X

    X

    X

    X

    Provide materials, e.g. BTS test assessment Lessons learned (BTS) SAP best practices Access to RKT/OKP

    RemarksMand.vs.

    Opt.

    SAP Task

    BTS Task

    Reference to SAP Upgrade

    Roadmap

    Offering

    Customer Example: Governance Model (2/2)

    Legend: S=Service, X=Support Legend: M=Mandatory; O=Optional

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 19

    Large Enterprises Considering External Assistance

    Key Findings

    A majority (59%) of large enterprises consider external assistance to leverage expert knowledge for dedicated challenges in the upgrade

    36% of large enterprises cover their resource shortage by external resources

    Only few assistance is considered in the upgrade planning (9%)

    Outsourcing does not seem to be a huge business in the upgrade context (2%)

    Use of External Assistance

    9%36%

    59%2%

    9%23%

    0% 10% 20% 30% 40% 50% 60%

    Ja - zur technischen Umsetzung des Releasew echsels

    Ja - in der Planungsphase

    Ja - als Generalunternehmer zur Abw icklung des gesamten Upgrade-Projektes

    Ja - um Expertenw issen fuer bestimmte Problemstellungen zu nutzen

    Ja - um Ressourcenengpaesse auszugleichen

    Nein - immer alles mit eigenen Ressourcen

    Yes for execution of technical upgrade(s)

    Yes in the planning phase of the upgrade project(s)

    Yes to cover resource shortages

    Yes to leverage expert knowledge

    No with own resources only

    Yes completely outsourcing all upgrade project activities

    Large enterprises invest in external asssistance, especially to cover missing expert knowlege

    for dedicated upgrade challenges

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 20

    Program / Project Management Define customer-specific upgrade roadmap

    (timing, no. of projects, target release, etc.) Establish Upgrade Competence Team Define standards for cost/effort estimation Define guidelines for project execution

    Support project planning and kick-offin alignment with overall roadmap

    Provide benchmarks and perform projectspecific cost / effort estimation

    Provide coaching assistance

    Business Aspects Establish Business Expert Team Collect information on delta functions Evaluate new funtionality in sandbox Establish approach to assess need

    for application adjustment

    Provide material on delta functionality Organize and perform delta workshops Provide access to sandbox system Perform analysis and support application

    adjustments

    Technical Aspects Establish Technical Expert Team Collect best-practices / benchmarks on

    sizing adjustments Test-drive upgrade of new releases and

    review impact on IT infrastructure

    Perform and assess test upgrade(s) Provide sizing guidelines Support adjustments on existing IT

    infrastructure Execute the technical upgrade

    MAKE or

    BUY?

    Key SAP Upgrade Offerings

    Technical upgrades

    Governance Model

    Evaluation

    SAP Solution Browserfor mySAP ERP

    SAP AcceleratedValue Assessment

    SAP Unicode Conversion

    SAP TechnicalUpgrade

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    PM Upgrade Coaching SAP Upgrade Ex. DB SAP Quick Upgrade

    Evaluation

    Governance Model for Release and Upgrade Management: Make or Buy and Key SAP Upgrade Offerings

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 21

    Global Service Portfolio for mySAP ERP2005 Planning

    RUNNING Run and incrementally improve total cost and value

    BUILDINGMinimize project costs and risk of business disruption

    PLANNINGDefine transition / upgrade strategy and project plan

    SAP Accelerated Value Assessment for mySAP ERP

    SAP Value Assessment

    SAP Enterprise SOA Road Map for mySAP ERPSAP Netweaver Reference

    Architecture WorkshopSAP System Landscape

    SelectionSAP Technology WorkshopSAP System Sizing

    SAP Upgrade Training Solution Architect &

    Solution Overview Training SAP Customer & Project

    Team Training

    SAP Quick Upgrade Evaluation

    mySAP ERP Solution Browser SAP Business MapsStatement of DirectionValue of Upgrade Document

    SAP Upgrade Experience DBSAP Scenario & Process

    Component List SAP Upgrade Masterguide

    mySAP ERP Upgrade AspectsSAP Upgrade Road Map

    Tools & ContentSAP Upgrade Information Center

    Strategic advice on mySAP ERP transition

    Impact on existing SAP solution Up-skill project team

    Project charter(cost/effort estimation)

    Value proposition / business case definition

    CompleteExecution

    ExpertGuidance

    Quality Manage-ment

    Enabling

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 22

    NEW Tools: mySAP ERP Solution Browser

    Enables field to help customers learn about new capabilities introduced between R/3 and mySAP ERP versions

    Helps customers to identify the value proposition of an upgrade to mySAP ERP

    Availability: SAP internal version is available since Q1/2006

    in SMART

    Available at SAP Upgrade Info Center at: http://service.sap.com/upgrade-erp

    BENEFITS

    Tailored access to detailed delta information of latest mySAP ERP versions

    Saving time/effort in the definition of a value proposition / business case for a mySAP ERP transition

    DESCRIPTION

    Statisticsor

    screen shot

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 23

    Global Service Portfolio for mySAP ERP2005 Building

    SAP ABAP ListViewer(ALV) ConversionSAP Work Center

    Implementation Package

    SAP End User TrainingSAP Customer & Project Team Training

    Managed Services: SAP Evaluation / Implementation / Application Hosting

    SAP Client TransitionSAP System Landscape

    Operation SupportSAP Unicode

    ConversionSAP Technical Upgrade

    SAP Test Management Optimization

    SAP Upgrade Coaching

    SAP Safeguarding for Upgrade

    SAP Knowledge Transfer Optimization

    RUNNING Run and incrementally improve total cost and value

    PLANNINGDefine transition / upgrade strategy and project plan

    BUILDINGMinimize project costs and risk of business disruption

    CompleteExecution

    ExpertGuidance

    QualityManage-ment

    Enabling

    SAP Quick SizerNetwork Sizing

    Whitepaper

    SAP System SwitchSAP Software Lifecycle

    Manager

    SAP Modification AssistentASU Tool BoxRelease Notes

    eCATTSAP Test Data

    Migration Server

    SAP TutorRWD Info PakSAP Learning Solution

    Tools & ContentSAP Upgrade Roadmap and SAP Solution Manager

    Technicaldeployment

    IT Infrastructureadjustment Testing

    Appl. configuration / Modification adjustment

    End user training

    Project and risk management

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 24

    NEW Tool: SAP Test Data Migration Server (TDMS)

    SAP Test Data Migration Server is a high-speed data extraction tool that populates development, test, quality assurance and training systems with SAP business data from the productive environment.

    BENEFITS

    DESCRIPTION

    Thanks to SAP Test Data Migration Server we were able to massively reduce the amount of data in our non-productive systems by 70% and more.

    Dr. Klaus-Ulrich Meininger, Head of IT-Systems,Linde AG Material Handling Unit

    CUSTOMER QUOTE

    Tool installation: WebAS 6.20 or 6.40 Supported system environments:

    R/3 4.6C, 4.7, mySAP ERP 2004 (ECC 5.0)

    Available language versions: English, German, French

    More information: SAP Service Marketplace

    DETAILS

    Reduced disk space by decreasing the data volume in development, test, quality assurance and training systems

    Improved quality of development and training activities by using business-relevant and up-to-date test data

    Increased development efficiency by reducing the administrative efforts required to manage development and test systems

    Flexible project schedules supported by allowing selective refreshing of single clients

    Decision support by effectively simulating new business situations using up-to-date data

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 25

    Excellent Support Organization

    SAP Safeguarding Upgrade: Provides Holistic Engagement with the Expertise in a Customer-Tailored Approach

    Realistic quality management

    Integrated risk and quality management Technical Quality Manager

    Requirement Action Safeguarding

    Reduced downtimeAccess to experts anddevelopers in specific application areas

    Expertise on demand

    Know how transfer in the Customer Support Organization

    Ensured Solution Landscape robustness

    Structured checks incl. actionable recommendations

    Safeguarding Service

    Technical Quality Manager

    Back Office

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 26

    Facts about DSAG:

    The German-speaking SAP user group in Germany, Austria, and Switzerland see themselves as an independent group of representatives who protect the interests of all users in these three countries.

    DSAGs goal is to produce equitable and necessary solutions for SAP.

    DSAG founded in 1997 as a registered organization currently has more than 1,850 member businesses. Additionally, DSAG has established themselves as the largest worldwide SAP users group.

    DSAG can confirm the trend of the DSAG investment survey conducted in March 2006 thatcustomers are performing upgrades more intensively from SAP R/3 to mySAP ERP 2005 thisyear and also in the forthcoming months. With this step, businesses are able to lay thefoundation to leverage the next generation of ERP-software and an enterprise service-oriented architecture (enterprise SOA).

    Early finalized mySAP ERP upgrade projects from enterprises organized in the DSAG CCC/Service & Support work council confirm that technical release upgrades are easy tohandle and were completed smoothly.

    In this regard, SAP upgrade offerings contributed significantly. "In the last few months, SAP has invested a great deal, Andreas Oczko, DSAG board member and spokesman for the DSAG CCC/Service & Support work council was happy to report. Based on their currentsituation and needs, SAP customers are able to receive competent assistance from SAP withtailored knowledge transfer, tools, and service offerings.

    Focused specifically on the information needs of IT managers, the SAP Upgrade Information Center (http://service.sap.com/upgrade) provides the best overview on upgrade information in preparation of an upgrade project. It also allows you to directly access the Solution Browser for mySAP ERP. Andreas Oczko, also representing arvato systems Technologies in the workcouncil, speaks from experience when he states, "This is an ideal tool for SAP business users it is really simple and intuitive to analyze and assess in detail new processes and functions provided with latest releases."

    September 2006

    DSAG Statement on mySAP ERP Upgrade and SAP Upgrade Offerings

  • Typical Upgrade Situation in Large Enterprises

    Update on mySAP ERP Product Strategy

    Key Aspects Managing mySAP ERP Upgrades efficiently in Large Enterprises

    Summary and Further Information

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 28

    Key Take Aways Managing mySAP ERP Upgrade in Large Enterprises

    mySAP ERP 2005 is the Go-To Release until 2011 Enhancement packs allow more flexible innovation in future The effort to upgrade to SAP ECC 6.0 (mySAP ERP 2005) is similar

    to an SAP R/3 release upgrade

    Despite a standard upgrade technology, the system complexity and the upgrade path / target release mainly influence the level of upgrade criticality of each system

    A governance model for the release & upgrade management coordinated by a central team is a key success factor

    to leverage synergies and gain efficiency

    to reduce costs/effort and mitigate risks

    A clear guideline on Make or Buy is key contributors to a successful release & upgrade management

    SAP provides tailored offerings with expert knowledge and productized services for dedicated challenges, but also holisticengagement concepts like Safeguarding for Upgrade

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 29

    Value of Upgrade Functional Deltas in Detail mySAP ERP Upgrade Aspects Upgrade Master Guides SAP Upgrade Offerings

    Direct access to:

    SAP Upgrade Roadmap SAP Upgrade Services mySAP ERP Solution

    Browser Projects statistics(Upgrade Experience DB)

    Product Availability Matrix

    Key documents:

    www.service.sap.com/upgrade-erp

    SAP Upgrade Information Center Landing Page for mySAPERP - Upgrade Aspects

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 30

    SAP Upgrade Roadmap(www.service.sap.com/upgraderoadmap)

    SAP Upgrade Info Center(www.service.sap.com/upgrade)

    SAP Upgrades: Key Information Sources

    powered by SAP Solution Manager

    RUNNING Run and incrementally improve total cost and value

    BUILDINGMinimize project costs and risks of business disruption

    PLANNINGDefine transition/upgrade strategy and project plan

    powered by SAP Service Marketplace

    SAP Upgrade Newsletter(www.service.sap.com/upgradenewsletter)

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 31

    Join us at the ERP Upgrade booth!

    Questions?

    Michael ErhardtActive Global Support

    SAP AGDietmar-Hopp-Allee 1669190 Walldorf

    Mobil +49 (0160) [email protected]/upgrade

    Frederike ZeierActive Global Support

    SAP AGDietmar-Hopp-Allee 1669190 Walldorf

    Office +49 (06227) [email protected]/upgrade

    Thank you for your attention!

  • SAP AG 2006, 11th International CCC Info Forum/ Ehrhardt / 32

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