MANAGING CONFLICT USING BUSINESS COMMUNICATION

Name- Shubhranshu Barun Mohantybarunmohanty1991@gmail.com

08962347962

MANAGING CONFLICT USING BUSINESS

COMMUNICATION

BUSINESS COMMUNICATION -THE SHARING OF INFORMATION BETWEEN PEOPLE WITHIN AN ORGANIZATION THAT IS PERFORMED

FOR THE COMMERCIAL BENEFIT OF AN ORGANIZATION.

ORGANIZATIONAL CONFLICT IS A STATE OF DISCORD CAUSED BY THE ACTUAL OR

PERCEIVED OPPOSITION OF NEEDS, VALUESAND INTERESTS BETWEEN PEOPLE WORKING

TOGETHER.

5 STYLES

INTEGRATING

AVOIDINGCOMPROMISING

DOMINATING

OBLIGING

MANAGING CONFLICT USING BUSINESS

COMMUNICATION

1SET THE SCENE

REAL ISSUES

PROBLEM

MUTUAL RESPECTSEPARATE PROBLEM , DEBATE ON REAL ISSUES

BE OPEN

MANAGING CONFLICT USING BUSINESS

COMMUNICATION

2 INFO

GATHER INFORMATION

CLARIFY FEELINGS

LISTEN WITH EMPATHY

“I” STATEMENTS

IDENTIFY ISSUES

3MANAGING CONFLICT

USING BUSINESS COMMUNICATION

AGREE TO THE PROBLEM

PUTTING ASIDE INDIVIDUAL GOALS

4MANAGING CONFLICT

USING BUSINESS COMMUNICATION

BRAIN STORM

POSSIBLE SOLUTION

S

5MANAGING CONFLICT

USING BUSINESS COMMUNICATION

MUTUALLY SATISFYIN

G

NEGOTIATION- A SOLUTION

THANK YOUSHUBHRANSHU BARUN MOHANTY

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