life as a ux consultant
TRANSCRIPT
Life as a UX ConsultantUCL - HCI-E Practice Seminar
Sophie Buda
1 March 2016
@sophie_buda
@SystemConcepts
About me
Contents
• UX at System Concepts
• Examples of projects
• Stages of a project
• Try it out!
• Questions
UX at System Concepts
System Concepts
UX, usability, acessibility
Health, safety and ergonomics
About us
What we do
Consultancy On-site resource Training courses
Services
User testingRequirements capture
Diary studies
Quantitative surveys Workshops
Focus groups
In-context research Accessibility audit and testing
Expert reviews
Interaction design
WireframesFull designs
Competitor benchmarking
Writing policies and guidelines
UX
Ergonomics
Selection of new equipment
Product design & testingErgonomics & accessibility audits of premises
Procurement ergonomics Office layout and design DSE assessments
Some of our clients
Examples of projects
Product:
Financial support tool
Dev stage:
No existing service
Question(s):
What do our target user need and how do we build it?
Discovery phase
Product:
Financial support tool
Dev stage:
No existing service
Question(s):
What do our target user need and how do we build it?
What we did
User research
Clientworkshops
Userneeds
Personas Userjourneys
Discovery phase
Product:
Financial support tool
Dev stage:
No existing service
Question(s):
What do our target user need and how do we build it?
What we did
User research
Clientworkshops
Userneeds
Personas Userjourneys
Alpha phase
Card sorting Wireframes
Guerrillatesting
High-fi prototype
Lab testing
Product:
Tool to catch-up on dramas
Dev stage:
Live HTML prototype
Question(s):
Is this tool useful? Would people use it in the long run?
Product:
Tool to catch-up on dramas
Dev stage:
Live HTML prototype
Question(s):
Is this tool useful? Would people use it in the long run?
What we did
Diary study & follow-up interviews
Face-to-face
briefing
Participantsuse the tool
and write about it
One-to-one follow-up interviews
Report with issues
and recommendations
Presentationand
discussion to decide what to do next
Stages of a project
Pre-project
Submit proposal
Plan the approach
Receive request
for proposal
…and then wait …
• Appropriate methods and techniques
• Available resources and budget
• Deadlines
Analyse the data
Conduct the study
Kick-off meeting
Deliver findings
Once we’ve been commissioned
• Understand:
The product
The requirements
Deliverables
Video highlights
Maps Presentations
WorkshopsUser-generated material
Visual reports
PersonasWireframesStoryboards
Charts PhotosSketches
High-fidelity prototypes
Prioritised recommendations
Try it out!
Product:
Mobile application to book a trip, save the trip details, rate your experiences (hotel, restaurants, activities), upload pictures, etc.
Dev stage:
Functional prototype
Question(s):
Is the app usable and engaging? Would people use it during their trip?
Research approach? Why?
Main project steps?
Resources required for each step?
Schedule?
Think about:
Number of participants and participant profiles
Length and structure of the study
Sort of data to collect
Deliverables
Number of days the UX consultant(s) will have to work on this project
Product:
Mobile application to book a trip, save the trip details, rate your experiences (hotel, restaurants, activities), upload pictures, etc.
Dev stage:
Functional prototype
Question(s):
Is the app usable and engaging? Would people use it during their trip?
What would you propose?
Questions?
Sophie Buda
020 7240 3388
www.system-concepts.com
@sophie_buda
@SystemConcepts