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Managing FM across borders
Teena Shouse, CFM IFMA Fellow, Chairman Global FMDean Campbell ISS
Jon Seller Optegy Group
Agenda
• Welcome and Introduction • Global FM update
– World FM day – Awards of Excellence
– International Workshops– International Workshops• Q&A
Managing FM across Borders
Global FM Mission Statement
Vision Global recognition of facilities management profession
Mission StatementPromote the strategic value and progress of facilities management
Purpose1. Support countries that wish to form facilities management related
i ti h i t t t bli h dorganisations where one is not yet established2. Encourage greater collaboration between facilities management communities3 Celebrate the diverse cultures and strengths of each member3. Celebrate the diverse cultures and strengths of each member organisation 4. Recognise excellence in facilities management
Managing FM across Borders
Achievements Since Last Year
Purpose1: Support countries that wish to form facilities management related organisations where one is not yet established
• Finalisation of Correspondent Member Manual • Pro-active membership outreach via Kellen Europe • Positive discussions with emerging countries:g g
– Greece– IASLIM– UAE– Poland– FMANZ– Macau
C ti d t d t ith ABRAFAC HFMS SAFMA
Managing FM across Borders
• Continued support and engagement with ABRAFAC, HFMS, SAFMA
Achievements Since Last Year
Purposep2: Encourage greater collaboration between facilities management
communities
• Global FM continues to provide a vehicle for collaboration between members through monthly meetings, committees and Board meetingsC ll b ti ith E FM• Collaboration with Euro FM– EuroFM+Global FM Taskforce – Affilliation Agreement EuroFM + Global FM Oct 2010Resource Center on website• Resource Center on website
• World FM Day • Newsletter
Managing FM across Borders
Achievements Since Last Year
Purposep3: Celebrate the diverse cultures and strengths of each member
organisation
• World FM Day– Very successful 2nd World FM Day in 2010– World FM Day 2011: 23 June 2011 – national events, but global connection!
Managing FM across Borders
Achievements Since Last Year
Purposep4: Recognise excellence in facilities management
• Global FM Awards of Excellence• Global FM Awards of Excellence– 13 submissions in first year – Winners announced at World FM Day
Managing FM across Borders
Achievements Since Last Year
2 Intl Workshops: « Managing FM Across Borders »2 Intl Workshops: « Managing FM Across Borders »
Panel in Atlanta:Panel in Atlanta: • Dean Campbell, ISS• Sean Delehanty, BAE SYSTEMS• Sandra S. Oliver, International Monetary Fund• Jon Seller, Optegy Group• John T. Pivik, World Bank ,• Dr. Alexander Redlein, Vienna University of Technology• Francisco Abrantes, ABRAFAC
Managing FM across Borders
What makes FM across borders different?
• Market maturityy• Standards and Expectations• Legislation and Compliance• Resources-Supply and Demand• Rate of Local Change-Political, Economic,
Environmental cultural diversityEnvironmental, cultural diversity• Program, Mobilization and Project Management• FX RatesFX Rates• Language and translation
Managing FM across Borders
Major Cross Border Challenges
• Political, Ideology and Economic drivers, gy• The role of supply, real estate and the executive
management team• Public sector vs Private sector• 1st Generation vs 2nd Generation Outsourcing
Consolidated vs Devolved Budgeting• Consolidated vs Devolved Budgeting• Centralized vs Devolved Management• Retained Organization size structure and powerRetained Organization size, structure and power
Managing FM across Borders
Opportunities in pursuing FM cross border
Some of the most common demand side drivers and objectives include:j
• Standardization and simplification• Continuously improve service provision from both a standards
and financial perspectiveand financial perspective• Business focused service provision from both an asset criticality
and usage perspective• Improve occupant experience of the services• Improve occupant experience of the services• Achieve and ensure compliance• Ensure certainty of cost and quality• Move to information led management of services• To achieve effective and efficient relationships between the
CRE/FM functions and the facilities occupants and wider
Managing FM across Borders
recipients of the services
Practical Examples
Saving energy & water positively impacts the “Triple Bottom Line” – that is the financial, environmental and social elements Increasing energy & water efficiency has social elements. Increasing energy & water efficiency has no downside……….
The challenges in developing or deploying energy or water solutions across a variety of geographic locations are vast, and are strongly influenced by
Culture
Economic status
Maturity
Managing FM across Borders
Skills
Practical Examples
In most of the locations that we visit the energy efficiency is linked to the maintenance / operations quality that is driven by the FM maturity of the organisation.
Deferredi t
MorebreakdownsDeclining maintenance
and repair
f i
breakdowns
Reducedcomfort
Decliningbudgets
Higher of agingbuildingsystems
Higherenergyconsumption
gcosts
Managing FM across Borders
Overview 2011 activities – future
• World FM Day y• Announcement of Global FM Awards for Excellence in FM• International Workshops
L d A il 2011• London April 2011• Phoenix October 2011
• Ambassador Programme bassado og a e•Sponsorship Programme • Quarterly Press releases • Quarterly Newsletter • Annual Review 2011
Managing FM across Borders
How to contact us
Global Facility Management Association - Global FMy gAvenue Jules Bordet 142B-1040 BrusselsBelgium
Tel: + 32 2 761 1648Fax: + 32 2 761 1699Email: globalfm@kelleneurope comEmail: [email protected] site: www.globalfm.org
Managing FM across Borders