localizing content for a global audience: what every content marketer should know

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LOCALIZING CONTENT FOR A GLOBAL AUDIENCE What Every Content Marketer Should Know Sarah Mitchell Lush Digital Media @globalcopywrite @globalcopywrite #CMWorld

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Page 1: Localizing Content for a Global Audience: What every content marketer should know

LOCALIZING CONTENT FOR A GLOBAL AUDIENCEWhat Every Content Marketer Should Know

Sarah MitchellLush Digital Media

@globalcopywrite

@globalcopywrite • #CMWorld

Page 2: Localizing Content for a Global Audience: What every content marketer should know

HELLO

Sarah Mitchell@globalcopywrite

@globalcopywrite • #CMWorld

Page 3: Localizing Content for a Global Audience: What every content marketer should know

MAMAO Y TOTO

@globalcopywrite • #CMWorld

Page 4: Localizing Content for a Global Audience: What every content marketer should know

SHOW OF HANDS Global Brand Working at company headquarters Working in a regional office

Doing business globally from single location

@globalcopywrite • #CMWorld

Page 5: Localizing Content for a Global Audience: What every content marketer should know

Less than 6%of the world’s population speaks English well enough to conduct business.

Consider this

@globalcopywrite • #CMWorld

Page 6: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

AND YET…

Page 7: Localizing Content for a Global Audience: What every content marketer should know

“Many of us treat the world-wide web like the Ohio web or the American

English web. Marketers are overwhelmed and unprepared.”

SCOTT ABEL,The Content Wrangler

@globalcopywrite • #CMWorld

Page 8: Localizing Content for a Global Audience: What every content marketer should know

Over 60% of global marketers attending CMWorld USA (2103) admitted they have no strategy in place for global content marketing.

Cloudwords Survey

@globalcopywrite • #CMWorld

Page 9: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

That’s important because . . .

Page 10: Localizing Content for a Global Audience: What every content marketer should know

“We’re inching closer to a linguistically local internet, in which people no longer have to

leave their native languages to get where they want to go.”

JOHN YUNKER,Global by Design blog

@globalcopywrite • #CMWorld

Page 11: Localizing Content for a Global Audience: What every content marketer should know

SO HOW DO YOU REACH THE

OTHER 94%?

@globalcopywrite • #CMWorld

Page 12: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

By making localizationpart of your global strategy

Page 13: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Page 14: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Page 15: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

TRANSLATION IS NOT ENOUGH

Page 17: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Page 18: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Page 19: Localizing Content for a Global Audience: What every content marketer should know

“I’ve come across too many texts translated into a different language via

Google Translate. Agencies selling ‘native speakers’ should sound warning bells.”

NENAD SENIC,PM, poslovni mediji

@globalcopywrite • #CMWorld

Page 20: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

Page 22: Localizing Content for a Global Audience: What every content marketer should know

“How to strike that balance between global and local is really an art and a science.”

PAM DIDNER,Author, Global Content Marketing

@globalcopywrite • #CMWorld

Page 23: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

LOCALIZING CONTENT

It’s Complicated

Page 24: Localizing Content for a Global Audience: What every content marketer should know

ONE SIZE DOESN’T FIT ALL

The Grand Picture

or

The Big

Picture

@globalcopywrite • #CMWorld

Page 25: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

Page 27: Localizing Content for a Global Audience: What every content marketer should know

ADDRESSINGCommunication

Effectiveness

@globalcopywrite • #CMWorld

Page 28: Localizing Content for a Global Audience: What every content marketer should know

“I might commence to spend provided that viable chopping it up that has a fellow geek, every one of the even

though not selling anything.”

@globalcopywrite • #CMWorld

Page 29: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Page 30: Localizing Content for a Global Audience: What every content marketer should know

“October is the time of year when most companies lock in plans and

budgets for next year.” #GLOBALFAIL marketing company

@globalcopywrite • #CMWorld

Page 31: Localizing Content for a Global Audience: What every content marketer should know

Localization Equation(Translation + Localization) x

Number of localities

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

Know Your AudienceTip

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@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

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LOCAL CONSIDERATIONS

Colors

Holidays Sports

Religion

Fiscal Years

Superstitions

@globalcopywrite • #CMWorld

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@TwitterHandle • #CMWorld

PAPER Size of documents Hole Punches

Page 38: Localizing Content for a Global Audience: What every content marketer should know

z vs. s er vs. re ‘or’ words medical terms

SPELLING

@globalcopywrite • #CMWorld

Page 39: Localizing Content for a Global Audience: What every content marketer should know

Quid • Buck • Dosh • Loonie

SLANG

@globalcopywrite • #CMWorld

Page 40: Localizing Content for a Global Audience: What every content marketer should know

Ute • Bakkie • Pickup

SLANG GONE MAINSTREAM

@globalcopywrite • #CMWorld

Page 41: Localizing Content for a Global Audience: What every content marketer should know

Same Word, Different Meanings Gong Football Rug Powerpoint

@globalcopywrite • #CMWorld

Page 42: Localizing Content for a Global Audience: What every content marketer should know

COLLOQUIALISMSRobot vs. Traffic light

Speed bump vs. Sleeping policeman

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld

Page 44: Localizing Content for a Global Audience: What every content marketer should know

Units of MeasureEngineering • Cooking • Pharmaceuticals

@globalcopywrite • #CMWorld

Page 45: Localizing Content for a Global Audience: What every content marketer should know

Nickel • Dime • Quarter

@globalcopywrite • #CMWorld

CURRENCY EXPRESSIONS

Page 46: Localizing Content for a Global Audience: What every content marketer should know

Sports Terminology Knocked for six That’s not cricket Hit a home run It’s in my wheelhouse

@globalcopywrite • #CMWorld

Page 47: Localizing Content for a Global Audience: What every content marketer should know

ACCENTS

Do you needsubtitles or voiceovers for your video content?

@globalcopywrite • #CMWorld

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RELIGION

@globalcopywrite • #CMWorld

Page 49: Localizing Content for a Global Audience: What every content marketer should know

CUSTOMS

@globalcopywrite • #CMWorld

Page 50: Localizing Content for a Global Audience: What every content marketer should know

Sister Rooms Theatre ED

Medical Terms

@globalcopywrite • #CMWorld

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13@globalcopywrite • #CMWorld

SUPERSTITION

4 8

Page 52: Localizing Content for a Global Audience: What every content marketer should know

Don’t try to globalize ALL your content. Select key pieces. Focus on top 20% of your content

INTEL METHOD

@globalcopywrite • #CMWorld

Page 53: Localizing Content for a Global Audience: What every content marketer should know

@globalcopywrite • #CMWorld

Collaborate, don’t legislate

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@globalcopywrite • #CMWorld

Page 55: Localizing Content for a Global Audience: What every content marketer should know

Make sure everyone has skin in the game

Budgets Accountability towards performance

@globalcopywrite • #CMWorld

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“Think global, publish local.”

@globalcopywrite • #CMWorld

SARAH MITCHELL,Lush Digital Media

Page 57: Localizing Content for a Global Audience: What every content marketer should know

Questions?Sarah Mitchell@globalcopywrite

@globalcopywrite • #CMWorld

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@globalcopywrite • #CMWorld