Terry L. Lucas EMC PROVEN PROFESSIONAL CERTIFICATION

Owings Mills, MD (443) 808-4081 tlucas29@gmail.com

OBJECTIVETo obtain a position in a competitive and challenging environment where I can utilize my education in Information Technology, Network Systems Administration, Cyber Security, certifications and experience in a leadership role.

EDUCATIONITT Technical Institute – Owings Mills, MD Bachelor of Science in Information Systems & Cyber Security Anticipated Graduation September 2016

Associate of Applied Science in Computer Network Systems Graduated June 2010

TECHNICAL SKILLS:Networking:Network Standard and Protocol TCP/IP TroubleshootingNetwork Systems ManagementEMC ESRS Gateway Management Operating Systems: Microsoft ServerActive Directory/ExchangeWindows 2000, XP, Vista, 7, 8Unix/Linux/OSXSoftware:VPN Support (RSA)Implementation of softwareDatabase DeploymentVMWareWindows VisioMicrosoft Office SuiteCitrixUnishpere Service Client Norton Firewall/AntivirusPython ProgrammingRaptor ProgrammingOracle

Cherwell RemedyMfiles (Document Managing Software)Symmantec Endpoint EncryptionHardware:Assemble/disassemble PC’sInstall, configure, troubleshoot and repairInstallation, testing and troubleshooting of cablingData ErasureTechnical Support/Customer Service:Troubleshooting hardware/softwareTroubleshoot network connectivitySoftware installation supportDocumentationGeneral:Strong written and verbal communicationTeam building Problem Solving ReliableHigh level customer service Training of employees on software and technical issues

EXPERIENCECTI Staffing – University of Maryland Medical Center – Baltimore, MD April 2016 – CurrentEncryption Engineer

Install and perform encryption on employee devices Train and instruct technicians how to implement and train others on encryption process Instruct employees on usage of Symantec encryption software Troubleshoot and break fix of Symantec software issues Administer and monitor encryption software

CTI Staffing - University of Maryland Medical Center Rehab -Baltimore, MD September 2015 - December 2015 PC Technician II

Break/fix and installation of employee’s PC’s, laptops, printers, scanners Imagining and refreshing of PCs and laptops Configuration of polices for PC’s and laptops

Maintain and provided closure to Cherwell ticketing system for employees Installation of Norton Client, Star, Symantec, Citrix Maintain upgrades of IE, Adobe, and Word for employees Trained employees on new software implementations Paperless documentation of the process to remedy employee technical issues Relay of information to upper management of troubleshooting techniques Response of technical issues in person, via email, and via telephone

EMC Corporation - Columbia, MD July 2010 - May 2015Associate Customer Engineer (ASE)

Provided customer hardware maintenance to deter from data loss of EMC storage equipment Performed on-site routine installations and servicing of EMC hardware such as: Symmetrix, Clarrion, VNX, EDL,

and Celerra Performed pro- active maintenance according to established procedures as well as routine maintenance of updating

assigned tickets in Oracle Adhered to proper procedures of escalation to global support lab Operated Unisphere Service Client to monitor and perform maintenance on VNX, Celerra, and Clarrion arrays Performed test dial home on storage arrays Recovered missing devices and refreshed gateways on ESRS gateway Performed data erasure for customers Provided remote support to EMC hardware such as well as dial home and syr issues Provided communication of service to customers storage team of services rendered Performed liaison duties as a representative of EMC to customers such as: Verizon, T Rowe Price, Kaiser, AT&T,

Sprint, Marriott Response of technical issues in person, via email, and via telephone

Census Bureau –Baltimore Data Capture Center- Essex, MD March 2010 ~ July 2010

Document Coordinator Sorted incoming census bureau surveys, prepared surveys to be scanned, and transported documents to scanner Separated documented surveys according to zip code and region Discarded documents that would not process in the system Met and exceeded quotas for prepped documents prior to end of shift Reported suspect hazardous material found inside of envelopes and/or documents Scanned documents into documentation management software Trained new employees on document software

Georgetown University Hospital - Washington, DC January 2010 - March 2010 Teksystems Temp Agency – Linthicum, MDTier I Helpdesk

Handled Tier 1 incoming calls and escalated advanced issues for Georgetown University Hospital employees Reset passwords using remote Active Directory Entered ticket tracking information for all incoming issues in Remedy Ticket system application Performed repairs and replacements of printers, scanners, and computers for inspectors Conducted outbound calls for Prometric employees to make sure systems were up to date for testing and entered

documentation in spreadsheet formatting Provided VPN Support Response of technical issues in person, via email, and via telephone

Census Bureau - Upper Marlboro, MD September 2009 - December 2009Teksystems Temp Agency - Linthicum, MD PC Technician

Setup workstations in the census bureau hub location Ran media connections for workstations as well as telecomm phones

Setup up printers copy machines and fax machines Verified all connection were correctly terminated and that all systems were functional Troubleshot connections and any problems for workstations

Zynga Gaming - Hunt Valley, MD December 2009 - December 2009Technisource Temp Agency - Baltimore, MD Helpdesk Tier II

Provided customer service and logged customer issues in RiteNow ticketing system Supported and resolved technical issues and provided software fixes and driver updates Response of technical issues in person, via email, and via telephone