maintenance metrics that matter

Presented By: Gil Acosta, Director of Eng Services

eMaint Maintenance & Reliability Best Practices Webinar

Metrics That Matter

superior software • exceptional service • cmms success

Meet the Presenter

www.emaint.com/webinarsGil joins eMaint as Director of Engineering Services with over 30 years of production, quality and project experience in management and engineering with Fortune 500 Companies. He is trained and skilled in organizational development, team leadership, change management and lean manufacturing initiatives.

Gil AcostaDirector of Engineering Services


Agenda● Why You Need Metrics

● How Metrics Apply to Maintenance

● How You Get Started

● Metrics in eMaint X3

● CM Analysis

● Data Collection

● Q & A


Poll QuestionDo you currently get automated metrics out of your CMMS?

● Yes - I have everything I need to tell my story● Somewhat - I have some but they don’t tell the full story● No - I do not have CMMS structured to extract metrics● I do not have a CMMS


Why You Need Metrics

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”― H. James Harrington

It can’t be that simple, you might argue— but psychologists and economists will tell you it is. Human beings adjust behavior based on the metrics they’re held against. Anything you measure will impel a person to optimize his score on that metric. What you measure is what you’ll get. Period.– Dan Ariely, Harvard Business Review


Maintenance & MetricsThere is a hierarchy to developing and refining metrics in maintenance.

If you skip a level, you will not achieve the fullest result.


Where Do You Begin?

● What data or reports would make your life easier?

● What information does your boss consistently ask for?

● What is your current PM:CM ratio?

● What type of PM:CM ratio does your business need?

● What are your current maintenance budget busters?

● What is your on-time PM performance or compliance?

Start With The Ends In Mind - What Does Success Look Like?


Some Basic Startup MetricsLagging Indicators - Performance Measurements

● CM to PM ratio (World Class = 1 to 4)

● Mean Time Between Failure (MTBF)

● Mean Time to Repair (MTTR)

● Mean Time Between Interruption (MTBI)

● Top 10 Analysis (Cost, Frequency, Duration)

Leading Indicators - Performance Drivers

● PM on-time Compliance

● Estimates vs. Actuals

● Percent Failures undergoing RCA


Poll Question #2Which of the Following Metrics do you currently monitor/track?

● Corrective versus Planned Maintenance● Mean Time Analyses (MTBF, MTTR, MTBI, etc)● Top 10 (Cost, Frequency, Duration)● PM On Time Compliance● Percent Failures undergoing RCA (Root Cause Analysis)


Assets

● Parent Grouping● Child Specific Assets● Child Miscellaneous Asset – Only one per parent

INSERT PICTURE OF ASSETS IN EMAINT THAT MEET THE MINIMUM CRITERIA

Asset Structure at a minimum must include the following:


What Work NEEDS To Be Done

● Child Asset – Mandatory● Parent Asset Information● Work Type – Planned / Unplanned● Work Status – Open / Closed● Primary Craft● Required Craft & Hours● Material Needed● Safety Information / Requirements● Due Date

Work OrdersThe Work Order serves two critical purposes and must contain the following elements for each purpose:

What Work WAS To Be Done

● Actual Labor Used● Date job was completed● Time it took to complete the job● Comments on significant deviations● Parts actually consumed● Problem code


CM Analysis

Detect a failure early enough to provide time to plan and schedule the needed work without panic, reactivity, and increasing cost?

http://www.gpallied.com/you/maintenance-planner/


Condition Data Collection

Fixed Position Infrared

Hand Held Acoustic Emission

Hand Held Thermography


Basic CMMS Data Collection


Summary

● Begin with the end in mind!

● Set up asset hierarchy

● Create supporting fields in work order form

● Monitor the work order process

● Monitor the asset performance

● Prioritize asset improvement areas

● Move up the P-F curve

Thank You!Learn more about eMaintComputerized Maintenance Management Software

www.emaint.com

[email protected]

(888) 991-1977

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