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Lessons Learnt regarding Lessons Learnt regarding ImplementationImplementation

National Joint Response Team - DWAF, National Joint Response Team - DWAF, SALGA, NT and dplgSALGA, NT and dplg

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Overview

This presentation gives a brief overview of potential processes to be followed once decisions has been made regarding service delivery mechanism and highlight some key aspects accordingly

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Basis of Presentation

The presentation assumes that communication processes and procurement processes has taken place in accordance with the mechanism that was chosen

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Ensure everyone understands

It is pivotal to ensure that there is a common understanding of : The decision and what it means What is critical to ensure continuance of the

service what “needs to change” what challenges needs to be addressed

The common understanding and buy in could be obtained through workshops within the WSA

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Have a plan

A comprehensive implementation plan, with Objectives Responsibilities Timeframes CostingIs essential to guide the process, the

implementation must address all key aspects of the decision that needs to be addressed

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Have a basis

It is important to have a sound understanding of key tasks that cannot be compromised during the implementation process, these areas are those that forms the cornerstone of the service , such as Revenue

Billing Collection

Water Distribution Quality Reliability of supply

Customer care

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Keep in mind ultimate objective

It is recommendable to have a business plan at all time and ensure that implementation and processes are aligned to achieve the ultimate objective , and that Key Performance areas are highlighted throughout

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Stakeholder buy in

It is important throughout the process to keep all stakeholders informed and maintain buy in this could be obtained through workshops, progress meeting and other forms of communication , key stakeholders are normally Councillors Organised Labour Consumers

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Monitoring

The process should be monitored at all times, from a project execution perspective as well as whether deliverables/intentions are achieved

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Contract Monitoring in terms of the Systems Act

The Systems Act requires the WSA to monitor and assess the implementation of an agreement between the WSA and a service provider.

This includes monitoring the performance of the service provider in accordance with the municipalities Performance Management System by: Setting KPIs & measurable performance targets Measuring performance against the performance

targets Taking steps to improve performance where targets are

not met Establishing processes for regular reporting

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Contract Monitoring in terms of the MFMA

The MFMA requires the accounting officer to: Take all reasonable steps to ensure that a

contract procured through the supply chain management policy is properly enforced

Monitor on a monthly basis the performance of a contractor under the contract

Establish capacity in the administration for enforcing the contract; monitoring performance &overseeing the day-to-day management of the contract

Report regularly on the management of the contract and performance of the contractor.

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Key requirements

Constant monitoring is required to pro actively identify risks and recommend actions accordingly

A incremental (step by step) approach required

Ownership/Leadership and buy in by Municipalities pivotal to ensure success

Having Key drivers of the process Ensuring Transparency

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Thank you