Mbala V. Williams, Sr.

9355 S. Racine St • Chicago, IL 60620 • 312-659-4617 • mvw1013@yahoo.com

Skills, Accomplishments and Outcomes

Highly analytical, motivated leader with 20 years of verifiable experience within the credit, A/R and collections industry.

Advanced knowledge and ability when using MS Office and several Accounting software packages.

Promoted multiple times within financial departments in the last 15 years within the same company

Manages and mentors Credit and Collection Specialists who have set goals for promotion.

Has managed more than 750 account files within the collections field.

Recognized as a results-driven and solution-focused Accounting Specialist who has proven ability, experience and high-leveled skills to be promoted as an Accounts Receivable Manager.

As a former Collections Specialist, successfully managed a receivables portfolio averaging 12% for over 90 day account dollars with an average receivable value ranging from $8.8 - $12.2M.

Reached a 30% annual improvement over several years in Net Working Capital, Daily Sales Outstanding (DSO) and Reserved Dollar Reductions.

Professional Related Work Experience

Otis Elevator CompanyRegional Collection Manager                                     Chicago, IL. 2009 to Present

Collaboratively develops and implements the collection practices and procedures to effectively reduce DSO in all lines of service (New Installations, Modernization, Maintenance Contracts and Service Repairs).

Generates spreadsheets for data analysis to better understand collection trends to assist in the overall collection of aged receivables.

Creates and implements the use of collection tracking reports and sub-regional collection meetings for better visibility with disputes by line of business over 90 days, current reserves and forecasted reserve dollars.

Provides leadership and direction to local office staff regarding reconciliations for large and/or severely delinquent contract changes for regional and local offices.

Currently manages and mentors 2 Credit and Collection Specialists and assist regional/local offices regarding their receivables.

Streamlines processes to help maximize resources resulting in time and cost savings. 1

Authorized to assess D&B and/or other commercial or consumer credit reports and make appropriate credit evaluation, recommendation and decisions.

Responsible for the submittal of accounts/contracts to third party collection or legal agencies once determined they are no longer collectible internally.

Mbala V. Williams Sr. mvw1013@yahoo.com

Otis Elevator Company Sr. Collection Specialist Milwaukee, WI. 2005 to 2009

Resolved complex customer issues while negotiating immediate or extended payment arrangements using Promissory Notes, Liens and other collection tools.

Developed and maintained partnerships with all customers (both internal and external) across the region and within NAA

Forwarded leadership skills to train other collectors to complete complex accounts and respond to inquiries, utilizing technical knowledge of collections and procedural or legal guidelines

Enlisted the efforts of sales and senior management when necessary to accelerate the collection process.

Otis Elevator Company Collection Specialist                                                               Milwaukee, WI.  2001 to 2005

Effectively manage 750+ accounts for customers to maintain collection percentages. Received and rectified 75+ daily customer calls of inquiry and disputes regarding their account. Negotiated account agreement with customers and documented collection communications.

Committees and Memberships

ACE (Achieving Competitive Excellence) – Committee Chairperson Oversees the internal/external evaluation of customer communications within accounts receivable; improving its efficiency.

Toastmasters International – Member Brothers of The Blom – Member

Volunteer Experiences

Englewood Community 5K Walk and Run to stop Gun Violence – participant The American Lung Association ‘Fight for Air’ Climb – participant Chicago Food Depository - Brothers of The Blom contributor m

Awards and Acknowledgments

Bravo "Applause" Award for outstanding work in receivable management by the Sr. Regional Finance Manager

Bravo "Take a Bow" Award for outstanding commitment to responsibility by the VP of Finance Mbala: “Midwest has the lowest Daily Sales Outstanding (DSOs) of any branch. You consistently drive those numbers and provide good insight to customer concerns as well as are very open to checking other potential solutions. Follow-up is great. Keep up the great work.”

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Academic Achievements

Indiana Wesleyan University, Bachelor of Science/Accounting, Marion, Indiana                     

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