life as a ux consultant

24
Life as a UX Consultant UCL - HCI-E Practice Seminar Sophie Buda 1 March 2016 @sophie_buda @SystemConcepts

Upload: sophie-buda

Post on 14-Apr-2017

141 views

Category:

Career


0 download

TRANSCRIPT

Page 1: Life as a UX consultant

Life as a UX ConsultantUCL - HCI-E Practice Seminar

Sophie Buda

1 March 2016

@sophie_buda

@SystemConcepts

Page 2: Life as a UX consultant

About me

Page 3: Life as a UX consultant

Contents

• UX at System Concepts

• Examples of projects

• Stages of a project

• Try it out!

• Questions

Page 4: Life as a UX consultant

UX at System Concepts

Page 5: Life as a UX consultant

System Concepts

UX, usability, acessibility

Health, safety and ergonomics

Page 6: Life as a UX consultant

About us

Page 7: Life as a UX consultant

What we do

Consultancy On-site resource Training courses

Page 8: Life as a UX consultant

Services

User testingRequirements capture

Diary studies

Quantitative surveys Workshops

Focus groups

In-context research Accessibility audit and testing

Expert reviews

Interaction design

WireframesFull designs

Competitor benchmarking

Writing policies and guidelines

UX

Ergonomics

Selection of new equipment

Product design & testingErgonomics & accessibility audits of premises

Procurement ergonomics Office layout and design DSE assessments

Page 9: Life as a UX consultant

Some of our clients

Page 10: Life as a UX consultant

Examples of projects

Page 11: Life as a UX consultant

Product:

Financial support tool

Dev stage:

No existing service

Question(s):

What do our target user need and how do we build it?

Page 12: Life as a UX consultant

Discovery phase

Product:

Financial support tool

Dev stage:

No existing service

Question(s):

What do our target user need and how do we build it?

What we did

User research

Clientworkshops

Userneeds

Personas Userjourneys

Page 13: Life as a UX consultant

Discovery phase

Product:

Financial support tool

Dev stage:

No existing service

Question(s):

What do our target user need and how do we build it?

What we did

User research

Clientworkshops

Userneeds

Personas Userjourneys

Alpha phase

Card sorting Wireframes

Guerrillatesting

High-fi prototype

Lab testing

Page 14: Life as a UX consultant

Product:

Tool to catch-up on dramas

Dev stage:

Live HTML prototype

Question(s):

Is this tool useful? Would people use it in the long run?

Page 15: Life as a UX consultant

Product:

Tool to catch-up on dramas

Dev stage:

Live HTML prototype

Question(s):

Is this tool useful? Would people use it in the long run?

What we did

Diary study & follow-up interviews

Face-to-face

briefing

Participantsuse the tool

and write about it

One-to-one follow-up interviews

Report with issues

and recommendations

Presentationand

discussion to decide what to do next

Page 16: Life as a UX consultant

Stages of a project

Page 17: Life as a UX consultant

Pre-project

Submit proposal

Plan the approach

Receive request

for proposal

…and then wait …

• Appropriate methods and techniques

• Available resources and budget

• Deadlines

Page 18: Life as a UX consultant

Analyse the data

Conduct the study

Kick-off meeting

Deliver findings

Once we’ve been commissioned

• Understand:

The product

The requirements

Page 19: Life as a UX consultant

Deliverables

Video highlights

Maps Presentations

WorkshopsUser-generated material

Visual reports

PersonasWireframesStoryboards

Charts PhotosSketches

High-fidelity prototypes

Prioritised recommendations

Page 20: Life as a UX consultant

Try it out!

Page 21: Life as a UX consultant

Product:

Mobile application to book a trip, save the trip details, rate your experiences (hotel, restaurants, activities), upload pictures, etc.

Dev stage:

Functional prototype

Question(s):

Is the app usable and engaging? Would people use it during their trip?

Page 22: Life as a UX consultant

Research approach? Why?

Main project steps?

Resources required for each step?

Schedule?

Think about:

Number of participants and participant profiles

Length and structure of the study

Sort of data to collect

Deliverables

Number of days the UX consultant(s) will have to work on this project

Product:

Mobile application to book a trip, save the trip details, rate your experiences (hotel, restaurants, activities), upload pictures, etc.

Dev stage:

Functional prototype

Question(s):

Is the app usable and engaging? Would people use it during their trip?

What would you propose?

Page 23: Life as a UX consultant

Questions?

Page 24: Life as a UX consultant

Sophie Buda

[email protected]

020 7240 3388

www.system-concepts.com

@sophie_buda

@SystemConcepts