litigation holds: don't live in fear of spoliation (233369005)
DESCRIPTION
This presentation will offer practical guidance on establishing consistent and reliable processes needed to ensure the preservation of electronic records in response to litigation holds. The discussion will include an overview of the processes at the University of Connecticut, the rationale that went into some of the critical decision points, and tips for ensuring your process remains reasonable. OUTCOMES: Get practical guidance on the process of litigation holds and data preservation * Obtain rationale for the decisions to help adapt presentation materials to your specific needs * Understand the complexities of litigation holds and be able to apply the concept of "reasonable" to different scenarios http://www.educause.edu/events/security-professionals-conference/2014/litigation-holds-dont-live-fear-spoliationTRANSCRIPT
Litigation Holds:Don’t Live in Fear of Spoliation
Jason Pufahl@jasonpufahl
CISO – University of ConnecticutMay 8, 2014
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Presentation Materials
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• http://s.uconn.edu/presentation
• http://s.uconn.edu/guidelines
• http://s.uconn.edu/flowcharts
The intentional or negligent withholding, hiding, altering, or destroying of evidence relevant to a legal proceeding
Spoliation of evidence
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Court decisions and rules place substantial obligations on public and private organizations to:
(1) preserve all electronic materials that could be relevant to pending or anticipated lawsuits
(2) retrieve and produce such materials in litigation
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Example and Catalyst
UConn’s Process Prior to 2011 : Process for hard drive collectionEmail maintained for only one year
Doe v. Norwalk Community College, 2007
• Plaintiff sued a community college for injuries suffered as a result of a sexual assault by an employee. • The court found that the college failed to preserve ESI on the computers of key witnesses. • The court held that a duty to preserve arose before the action was filed, when the college received a demand letter announcing plaintiff’s intention to sue. • The court held that the Rule 37(f) good faith exception was not available because it found that the defendant made no effort to put relevant information on “litigation hold.” • The court also said that the good faith exception was not available because the college had no routine system or consistent policy in place regarding the destruction of ESI.
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To help meet its obligations, the University created an Electronic Discovery Committee, made up of representatives from:
• Information Security Office• The Office of the Attorney General• Privacy Office• Records Management• Human Resources• General Counsel
Committee serves as a resource to assure approach is:• Consistent• Compliant with applicable laws and University policies
Electronic Discovery Committee
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• ISO Administrative Assistant (ISO Admin)
• ISO Rep• Mail and File Admin• IT Technician (IT Tech)• User Services/Accounts Desk• IT Staff
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Additional parties involved in the process:
• Cease destruction of relevant documents
• Preservation of relevant documents
• Ensure data are available for discovery
• “Reasonableness”
Guiding Principles
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When a case enters discovery, we can produce the expected documents consistently and within reason.
• Severity of litigation
• Operation efficiencies
• Individual privacy
• Risk of data loss
Factors to Consider in Records Retention
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• University workstation • employee’s home computer • mobile device • online
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Files must be maintained in their original form
Data to be ConsideredBusiness-related electronic information
Location Content
• email• word processing • spreadsheets• calendars• voice/text messages• wiki sites• Videos• Photographs• any other type of digital
information
• Litigation Hold Trackingo Legal Files
o General Counsel's Application
o Report Tracker (RT)• Manages all of UConn’s incoming requests• UConn maintains a separate file from the AG’s
office. Looking to go to Legal Files as a single clearinghouse for data.
• Secure Storage Locationo Physical – Safe/Locked spaceo Electronic - Protected
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Other Requirements
Process Components:
• Initial Litigation Hold Notice Process• Drive Imaging Process• Hard Drive Re-Image Process• Departmental IT/3rd Party Vendor Collection Process• Voluntary/Involuntary Termination Process• Litigation Hold Release Process
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INITIAL LITIGATION HOLD NOTICE
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• Every notice originates from the General Counsel’s Office
• Pre-litigation step captures email• Notification is sent to custodian• It is the custodian's responsibility to ensure all relevant
data is maintained regardless of location• Initial scope discussion between IT staff and legal staff
• administrative IT data• Collection always errs on side of “reasonable”
Highlights/Considerations
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DRIVE IMAGING PROCESS
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• Activation is determined by employee separation, computer repair or case severity
• Flow identifies who is imaging: internal staff or 3rd party• Complexity of case• Skill set of staff• Contracts
• Encryption keys collected and stored
• Is the original drive retained or recycled?• i.e.: removable hard drives vs. SSD
Highlights/Considerations
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DEPARTMENTAL IT/3RD PARTY COLLECTION PROCESS
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• Activation is determined by case complexity
• Flow identifies who is collecting: Departmental IT or 3rd party
• Collection is done based off of completed survey
Highlights/Considerations
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VOLUNTARY/INVOLUNTARY TERMINATION PROCESS
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• Validates that at separation, relevant data are retained
Highlights/Considerations
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LITIGATION HOLD RELEASE PROCESS
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• ISO receives notification from the General Counsel's Office that the case is settled
• Dispersal of electronic records
Highlights/Considerations
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Critical Points
• Relationship with General Counsel
• Process must satisfy both General Counsel and IT staff
• Define reasonable processes
• Adhere to those processes
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Attachments
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Our sincerest thanks to all attendees joining us in person and online.On behalf of the 2014 Security Professionals Conference Program Committee
A few important reminders: Complete the overall conference evaluation.
You’ll receive an e-mail reminder soon.
Lunch for REN-ISAC Member Meeting & postconference seminar attendees will be held in the Arch View Ballroom, 12-1 pm.
We hope you’ve been inspired by your peers, made new connections, and identified some tangible takeaways.
May the force be with you!