Your jobis not

your job

Alice: Would you tell me, please, which way I ought to go from here?The Cat: That depends a good deal on where you want to get to.Alice: I don't much care where.The Cat: Then it doesn't much matter which way you go.

What is your job?

Your jobis not what you do,

but the goal you pusue

What is your job?

What is the primaryjob of every

player?

Help the team win

What is the primaryjob of everyemployee?

Contribute toaccomplish theorganizational

mission

“To create economic opportunity for

every member of the global workforce.”

What is your job?

• WHAT

•WHY• HOW

Doing your job may be hazardous

to your career

system sub-systems

People get measured and compensated by the performance of their sub-system!

Team Goal Score > Opponent

DefensePrevent

OffenseScore

5 - 40 - 1

1 - 04 - 5

Company Goal Revenues > Costs

OperationsSave

SalesSell

5 - 33 - 2

3 - 15 - 4

Strength Weakness

One Team Free Riders

Alignment Complexity

Cooperation Moral Hazard

Risk Pooling

Adverse Selection

Global Incentives

Strength Weakness

Excellence Silo MentalityFocus Myopia

Accountability Sub-optimization

FavorableSelection

Risk Bearing

Local Incentives

“The economic problem of (an organization) is rapid adaptation to changes in its particular circumstances. Then, the ultimate decisions must be left to the people who are familiar with these circumstances, who know directly of the relevant changes and of the resources available to meet them. This problem cannot be solved by first communicating all this knowledge to a central board which then issues its orders. But the "man on the spot" cannot decide solely on the basis of his limited but intimate knowledge of his immediate surroundings. There still remains the problem of communicating to him such further information as he needs to fit his decisions into the whole pattern of changes of the larger (organizational) system.”

• WHAT• WHY

•HOW

Why doesthe apple

fall?

gravity

let go

Out of control

In control

Why are youlate?

innocence

impotence

victim

responsibility

power

Player

it broke

it spilled

you started it!

it got delayed

it got lost

it’s toodifficult

you are notcollaborating!

VictimWhat happened to you?Who’s to blame?What did he do wrong?Why did he do it?What should he have done?What should he do now to fix it?

© 2011 Axialent, Inc. Todos los derechos reservados.

result =

challengevs

response-ability

If you don´t feel part of the problem…

you cannot be part of the solution

What can I do to

respond to this

situation?

PlayerHow did you contribute (by doing or not

doing) to bring about the problem?How do you want to solve it?What have you done so far?What can you do now to respond more

effectively to the challenge?What can you learn from this?