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Legible London MAYOR OF LONDON Legible London System Architecture

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  • Legible London

    MAYOR OF LONDON

    Legible London System Architecture

  • Legible London A description of the system architecture

    VERSION 01 Page 2

    What is Legible London?1

    All Legible London copyrights are controlled by Transport for London.Legible London 2010 Transport for London

  • Legible London A description of the system architecture

    VERSION 01 Page 3

    What is Legible London?Connected information for the travelling public

    The Legible London system uses an object-oriented approach. Each element is applied according to rules and guidelines to create many applications. With this method, many applications can be run by different organisations and benet from a single, higher-quality, consistent system.

    Legible London is composed of Elements, Rules and Applications (ERA)

    - ElementsMap and local area data

    - RulesWay nding principles and design guideance documents

    - ApplicationsStreet signs, modal integration maps, paper maps, hoardings etc

    Partner organisations provide the basis for ongoing applications.

    Legible London is a waynding project designed to provide better information throughout the Capital for people who want to walk. A study conducted two years ago on behalf of TfL found that the present multitude of pedestrian sign systems in central London are ineffective and often confusing, and that there was a consequent over-reliance on the Tube map to help people navigate above ground.

    TfL has worked with the London Development Agency and in partnership with London Boroughs to develop a way of providing coordinated walking information across the capital, offering benets for our transport system, for public health, the economy, tourism and the environment.

    The purpose of this document is to provide an overview of the Legible London system structure, processes and applications.

    ELEMENTS RULES

    APPLICATIONSHoardings

    APPLICATIONSPaper maps APPLICATIONS

    Street signs

    APPLICATIONSModal integration

    APPLICATIONSShopping guides

    APPLICATIONSInternet

    Legible London is applied to different applications to provide consistent walking information across the capital. This document will focus on the main application - on street furniture as an example.

  • Legible London A description of the system architecture

    VERSION 01 Page 4

    What is Legible London?Responding to user needs

    Legible London is for all of Londons travellers, it is designed to be inclusive of all people, and for all parts of the capital. Whether that is someone with knowledge of an area or not, the system supports and enhances their understanding to enable better walking choices. A persons modus operandi their method by which they nd their way tells us a lot about how they may plan and carry out journeys; the methods identied in this document work with this understanding.

    Different people have different goals at different times, and their journeys are many and varied. Goals may often change during a journey, for example when agreements to meet are altered, or when a toilet needs to be found. In these situations the availability of local knowledge becomes even more important. The system is devised to support as many of these goals and journeys as is possible.

    A wandering journey

    Novice stroller Uses their intuition to explore and discover interesting places in the city.

    A learning journey

    Novice strider Has a specic destination in mind but doesnt know London too well. Interested in learning quicker ways from A to B.

    An efcient journey

    Expert strider Has internalised just what is strictly necessary to t with their daily routine.

    An open-ended journey

    Expert stroller Has an idea of where places are in the city and uses that knowledge opportunistically.

    A strollers journeyA strollers goals are memorable experiences. Strollers need the walking system to work for them opportunistically at the

    street level allowing them to drift, wander and have the condence to get lost. The conceptual model of a stroller is akin to ripples in a pond.

    Start

    Finish

    Finish

    Finish

    Finish

    Start Finish

    Here?

    Where shall we go?

    Here? Here?Here? Or here?

    I'm here

    I'm there

    The way our brains mentally map areas means that when we encounter anew area, we start with specic arrival and destination points, which formour entry into the waynding system (nodes). From there, we nd out routes between these points. We build up knowledge of the area surrounding the nodes (locality) and, gradually, clusters of localities (neighbourhoods). Step by step, we build up our knowledge and increase our mental maps until we have as much information as we need. People new to London or a particular area often build up knowledge of localities, but not neighbourhoods.

  • Legible London A description of the system architecture

    VERSION 01 Page 5

    What is Legible London?Design principles

    Seamless

    Inclusive

    Predictable

    Progressive disclosure

    Don't make me think

    Name the places

    Human scale

    Parsimony

    Legible London is based on a set of design principles (below) derived from end user research and way nding best practise. These principles have guided the development of solutions and make up the Rules of the system application.

    It has been designed to be in sync with the way we think and act when were moving on foot from one place to another and to interact with our innate sense of spatial awareness, and how we naturally relate one place to another.

    It uses accessible maps of different scales to convey quickly not only the immediate surroundings, but to show how the area connects to those around it. Simple 3D images of landmark buildings have been incorporated into the maps to x given points in peoples minds. A clear, easily understood hierarchy of place names has been developed so people can appreciate the general in relation to the particular.

    RULES

    Legible London Yellow book

    D

    Paper Maps

    Bus shelter maps Underground maps

    On street signs

  • Legible London A description of the system architecture

    VERSION 01 Page 6

    How does it work?2

  • Legible London A description of the system architecture

    VERSION 01 Page 7

    How does it work?How the information is presented and provides answers

    The sign system is derived from a set of waynding questions that are asked by pedestrians. These can be silent or subconscious, but what we know is that they are fundamental to getting around. The on street sign system is designed to respond to these basic, as well as sophisticated, questions. It is designed to provide answers in the right order so that the questioner can work out the answer they are seeking.

    Where can I nd help? / What is it?

    Where am I?Where am I heading?

    How can I get there? Whats on the way?

    InclusiveThe explanation on this page supports the principle of inclusive.

    Time

    Identify the sign

    Scan parts of sign for relevant information

    Identify relevant zone/panel on sign

    Find/acknowledge current location

    Understand orientation from current location

    Find/establish destination

    Estimate time to walk

    Choose a route compare alternatives (including comparing modes)

    Plan progress along route (in greater detail)

    Find/identify specic elements along route or nearby

    Dont make me thinkThe explanation on this page supports the principle of dont make me think.

  • Legible London A description of the system architecture

    VERSION 01 Page 8

    How are they designed?3

  • Legible London A description of the system architecture

    VERSION 01 Page 9

    How are they designed?Key sign components

    WEST ENDOxford Street

    MAYFAIRBond Street

    MARYLEBONEPortman Square

    Baker Street

    HYDE PARKMarble ArchEdgware Road

    A3B4B1B2A3A3A5B5B1C1B3B3B1B5B5B3C5B4A2A5C2B3B3C5A2C2B2A1B3B5C2C5C1C1C1C1C1A2B4B4C1A1C4A3

    B2B5A3B5A5C3C5B3B3B5B4A2A1A5B1B3B3A2B4B2B4C3B2A1B2C5C2A5A5B1B1B1A5B2A5B1B1B4A3A4C3A3C5A4A1C5B3B4B2B5B3C1C5

    Admiral CourtAldburgh MewsAshland PlaceAybrook StreetBaker StreetBaker's MewsBalderton StreetBarrett StreetBeaumont MewsBeaumont StreetBentinck MewsBentinck StreetBingham PlaceBinney StreetBird StreetBlandford StreetBlenheim StreetBourne MewsBroadstone PlaceBrown Hart GardensBrowning MewsBulstrode PlaceBulstrode StreetChapel PlaceChiltern StreetClarke's MewsCramer StreetCrawford StreetCross Keys CloseDavies StreetDe Walden StreetDering StreetDevonshire Mews SouthDevonshire Mews WestDevonshire PlaceDevonshire Place MewsDevonshire StreetDorset StreetDuke's MewsDuke StreetDunstable MewsDurweston MewsEasley's MewsFitzhardinge Street

    Garbutt PlaceGees CourtGeorge StreetGilbert StreetGreen StreetHarley PlaceHenrietta PlaceHinde StreetJacob's Well MewsJames StreetJason CourtKendall PlaceKenrick PlaceLumley StreetLuxborough StreetManchester MewsManchester SquareManchester StreetMandeville PlaceMarylebone High StreetMarylebone LaneMarylebone MewsMarylebone StreetMontagu RowMoxon StreetNew Bond StreetNew Cavendish StreetNorth Audley StreetNorth RowNottingham PlaceNottingham StreetOldbury PlaceOrchard StreetOssington BuildingsOxford StreetPaddington StreetPaddington Street GardensPicton PlacePortman ClosePortman SquareQueen Anne StreetRobert Adam StreetSedley PlaceSeymour MewsSherlock MewsSouth Molton StreetSpanish PlaceSt Christopher's PlaceSt Vincent StreetStratford PlaceThayer StreetUpper Wimpole StreetVere Street

    B5C3C4C2C2C2C2C4A4C2C2C2C5A1

    Weighhouse StreetWelbeck StreetWelbeck WayWesley StreetWestmorland StreetWeymouth StreetWheatley StreetWigmore PlaceWigmore StreetWimpole MewsWimpole StreetWoodstock MewsWoodstock StreetYork Street

    Key

    Underground station

    National rail station

    Bus stop

    Landmark nderC3B3C2B1B1

    C3B4A1

    C4A4C5A1A3C4

    British Dental AssociationDurrants HotelThe Heart HospitalThe Hellenic CentreHigh Commision of The Republic of MaldivesJurys Clifton HotelThe Mandiville HotelPark Plaza Sherlock Holmes HotelRoyal Society of MedicineSelfridgesSt. PetersUniversity of WestminsterWallace CollectionWigmore Hall

    Street nder

    Finder MapThe Finder or 5-minute map is used to nd a destination the end point of the journey. It

    contains useful landmarks wihtin the immediate vicinity effectively a map of

    landmarks so the user can be memorably guided towards specic streets and

    attractions

    Directional InformationDirectional information is usedin two main ways: to show theway towards villages andneighbourhoods, and act as ahoming beacon for attractions.These have an important role inLondon, where majordestinations are oftenobscured from view.

    Planner MapThe planner or 15-minute map is used to

    orientate the user and show how close the villages are to each other. It provides the user

    with the information needed to link areas of London and the condence to attempt longer-

    distance walking journeys.

    Sign AddressThe typography, colour coding and naming conventions are consistent with those on theLegible London printed walking maps and other elements of the system, so that they linkup and work together as a coherent whole.

    Street FinderThis lls in the gaps. Most people are familiar with the convention of using alphabetically ordered streetnames and reference points to nd individual streets on a map its a means of quickly realising whats just aroundthe corner

    BeaconAll the signs are clearlyidentied by a yellow strip atthe top and a walker theuniversal symbol for travellingby foot. They stand above headheight so that they are clearlyvisible from a distance.

    LL00000_MINC_A_FM_1.ai

    Because of the density of destinations in London, a map-based system is the most appropriate and practical solution. It does away for the need to use many ngerposts and in this context can alert the user to over 400 destinations. The Legible London scheme encourage street clutter reduction as a an integral part of any project. This looks at the existing signage in the area and removes any that become redundant as a result of the scheme.

    The elements (maps, placenames, routes) are displayed on signs in a logical order using the principle of progressive disclosure. Mapping to allow people to better understand walks and where things are is central to the scheme. The map based system has mapping that is already orientated with respect to the environment and direction the user is facing. When used in situ, heads-up maps offer a remarkably simple way of bridging the gap between the view ahead and its cartographic representation.

  • Legible London A description of the system architecture

    VERSION 01 Page 10

    How are they designed?Key sign componenets continued...

    In addition to design elements on the more prominent sign faces, all map-based signs have information on one of the side panels with the information split across two separate tiles, as shown.

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    Walk for health

    t .gov.uk/walking

    A daily walk lasting 20 minutes or more significantly reduces the risk of heart disease

    Transport information Standard information supplied by TfL and consistent across all pilot areas

    Tourism information Collaboration with tourism organisation

    Sign location

    Walking messages Variable messages up to a recommended maximum of 8 lines (including heading)

    Upper side panel

    Lower side panel

  • Legible London A description of the system architecture

    VERSION 01 Page 11

    Identication

    12m average reading distance for 74mm symbol size

    N/A

    N/A

    Passing glance

    4m 80cm average reading distance for 100pt (24mm) text

    64cm average reading distance for 100pt (24mm) text

    N/A

    Reading strategies

    Good vision at least 6/9 visual acuity

    Registered partially sighted 6/60 visual acuity

    Registered blind 3/60 visual acuity

    Brief study

    1m 20cm for 25pt (6mm)

    15cm for 25pt (6mm)

    10cm for 25pt (6mm)

    In-depth use

    60cm for 12pt (3mm)

    8cm for 12pt (3mm)

    5cm for 12pt (3mm)

    Information structureLogical sequence of information provision

    This analysis of a Legible London minilith demonstrates how the information structure caters for different user tasks, reading strategies and physical distance from the sign. Average reading distances have been estimated with direct reference to data on the relationship between text size and reading distance published in sign and map design guidelines.

    WEST ENDOxford Street

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  • Legible London A description of the system architecture

    VERSION 01 Page 12

    Where is help needed?Where Legible London ts into peoples journeys

    pre-journey on-streetpersonaltools

    transport network

    The Sign system is part of a set of tools that are used by travellers in the city. How well the information joins up has a direct impact on the cognitive energy that needs to be expended by the individual.

    The principle of dont make me think shows that this limit is easily reached, so the system has to work doubly hard to be useful. This page shows the information available to people at different points along a journey. It uses the underground as a modal integration example.

    e.g. printed walking map hotel map mobile phone app

    SeamlessThe explanation on this page supports the principle of seamless.

    For further detail, see 4.0 Design principles, IDS Version 1.1, March 2008.

  • Legible London A description of the system architecture

    VERSION 01 Page 13

    Progressive disclosureHow it is applied

    The system is built around the principle of progressive disclosure, providing enough information at the right time along a whole journey. This page shows how Legible London supports modal integration between walking and catching a bus.

    Im going to Hackney Where can I get a bus?

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    When the right stop is found, timetable information, if not in real time is available.

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