Upload File

let's make complaints better

41

Upload: mikeandthecustomer

Post on 07-Jul-2015

33 views

Category:

Documents


2 download

Report

DESCRIPTION

Improving the quality of complaint resolution.

TRANSCRIPT

Page 1: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 2: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 3: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 4: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 5: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 6: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 7: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 8: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 9: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 10: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 11: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 12: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 13: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 14: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 15: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 16: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 17: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 18: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 19: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 20: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 21: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 22: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 23: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 24: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 25: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 26: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 27: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 28: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 29: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 30: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 31: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 32: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 33: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 34: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 35: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 36: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 37: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 38: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 39: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 40: Let's make Complaints better
http://www.haikudeck.com/?utm_source=slideshare&utm_medium=exported_deck&utm_campaign=haikudeck_logo&utm_content=IzQyCKgPvp
Page 41: Let's make Complaints better

Let's make better* scripts* Improved readability, increased fault-tolerance, and more security Michael Boelen [email protected] NLUUG, November 2019 Let's make better* scripts

JOURNEY TO “A Better Life” Let's Get Spiritual

Consumer Complaints Register - NSW Fair · PDF fileConsumer Complaints Register ... deliver better customer service and help customers make informed decisions about ... and the types

JOURNEY TO “A Better Life” Let's Get Spiritual It’s All Done With A Smile

Let's Move For A Better World

Let's make Complaints better

JOURNEY TO “A Better Life” Let's Get Spiritual To Speak The Gospel

Let's be a better manager by playing!

Let's talk about shaping a cleaner and better energy future

JOURNEY TO “A Better Life” Let's Get Spiritual The Church

Content marketing - let's do it better

Complaints Handling Procedure - Orkney Islands · PDF fileWhat if the customer does not want to complain? ... This complaints handling procedure will help us do our job better,

Academic Management: Let's make it better

Let's make WordPress better together

Better Complaints Management

SUPERCHARGING ENGAGEMENT November 2018 · Human Rights Campaign • No complaints, wrong identities, better customer service • Better welcome series, integrated online & offline

Let's argue over it: Are argumentation skills better learned collaboratively or individually?

SOMEONE I LOVE IS A POSTDOC - CUPE 3906 · SOMEONE I IS A UNIT 3 MEMBER ... Let's build a better Mac! CUPE 3906 . #Better Mac Let's build a better Mac! CUPE 3906 . Title: SOMEONE

Pursuit of Better testing Instrument Let's go in the grandway

Attachment A Sample of Solar Consumer Complaints Filed · PDF fileAttachment A Sample of Solar Consumer Complaints Filed with the Better Business Bureau for SolarCity, SunRun & Vivint

Feature Flags Are Flawed: Let's Make Them Better

let's build a better world

Fewer Complaints Are Not Better

Complaints · PDF file · 2017-08-21This Complaints Handling Procedure commences at the point that a complaint ... Better Practice Guide to Complaint Handling; ... Resolve or make

LET'S JOIN HANDS TO MAKE OUR EARTH A BETTER PLACE...WISE M NEY A Weekly Update from SMC (For private circulation only) LET'S JOIN HANDS TO MAKE OUR EARTH A BETTER PLACE HAPPY EARTH

Let's Build a Better Password

ACSQHC Better Practice Guidelines Complaints Handbk

LET'S MAKE YOUR MAGAZINE EVEN BETTER

JOURNEY TO “A Better Life” Let's Get Spiritual See The Energy

In Hong Kong, visual analytics inspires better solutions to public complaints

JOURNEY TO “A Better Life” Let's Get Spiritual NEWNESS OF LIFE

"Better Safe Than Sorry" Let's Talk 2: Lesson 13B

Build a Better Business Using Customer Complaints · Getting a complaint may seem bad, but not getting one is ... BUILD A BETTER BUSINESS USING CUSTOMER COMPLAINTS 8 GETFIVESTARS

PLOG2013 - Let's get a better collective.geo and improve Plone for Geo-referenced content

EXHIBIT 2 Better Business Bureau Complaints - … 2 Better Business Bureau Complaints Case 8:14-cv-02096-VMC-EAJ Document 13-2 Filed 09/18/14 Page 1 of 16 PageID 454