Lessons from Successful implementation of Safety

Management System

Aircraft Maintenance Environment

Mr. Theophilus Makatshwa

General Manager: Risk and Compliance (act)

SA Express

24th October 2013

Table of Contents

• Introduction

• Implementation – what SAX did

• Challenges faced

• Current challenges

• Lessons learnt

• Benefits

Introduction

Purpose of this presentation is to;

Share with the aviation community the benefits of effective safety management system (SMS) with more emphasis on maintenance facilities and benefits.

To present the current challenges with implementing a robust safety management systems within an AMO.

And finally lessons learnt,

Implementation (SAX story)

• SMS understanding – knowing the animal • Gap Analysis – utilise bodies such as IATA • Close the Gaps (SMS Framework)

– Safety Policy (bethink cultural implications) – Safety Risk Management – Safety Assurance – Safety Promotions

• Resource allocation, Training Management • Improvements and Reporting • Possible Integrated Management System (SMS, QMS

and SeMS)

GAP Analysis results (SAX story)

• 2011 IATA Gap Analysis incorporating ICAO Doc 9859

• Three Months Workshop

• Improvement in SMS Manual

• Documented and Implemented Philosophy

• Compliance above regulatory requirement

Closing the Gaps (SAX story)

• Documentation

• Revision of SMS Manual

• Approval of Documentation

• SMS Awareness

Challenges Faced

1.Safe equipment,

resources

and facilities

2. Systematic

Approach

4. Leadership

3. Active

Safety culture

Improved Safety

Performance

Current Challenges

The care and nurturing of a SMS require significant levels of engagement between managers and employees.

Safety management system is still does not enjoy the attention it deserves, it is not seen as one of core business function, in comparison to other Management systems such as Financial management, HR management, etc

Blame culture when accident and incident occurs is of serious concern for SMS,

Many organization's are chasing OTP and forgo critical safety elements

10

Alcohol & Drugs

Policy Audit Plans

Safety Plan

Safety Drills

Security Policy

Safety Policy

No Structure Structure

Policy

Process

Task

Continuous Improvement

Safety (Incidents)

Mgt. policy

Lessons learnt (1)

Lessons leant (1a)

• Possible integration of some Management Systems

– SMS;

– QMS

– SeMS

– Risk Management

– Environmental/Sustainability (3P’s) monitoring

SMS development – have a realistic outlook

A mature SMS is likely to take 5-10 years and a few review cycles to create

A SMS in development is

probably going to take 1-2 years to write and 2-3 years to bed in

Lessons learnt (2)

Lessons learnt (3) ROCLA Safety Culture Assessment

1

2

3

4

5

Compliance Communication Prevention Practices Leadership

Commitment

Awareness &

Participation

Motivation Work Focus

Management

Team Leaders

Employees

Never

Sometimes

Half Time

Frequently

Always

Benefits (1) (Incident trends)

2011

0

0.5

1

1.5

2

2011

2012

2013

Benefits (2)

• Reduced Component Failures (more realistic reliability reporting – decreased human factor element)

• High level of understanding of Management, therefore more effective Management Interventions

• Technical Support Systems – the entire value chain

(Thank You, and please

Comment and/or raise Questions)

• “It's a very sobering feeling to be up in space and realize that one's safety factor was determined by the lowest bidder on a government contract”

– Alan Shepard (NASA astronaut)