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CYNTHIA M PETTA7128 W. Harrison Ave.West Allis, WI 53219(414) 328-0354cpe4856a@westpost.netObjectiveLooking for an exciting and challenging opportunity that would allow me to use my successful knowledge in a growing industry, and to advance in my career.Employment* LPS Field Services National - (Sept 2008 - Present)Property & Preservation Onsite Supervisor for Wells FargoManage staff in coordinate of conveyance processing of default loans to HUD. Reporting and client relations onsite. Assign, delegate day to day tasks, leads byexample, and promote accomplishments of the team. Conduct meetings onsite for client and remote, implement, and monitor department reports.* United Health Group - Company - (May 2007 - Sept 2008)Supervisor for Process works accounting divisionPrimary responsibly account receivable, aging reporting and client invoicing and account reconciliations. In addition as acting Team Lead delegate cash processing for the department.* Wauwatosa Savings BankMortgage Servicing Manager - (Oct 2006 to May 2007)Responsible for entire bank's loan servicing department. Compliance, reporting,escrow, and conversion are recent projects.

* Bank Mutual -Loan Servicing Asst. Manager - (May 2006 - Oct - 2006)Setting up bank rates - floor plans and monitoring, maintaining and coordinate the loan portfolio customers inquiries with all related issues. This is done on an inbound call line to the department to the staff, escalated issued directed tome.

* M2 Business CreditOperations Manager - (Nov - 2005 - to May 2006)Run daily production and process. Implement required changes for production of loans.Manage and provide ongoing quality customer service to clients of m2BC, by dailyreview of reports, incoming collections and advance requests. Perform daily rec

onciliation of m2BC loan portfolio and train and coach staff. All month-end reports, audit and reconciliation. Develop department daily procedures for all applications. Monitor production and update the process as needed.Ability to process, analyze and evaluate new client activity to maintain compliance to the Loan and Security Agreement. In addition miscellaneous projects as requested from the bank.* First American - (Logs) for Washington MutualUNIT MANAGER - FIGURES DEPT - (EX: FEB 2003 - MAY 2005)Manage day-to-day unit operations to maintain company standards. Supervision ofstaff and all reviews, promotion and disciplinary action for unit staff. This includes 17 FTE and 1 PTE. Direct, coordinate, motivate and inspire the staff. Conduct meetings, implement, and monitor calls on ACD lines for clients, produce de

partment reports for management team.St. Francis Bank - LMC Loan & Mortgage Center, New Berlin, WI* LOAN SERVICING SUPERVISOR - (EX: 2001 - FEB 2003)Supervision of the servicing staff for first & second mortgage lending department. Required to handle mortgage calls for the bank from brokers, customers and clients on the in-bound live ACD active lines. Which were staffed daily for 10 twelve hours Mon - Friday, with my staff rotating responsibility.In addition responsible for insuring excellent customer satisfaction, of the support staff by coaching and training. This to provide outstanding service for thebank. The department expanded in January of 2002 to include the Consumer Lendin

8/6/2019 Manager/ Supervisor Loan Servicing / Operations

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g staff. My direct reports totals are 14 in staff.* Fiserv Inc. Brookfield, WIPRODUCT SUPPORT SPECIALIST/CONSUMER LOANS (EX: 2000 - FEB 2001)

Knowledge of the Consumer Loan application system for outstanding support.Including contract collections systems and collection manager products.Requires expert skills for training, research of problems and technical experience of the applications.