managing intellectual capital
TRANSCRIPT
Managing Intellectual Capital in
Knowledge Economy
Eunika MERCIER-LAURENTResearch Center IAE Université Lyon 3
Chairman of IFIP [email protected]
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Content
• Previous work• Context – knowledge economy, CSR• IC loop• ICT for ICM• Future of IC
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Previous work: economy & education, training, HR, IT• Theodore Schultz (1961) the
investment in human capital is crucial for the economic development and the education has a key contribution.
• Karl Eric Sweiby (1970s) – Intangible Assets Monitor
• Leif Edvinsson – Scandia reports 1997• Nick Bontis Human Capital Measures
(2002)• G. Kayakultu PhD work• Mediolanum Assets Management
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Previous work
• OECD accounting of IC (1997)• Adaptive capactity (Folke, 2003) • Viability theory (Aubin, 1991) – control
of ecosystems balance with HC as an engine
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Context: Knowledge EconomyContext: Knowledge Economy5 Generations of Management Styles (Savage 19915 Generations of Management Styles (Savage 1991
Innovation Strategy for The Knowledge Economy (Innovation Strategy for The Knowledge Economy (AmidonAmidon 1997) 1997) 1st Technology
as the Asset2nd Projectas the Asset
3rd Enterpriseas the Asset
4th Customeras the Asset
5th Knowledgeas the Asset
CoreStrategy
CoreStrategy
ChangeFactors
ChangeFactors
PerformancePerformance
StructureStructure
PeoplePeople
• R&D in Isolation• R&D in Isolation
• UnpredictableSerendipity
• UnpredictableSerendipity
• R&D asOverhead
• R&D asOverhead
• Hierarchical;Functionally-Driven
• Hierarchical;Functionally-Driven
• We/TheyCompetition
• We/TheyCompetition
• Link toBusiness
• Link toBusiness
• Inter-dependence
• Inter-dependence
• Cost-Sharing• Cost-Sharing
• Matrix• Matrix
• ProactiveCooperation
• ProactiveCooperation
• Technology/BusinessIntegration
• Technology/BusinessIntegration
• Systematic R&DManagement
• Systematic R&DManagement
• BalancingRisk/Reward
• BalancingRisk/Reward
• DistributedCoordination
• DistributedCoordination
• StructuredCollaboration
• StructuredCollaboration
• IntegrationWith CustomerR&D
• IntegrationWith CustomerR&D
• AcceleratedDiscontinuousGlobal Change
• AcceleratedDiscontinuousGlobal Change
• ‘ProductivityParadox’
• ‘ProductivityParadox’
• Multi-Dimensional‘Communities ofPractice’
• Multi-Dimensional‘Communities ofPractice’
• Focus onValues andCapability
• Focus onValues andCapability
• CollaborativeInnovationSystem
• CollaborativeInnovationSystem
• KaleidoscopicDynamics
• KaleidoscopicDynamics
• IntellectualCapacity/Impact
• IntellectualCapacity/Impact
• SymbioticNetworks
• SymbioticNetworks
• Self-ManagingKnowledgeWorkers
• Self-ManagingKnowledgeWorkers
ProcessProcess
TechnologyTechnology
• MinimalCommunication
• MinimalCommunication
• Embryonic• Embryonic
• Project-to-Project Basis
• Project-to-Project Basis
• Data-Based• Data-Based
• PurposefulR&D/Portfolio
• PurposefulR&D/Portfolio
• Information-Based
• Information-Based
• Feedback Loopsand ‘informationpersistence’
• Feedback Loopsand ‘informationpersistence’
• IT as aCompetitiveWeapon
• IT as aCompetitiveWeapon
• Cross-BoundaryLearning andKnowledge Flow
• Cross-BoundaryLearning andKnowledge Flow
• IntelligentKnowledgeProcessors
• IntelligentKnowledgeProcessors
Customer Retention Customer Satisfaction Customer Success
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Accounting of Capital Intellectuel
• Reports • Dashboard, scorecard• DB• Experience in knowledge
transfer (AI) • Social networks
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent8
Hunters &Gatherers
Hunters &Gatherers
AgriculturalEconomy
AgriculturalEconomy
IndustrialEconomy
IndustrialEconomy
KnowledgeEconomy
KnowledgeEconomy
Scarcity & Control
intangible
Context: Knowledge Economy
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Context: Impact
• Globalization• Social• Environmental
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
IC loop: Education, training and management
Humain Capital
Strategy
Training
Education
Opportunitiesfor innovation
Marketneeds
VISION
Experience
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
IC loop: what education and skills for the future ? (E. Mercier-Laurent, Innovation Ecosystems, Wiley 2011)
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
ICT for ICM
• Education – e-learning, m- games• Management (DB?)• Smart Management
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Offer and demand CBR
Looking for a job/talent
Base of offers
Match or similar cases
2014 Fedcsis/KAM/AI4KM Eunika Mercier-Laurent
Future of IC
• New education (Knowledge cultivator)• Right metrics• Smart technology for ICM