lesson from 5 years of lean ux

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Page 1: Lesson from 5 years of Lean UX
Page 2: Lesson from 5 years of Lean UX

A L M O S T E V E R Y T H I N G I ’ V E L E A R N E D F R O M 5 Y E A R S O F L E A N U X

J E F F G O T H E L F | | J E F F @ G O T H E L F. C O | | @ J B O O G I E

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A G I L E + U X = H E A R T B R E A KT W O S O U L S A D R I F T I N A N O C E A N O F P R O C E S S A N D J A R G O N

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_ _4

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5 Y E A R S A G O …T H E P O S T T H A T S TA R T E D I T A L L

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L E A N U X A L L T H E TA L K SW H I C H L E D T O T H I S

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L E A N U X - T H E B O O K !W H I C H L E D T O T H I S

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L E A N U X - T H E M U S I C A L !W H I C H L E D T O T H I S

Page 9: Lesson from 5 years of Lean UX

L E A N U X - T H E H A S H TA G !W H I C H L E D T O T H I S

#leanux

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M E . O N A I R P L A N E S . A L O T.W H I C H L E D T O T H I S

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T W O T H I N G S E M E R G E D

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D E S I G N H A S T O C H A N G EW E L E A R N E D 2 T H I N G S

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P R O D U C T D E V E L O P M E N T H A S T O C H A N G E

W E L E A R N E D 2 T H I N G S

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3 B I G L E A R N I N G S F O R D E S I G N

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A R T I FA C T S N O T A R C H I V E SD E L I V E R A B L E S A R E T E M P O R A R Y

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R A D I C A L T R A N S PA R E N C YT H E R E A R E N O S E C R E T S

Page 17: Lesson from 5 years of Lean UX

I N F O R M A L I N S T E A D O F I N T E R R O G AT I O NC O N V E R S A T I O N S A S C O R E C O M M U N I C A T I O N

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3 B I G L E A R N I N G S F O R P R O D U C T D E V E L O P M E N T

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N O O N E W A S A S K I N G , “ S O W H AT ? ”T E A M S W E R E S H I P P I N G F E A T U R E S

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C O N T I N U O U S L E A R N I N GT H E PA C E O F L E A R N I N G H A S T O R E F L E C T M A R K E T R E A L I T I E S

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C O N T I N U O U S C O N V E R S AT I O N

Ship

SenseRespond

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T H E O R G A N I Z AT I O N H A S T O S H I F TM O S T I M P O R TA N T …

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H U M I L I T YN E W T O O L S , N E W W A Y S O F T H I N K I N G

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H O W M A N Y O F Y O U R U N A N D , W H I L E Y O U ’ R E R U N N I N G , PA U S E , TA K E P H O T O S A L O N G T H E W AY A N D U P L O A D T H E M T O S O C I A L M E D I A ?

A T Y P I C A L S U R V E Y W O U L D A S K

@ J B O O G I E

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T H AT ’ S A S I N I N E !A D D P H O T O S W H I L E Y O U R U N ?

@ J B O O G I E

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Y O U R U N PA S T T H I N G ST H E F U T U R E I S U N P R E D I C TA B L E

@ J B O O G I E

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Y O U R U N PA S T S C E N E R YT H E F U T U R E I S U N P R E D I C TA B L E

@ J B O O G I E

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@ J B O O G I E

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I R A N PA S T T H I S S C E N ET H E F U T U R E I S U N P R E D I C TA B L E

@ J B O O G I E

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@ J B O O G I E

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@ J B O O G I E

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T H E F U T U R E I S F O G G YA P O S I T I O N O F H U M I L I T Y TA K E S S M A L L R I S K S

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H U M I L I T YC O M P O N E N T S O F L E A N U X

@ J B O O G I E

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@ J B O O G I E

Page 35: Lesson from 5 years of Lean UX

"We poured surreal amounts of money into it, yet we all thought it had no value for the customer, which was the biggest irony. Whenever anyone asked why we were doing this, the answer was,

‘Because Jeff wants it.’ No one thought the feature justified the cost to the project. No one. Absolutely

no one."

Page 36: Lesson from 5 years of Lean UX

E X P E R I M E N TAT I O NM I N I M U M V I A B L E W H A T ?

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E X P E R I M E N TAT I O NC O M P O N E N T S O F L E A N U X

@ J B O O G I E

What’s the smallest thing we can make or do to test our assumptions?

Page 38: Lesson from 5 years of Lean UX

I T E R AT I O NY O U ’ R E N O T FA I L I N G , Y O U ’ R E L E A R N I N G ( H O P E F U L LY )

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D ATAO B J E C T I V E M E A S U R E S O F S U C C E S S

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R E S E A R C H I S PA R T O F T H E C Y C L EW H Y I S I T H A P P E N I N G ? N O T J U S T “ W H A T ’ S H A P P E N I N G ”

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R E S P O N S I V E N E S SC O M P O N E N T S O F L E A N U X

@ J B O O G I E

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R E S P O N S I V E N E S SC O M P O N E N T S O F L E A N U X

@ J B O O G I E

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D I D W E C H A N G E C U S T O M E R B E H AV I O R ?

O B J E C T I V E M E A S U R E S O F S U C C E S S

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P R O G R E S S & F U N D I N GE V I D E N C E - B A S E D D E C I S I O N S

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T H I S C H A N G E S E V E R Y T H I N GB U S I N E S S - L E V E L I M PA C T

T H E A G E N C Y

Page 46: Lesson from 5 years of Lean UX

T H I S C H A N G E S E V E R Y T H I N GB U S I N E S S - L E V E L I M PA C T

I N - H O U S E T E A M S

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G E T T O P R O D U C T FA S T E RP R I O R I T I Z E L E A R N I N G O V E R G R O W T H

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S H I F T F R O M A C U LT U R E O F D E L I V E R Y T O A C U LT U R E O F L E A R N I N G

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T H A N K Y O UJ E F F G O T H E L F | | @ J B O O G I E | | J E F F @ G O T H E L F. C O

N E W B O O K S O O N ! S E N S I N G B O O K . C O M

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