mail forwarders market analysis
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Mail Forwarders Market Analysis
March 2015
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Mail Forwarding
Registration on the mail forwarder’s website
Choosing goods from different online stores website catalog
Ordering goods from different shops to the mail forwarder’s warehouse
addressParcels arriving to the mail forwarder’s
warehouse
Forwarding the consolidated parcel to Russia
Mail Forwarding service includes forwarding parcels from the sender to the receiver using a supplementary transitional address.
Mail forwarder consolidating the parcels
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Advantages of mail forwardingUsing mail forwarding service is less expensive than ordering goods directly from an online storeSome ebay.ru sellers and online stores don’t ship outside USMail forwarding service usually includes creating supporting documents for the parcelMail forwarders usually provide insurance for parcel loss or damage
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Mail Forwarders
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DescriptionWarehouse OregonExpress delivery USPSPayment methods Credit cards, bank transfer,
Google Wallet*Stores More than 10
*Commission fee is charged for every payment method (3.2% of sales price or $15 fixed fee)
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Customer feedbackGot it in a month, even no problems with EMS! Packaged very carrefully. Additional package was removed. Got a postcard and complimentary sweets.
Thanks Banderolka for the parcel delivered and the complimentary sweets! The parcel was packaged well, reached me with no damage.
…the parcel was a little damaged, but Banderolka’s package prevented the contents from being damaged.
The only disadvantage, in my opinion, is not including the payment system’s commission in the final price indicated on the website.Banderolka continues to provide
high quality service, despite clients quantity growth.
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ServicesServiceForwarding xConsolidation xSpecial request (taking photo of goods, additional package, size check etc.)
x
Assisted purchase (assistance in shopping process)Storage xInsurance x
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RatesService Rate*Forwarding $3-8 (price of packaging
materials)Consolidation FreeSpecial request Depends on the requestStorage 30 days free, then
$10/monthInsurance $3-100
*The rates are valid for testing period only
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Strengths and Weaknesses
Strengths Weaknesses
•Warehouse in a tax-free state•User-friendly interface•Efficient customer support•High quality packaging
•Using only USPS for express-delivery means parcel delivery in Russia through EMS only, which has very bad reputation due to delivery delays,high parcel loss rate, careless parcel handling and inefficient delivery service and customer support• The rates may change after testing period is over• Banderolka doesn’t accept payment through PayPal system• Commision fee is charged for every payment method.
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DescriptionWarehouse California, Oregon, Nevada, Hong
KongExpress delivery USPS, Airmail, FedEx, TNT, DHLPayment methods Credit cards, PayPal, bank transferStores All large online stores
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Customer feedback
Very fastThanks a lot
Everything repacked properly and very carefully
The package with wrong address successfully returned!
Very professional and polite work
Failed to consolidate packages properly
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ServicesServiceForwarding xConsolidation xSpecial request (taking photo of goods, additional package, size check etc.)
x
Assisted purchase (assistance in shopping process)
x
Storage xInsurance
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RatesService plan Individual package Virtual mailbox Setup fee $0 $0Monthly fee $0 $10/month or $50/yearProcessing fee per package $8.50 $2.50
Fast mail out – magazine or letter $1 $1
Consolidation savings NO YESConsolidation fee N/A $2 per packageFree Storage 90 days 90 days
Assisted purchase– $8.50 for 10 unique items of the purchase
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Strengths and weaknesses
Strengths Weaknesses
• Warehouses in Hong Kong and tax-free Oregon• Flexible rates• Large choice of express delivery companies
• Relatively high rates • No insurance service.
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DescriptionWarehouse PennsylvaniaExpress delivery USPS, ShopFans ExpressPayment methods Credit cards, PayPal, bank transferStores All large online stores
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Customer feedback
Everything is OK! Got the parcel! Packaged well! Got it in 6 days after the payment!
The parcel was sent on 13th, today is 16th, and I’ve just had a call from the delivery man who said that the parcel was waiting for me. It was delivered in two hours. Packaged very well, the service is very efficient. I was delighted by the speed of delivery.
It would be very good if the delivery men called at least one hour before coming. No other disadvantages.
A little disappointed with no information about the parcel location after its customs clearance. Everything else is OK.
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ServicesServiceForwarding xConsolidation xSpecial request (taking photo of goods, additional package, size check etc.)
x
Assisted purchase (assistance in shopping process)Storage xInsurance x
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RatesService Rate Processing a package less than 3lb (1.3 kg) $3Processing a package more than 3lb (1.3 kg) $5Consolidation $0Additional package $3Photo of goods $2-5
Insurance $3 for every $100 of the package value
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Strengths and weaknesses
Strengths Weaknesses
• No sales tax for garments and shoes in Pennsylvania• Simple rates• Fast delivery due to own ShopFanExpress delivery service• Efficient customer support
•The service fees become relatively high when many parcels are consolidated•The clients fill in the supporting documents by themselves
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DescriptionWarehouse New JerseyExpress delivery Polar Express, DHL, Fedex, USPSPayment methods Credit cards, Western Union,
MoneyGram, bank transferStores All large online stores
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Customer feedbackGot the parcel. Everything is OK. Packaged very well.
Failed to get one of the purchases that was supposed to be included in the parcel. Don’t know whose fault it is.
Good rate, the parcel reached the destination with no problem. Got the responses to the emails rather quickly.
Sometimes I don’t get the tracking status change notifications. Tracking is not useful, it has only the “Parcel number” data now.
Didn’t get the parcel for 1.5 month. The customer service wouldn’t respond, the tracking doesn’t work.
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Services
ServiceForwarding xConsolidation xSpecial request (taking photo of goods, additional package, size check etc.)Assisted purchase (assistance in shopping process)Storage xInsurance x
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RatesService Rate Parcel processing $1Consolidation $0
Storage 30 days free, then $5/purchase/month
Packaged parcel storage with “waiting for delivery” status.
7 days free, then $10/month
Photo of goods $1Additional package $2Insurance $0-100
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Strengths and weaknesses
Strengths Weaknesses
• Low rates• Large choice of express delivery companies
• Delivery delays• Parcel tracking on the website doesn’t provide information on time.
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DescriptionWarehouse PennsylvaniaExpress delivery USPS, MeestPayment methods Credit cards, Webmoney, RBC
MoneyStores All large online stores except
Abercrombie, Holister, Victoria’s Secret, Overstock, Sears, Kmart,
JCPenny
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Customer feedbackVery short period of delivery, notwithstanding Russian Post delays.
Got the parcel today. Waited for it rather long due to Post workload. The parcel had been dropped several times, and its one side was badly damaged. The contents itself were not damaged due to additional package.
Was delighted with the service and customer support work.
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Services• «Full support» service.
Pochtoy.com orders goods to its US address, gets the parcels, consolidates them and ships the consolidated parcel to Russia.
• «Virtual address» service. The customers order goods by themselves from online stores to Pochtoy.com mailing address. The company gets the orders, consolidates them and forwards the consolidated parcel.
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RatesFull supportService RateParcel processing $1Consolidation FreePackage removal FreeVirtual addressOrder value Commissionfrom $1 to $100 $10from $101 to $500 10%from $501 to $1000 8%Additional servicesMulti-layer film $4Envelope $2Photo $3
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Strengths and weaknesses
Strengths Weaknesses
• Simple rates• No tax for garments and shoes• Assisted purchase service available• Frequent special discounts• Payment through Webmoney system is available
• No possibility to order goods from Abercrombie, Holister, Victoria Secrets, Overstock, Sears, Kmart, JCPenny.
Comparative delivery rates table
Company Fee*Banderolka $84.3Shipito $76.72ShopFans $65.9**Polar Express $86.56Pochtoy.com $70.15
*Delivery of one $200 parcel by USPS Express to Moscow**The fee becomes relatively high when shipping several parcels
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