Lisa Pierce23920 Flay Ave. North Forest Lake MN 55025

(651) 428-0301Email: stpaulpierce@aol

OBJECTIVE

To provide quality support to an organization.

SUMMARY OF QUALIFICATIONS

Supervisor/Management

Over 20 years exceeding expectations managing personnel in a health care environment while maintaining quality relations with staff and residents.

Communicate effectively, directing and training staff on all policies and procedures to ensure quality performance and safety.

Develop goals, effectively handle conflicts, payroll, hiring, performance reviews, terminations, engaging employees, direct and coordinate special events.

Environmental Services

Director of Environmental Services for a department of 25 unionized FTEs, staying within my $1M budget, strategic planning and implementation while working with executives to accomplish company missions/objectives.

Interact with governing agencies (DHS, MDH, OHFC, State Fire Marshal, MN-OSHA) to ensure compliance with all standards, guidelines and regulations.

Over 10 years leading my fellow peers and corporate regional facilities throughout the metro area as the Cerenity Lead Consultant for Safety and Environmental Services Department.

Negotiate grievances to resolution, served on labor management committees, LEAN process improvement projects, building processes and implemented technology to improve business and operational efficiencies. 

Housekeeping and Laundry

Director of Housekeeping and Laundry for a department of 20 unionized FTEs, staying within my $620,000 budget. Safety Coordinator and Manager of daily operations of Housekeeping/Laundry Department. Providing a clean and comfortable environment to 300 residents and staff following all infection control standards.

Manage inspections, maintain adequate supply level, coordinate construction, services of floor care, painting, window cleaning, carpet replacement and furniture repair or replacement.

Technical/Office Skills

Working with Microsoft office software (Word, Excel, Publisher, etc.) regularly. Creating spreadsheets and re-vamping templates already put in place.

Superior communication skills (oral and written). I have had plenty of experience handling telephone communication, email communication, radio communication, and verbal whether it is through official meetings or one on one interaction with co-workers as well as customers.

Through years of experience I can work with problem solving on the spot. When given a problem I can come up with solutions to fix it while multitasking to get regular duties done as well.

Experience working with Payroll systems. I have handled payroll for multiple employees under my supervision.

WORK EXPERIENCE

Cerenity Humboldt CampusDirector of Environmental Services (2013 – 3-2016Director of Housekeeping and Laundry (2002 – 2013)

2002 – 2016St. Paul, MN

Healtheast St. Johns HospitalEvening Supervisor

2012 – 2013St. Paul, MN

LyngblomstenAssistant Housekeeping Supervisor

1998 – 2002St. Paul, MN

United and Children HospitalLead Housekeeper

1992 – 1997St. Paul, MN