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JULIE ANN JONES2317 South Woodstock Street * Philadelphia, PA 19145(C) 484-390-1172 * (H) 215-467-1314 *

MANAGERBusiness Process, Systems, IT Education, Training

Dynamic professional with history revolutionizing daily cross-functional operations through development of cutting edge evolving systems and enterprise architectures for organizations in diverse industries.* Save time and costs with simplified processes, spearheading strategic analysis, plans, and projects.* Align technology with unique business needs, creating innovative solutions and alternative options.* Maintain up-to-date on latest advances and methodologies, conducting extensive study and research.* Translate complex technical concepts to diverse audiences, uniting all on common vision and goals.* Build, train, and lead world class teams, inspiring ingenuity, creativity, accountability, and morale.

Business & Technical Analysis * Requirements Gathering * Project Management * SDLC MethodologiesSystem & Architecture Development * Continuous Enhancements * Best Practices * P

R CommunicationsQC * Functional, Use Case & Vision Documentation * User Education & Support * Course Development

PHILADELPHIA HOUSING AUTHORITY (PHA), Philadelphia, PA * 2006 - PresentNation's 4th largest housing authority providing shelter for ~81,000 people andemploying 1,150.

Business Process ManagerDirect financial module analyst, HR module analyst, and manage approximately 10resources on diverse financial and HR module projects. Provide production support including queries, system modifications, and adjustments such as PO or requisition alterations. Test and approve system modifications. Administer Help Desk ti

ckets. Oversee quality control. Participate in weekly steering committee meetings on Contract Procurement & Administration, and Financial Projects. Attend regular eProcurement vendor meetings. Review weekly status reports from project teams. Prepare weekly management status reports.

Highlights:* Orchestrated successful upgrade of PeopleSoft Financials 9.0, leading technical verification of user requirements and system compliance; included Purchasing,eProcurement, A/P, A/R, and Inventory.* Drove development and documentation of financial business process maps and functional changes leading to new policies and procedures; focused on Supply Chain, Inventory, and eProcurement.* Managed user and group setup and security for Oracle Business Process Archite

ct software suite, and web publishing of process models and organizational charts as System Administrator.* Served as Lead Analyst and Coordinator of Business Objects Reporting Module,overseeing all aspects of requirements gathering, training, and report compliance.

PEIRCE COLLEGE, Philadelphia, PA * 2005 - PresentPrivate 4-year college specializing in providing practical leading edge curricula to working adult learners.

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Adjunct ProfessorTeach both online and on-campus courses on Intro to Word Processing and Internet, Intro and Advanced Programming Languages, Systems Analysis, and IT Ethics.

Highlights:* Designed and began teaching college's 1st upper level XML course from ground-up in 6 months.* Cultivated talents of 100s of students, expertly balancing effective teachingand compassion.

YELLOW BOOK USA, King of Prussia, PA * 2006#1 source of local buying information in print and online, and provider of low-cost advertising leads.

Systems Analyst IILed analysis for Yellowbook.com product including web logs metrics, documented data, and process flows. Chaired requirements gathering meetings. Provided technical support for Application Development Team and various other IT teams regarding requirements compliance.Continued...

Highlights:* Defined functional requirements associated with Internet and server systems used by company.

* Created use case, vision documents, and process flow diagrams for online Yellowbook.com product.* Engaged actively in every aspect of company and online product.

SOUTHEASTERN PA TRANSPORTATION AUTHORITY (SEPTA), Philadelphia, PA * 2003 - 2006Public transportation authority serving city and surrounding suburbs and counties; a.k.a. Regional Rail.

Multimedia Specialist - Public & Government AffairsManaged all aspects of 2 internal databases, website, and public and governmentcommunications. Created and updated database user's manual. Established procedures for updates. Coordinated activities of 3rd party vendors. Directed and participated in legislative tours of SEPTA field sites.

Highlights:* Revolutionized SEPTA's ability to communicate with legislators in regional counties, building 2 state-of-the-art legislative databases.* Played key role in discussions on creation and circulation of new transportation funding package, performing active role at Pennsylvania Public Transportation Association (PPTA) meetings.* Instrumental in SEPTA garnering additional $250M annually in statewide operating and capital resources, serving as internal analyst with Legal Department preparing proposal.* Performed complete overhaul and redesign of SEPTA website for 1st time in 8 years; included creating and adhering 100% to workflow and project deliverables timelines.

* Championed creation and launch of text version schedules across all transit lines; used with ADA approved screen reading technology software.

Additional Projects:* Prepared detailed product comparisons, and led purchase of website content management software.* Researched and prepared ADA requirements guidelines for use by graphic designer, and continued to monitor compliance.* Acted as Webmaster for www.savetransit.org, and coordinated all activities with host vendor; involved domain purchase and membership form queries.

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* Authored and edited communications documents including letters to legislators, internal memos, and any requested reports.

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Management Information SystemsNova Southeastern University, Fort Lauderdale, FL

Bachelor of Information Technology: Business Information Systems(Magna cum Laude)Peirce College, Philadelphia, PA

Associate of Computer Information Systems, Internet Operations & Development(High Honors & Outstanding Student in Program Curriculum)Community College of Philadelphia, Philadelphia, PA

ESI International Courses for Project Managers: Managing IT Projects * Intro toBusiness AnalysisIntro to Testing for Business Analysts * Use Case Marketing * Intro to TestingLogistical Data Flow Modeling * Workflow Modeling

Yellow Book: Process Improvement: Quality Focus, Tools & Techniques, Business Model

Stephen Covey: What Matters Most * 7 Habits of Highly Effective People

Miscellaneous: Working Styles for Managers

Memberships: Pierce College IT Advisory Committee (2004 - Present) * IEEE (2008- Present)