making digital marketing work harder for your business
TRANSCRIPT
Making Digital Marketing Work Harder for your Business
Jayne Reddyhoff – Zanzi Digital
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
WHY DO YOU NEED
A STRATEGY?
Email: [email protected] Twitter: @JayneReddyhoff
Alice: would you tell me please, which way I ought to go from here
The Cheshire Cat: that depends a good deal on where you want to get to
Alice: I don't much care where…
The Cheshire Cat: then it doesn't matter which way you go
Alice: …so long as I get somewhere
The Cheshire Cat: oh, you're sure to do that, if you only walk long enough
From: Alice in Wonderland by Lewis Carroll
Where are you now?
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
Exercise - situation• What are you selling?
• What is your customer buying?
• Why do they buy it?
• Why will they buy it from you?
• How is your business performing today?
Email: [email protected] Twitter: @JayneReddyhoff
WHERE DO YOU WANT TO BE?
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
the business
Where do I want to be in three years’ time?
So, where do I want to be in one year’s time?
So, what do I need to do now?
my professional life
Where do I want to be in three years’ time?
So, where do I want to be in one year’s time?
So, what do I need to do now?
my private life
Where do I want to be in three years’ time?
So, where do I want to be in one year’s time?
So, what do I need to do now?
THREE BY THREE MATRIX- start with the end in mind
Exercise - objectives • Short, medium and long term goals
• What is the most important thing to achieve now?
• What happens if you don’t?
• What is your top priority?
Email: [email protected] Twitter: @JayneReddyhoff
Your ideal client
Email: [email protected] Twitter: @JayneReddyhoff
Susan - British natural skincare buyer 37 years old, young family, lives in Southern England
University educated, has a good job & a busy life
Spare time: Enjoys food (cooking), reading, going to the gym / walking,
socialising
Shops for groceries in Waitrose; also in farm shops & independents
if convenient
Willing to pay more for products which meet her personal values
Motivated by supporting small, independent (non-corporate) British brands
Looks for skincare that works – but in the most natural way possible (ingredients, benefits)
Is influenced by: sampling, peer recommendations, PR, branding / packaging and ‘what a product can do for me’
Health conscious, occasionally goes to spas with girlfriends
Buys several different brands across her beauty regime – perhaps 5 or 6 in her bathroom cabinet
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
The buyer journey
Consideration
Short-listing
Awareness
Research
Decision
Ready to buy
Repeat purchases…
Your target customer• Graham is 45, has a wife and two
teenage children.
• He lives in a semi-detached house on the outskirts of Northampton.
• He works a 9-5 job in the finance department of a large computer company.
• Why are we interested in him? We need lots of detail.
• What triggers his search? He’s had a promotion & decided he can afford to buy a home cinema!
Email: [email protected] Twitter: @JayneReddyhoff
Consideration
Short-listing
Awareness
Research
Decision
Ready to buy
How the buyer journey might look for Graham:
Repeat purchases…
Is it better to have a Panasonic or Sony?
Which is best - a 50 inch TV or a projector and screen?
How long can my speaker cables be without losing sound quality?
Could I get one remote control to operate all my devices?
Email: [email protected] Twitter: @JayneReddyhoff
What triggered Paul’s search?• Paul is a lecturer in his late 30s. He’s married and
lives in Epping.
• It’s Monday and this morning, the bathroom light bulb blew.
• On the way to work he nipped in to Sainsbury's with the old light bulb.
• The shop assistant advised they were out of stock of that particular bulb.
• When he got to work his colleague, Gill, told him to try Lamps-on-line.
• He did and purchased a pack of 5 light bulbs
• Buyer journey completed in one morning!
Email: [email protected] Twitter: @JayneReddyhoff
Exercise - target market • Who are you selling to?
• What does your ideal client look like?
• What is a customer worth to you?
• What triggers them to look for you?
Email: [email protected] Twitter: @JayneReddyhoff
Tactics
Email: [email protected] Twitter: @JayneReddyhoff
Choose the best tacticsBusiness to large business Business to small business Business to Consumer
High consideration Medium consideration Low consideration
High price Medium price Low price
High margin Medium margin Low margin
Single sale Repeat sales
High up/cross sell possibility Low up/cross sell possibility
High lifetime value Medium lifetime value Low lifetime value
Service Both Product
Complex Simple
Lead generation Both Ecommerce
New/not understood Familiar/well understood
High competition Medium competition Low competition
Female Male
18-25 26-35 36-45 46-59 60+
Mobile only Both Mainly desktop
Sexy Boring
Email: [email protected] Twitter: @JayneReddyhoff
Choose the best tactics - ZanziBusiness to large business Business to larger SME business Business to Consumer
High consideration Medium consideration Low consideration
High price Medium price Low price
High margin Medium margin Low margin
Single sale Repeat sales
High up/cross sell possibilityCan extend range of services or length of
contractLow up/cross sell possibility
Low lifetime value Medium lifetime value High lifetime value
Service Both Product
Complex Simple
Lead generation Both Ecommerce
New/not understoodUnderstood by some; a lot of
misunderstandingFamiliar/well understood
High competition Medium competition Low competition
Female Male
18-25 26-35 40-50 46-59 60+
Mobile only Both Mainly desktop
Sexy Boring
Email: [email protected] Twitter: @JayneReddyhoff
Exercise - tactics• Characteristics of your offering
• Decide which tactics might work for your business
• Work in pairs for this one
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoffEmail: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
How much will your marketing
cost?
How much can you afford to
spend?
What return will you get?
How much should you
spend?
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
Your plan
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
Meeting- Review progress- Agree changes
Implement- Zanzi- Other agencies- Client
Let the changes ‘bed in’
Measure, analyse & report
Achieving your plan
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] Twitter: @JayneReddyhoff
Why measure?
What should you measure?
Email: [email protected] Twitter: @JayneReddyhoff
Useful resourcesDiscovery document
Persona tools and examples
• Buyer persona Institute
• www.buyerpersona.com
• www.buyerpersona.com/buyer-persona-infographic
• HubSpot:
• www.makemypersona.com
• https://offers.hubspot.com/persona-templates
Ecommerce
• www.zanzidigital.co.uk/useful-information/steps-to-improve-your-ecommerce-profit
HubSpot document on calculating marketing costs
Email: [email protected] Twitter: @JayneReddyhoff
Email: [email protected] | Twitter: @JayneReddyhoff | W: www.zanzidigital.co.uk
Thank you
Jayne ReddyhoffManaging DirectorZanzi Digital