leveraging it to achieve ushe's goals

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2020: Leveraging IT to achieve USHE’s goals

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Technology (when strategically and practically applied) provides increased accessibility and quality to Higher Education. This presentation was made by USHE Assistant Commissioner and Chief Information Officer Dr. Steve Hess to the State Board of Regents October 29, 2010.

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Page 1: Leveraging IT to Achieve USHE's Goals

2020: Leveraging IT to achieve USHE’s goals

Page 2: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology is a disruptive force to HE.Technology (when strategically and

practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Possible Regents’ recommendations.

Page 3: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology is a disruptive force to HE.Technology (when strategically and

practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Regents’ recommendations for future.

Page 4: Leveraging IT to Achieve USHE's Goals

The Rising Cost of Higher Ed

Current numbers circulating439%147%106%

Page 5: Leveraging IT to Achieve USHE's Goals

Impact of the Recession↓ Budgets↑ Tuition, ↑ student debt↑ Tuition dependency↓ State resources allocated↑ Reliance on private and federal funding↓ Access (low income, first generation

students)↓ Reduction in student completion ratesNew normal is cost management and greater

productivityFinancing problems are structural, not short-

term

Page 6: Leveraging IT to Achieve USHE's Goals

Thriving in the Paradox of HE

To survive the university and colleges must break with tradition, ◦but to thrive they must build on what

they have always done best.Technology investment in

teaching, administration, research and public service can bring down the cost and improve quality.

Clayton Christensen Manuscript: University DNA

Speaking of Harvard University

Page 7: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology is a disruptive force to HE.Technology (when strategically and

practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Regents’ recommendations for future.

Page 8: Leveraging IT to Achieve USHE's Goals

Berkman Center for Internet & Society at Harvard University“Born Digital in Video: Overload”http://cyber.law.harvard.edu/interactive/projects/digitalnatives/2010/09/overload

Born Digital Assignment

Page 9: Leveraging IT to Achieve USHE's Goals

Disruptive technology

“Disruption is a positive force. It is the process by which an innovation (technology) transforms a market whose services or products are complicated and expensive into one where simplicity, convenience, accessibility and affordability characterize the industry.”

Clayton Christensen: Disrupting Class

Page 10: Leveraging IT to Achieve USHE's Goals

Top 10 New Disruptive Technologies Impacting Higher Education

Cloud computingMobile phones and tablet devicesSocial communication and collaborationSocial analyticsVideo, interactive, streamed and on demandContext aware computingFlash memoryUbiquitous computingElectronic TextbooksImproved Learning Management Systems

Page 11: Leveraging IT to Achieve USHE's Goals

Hype Cycle for Education (Gartner, 2010)

Page 12: Leveraging IT to Achieve USHE's Goals

Disruptions May Affect Growth

Page 13: Leveraging IT to Achieve USHE's Goals

Disruptive Technology

Public HigherEducation

For-Profit Institutions, Internet

Library & Research InformationProfessional Degree / Certificates

Tutoring / AdvisingKnowledge Creation

Lifelong Learning

Library & Research InformationProfessional Degree / Certificates

Knowledge CreationTutoring / AdvisingLifelong Learning

Possible?

Recording IndustryMotion Picture / TV

Newspapers / PeriodicalsTraditional Library

AppleNetflix, Hulu

Google, MSN Live, CNNGoogle

Page 14: Leveraging IT to Achieve USHE's Goals

Bill Gates’ View on HE FutureFive years from now, on the web for

free, you’ll be able to find the best lectures in the world

College needs to be less “place-based”

University education is just too expensive

Technology is the only way to bring education cost back under control and expand access.

Bill Gates

Page 15: Leveraging IT to Achieve USHE's Goals

Most HE Services are OnlineCoursesLibraries Labs Text books ClassroomsAdministrative processes and

services in HR, finance, students, etc.

Page 16: Leveraging IT to Achieve USHE's Goals

CompetitionOnline and commercial courses,

modules, objectsFor-profit colleges offering a

blended, flexible experienceGoogle digitizing all scholarly

books, periodicals, AV materialsSearch engines, answer enginesOfferings that satisfy student as

consumer

Page 17: Leveraging IT to Achieve USHE's Goals

Possible Shifts in Environment

• From institution to course creators Accreditation

• From classrooms to mobile devicesCourse delivery

• Break from institutions, selling “branded courseware” around the world

Tenured professors

• New courseware builder, aggregator enables any expert to create/sell their own courses

Courseware creation

• Erodes as students face faster, better, cheaper “status” options

Granting of diplomas

Page 18: Leveraging IT to Achieve USHE's Goals

Challenging the Teaching Model

Student PortfoliosImmediate Student

FeedbackCourse Management

SystemsVirginia Tech Math

EmporiumMission Early College High SchoolThe National Center for Academic

Transformation

Page 19: Leveraging IT to Achieve USHE's Goals

Open Content InitiativeGates Foundation funding is available to develop online courses that increase access and success in higher education.

Page 20: Leveraging IT to Achieve USHE's Goals

Curricular Resources Online

WikipediaAcademic EarthOpen

Educational Resources

You Tube EduThe Big ThinkI Tunes U

Page 21: Leveraging IT to Achieve USHE's Goals

Engaging the Classroom

Page 22: Leveraging IT to Achieve USHE's Goals

Born Digital: Student Expectations

They are digital natives and …• Used to receiving info

very fast• Like to parallel process

and multi-task• Prefer graphics over

text• Prefer random access

(hypertext)• Function best when

networked• Relate to one another

in ways mediated by digital technologies.

• Thrive on instant gratification and instant rewards

• Prefer games to “serious” work

• Expect to create the context of their online experience

• Perceive information to be malleable; it is something they can control and reshape in new and interesting ways.

Page 23: Leveraging IT to Achieve USHE's Goals

More Digital ExpectationsStudents expect to be digitally

immersed …• Information online, not

“in line”• Information on-

demand, free of place or time

• Blended classroom and online experiences

• Flexible coursework schedules for working students

• Relevant and timely content

• More team collaboration.

• More content from multiple sources

• Interactive content from voice, video and data

• Ability to contribute, as well as consume, content and knowledge

• Social collaboration and networking is integrated or encouraged in coursework

• Learning experiences appeal to both intrinsic and extrinsic motivations

Page 24: Leveraging IT to Achieve USHE's Goals

USHE Technology-Assisted Learning

0.113%

0.131%

0.048%

88.128%

1.313%

8.427%1.822%

Total

Broadcast

Correspondence

Electronic Media

Face-to-Face

Interactive Audio/Video

Online

Technology-Enhanced

Page 25: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology is a disruptive force to HE.Technology (when strategically and

practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Regents’ recommendations for future.

Page 26: Leveraging IT to Achieve USHE's Goals

How IT contributesAccessibilityAffordabilityEfficiencySimplicityAccountabilityHigh Quality

Page 27: Leveraging IT to Achieve USHE's Goals

How IT Contributes

Move

Online

• Move most processes, applications and services online.

• Move selected courses online. • Once online they are accessible any time and any

place.

Savings

• Save time, travel and other expenses.• Fewer buildings, parking , roads• Shorter process times, fewer people needed to

administer.• Provide data/key indicators of success delivered in

timely reports and dashboards.

Outcome

s

• Accessibility Affordability• Efficiency Simplicity• Accountability High Quality

Page 28: Leveraging IT to Achieve USHE's Goals

Administrative Processes First to Move OnlineOn Administration

On Faculty On Students

• Payroll, human resource management

• Budgeting• Accounting• Financial services• Inventory, asset

tracking• Building access• Police information• Building and

classroom scheduling

• Building access• Heating / Air

Conditioning• Utilities• Security alarms and

surveillance• Sprinkling systems

• Communication & collaboration with students, staff, colleagues (worldwide)

• Course info distribution

• On-line courses• Media on demand• Classroom video

capture• Classroom network

access• Student Grades• Research grants,

applications submissions

• Computational research

• Access to journals and other research data

• Publishing

• Registration, tuition, financial aid, fees

• Library, research information

• Course materials• Faculty and student

communication and collaboration

• Residential living• Web access• Homework, tests• Online access to

lectures• Creation,

submission of original papers, art, music

• Media production• News reporting• Complex

mathematic, statistical computation

• Course evaluations• Campus life

And more …

Page 29: Leveraging IT to Achieve USHE's Goals

Teaching and Learning is Now Moving Online

Reduce costs of teaching to $1000/ credit hr.

Learning outcomes comparable to traditional classroom outcomes.

Reduce cost of delivering a full four-degree to less than $13,000.◦ compared to price of $ 28,000 to $106,000 at the

typical public or private institutions, respectively.Obtain savings on, buildings, parking lots

etc. and the student’s convenience.Clayton Christensen Manuscript: University DNA

Page 30: Leveraging IT to Achieve USHE's Goals

New Teaching Technologies Address:Recruiting• Online summer offerings• Student CRM• Active-duty Military, students• Apply Yourself• College Web Sites with Department Pre-requisites

Academic Costs• Mandatory Blended Course Conversions

• Tiered Instructional Support• Outsourced Instructional Support• Course Consortia (state, peer institution, discipline specific)

• Peer Institution & Discipline-specific Online Course Consortia

Access and Student Success• Online and Hybrid Core Requirements

• Fully Online Undergrad degrees• Online Dual Credit Courses• Student-centered Course Design• Pre-Matriculation Developmental Courses

• Online Degree Completion Programs

Student Learning• Web-mediated Learning Resources• Multi-site Study Abroad Courses• Global Guest Faculty• Online-only Faculty Hires• Semester-Online Teaching Option

Page 31: Leveraging IT to Achieve USHE's Goals

IT Goals to Support USHE 2020

↑ student participation

↑ student completion

↑ the level of economic innovation

Page 32: Leveraging IT to Achieve USHE's Goals

Mandatory course conversions – transcending space constraints

IT: Strategic, Practical Uses

Page 33: Leveraging IT to Achieve USHE's Goals

IT: Strategic, Practical Uses↑ success in high failure gateway

courses.

F2F Online

Standard common courses with stable content

Problem or gateway course

High enrollment courses in

curriculum or major

25 courses generate 50% enrollment in community

colleges

Specialized, lower enrollment courses

Graduate courses

Page 34: Leveraging IT to Achieve USHE's Goals

Strategic, Practical Objectives to Achieve 2020 GoalsEmploy online facultyHelp students overcome educational

interruptions (Degree Audit Programs)

Provide expanded transcriptsJoin Open Content InitiativeProvide a portal for easy access to

courses at little/no cost. (UEN)  Negotiate state contracts for

electronic text books (UEN).

Page 35: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology is a disruptive force to HE.Technology (when strategically and

practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Regents’ recommendations for future.

Page 36: Leveraging IT to Achieve USHE's Goals

USHE Technology-Assisted Learning

0.113%

0.131%

0.048%

88.128%

1.313%

8.427%1.822%

Total

Broadcast

Correspondence

Electronic Media

Face-to-Face

Interactive Audio/Video

Online

Technology-Enhanced

Page 37: Leveraging IT to Achieve USHE's Goals

% IT Use in U.S. /Utah Instruction

Electronic Mail

Course Management Software

Internet Resources

Web Sites for Class Materials

Commercial Courseware

Learning Objects

Computer Simulations

Online Courses

0 20 40 60 80 10090

79

78

66

39

32

27

22

IT Usage in U.S. Instruction

% Usage

Page 38: Leveraging IT to Achieve USHE's Goals

Utah Education Network Technology Available to USHE

Best Networked State in the Nation, UEN

Wimba ◦ Shared screens, interactive

whiteboard, archives◦ Unlimited, synchronous,

online classrooms◦ Voice tools for discussions, podcasting, etc.

Movi (HD teleconferencing state, nation, worldwide)

Pioneer Online LibraryE media

Page 39: Leveraging IT to Achieve USHE's Goals

Attached storage

Other schools’ repositories

UEN media

Video servers

iTunes U

Virtual meeting archives

Department file servers

Cloud Sites(i.e..

YouTube)

Learning Content Management System(Equella)

Course Management System

(Blackboard)

Teach

Sto

reC

on

nect

Acces

s Campus Web Portal

Virtual Rooms(Wimba)

Student web

portfolios

Web-enabled Learning Landscape

Page 40: Leveraging IT to Achieve USHE's Goals

Equella Learning Content MgtDiscover and connect

media to a courseControl access and useFaculty control, share

and manage Manage course,

department or program curriculum

Store student work and assemble web portfolios

Page 41: Leveraging IT to Achieve USHE's Goals

Streaming Video Services

• 23,448 video clips supporting teaching

• 43,758 streams delivered in 30 days

• 500,000 video streams delivered over the course of a year

• Serve videos offered through iTunes U

Page 42: Leveraging IT to Achieve USHE's Goals

Single Sign-on to Class ResourcesBlackboard / course

management systemProctored exam

schedulingStudent class feedback

surveyiTunes ULibrary Reserve

materialsLink to faculty pageLink to campus map

Page 43: Leveraging IT to Achieve USHE's Goals

IT Opportunity in HEThe current model for HE may become

financially unsustainable, making college increasingly inaccessible to students.

Technology (when strategically and practically applied) provides increased accessibility and quality to HE.

Current progress at USHE institutions.Technology is a disruptive force to HE.Regents’ recommendations for future.

Page 44: Leveraging IT to Achieve USHE's Goals

RecommendationsInvest in strategic technology and its practical

application.Hire people who are digital natives or

successful immigrants. Include technology and student achievement in

campus master plans.Collaborate on the development and use of

strategic online courses.Provide financial & RPT incentives for providing

higher-quality, technologically delivered courses and services.

Take advantage of the national open content, cloud and software initiatives.

Page 45: Leveraging IT to Achieve USHE's Goals

A Next Step:

Universities and colleges will present their specific technology accomplishments in December 2010.

Page 46: Leveraging IT to Achieve USHE's Goals

Technology layered on top of old paper, people centered processes will not always reduce costs.

Page 47: Leveraging IT to Achieve USHE's Goals

QUESTIONS? COMMENTS?

[email protected]