making it better for her

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Making IT Better for HER Prajakta Thakur MBA, CSM, CSPO, CSP Tata Consultancy Services Ltd

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Page 1: Making IT Better for HER

Making IT Better for HER

Prajakta ThakurMBA, CSM, CSPO, CSP

Tata Consultancy Services Ltd

Page 2: Making IT Better for HER

Persona:- Indian woman- Mother of a 3 year old- Stays with In Laws- Works for a renowned IT Firm in India with a US Client- Has a packed daily routine from 5.30 am to 11.30 pm- Responsible for household chores, childcare, family responsibilities and hectic project work- No Me Time- Playing PO role for 3 yrs and not able to get role progression

Sarika, the Scrum Product Owner

Sarika’s Goal: Maintain Work Life Balance & Achieve Career Progression

Emotional State: - Stressed, - Always on the run trying to Have it All, - No focus on Self, - Lack of motivation,

Page 3: Making IT Better for HER

Challenges faced by working women like Sarika

Household & Family Responsiblities

Working Hours

Organizational Policies

Lack of Adequate Role Models

Lack of Support, Network & Mentorship

Statistics: http://www.ted.com/talks/sheryl_sandberg_why_we_have_too_few_women_leaders?language=en

Page 4: Making IT Better for HER

Exercise: Male or Female?

Page 5: Making IT Better for HER

Scenario 1Sarika as Product Owner delivered a successful release. She was instrumental in gathering requirements, preparing release plan, collaborating with her team of 4 developers and testing all deliverables, even playing Scrum Master responsibilities for her team. Client has sent a big appreciation email specially focusing on Sarika’s attention to detail, how effectively she managed the release and helped the team to give on time delivery with quality

Mr Sharma, Business Relationship Manager:Congratulations Sarika!... You did a great job with ABC project. Client is very happy with your work. Keep it up!

Sarika, Product Owner:Thank you, but the success was all due to my team…Luckily we did not face any major issues with release…. Also it was a simple project and small team , so easy to drive

Mr Sharma:Would you like to take up the upcoming project, it is very challenging and big team to manage.

Sarika thinks to herself :I have never managed this big a team… I don’t think I am ready… I was lucky that the last release went fine… things fell in place… my team was very good… I dint do anything… I don’t deserve all this… I don’t think I can manage a bigger challenge…

Page 6: Making IT Better for HER

Imposter SyndromePauline Rose Clance & Suzanne Imes researched on this in 1978

Recent study on this says, 70% of people experience Imposter SyndromeHigh achieving women have it more frequently and deeply

Statistics: http://www.forbes.com/sites/margiewarrell/2014/04/03/impostor-syndrome/

Page 7: Making IT Better for HER

Scenario 2There is an upcoming assignment. Business Sponsors on this project are very demanding. It is a first experiment within client organization when Oracle Apps project is being implemented in Scrum. Business Relationship Manager wants to immediately identify IT Product Owner and Team for this project

Portfolio Lead, Suresh has never worked with Sarika but has worked closely with Kapil. Suresh, also mentors Kapil and they take lunch together

Mr Sharma, Business Relationship Manager:Suresh, this project is a challenging assignment and I would like to make it into a success story for our account. I want team to be staffed immediately. Do you think Sarika can play the PO role for this?

Suresh, Portfolio Lead:I have never worked with Sarika directly. But, If you suggest I will talk to her.

However, I believe she may not be able to manage hectic deadlines and the occasional travel that this project has. She has a toddler to look after, afterall

Also the sponsor Mike is very aggressive. In our last assignment with Mike one of our POs Rupa, was not able to negotiate effectively, which resulted in ineffective release planning, schedule slippage and major escalations! So I don’t think Sarika is a good choice! How about Kapil? Kapil is a good negotiator and also he will be fine to travel anytime

Page 8: Making IT Better for HER

Stereotyping

SOURCE: dilbert.com

Page 9: Making IT Better for HER

Familiarity Heuristic

Page 10: Making IT Better for HER

Result?

Overlooked

Demotivated

Self Doubting

Stressed

Under Valued

Page 11: Making IT Better for HER

What inspiration can we draw from

Scrum?

Finding Solutions for Sarika

Page 12: Making IT Better for HER

1. Prioritization

Page 13: Making IT Better for HER

Prioritize your TO DOs – Urgent Important Matrix

Low ImportanceHigh Urgency

Low ImportanceLow Urgency

High ImportanceHigh Urgency

High ImportanceLow Urgency

Urg

ent

High

Low

Low High Important

Do Now

PlanEliminate

Delegate

1

24

3 Laura Vanderkam in her book, I Know How She Does It: How Successful Women Make the Most of Their Time

- They plan their toughest tasks for early in the morning- They plan ahead- They think 168 hours, not 24- They take real breaks- Track Your Time- Sneak in some me time for your health and hobbies

Page 14: Making IT Better for HER

2. Focus

When youFOCUSON WHAT YOU WANT,everything else

falls away

Page 15: Making IT Better for HER

Focus on Yourself – Do a Personal SWOTStrengths

o Positive self & public image

o Education o Rich work experienceo Technical knowledge in

specific fieldo Communication skillso Leadership skillso Networking and contactso Interaction with

professional organizations

Weaknesses

o Negative personal characteristics ( lack of discipline, lack of motivation, poor health, indecisiveness, shyness)

o Lack of networking o No goals and objectiveso Negative self and public imageo Lack of work experienceo Lack of technical knowledgeo Lack of communication skills,o Lack of leadership skills

Opportunities

o Growth, globalization in your field of choice

o Technical advances in your field of work

o Trends needing your kind of skills

o Chance to target more specific job goals

o Chance for advancement in your field

o Location is at your advantage

o Strong network

Threats

o Downsizing your chosen fieldo Off trends in your field of

worko Cut throat competitiono Tough competitions from

young Competitors with superior skills, experience and knowledge

o Lack of advance education or training facilities in your area 

o Limited advancement in your field

o Companies are not hiring

Strengths

Opportunities

Weaknesses

Threats

Inte

rnal

Exte

rnal

Helpful Harmful

S W

O T(Capitalize) (Manage)

(Take Advantage) (Minimize Impact)

Page 16: Making IT Better for HER

3. Accountability

It is not only what WE DO, but also what WE DO NOT DO for which WE are accountable

Page 17: Making IT Better for HER

• Invest in Relational Capital

• Target Decision Makers

• Make your network multidimensional

• Put yourself out there

Take Accountability – Build your Network

will readily acknowledge that "who you know" counts for a lot, or at least as much as "how well you do your job 

believe that long hours, hard work, and education lead to promotion rather than key connections

77% Women

83% Men

Few tips from Rebecca Shambaugh(Internationally recognized Leadership Expert, Author, Keynote Speaker)

Statistics: Catalyst’s research, also referred in Rebecca’s book Make Room for Her

Page 18: Making IT Better for HER

4. Communication

Communication. It’s the first thing we really learn in life. Funny thing is, once we grow up, learn our words and really start talking, the harder it becomes to know what to say. Or how to ask for what we really need

Page 19: Making IT Better for HER

Take credit where credit is due

Don’t take things personally

Negotiate effectively for what you deserve

 

Communicate Effectively

Sit at the Table

Page 20: Making IT Better for HER

Alone we can do so little, Together we can do so much

5. Collaboration

Page 21: Making IT Better for HER

Collaborate

• Make your partner your true partner

• Create your support system @home & @workplace

• Engage with Organization HR to understand policies

• Be part of women’s network or forum to draw inspiration from role models and peers

SOURCE: TCS video channel

Page 22: Making IT Better for HER

6. Inspect and Adapt

The easiest thing in the world is to find fault with others, the toughest is to find our own faults

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• What is working well ?• What is not working well and needs to change?

Competencies Aspiration Work Life Balance Priorities Health Relationships Finances ……..

Retrospect

Page 24: Making IT Better for HER

Gather Feedback

Page 25: Making IT Better for HER

Thank You

Prajakta ThakurMBA, CSM, CSPO, CSP

Tata Consultancy Services [email protected]

https://in.linkedin.com/pub/prajakta-thakur-csm-cspo-csp-mba/b/b15/782