location and language in social media (stanford mobi social invited talk)

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Stanford Mobi Social Workshop 2012 | Invited Talk Location and Language Use in Social Media Ed H. Chi Google Research Work done while at Palo Alto Research Center (Xerox PARC) 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 1

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http://forum.stanford.edu/events/2012mobi.phpTitle: Location and Language in Social MediaEd H. ChiStaff Research Scientist, Google Research(work done at [Xerox] PARC)Abstract:Despite the widespread adoption of social media internationally,little research has investigated the differences among users ofdifferent languages. Moreover, we know relatively little about howpeople reveal their location information. In this talk, I willoutline our recent characterization studies on how users of differinggeographical locations and languages use social media.First, on geographical location: We found that 34% of users did notprovide real location information in Twitter, frequently incorporatingfake locations or sarcastic comments that can fool traditionalgeographic information tools. We performed a simple machine learningexperiment to determine whether we can identify a user’s location byonly looking at what that user tweets.Second, on language, Examining users of the top 10 languages, wediscovered cross-language differences in adoption of features such asURLs, hashtags, mentions, replies, and retweets.We discuss our work’s implications for research on large-scale socialsystems and design of cross-cultural communication tools.Homepage:edchi.netSpeaker Bio:Ed H. Chi is a Staff Research Scientist at Google. Until recently, hewas the Area Manager and a Principal Scientist at Palo Alto ResearchCenter's Augmented Social Cognition Group. He led the group inunderstanding how Web2.0 and Social Computing systems help groups ofpeople to remember, think and reason. Ed completed his three degrees(B.S., M.S., and Ph.D.) in 6.5 years from University of Minnesota, andhas been doing research on user interface software systems since 1993.He has been featured and quoted in the press, including the Economist,Time Magazine, LA Times, and the Associated Press.With 20 patents and over 90 research articles, his most well-knownpast project is the study of Information Scent --- understanding howusers navigate and understand the Web and information environments. Healso led a group of researchers at PARC to understand the underlyingmechanisms in online social systems such as Wikipedia and socialtagging sites. He has also worked on information visualization,computational molecular biology, ubicomp, and recommendation/searchengines, and has won awards for both teaching and research. In his spare time, Ed is an avid Taekwondo martial artist, photographer, andsnowboarder.

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Page 1: Location and Language in Social Media (Stanford Mobi Social Invited Talk)

Stanford Mobi Social Workshop 2012 | Invited Talk!

Location and Language Use in Social Media!!

Ed H. Chi!!

Google Research!!Work done while at Palo Alto Research Center (Xerox PARC)!

!

!

2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 1

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What can you do with all this data?

Google Trends Trendalyzer

Big Data Analytics!! Google Analytics Google Website Optimizer

2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 2

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Model-Driven and Living Laboratory Approach

Characterization

and Modeling

Unlock Understanding

of Collective Intelligence

Intelligent UI

and Data-mining

Applications / Products Living Laboratory

Productization

3 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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2011-07-06 CSCL 2011 Keynote | Ed H. Chi

!"#$%&#'()*+,(+,(-#./(

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2011-03-20 Adobe Distinguished Lecture 5

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2011-03-20 Adobe Distinguished Lecture 6

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 9

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 14

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 18

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 19

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 20

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 21

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2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 22

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2011-03-20 Adobe Distinguished Lecture 24

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25 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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26 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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27 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Backstrom et al. 2010

2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk 28

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Assumptions about the Location Field!

1.  Strongly-typed geo information!2.  Little noise!3.  Good precision!

29!2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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27.7 million English Tweets (collected early

2010)

4.6 million Twitter Users

990K+ active Twitter users

10,000 Location Field Entries from Active

Twitter Users

Extracted Their Location Field

Entries

Randomly Sampled

10,000 Entries

Removed Automatically Populated Lat/

Lon Entries (1154)

8846 Manually Entered Twitter Location Field Entries

30 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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31

Two Coders Powered by human knowledge, the Internet, friends + family, etc.

8846 Manually Entered Twitter Location Field Entries

89%+ Agreement

2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Some Valid Geographic Information

66%

Nothing Entered

18%

Non-Valid Geographic!Information!

16%!

Study 1: “Geographicness”!

“850 n.benson ave! upland ca”!

“JoviLand, CA”!

“San Francisco”!

“the panhandle”!

“Middle Earth”!

“Global Citizen”!

data quality of the location field!

32!

“New Mexico”!

“Novi Sad, Serbia, Europe”!

“The Moon”!

“Worldwide”!

“kcmo – call the popo”!

2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Information Type # of Users

Popular Culture Reference 195 (12.9%)

Privacy-Oriented 18 (1.2%)

Insulting or Threatening to Reader 69 (4.6%)

Non-Earth Location 75 (5.0%)

Negative Emotion Towards Current Location 48 (3.2%)

Sexual in Nature 49 (3.2%)

Study 1: Non-Geo Information types of non-geographic information entered into the location field

33 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Information Type # of Users

Popular Culture Reference 195 (12.9%)

Privacy-Oriented 18 (1.2%)

Insulting or Threatening to Reader 69 (4.6%)

Non-Earth Location 75 (5.0%)

Negative Emotion Towards Current Location 48 (3.2%)

Sexual in Nature 49 (3.2%)

types of non-geographic information entered into the location field

Study 1: Non-Geo Information

34 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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“BieberTown”

“My World”

“belieber wonderland”

“JaeJoongs heart”

“Next to Waldo :D”

“somewhere in Glambertville”

“Los Angeles, 2019 (GET IT?)”

“Schrute Farms”

Study 1: Popular Culture References Non-geographic information in the location field in user’s profiles

35 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Information Type # of Users

Popular Culture Reference 195 (12.9%)

Privacy-Oriented 18 (1.2%)

Insulting or Threatening to Reader 69 (4.6%)

Non-Earth Location 75 (5.0%)

Negative Emotion Towards Current Location 48 (3.2%)

Sexual in Nature 49 (3.2%)

Study 1: Non-Geo Information types of non-geographic information entered into the location field

36 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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“Stalker City”

“Stalking me here isnt enough?”

“MindingMyOwn”

“For me to know n u to find out”

“NONE YA BISNESS”

“UM…STALKER!!”

“kgb answers”

Study 1: Privacy References Non-geographic information in the location field in user’s profiles

37 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Study 1: Implications

Geocoder

Latitude and Longitude Coordinates

STRONGLY-TYPED GEOGRAPHIC INFORMATION

REQUIRED

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Study 1: Quality Implications

Geocoder

Latitude and Longitude Coordinates

16% Non-Valid Geographic

Information

STRONGLY-TYPED GEOGRAPHIC INFORMATION

REQUIRED

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Study 1: Quality Implications

Yahoo! Geocoder

Non-Valid Geographic Information

16%

“Stalker City”, “NONE YA BISNESS”, “Justin Biebers Heart”, “The Void”, “Redneck Hell”, “In the Middle of Nowhere”, “yer mum”, “BSNBC”, “in God’s Graces’, etc…

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41

“Loserville :)” (-71.397524, 42.28904)

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42

“With God” (19.13683,47.705132)

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43

“Justin Biebers heart!” (-91.700189, 36.328785)

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Some Valid Geographic Information

!

66%

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27.7 million English Tweets (collected early

2010)

4.6 million Twitter Users

990K+ active Twitter users

10,000 Location Field Entries from Active

Twitter Users

Extracted Their Location Field

Entries

Randomly Sampled

10,000 Entries

Removed Automatically Populated Lat/

Lon Entries (1154)

8846 Manually Entered Twitter Location Field Entries

45 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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33.687456,-84.244945 Seriously?

1154 users?

46 2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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Position Information

Self-reported Sensor-based

Global Positioning System (GPS)

WiFi Access Point

Cell Phone Towers

Implicitly Revealed!

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72.10% Accuracy 2.91x better than random

United States? Canada?

United Kingdom? Australia?

Study 2: Country Experiments Uniform Sampling

49

Naïve B

ayes C

lassifier

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United States? Canada?

United Kingdom? Australia?

88.86% Accuracy 1.08x better than random

Study 2: Country Experiments Demographically Proportional Sampling

50

Naïve B

ayes C

lassifier

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Study 2: State Experiments

Naïve B

ayes C

lassifier

30.28% Accuracy

California? Arkansas? New York?

Washington? Texas?

5.45x better than random

Uniform Sampling

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Study 2: State Experiments

Naïve B

ayes C

lassifier

27.31% Accuracy

California? Arkansas? New York?

Washington? Texas?

1.81x better than random

Demographically Proportional Sampling

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Word Geography Predictiveness calgary Canada 419.42 brisbane Australia 137.29 coolcanuck Canada 78.28 afl Australia 56.24 clegg UK 35.49 cbc Canada 29.40 yelp USA 19.80

Study 2: Predictive Words

Word Geography Predictiveness elk Colorado 90.74 redsox Massachusetts 41.18 biggbi Michigan 24.26 gamecock South Carolina 16.00 crawfish Louisiana 14.87

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1.81x better than random

5.45x better than random

1.08x better than random

2.91x better than random

Tweets Have Implicit Location Information

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This needs to be considered in the

context of implicit location

disclosure!

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Contributions!

1. First characterization study of user location field behavior !

2. Location field behavior is much more complex than has been assumed!

3. The complexity has implication for geography-related HCI technologies!

4. Location field behavior must be considered along with implicit disclosure behavior.!

!

56!2012-04-04 Stanford Mobi Social Workshop 2012 Invited Talk

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