LISA MCCALL 311 BURDOCK TRACE

WOODSTOCK, GA 30188 Home 770.928.6164 Cell 404.357.6586

lmccall311@comcast.net http://www.linkedin.com/pub/lisa-mccall/5/668/48a

__________________________________________________________ SUMMARY

Highly experienced management professional with extensive background including customer service, sales/marketing and operations. Skills and experience in account management, project management, insurance underwriting, healthcare marketing and HR. Uses sound judgment and analytical skills to provide solutions to customers.

EMPLOYMENT HISTORY PruittHealth, Norcross, GA, Corporate Office Clinical Document Liaison November 2013 – Present Deliver home health documents to physician’s offices and healthcare facilities for

assigned home health offices to obtain physician signatures for documents that are aging or are delivery only instruction.

Issue weekly manager’s report to administrators identifying documents tracked, and status and follow-up. Communicate effectively with home health office staff to identify document issues and provide strategy to obtain signatures.

Build key relationships with contacts at physician’s offices to facilitate the timely signature of documents and to solve document issues preventing or delaying signature. Provide superior customer service to inside and outside contacts.

Work independently throughout the day and after hours to update reports. Sensitivity to company resources by developing delivery schedule that is logistically efficient.

School Specialty, Inc., Norcross, GA, Corporate Office, Greenville, WI Project Manager April 2010 – June 2011 (SE furniture division location closed due to relocation back to Mansfield, OH) Lead a project team of 2-5 associates to complete furniture projects in excess of

$12 million annually for new school construction and orders for existing schools. Continued to support current business levels with 50% reduction in staffing while

being proactive to accounts’ needs and requirements. Trained and supervised seven summer seasonal employees in procedures, Oracle

computer applications and furniture industry standards. Maintained project cost budgets and weekly update of billing forecasts to ensure

billing forecasts were met through expediting and coordination of furniture and equipment deliveries with vendors, freight carriers, installers and sales.

Southeastern U.S. Insurance, Inc., Atlanta, GA, monoline work comp carrier (company ceased operating) August 2006 –October 2009 –Marketing and Underwriting Quoted on new submissions and renewal policies to agents and brokers increasing

book of business in adding new governmental accounts by 25%. Created marketing collateral for agency/broker presentations and direct mail.

LISA MCCALL page 2 of 2 EXPERIENCE (continued) Worked with Governmental Insurance Source, Managing General Agency on new

business for municipalities, school boards and other government entities. Trained agents and brokers on the workers’compensation programs provided to

the policyholders and of requirements for new policy submissions. February 2006-August 2006 Independent contractor for Conard Marketing Research - Called on physicians to

conduct marketing interviews on drugs in phase II and III clinical trials. Bright Now! Dental, Inc., Corporate Office Santa Ana, CA Account Executive - Atlanta Market, June 2005-November 2005 (SE sales team eliminated-GA offices sold) Sold Bright Now! Dental ConfiDent Dental Discount program to companies of 50

or more employees growing patient base and increasing dental plan participation. Met with key decision-makers such as human resource directors, plant managers

and business owners to present and close sales. Developed new business through cold calling and networking new ConfiDent

Dental Discount program. Revenue for past 12 months in Georgia market was $4,940,401. New patient

visits increased in August and September in target dental offices. Conducted Dental Wellness Days to enroll employees in ConfiDent Dental

Discount Program sold to their company as part of two-tiered sale. Exhibited in October Annual Southeast Human Resource Conference generating

over 50 leads for Atlanta territory. Independent Consultant, January 2004 – June 2005 Created marketing collateral for direct mail program for ASN, woman-owned

promotional products company and implemented fulfillment projects. Interspace Office Furniture, Marietta, GA General Manager/HR, July 1992-December 2003 Recruited employees for sales, office and warehouse positions. Managed and trained office personnel implementing process improvements to

optimize customer service and operational needs. Represented furniture dealer nationwide managing all aspects of account from

quotation, orders, shipments and collections while generating sales. Herman Miller for Healthcare, Atlanta, GA Installation Specialist/Customer Care, 1987-1992 Created initial installation department focusing on customer satisfaction and

“doing it right the first time. Coordinated installation of $7 million of sales of furniture for healthcare facilities

in the Southeast. Met 99% of customer targeted move-in dates. EDUCATION AND TRAINING

Broward Community College, Fort Lauderdale, Florida Herman Miller Dealer Project Management Seminar

Herman Miller for Healthcare Product Sales Training Modules Cobb Chamber SHRM Human Resources Seminar Series

Microsoft Office- Windows XP, Word, Excel, Access, PowerPoint, ACT! 7.0 Citrix, Oracle, InsureWorx

Internal Pruitt University Customer Service Courses