Orientation

What am I doing here? What are we doing here?

Orientation

What am I doing here? What are we doing here?

ResolvedoPurpose

oTeam IdentityoMembership

ResolvedoPurpose

oTeam IdentityoMembership

UnresolvedoDisorientationoUncertainty

oFear

UnresolvedoDisorientationoUncertainty

oFear

What are the objectives?What are the objectives?Introduction to a theoretical model used for making sense of the workplaceLearn & apply a pragmatic tool to create learning & gather diverse ideas to solve problems

http://www.gapingvoidart.com/

Many problems can be solved by changing – widening our perception.

Image http://www.flickr.com/photos/speednutdave/2839923659/

Cynefin Framework – David Snowden http://cognitive-edge.com/

http://cognitive-edge.com/blog/entry/6149/great-is-the-power-of-steady-misrepresentation/

Psychological Inertia

AKA Mental / Organizational Stuckness

PSYCHOLOGICAL INERTIA. PSYCHOLOGICAL INERTIA. The psychological meaning of the word The psychological meaning of the word

"inertia" implies an indisposition to "inertia" implies an indisposition to change – a certain "stuckness" due to change – a certain "stuckness" due to

human programming. It represents the human programming. It represents the inevitability of behaving in a certain way inevitability of behaving in a certain way

– the way that has been indelibly – the way that has been indelibly inscribed somewhere in the brain. It also inscribed somewhere in the brain. It also represents the impossibility – as long as represents the impossibility – as long as

a person is guided by his habits – of a person is guided by his habits – of ever behaving in a better way. ever behaving in a better way.

– – KowalickKowalick

Routine causes of psychological inertia;Having a fixed vision (or model) of the solution or root cause. False assumptions (trusting the data). Language that is a strong carrier of psychological inertia. Specific terminology carries psychological inertia. Experience, expertise and reliance upon previous results. Limited knowledge, hidden resources or mechanisms. Inflexibility (model worship; trying to prove a specific theory, stubbornness). Using the same strategy. Keep thinking the same way and you will continue to get the same result. Rushing to a solution – incomplete thinking.

- Trizics. Gordan Cameron

A tool to gather & use

diverse solutions

1. write the problem / current system for solutions in the center of a 3 x 3 matrix

Past Present Future

Super-System

System Ladder slipped and employee was injured in fall

Sub-System

Example: Plan for safety improvement

Next, explore the problem at each of the three levels:oSuper-system: External environment and components that the problem or system interacts or may interact with.oSystem: The problem or system that was created.oSub-system: A component or parts of the problem or system.

Past Present Future

Super-System Corporation were message that safety is a priority has not gotten through

System Ladder slipped and employee was injured in fall

Sub-System Workers remember the incidents, in spite of management’s assertion that safety is paramount.

Example: Plan for safety improvement

Once you have explored the problem and the system in the present, move on to the past and the future.

Time line - you can choose the time line you want, selecting a specific date or leaving the dates open in the past and future.

Past Present Future

Super-System Corporation where safety not a priority

Corporation were message that safety is a priority has not gotten through

Corporation where safety is a priority

System Employees take occasional risks to get the job done

Ladder slipped and employee was injured in fall

Injury rate will be unacceptable

Sub-System Management has criticized workers who stop production in the face of danger.

Workers remember the incidents, in spite of management’s assertion that safety is paramount.

Management has provided positive recognition for stopping production in the face of danger.

Example: Plan for safety improvement

Explore all nine windows by asking:oCan we do something at the sub-system in advance to fix or avoid the problem or improve the system?oCan we do something at the system in advance to fix or avoid the problem or improve the system? oCan we do something at the super-system level in advance to fix or avoid the problem or improve the system?

oCan we do something at the sub-system level in the future to fix or avoid the problem or improve the system?oCan we do something at the system level in the future to fix or avoid the problem or improve the system? oCan we do something at the super-system level in the future to fix or avoid the problem or improve the system?

oCan we do something at the sub-system level in the present to fix or avoid the problem or improve the system?oCan we do something at the system level in the present to fix or avoid the problem or improve the system?oCan we do something at the super-system level in the present to fix or avoid the problem or improve the system?

From the discussion & interaction develop a ‘Solutions Matrix’

Solution Doable.1-10 10=Very1=A little

Impactful.1-1010=Very1=A little

Helpful.1-1010=Very1=A little

Potential Barriers

Potential Successes

Past Present FutureSuper-System Smaller company, Less

need for product, Only phones No Internet, Sold-Directly to Customer

Organization, Phone System, Internet, Transportation, Buyers, Wholesalers, Suppliers

Larger organization, More product offerings, More staff, More customers, Outsourcing much of sales, Global Market

System Customer phoned or physically came to the location.

Meetings are scheduled according to incoming phone calls, emails, on-line contacts for support.

Meeting happen “virtually”, more product sold = more incoming calls and contact for support, increased dependence upon “magnet & virtual” staff and locations.

Sub-System phones, typewriters + file cabinets (physical tangible records), Only spoke English, Only US currency

Phones, Each persons computer, Personal Relationships, Multiple Languages, Locations

Increased storage of records on computers, People who speak multiple languages, Translators, Done on computers

Plan for an increase in customer satisfaction based upon meeting with client support.

Past Present Future

Super-System

System

Sub-System

What did you hear that What did you hear that inspired a change?inspired a change?How do you see yourself How do you see yourself using these ideas?using these ideas?What will others see you What will others see you doing when these tools doing when these tools are effective?are effective?

Michael CardusMaking Teams & Leaders Better

Organization DevelopmentTeam BuildingLeadershipInnovation

mike@create-learning.comwww.create-learning.com1.716.629.3678