CONFENIS2012 – Amy Van Looy – 21/09/2012

Looking for a fit for purpose?

BPMM Smart-Selector!

Business process maturity models (BPMMs)

from a user’s perspective.

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CONFENIS2012 – Amy Van Looy – 21/09/2012

Business process maturity

•Measure to indicate how excellent BPs can perform

•Collection of capabilities

•Sequence of levels

•Example: OMG-BPMM (2008)

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•Continuously improving practicesLevel 5 - Innovating

•Quantitatively managed practicesLevel 4 - Predictable

•Standardised end-to-end practicesLevel 3 - Standardised

•Repeatable practices within the work unitLevel 2 - Managed

•Ad hoc practicesLevel 1 - Initial

CONFENIS2012 – Amy Van Looy – 21/09/2012

Problem statement

• Many BPMMs exist (N=69, Q2 2010)

• But, literature limited to design perspective

creating a design theory

designing BPMMs accordingly

What about a user’s perspective?

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CONFENIS2012 – Amy Van Looy – 21/09/2012

Research question

Which criteria help organisations choose a BPMM?

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CONFENIS2012 – Amy Van Looy – 21/09/2012

Methodology

• Content analysis (N=69 BPMMs)

• Delphi study (N=22 experts; 5 rounds)

=> List of 14 decision criteria

• Analytical Hierarchy Process

=> Weighed criteria & evaluation scores

• Decision table design

• Case studies5

CONFENIS2012 – Amy Van Looy – 21/09/2012 6

1) Assessment availability: questions publicly known or only for assessors?

2) Data collection: objective (document review) or subjective (e.g. interview)?

3) Assessment duration: day, week or longer?

4) Nr. of questions: insights versus feasibility and duration?

5) Rating scale: quantitative and/or qualitative data?

6) Respondents: only internal or also external stakeholders?

7) Architecture details: level of guidance (e.g. descriptive or prescriptive)?

8) Architecture type: with capability levels, maturity levels or both?

9) Capabilities: what to assess and improve?

10) Nr. of processes: for (one or more) specific processes or all processes?

11) Type of processes: for generic processes, supply chains, collaborations?

12) Costs: free or charged?

13) Purpose: only raising awareness, or also benchmarking or certification?

14) Validation: with(out) empirical evidence for efficiency and effectiveness?

CONFENIS2012 – Amy Van Looy – 21/09/2012 7

1) Assessment availability: questions publicly known or only for assessors?

2) Data collection: objective (document review) or subjective (e.g. interview)?

3) Assessment duration: day, week or longer?

4) Nr. of questions: insights versus feasibility and duration?

5) Rating scale: quantitative and/or qualitative data?

6) Respondents: only internal or also external stakeholders?

7) Architecture details: level of guidance (e.g. descriptive or prescriptive)?

8) Architecture type: with capability levels, maturity levels or both?

9) Capabilities: what to assess and improve?

10) Nr. of processes: for (one or more) specific processes or all processes?

11) Type of processes: for generic processes, supply chains, collaborations?

12) Costs: free or charged?

13) Purpose: only raising awareness, or also benchmarking or certification?

14) Validation: with(out) empirical evidence for efficiency and effectiveness?

Assessment criteriaImprovement criteriaNon-design criteria

CONFENIS2012 – Amy Van Looy – 21/09/2012 8

1) Capabilities: what to assess and improve?

2) Architecture type: with capability levels, maturity levels or both?

3) Architecture details: level of guidance (e.g. descriptive or prescriptive)?

4) Type of processes: for generic processes, supply chains, collaborations?

5) Rating scale: quantitative and/or qualitative data?

6) Data collection: objective (document review) or subjective (e.g. interview)?

7) Purpose: only raising awareness, or also benchmarking or certification?

8) Validation: with(out) empirical evidence for efficiency and effectiveness?

9) Nr. of processes: for (one or more) specific processes or all processes?

10) Assessment duration: day, week or longer?

11) Assessment availability: questions publicly known or only for assessors?

12) Respondents: only internal or also external stakeholders?

13) Nr. of questions: insights versus feasibility and duration?

14) Costs: free or charged?

Assessment criteriaImprovement criteriaNon-design criteria

CONFENIS2012 – Amy Van Looy – 21/09/2012 9

BPMM

Smart-Selector

CONFENIS2012 – Amy Van Looy – 21/09/2012 10

BPMM

Smart-Selector

CONFENIS2012 – Amy Van Looy – 21/09/2012 11

BPMM

Smart-Selector

CONFENIS2012 – Amy Van Looy – 21/09/2012 12

BPMM

Smart-Selector

CONFENIS2012 – Amy Van Looy – 21/09/2012

Thank you! Questions?

http://www.amyvanlooy.eu

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