Joelle LeaderHead of VolunteeringMacmillan Cancer Support

Claire KnightHead of Services &Volunteer Strategy Project LeadBreast Cancer Care

Purpose of the session

• Examine current examples of practice which demonstrate the value of volunteering within health and social care

• Exchange ideas about how impact is measured

• Stimulate discussions about how the value of voluntary services could be articulated

Claire KnightHead of Services &Volunteer Strategy Project Lead

Someone Like Me

A telephone peer support service which matches clients with someone who has experience of the issues they are facing

• Well established - 40 years experience• 200 trained volunteers• UK wide• Paid staff

We’ve found someone for all of these people:

• Single, independent, professional, 48

• Younger woman with TRAM reconstruction

• 70 year old, widowed last year• A husband who wants to support

his wife but feels whatever he says is wrong

• Polish speaking client with young children

Someone Like Me

A study using dyadic analysis to explore relationships between women newly diagnosed with breast cancer and peer support volunteers

Findings

• Improvement in quality of life• Feeling better emotionally• Feeling more supported• Feeling better informed• Critical nature of assessment & matching• Adequate pool of volunteers• Suitable skills & training of volunteers

Recommendations

Breast Cancer Care should develop partnerships with local NHS trusts to introduce a referral pathway to the peer support telephone service for women with breast cancer at different stages of the trajectory.

The service should be offered as part of a holistic care pathway and recovery package

My questions:

This is currently a core-funded service (non-commissioned). • How great is the appetite for services / interventions

like this?

To expand provision we would need additional funding….• What do we need to measure / demonstrate in order

to achieve funding?

Calculating the Economic £££ Value of Volunteering

Joelle Leader

Head of Volunteering

Macmillan Cancer Support

20th March 2014

‘ £££ Value’ of Volunteers

Number of volunteers * Hours worked * Value of the time Investment in volunteering

Role SkillsNo of vols Days / No days Hrs / day

Tenure (years)

Total days Rate Value

Summer intern 2 120 Week 4 7 0.25 6240.0 100 624,000

Example: summer interns

Investment:Per volunteer- expenses (£15 pppd) 780- training 135Total direct investment 109,754

Departmental costs 93,990Allocated to interns 68,773

Central costs 12,836Allocated to interns 9,392

ROIDirect 5.69

ROIDepartmental 3.50

ROITotal 3.32

It is all about money.....??

Questions to discuss Do we need to measure the £value of volunteering in order to

achieve outcomes and attract funding? Is this dangerous territory to start exploring – what are the

challenges? How can we achieve a balance of measuring the qualitative

impact with the financial impact? How can the financial impact measurement relate to the micro

delivery level and are the two interconnected?