lindsay forcino: transforming intra “mess” into intra “success”

Presented by: Lindsay ForcinoEnterprise Community Strategist, Ricoh

Making our Intra-“Mess”into anIntra-“Success”

Ricoh’s Path to a New Work Style

J.Boye Conference 2016

Services© 2016 Ricoh USA, Inc. All Rights Reserved.

About Ricoh

Global and US presence Global technology company Global MFP market share

leader Leader in document

management Commitment to ethical and

sustainable behavior

Subsidiary of RCL, a 2016 World’s Most Ethical Company

Wouldn’t It Be Great If…

© 2016 Ricoh USA, Inc. All Rights Reserved.

Global Strategic Acquisitions

2001 20041995 2006 2008 20122007 2014 2015

Printing Solutions

Europe

Service tomanage

enterprise-wideoutput

Analogto digital

technology

ITinfrastructureconnectivity

Integratedservices & solutions

for enhancedworkflow

Global Strategic Acquisitions

Intra-Mess


Information challenges

Workforcechallenges Security,

compliance, and cost

Limited employee

collaboration / communication

Information Challenges


Multiple intranets Scattered sales support resources 100+ disparate “WebEx-One”

communities 500+ separate SharePoint sites Inability to search across multiple

platforms No analytics No governance Version control issues Difficulty posting/updating information

Flood of unstructuredinformation

Manage iWorker

Productivity

Cost Effectiveness

Ensure Information

Security & Compliance

Optimize & Consolidate Information

StreamlineBusiness Process

DESIRED BUSINESS Outcomes



RWorld Evolution (Jive)

2011 2012 2013 2014 2015 2016Oct Launch of

RWorldJun Jive 7.01

UpgradeSep Cloud

Search in RWorld

Nov External User Groups off RWorld

Apr SSO Enabled

Sep Bulk Document Upload

Nov Sales forceto RWorld SSO

Mar HR Integration Automation

Apr Company Launch RWorld (Jive 6 upgrade)

May Mobile App for RWorld

Sep Jive for Office, Jive Anywhere & Photo Album

Feb Advanced Analytics

Feb Jive 8.0 UpgradeMar Jive Curate, Forms, SharePoint ConnectorsMayTembo Social Launch

Stabilization EffortContent Migration / Consolidation Effort

Impact and Success:Resonating with Employees

Continually survey employees for feedback


91% of employees more engaged and better manage their work compared (+6%)

84% increased the effectiveness of how they collaborate with their peers

90% enable a better flow of information across departments (+7%)

90%key factor in information mobility

81% using to manage content and files

RWorld has become part of our DNA as an organization

Strong tool to help me achieve goals in my job

How did we operate without it?

It provides a connection with

my team that works in multiple

locations


RWorld is awesome!

It allows me some insight about what goes on in other offices and with Ricoh employees across the country. It makes me feel more part of the team

My go to place for information

Great tool that I use everyday

Change is hard, satisfaction derived from having changed is priceless

Employee Feedback

Components for Success


Executive buy-in and support Cross-functional collaborative

effort Governance & Advocacy

Program Training Find a support community

(or two) Benchmark before during and

after to measure success Continued improvements

What have we done well?

Improve employee productivity Executive support and

engagement Focus on middle management Focus on business value and

link to Information Mobility What does good look like?

Continued Improvement


Our journeyis not over…

Lessons Learned


Advocate Programfrom the beginning

Strategically balance our focus to include functional department needs

Mandatory training for all employees with platform launch

What we would have done differently?

Brainstorming Session

What have YOU done??


Let’s Brainstorm Ideas

What does your ideal intranet look like now? What are your biggest challenges? What were your top lessons learned? Ah-ha moments that lead to increased user

adoption/engagement? How do we increase user productivity? How do we eliminate user headaches?


lindsay forcino: transforming intra “mess” into intra “success”

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